Urban Company Complaints & Reviews

My master-bedroom A/C was serviced by Urban Company on 13.03.2024 and the leakages were repaired by your Technician Anwar and leaked Gas was replenished by him.
Last night the same A/C stopped cooling and we had a horrified niight.
Complaint was filed and Your Technician Faizan is here today to attend the same.As per his observation, outer unit of split-ac has two leakages and the same was not opened by your earlier Technician.
Now will you please explain as to why a retired Senior Citizen like me should bear the cost of negligence caused by your company's technicians.
You are therefore requested to refund the entire amount for the earlier and the current ongoing service without any delay.
Rajan Khular
Sector 78, Noida

Hi.

The Plummer said he needs to go get parts. He then asked me go make the payment of 7k for the parts.

He came home with the parts said it was faulty and that he had to go back and get another part.

He then never returned. My flush is still not working and I have paid 7000.

Urban Clap help center app us absolute [censored]. I need to speak to a representative.

My I'd has been permanently blocked because of 5 bad rating out 150 are good ratings this is unfair rating system I cannot able contact any concerned person please unblock my I'd or provide my refund of onboarding fees and credits present in my ID

Dear Sir,

i repair & gas relfling 2 nos of A/C dt 09.04.2024.but company has charged Wrong amount & Bill. Please credit My amount in my Account.and also correct Bill name of NICE FRAME PVT LTD.ASAP

Raghuiwnder panday
[protected]

I have booked AC service at my home i.e House' no 286C DG2 Vikas Puri New Delhi 110018. My booking slote is 12.00PM to 2.00 PM on 11 April 2024. But nobody come at my home for AC service.
I have already paid my AC service charges.
So kindly provide your executive for AC service

Hi,

I have ordered AC servicing for Urban Company on 6th April at 415 am. They started with regular service and after a while one of the technician near the outdoor did something and we saw a lot of gas near the outdoor unit. And when asked the service person said it's just air to remove any bubbles in the unit like in the copper pipes and it's a regular exercise. The ac seemed to work fine and service guy was asking for 5 star rating which I gave later in the day when we were using the ac it was not cooling at all and I called one technician from my apartment to check and he told all the gas has been removed looking at the yellow marks on our outdoor unit. Since then I have been consistently calling the urban company and they are reluctant enough not to answer and to be noted this service was under warranty and I am paid premier customer o[censored]rban company

I had book a wall decoration installation. The representative came to my home and showed me the product and costing. Once we selected the product (Wall beautification) i was asked to pay (Half) which i did and the product was supposed to be delivered on 31st march 2024. But till today (3rd april 2024) i do not have any update and the only things they are saying is that there is a delay.
Yesterday i spoke to a representative who confrim that today 3 april my items will be delivered but then i got a call from shubham who said that i have requested to cancel this (Which i have not)
This is now becoming a torture for me and mental harassment.

Please help

Date of Incident : 31 March 2024
Full Description : My split Ac was working and was cooling sufficiently...while the UC personal started working it stopped cooling after whatever he has damaged with the wires and I don't know what...now the UC partner is mentioning that he is transferring to senior...Now after reschedulling the expert came on 3rd April'24 and refused to fix my damaged Air conditioner.
I am reporting this so that corrective actions are taken.
Desirable Resolution : Repair

Booked the services Complete Bathroom Cleaning, Refrigerator Cleaning,
Occupied Kitchen Cleaning with appliance.

But Occupied Kitchen Cleaning with appliance includes refrigerator cleaning. When tried to cancel Refrigerator cleaning service separately, it did not allow.

I am unnecessarily charged for service which is included and part of another whole service.

Sir/Madam, I am writing to formally lodge a complaint against Urban Company regarding the substandard carpet cleaning service I recently availed from urban company. On 22 Mar 2024, I engaged Urban Company for a carpet cleaning service, believing in company's reputation for quality and professionalism. However, I am deeply disappointed to report that the service resulted in significant damage to my carpet due to the improper use of chemicals. As a result of the negligence displayed by urban company', my carpet, which holds a value of ₹45, 000 + gst, has incurred irreparable damage. Furthermore, I have sought a quotation from an independent service provider for the repair of the damaged carpet, and the estimated cost for restoration is ₹10, 500. Despite multiple attempts to seek redressal through customer care channel, I have been met with frustrating delays and unresponsiveness. The customer care executives have continuously failed to provide me with a satisfactory resolution or even a timely acknowledgment of my concerns. This lack of accountability and disregard for customer satisfaction is unacceptable and reflects poorly on Urban Company's commitment to its clients. I demand immediate compensation in the amount of ₹55, 500 + Componsation for wasting my time and my Mental Peace, which includes the cost of repairing the damaged carpet and reimbursement for its original value. Furthermore, I expect Urban Company to take prompt and decisive action to rectify the systemic issues within its customer service department to prevent similar grievances in the future. If my concerns are not addressed and adequate compensation is not provided within [timeframe of 2 business days of the receipt of this letter, I will have no choice but to pursue legal action to protect my rights as a consumer. Please consider this letter as a formal notice of my intent to escalate this matter further if necessary. I trust that Urban Company will take this matter seriously and act swiftly to resolve it to my satisfaction. I look forward to receiving a prompt response from your end.

Sincerely
Mohit kuhad

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any customer care to resolve this so please send me the contact details and also ensure that the service commences today as requested and booked.

I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
I am visit 4 times urban company office in Vikhroli but still don't refund my money
Please try to refund my money as soon as possible

We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
kindly visit and resolve the issue.

Vide UPI ID ; urbaineconsumerindiapr.[protected]@axisbank I made a payment of Rs.664.05 to buy Hibiscus hair oil on 29th Feb 2024 at 7.43 pm but neither any delivery schedule nor any message in this regard is received from the company so far .

I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking more money now for repair of this issue. It is an issue of completely mishandling by the technician and Urban company should take responsibility of this issue.

This company does not have a customer care no. How can that be allowed. Consumers / Customers please raise this issue. They dont provide refurnds. Taking customers for granted

Customer Name - Swetha Kakani
Contact num - [protected]
i fully paid for the water purifier on Jan 2nd and installation was done few days later. Technician said Booster pump is needed as well and asked me to pay extra 2500 which i refused. Urban company gave me 2000 credits for the booster pump and told me that they will arrange the installation of booster pump. Current status is Technician came and uninstalled the water purifier as well and now im without water and uninstalled machine at home for past 5 days. Customer service is not responding and not arranging technician to come.
When i asked for the return and refund as they are already uninstalled the machine - they are denying that as well.

Bottomline - i paid 14k for the machine and its sitting in my kitchen uninstalled with no further status update from URban Company.

Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and then charge additionally to fix that issue. This is just customer fleecing

I got pest control service in December 2023. I am UC plus member. Cockroach has come back. To my surprise, there's no number where I can contact UC customer care person. I have been trying to reach them for past one month

I had made a payment of Rs.568/- to Urban Company on 7th Jan, 2024 for plumbing services. I received a call from a plumber from Uban Company saying he is in Marathalli and could not come to CV Raman Nagar. I reached out to Urban Company a bot answered and would not give me the contact number of a human. Later I received a message from Urban Company saying my refund would be transferred to my account within 3 -4 days. I have still not received the same.

07 Jan 2024 [protected]/PAYTMURBANCLAPTECHNO
Ref Num: [protected] ₹ 568.00

Please help me get the refund. Thank you.