Urban Company Complaints & Reviews

My I'd has been permanently blocked because of 5 bad rating out 150 are good ratings this is unfair rating system I cannot able contact any concerned person please unblock my I'd or provide my refund of onboarding fees and credits present in my ID

Dear Sir,

i repair & gas relfling 2 nos of A/C dt 09.04.2024.but company has charged Wrong amount & Bill. Please credit My amount in my Account.and also correct Bill name of NICE FRAME PVT LTD.ASAP

Raghuiwnder panday
[protected]

I have booked AC service at my home i.e House' no 286C DG2 Vikas Puri New Delhi 110018. My booking slote is 12.00PM to 2.00 PM on 11 April 2024. But nobody come at my home for AC service.
I have already paid my AC service charges.
So kindly provide your executive for AC service

Hi,

I have ordered AC servicing for Urban Company on 6th April at 415 am. They started with regular service and after a while one of the technician near the outdoor did something and we saw a lot of gas near the outdoor unit. And when asked the service person said it's just air to remove any bubbles in the unit like in the copper pipes and it's a regular exercise. The ac seemed to work fine and service guy was asking for 5 star rating which I gave later in the day when we were using the ac it was not cooling at all and I called one technician from my apartment to check and he told all the gas has been removed looking at the yellow marks on our outdoor unit. Since then I have been consistently calling the urban company and they are reluctant enough not to answer and to be noted this service was under warranty and I am paid premier customer o[censored]rban company

I had book a wall decoration installation. The representative came to my home and showed me the product and costing. Once we selected the product (Wall beautification) i was asked to pay (Half) which i did and the product was supposed to be delivered on 31st march 2024. But till today (3rd april 2024) i do not have any update and the only things they are saying is that there is a delay.
Yesterday i spoke to a representative who confrim that today 3 april my items will be delivered but then i got a call from shubham who said that i have requested to cancel this (Which i have not)
This is now becoming a torture for me and mental harassment.

Please help

Date of Incident : 31 March 2024
Full Description : My split Ac was working and was cooling sufficiently...while the UC personal started working it stopped cooling after whatever he has damaged with the wires and I don't know what...now the UC partner is mentioning that he is transferring to senior...Now after reschedulling the expert came on 3rd April'24 and refused to fix my damaged Air conditioner.
I am reporting this so that corrective actions are taken.
Desirable Resolution : Repair

Booked the services Complete Bathroom Cleaning, Refrigerator Cleaning,
Occupied Kitchen Cleaning with appliance.

But Occupied Kitchen Cleaning with appliance includes refrigerator cleaning. When tried to cancel Refrigerator cleaning service separately, it did not allow.

I am unnecessarily charged for service which is included and part of another whole service.

Sir/Madam, I am writing to formally lodge a complaint against Urban Company regarding the substandard carpet cleaning service I recently availed from urban company. On 22 Mar 2024, I engaged Urban Company for a carpet cleaning service, believing in company's reputation for quality and professionalism. However, I am deeply disappointed to report that the service resulted in significant damage to my carpet due to the improper use of chemicals. As a result of the negligence displayed by urban company', my carpet, which holds a value of ₹45, 000 + gst, has incurred irreparable damage. Furthermore, I have sought a quotation from an independent service provider for the repair of the damaged carpet, and the estimated cost for restoration is ₹10, 500. Despite multiple attempts to seek redressal through customer care channel, I have been met with frustrating delays and unresponsiveness. The customer care executives have continuously failed to provide me with a satisfactory resolution or even a timely acknowledgment of my concerns. This lack of accountability and disregard for customer satisfaction is unacceptable and reflects poorly on Urban Company's commitment to its clients. I demand immediate compensation in the amount of ₹55, 500 + Componsation for wasting my time and my Mental Peace, which includes the cost of repairing the damaged carpet and reimbursement for its original value. Furthermore, I expect Urban Company to take prompt and decisive action to rectify the systemic issues within its customer service department to prevent similar grievances in the future. If my concerns are not addressed and adequate compensation is not provided within [timeframe of 2 business days of the receipt of this letter, I will have no choice but to pursue legal action to protect my rights as a consumer. Please consider this letter as a formal notice of my intent to escalate this matter further if necessary. I trust that Urban Company will take this matter seriously and act swiftly to resolve it to my satisfaction. I look forward to receiving a prompt response from your end.

Sincerely
Mohit kuhad

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any customer care to resolve this so please send me the contact details and also ensure that the service commences today as requested and booked.

I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
I am visit 4 times urban company office in Vikhroli but still don't refund my money
Please try to refund my money as soon as possible

We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
kindly visit and resolve the issue.

Vide UPI ID ; urbaineconsumerindiapr.[protected]@axisbank I made a payment of Rs.664.05 to buy Hibiscus hair oil on 29th Feb 2024 at 7.43 pm but neither any delivery schedule nor any message in this regard is received from the company so far .

I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking more money now for repair of this issue. It is an issue of completely mishandling by the technician and Urban company should take responsibility of this issue.

