Tikona — Unpleasant Customer Service

Abhishek0409

from Delhi, Delhi

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

Hi I have been a customer with Tikona for more than 2 Years, I haven't received such a bad service ever in my life from any other service provider. Tikona not only believing in screwing in customer happiness but also don't care if they are capable of providing the service to the customer for which they are charging their customer's. I have to call and complaint about the service for multiple times and I only get temporary resolution.When I call to Tikona Customer service I always request them to fix my issue as well as request for a resolution confirmation call, which tikona don't bother to do that. The only call I get 10 times in a day is payment reminder call. Although I pay their bills on time. It's been a month I kept on calling to tikona as I was facing issue with internet browsing and intermittent or sometime it doesn't work at all, but I haven't got 100% resolution of my problem yet. I called last time and spoke to one of the rep sankit as I was running out of my patience as tikona internet gave up on me when I was really doing very important work on my laptop. I requested for a manager or senior authority to come on the call and look into the matter seriously but rep "Sankit" kept telling me there is no senior available. So I requested rep to ask your senior to call me back which he promised me within an hour but I never got a call from any senior of tikona to resolve the concerned raised by me. It's seems like tikona is less bothered about their customer and treating their customer's with disrespect.

It was a disrespect for customer when I requested for a call back from Tikona senior people to resolve my issue I didn't get any call. As customer care rep's seems to be extremely incapable of providing end to end resolution.

I haven't seen such negligence in other company other than Tikona. Extremely worst customer service as well as Services.

I would request Tikona to disconnect my connection if you guys are extremely incapable of providing satisfactory service to the customer's.

My Tikona ID is : [protected]
Name : Abhishek
Mob : [protected]

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Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Abhishek,

Greetings from Tikona.

Please be assured that your concern listed June 2, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Abhishek,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in’

Regards,
Tikona Care.

Abhishek007

from Anand, Gujarat

Hi Tikona Care,

My concern has been treated so lightly that even after calling your department multiple times my issue has not been fixed yet and I am left with unresolved issue which I have reported a month back. An engineer visit was assigned by your Rep "Aditya" 2 days back however no engineer came at my place to fix the problem. However I got a call yesterday from Tikona Rep "Shweta" claiming that my issue has been resolved from their end. As I was not at my place to check if my issue has been fixed or not I requested her to call me back again to check with me, however I didn't hear anything from anyone from Tikona. And when I checked my internet yesterday it was not working at all. Today I've been facing the same issue for which I called Tikona and spoke to Rep "Vinaya", she assured an engineer visit. I'm really very in-confident in Tikona care. I request you either don't charge me until you provide me 100% resolution of reported issue or I'm better off from your services. It's mental harassment for customer like me. Whenever I have to do something important I get no service. It's so screwed up!!

Regards,
Abhishek
User ID : [protected]

Abhishek007

from Anand, Gujarat

Hi Tikona,

Your service is good for nothing. I haven't seen such a worst service and height of negligence in customer service. It's been a month and I haven't got any resolution from you. So I'm looking out for some other service provider who will provide me much better service. You better live with your screwed service and keep loosing such a old and valuable customer's like me.

Regards,
Abhishek
Tikona ID : [protected]