Tikona — slow secondary policy speed .......its really harrasing complaining every week about problems...............

Dear Pranoy,

Greetings from Tikona.

Please be assured that your concern listed Jun 29, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

TILL YET MY ISSUE NOT RESOLVED...WHAT KIND OF SERVICE U ALL R GIVING OFF..CANT UNDERSTAND...REALLLY FRUSTRATED BY COMPLAINING...CUSTOMER CARE...
CURRENTLY I M ON SECONDARY POLICY...WHICH IS 512 KBPS...BT STILL I M GETTING ON AND AROUND 250-300 KBPS., , , , , , NOT EVEN GETTING AROUND 400-500KBPS...ITS REALLY TROUBLEFUL ON BROWSING AT SUCH A SLOW SPEED...
very poor service form tikona... not expected.. ...will request to do correction...as early as possible...
id: [protected]

Dear Mr. Ghosh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

till yet my issue not resolved, , , , , now getting problem on network as well as speed issue...ping is cutting n having timeout...ping is also becoming more than 50 ms...n speed below 250 kbps...its really harrasment calling on c.care...n complaining
id [protected].

Hi nair,

I am writing this to inform you that your Tikona broadband at my location has gone pathetic and your engineers and people here who are installing are pathetic along with people over the phone don't know the meaning of Customer Service ethics.

Its been 10 days that i have taken the connection and not even a single day i was happy with your services.

Engineer who visited checked and even he found that there are some latency issue and fluctuations in the connectivity, just to show off he changed the Device box which did not make any change. he promised that he will be coming with another engineer to rectify the issue however he never turned up and not even answering the call, also the person who installed the connection is not answering the call and top of that leaving a message to call the customer care.

Conclusion - I want disconnect the services and want my money back to my account.

I will be logging a complaint on J.Nair, this is not how you grow your business.

Hi
am getting the same issue however not getting good speed under primary policy
I don't understand what to do

Regards
Rajesh

I am getting the same issue here, im in secondary policy for almost one monh now what the hell???? Ive been uaing this tikona for almost decate now and this is the high time for me to stop using tikona if this secondary policy is jot resolve in a day or 2. So fustrated.
Id [protected]