Tikona Wifi Broadband — Not Terminating My Connection and Going on Sending Bill | |||
I was using Tikona Wifi Broadband for past one year[protected] and from May 1st 2015 there was continuous disconnection problem regarding this i registered 20 to 30 complaints. no permanent resolution provided so i fed up and applied for termination on May month. Later on i purchased Airtel Broadband and using for past 2 months. But Still now from tikona they not terminating my account and forcing me to keep as secondary and giving mind torcher. My Complaint Number for Termination Request are as Follows 1-[protected] 1-[protected] 1-[protected] 1-[protected] I Applied Termination on may month and asked them to take back the devices but still now no one is coming home to collect and they not attending my phone calls also. But Frequently sending bill to me. Regarding This Am getting huge depression and mind torcher by them. So pls provide a solution for above issue. Am using Airtel Connection for past two months so i cant use Tikonna as secondary but they forcing and not listening what i say itself. They not terminating my connection so am registering Complaint in consumer complaints forum. Also i cant pay any bills since i applied termination on May 24th. Pls Do the needful at the earliest and pls release me from Tikona Broadband Termination issue. Daily ten times am getting IVR Calls from tikona to pay Bill and Giving tension. Their Duty is to do termination at once i asked for but they didin do and generating bill. Was this information helpful? | |||
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
5 Comments | |||
Comments
My Tikona User ID # [protected]. I used Tikona Service for 2 months after having paid 3 months of advance payment. I relocated after using Tikona Service for 2 months and asked them to shift or disconnect my connection. They said that the place where I got relocated does not have their service hence I asked for a refund of 1 month paid in advance but they did not take action. Before Leaving to my new home I called them 2 weeks in advance and asked them to disconnect my connection but no action taken. Next month I received bill I wrote to them that I did not use their service and in fact they should refund but did not reply instead Tikona billing department kept on calling me to pay. This kept going for several days, I am receiving bills every inspite of sending several emails to tikona that i have relocated and also that i am working in nights and i cannot speak to their customer service and asking them to respond to my emails but they never took any action. This company is also harassing me by different methods like a Lawyer calls from Delhi Court stating he is Devraj Singh and will file case and again Naseerudin Lawyer that he will file case and asking me to pay Rs. 2200 immediately.
Please help in taking the required action.
Please help in taking the required action.
Dear Mr. Kumar,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1311 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care