[Resolved]  Tikona — Worst as a Broadband Service Provider

Address:

Chennai, Tamil Nadu

Guys I am just sharing my PATHETIC experience with Tikona. I really do not feel they should be in this business. My Internet usually gives issues. Having prior pathetic experience with call center, most of the cases I solved issues by myself as I know computer network very well. Many times prior engineer visit planned and did not turn up (usual case). Last time I bought a RJ45 tool and rectified issues by myself when no one visited for issue. Now since 7Feb15 my Internet is down. It works but you have to be in-front your laptop 24x7 to do your work, because you do not know when it will work. After so many calls since 8Feb15 to call center they conveyed on 13Feb15 that it needed engineer visit and it is planned for 14Feb15. As usual no one turned up, my weekend got ruined. Today 16Feb15 I made a call to call center and I am surprise hearing that no one ever planned to visit my house. However I got call 13Feb15 from the engineer and asked him to visit around 2PM on 14Feb15. So till now my net is not working. Engineer visit is schedule again tomorrow (17Feb15) 10AM and I doubt anyone will ever visit. I have used TATA, Reliance and few local SP, never ever faced this kind of issues with Tikona. They simply does not deserve to serve client. Conclusion:- I am paying 4mbps speed connection, hardly get 4mbps Every issues takes several days to rectify with several follow-up If you have ample amount of time for follow up with call center or Can rectify issues by yourself then fine If you are less bother about what you are paying and what your are getting then fine If you know how to resolve issues by yourself, having technical knowledge then fine ELSE GO FOR SOME OTHER SP. AVOID TIKONA. Thanks for reading. Subash Tikona user id: [protected]