Tikona — Refusing to disconnect the net connection | |||
I am mr.jagan. I am using tikona degital network, with consumer I.d ([protected]).they didn't not gave proper service and speed.I complaining so many times, after that they simply sent a message of "your problem solved", without doing anything. I sent mails two times, and called 4 times for disconnect the connection.they are telling we will solve your problem, but proper response not giving and disconnecting phone.they told 10 days to solve the problem after 4-5 days to disconnection like that they telling meaningless answers.butt never giving proper answer when they disconnect. I clearly sent mails not required the connection.Butt generating bills. I will produce my mails and recorded phone calls. pl.help me. Was this information helpful? | |||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
I am not happy with the service of tikona, I had applied for cancellation but still get call from advocate for repayment. Kindly check with your team.When I used send any mail no body from tikona side getting replied.
Reply
Dear Ashish,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1158 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1158 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on Jul 7, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1158 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Jul 7, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1158 in the subject line.
Regards,
Tikona Care
Dear sir,
I mentioned in my mail (tikona consumer id [protected]).
My pH: [protected],
till now no body come to collect the devices, and didn't disconnected.
Jun 29th is my last day I use this tikona net.
After that I informed nearly 10times to tikona care for disconnection.
They are not yet ready to disconnect, they are cheating consumers in all the aspects.( Billing, service and net speed like all aspects)
once customer taken tikona connection, tikona feels like planting a money tree.
I wrote several mails from 26th Jun 15 onwards for disconnection.
pl.find the attached mail.
I mentioned in my mail (tikona consumer id [protected]).
My pH: [protected],
till now no body come to collect the devices, and didn't disconnected.
Jun 29th is my last day I use this tikona net.
After that I informed nearly 10times to tikona care for disconnection.
They are not yet ready to disconnect, they are cheating consumers in all the aspects.( Billing, service and net speed like all aspects)
once customer taken tikona connection, tikona feels like planting a money tree.
I wrote several mails from 26th Jun 15 onwards for disconnection.
pl.find the attached mail.
Dear Mr. Thota,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078