Tikona — Worst customer support and services!!

Address:

Indore, Madhya Pradesh

Tikona User Id: [protected] (Dushyant Tiwari) Registered Mobile: +91-[protected]. Address: Flat No. 307, Nanak Nagar, ring road, Indore. I'm using Tikona broadband connection from about 1.3 years and I was paying for that company at the time, but last renewal time, I was out town, so I was not able to pay and I requested to Tikona customer care, please disconnect the my internet connection, I'm not able to pay right now, when I reach at home, I will renew my connection. But they said not to worry sir pay when you will reach at home and we will not charge any late fees from you. But, when I paid the renewal amount, they were making pressure to make the payment of extra Rs. 100 as of the late fee, then I called to customer care and I got a reply from one of their representatives, I don't need to pay any amount, it all happened by mistake they provided me waiver of Rs.100, even I got it in the mail for confirmation, but now, I'm getting the phone calls from them and they are telling to me, I need to pay Rs. 200 as of late fee. I told to their representative's please check your mail I've confirmation from them, I don't need to pay anything. But they are not agree for it and telling to me, I have to pay it. Worst service experience ever, I have with Tikona. They never pay attention at customer's complaint and never resolve it. When I do call them regarding internet issue, they only give complaint ID and after a few hours that complaint got closed, but the issue never resolves. Looking forward to resolve this issue as soon an possible.