This company does not have a customer care no. How can that be allowed. Consumers / Customers please raise this issue. They dont provide refurnds. Taking customers for granted

Customer Name - Swetha Kakani
Contact num - [protected]
i fully paid for the water purifier on Jan 2nd and installation was done few days later. Technician said Booster pump is needed as well and asked me to pay extra 2500 which i refused. Urban company gave me 2000 credits for the booster pump and told me that they will arrange the installation of booster pump. Current status is Technician came and uninstalled the water purifier as well and now im without water and uninstalled machine at home for past 5 days. Customer service is not responding and not arranging technician to come.
When i asked for the return and refund as they are already uninstalled the machine - they are denying that as well.

Bottomline - i paid 14k for the machine and its sitting in my kitchen uninstalled with no further status update from URban Company.

Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and then charge additionally to fix that issue. This is just customer fleecing

I got pest control service in December 2023. I am UC plus member. Cockroach has come back. To my surprise, there's no number where I can contact UC customer care person. I have been trying to reach them for past one month

I had made a payment of Rs.568/- to Urban Company on 7th Jan, 2024 for plumbing services. I received a call from a plumber from Uban Company saying he is in Marathalli and could not come to CV Raman Nagar. I reached out to Urban Company a bot answered and would not give me the contact number of a human. Later I received a message from Urban Company saying my refund would be transferred to my account within 3 -4 days. I have still not received the same.

07 Jan 2024 [protected]/PAYTMURBANCLAPTECHNO
Ref Num: [protected] ₹ 568.00

Please help me get the refund. Thank you.

Date : 09 January 2024
UC Invoice No: UCIC[protected]
Icicident Description : I booked my Gyser service through Urban company on 7th Jan and was attendednt by them same day. The technician advised that heating element is to be change and will cost 2200 which I agreed and he chaged it today. I got invoice from Urban company showing service charge, Elelent cost (1600) and GST totaling to INR 2120 and it also shws 250 to be adjusted which was paid earlier. I approved and paid it online . later there was one 180 Rs amount was also added as one of the connecting pipe was also changed. however, when asked about waranty card for element,
a) he first handed a bank waranty card and when I asked for the dealer stamp, he told GST invoice will be requred to I need to pay extra which I refused.
b) Than he told that only UC warrant applies and he will not share any bill whereas UC representaive who called for raising additional amount invoiced, told technician will only provide supporting for material warranty.
c) When cchased and confronted, Urban company, smartly rasied invoice not shwing material cost of heating element (its only showing pipe as material) and wrongly showing 1700 Rs as service charge (by the way which is not there for any gyser service even on their site) to avoid responsibility of any product related warranty as there warranty section says 30 days for service and for material it says no warranty for any material which is not billed (means whatever is billed, it should be under standard warranty as per material catagory, heating element is usually for 1 year)

Now, when asked for the Invoice, they have shared a invoice, not showing charges for element as a line item (which is charged to me) and warranty should be provided.

Uraban company should be penalised for such unethical practices and compensation for harrasment should provided to me. Moreover, they have not provided any compalint No or mail id for raising gravience and geting it addressed with them. Only chat option is provided so the records cant be kept.

Hi,

I have multiple issues to share with you, starting with the fact that I contacted customer care to settle an issue regarding the wrong invoice that I was given.

I booked a TV installation last evening through urban company - my very first booking on urban company app. The technician Suresh Arrived on the dot at 9:30 AM and finished the installation by about 10:15 AM.

When he was about to leave, there was an issue with the invoice. The booking that I had made for the installation was a cost that was different from what was showing on his app - apparently the pricing on his app had not been updated. He was very upset about it and then called his manager or customer care or whichever number, to complain. After this, he left saying that he’s going to close the job by putting it as something else.
Now I did not enquire as to what he was going to do at that point. However, when I check the app to get the invoice, since I need to claim this amount with the Customer Care team of the TV company, I find that the invoice is showing switchbox installation as against TV installation

If this was not enough, I had to content With the rudest customer care executive at urban company and possibly every other online platform that I have ever dealt with. Her name is Rakhi Singh.

Now she Assumes that she is doing me a favour by merely having a conversation with me. Right at the beginning when I was simply explaining to her, what was going on she tells me “so you were seeing that he entered some other details” in a sort of accusatory way. I took immediate offence to this and questioned her for questioning my integrity.

Obviously this didn’t go down well with her, and she tells me that “nothing can be done now that the invoice has been made”.

My point here is simple. I booked a TV installation. I have got an invoice for something altogether different. I need an invoice for a TV installation. She puts me quietly on mute while I am ranting, waits for me to finish and then tells me “I checked with my team and it can’t be done - the invoice can’t be changed”. When I tell her I would like to speak to her seniors, she tells me I will get a call back in 24 hours. When I say connect me now, she says that “I’m sorry, it is not possible” - again in an absolutely rude tone of voice.

I think if you keep employees like this, you’re not going to have any customers left. I too, am going to give you an absolutely poor rating and also put this up on social media.

All I asked for was an invoice for a service I availed. And the service was a TV installation. I cannot present any other invoice to them.

While this could have been settled amicably, Your executive rakhi singh decided to make me find ways to escalate this issue so as to make all of your lives, absolutely miserable.

Now it has come to a point where either I get the correct invoice and you take action against Rakhi Singh or I choose to take this matter to a consumer court where you will end up spending 10 times the amount and going through hundred times the pain to get this problem solved.

The choice is yours

Regards,