Urban Company Complaints & Reviews

Dear sir
My Name is B J Samson. I have given a request for repairing our smart TV in the month of august 2022. Your technicians have attended and at the time of servicing your technician miss handled the TV and display has cracked. He promised to replace at his own cost and he took the TV to their place. We contacting many times over phone he is saying it is not getting ready. Much time he is not picking the phone. We made a complaint many times through app but there is no response. We went directly to your Urbon company located at Gundy, Chennai and given a complaint to your rep Mr.Akash. But till date ( for the past 4 months) it is not get resolved. I had so frustrated about your service and I didn’t expect like this kind of worst service given by Urbon company.
Kindly do the needful to resolve the issue immediately.
Regards

B J Samson

[protected] / [protected]

Chennai 600124

Booked classic full home cleaning. 3 guys came of which only one guy was working. They dint have basic tools for cleaning and they hardly cleaned properly. We paid 3000₹ but dint even get 1000₹ worth of service. We raised a help ticket but no use. There is no customer care no to call also and whatever is available on internet no one answers calls. Very very poor service.

Booked for classic full home cleaning service and there were 3 guys out of which only one guy was working. They did not even have the basic tools for cleaning and the service was below poor. We paid more than 3000₹ but service provided was not even worth 1000. Tried raising help ticket but no help. There is no customer care no also to contact

I have taken urban company AMC service for pest control on 12th Feb 22 for one year. Technician has visited only once in the entire year. I have been cheated by urban company an want strict action to be taken against company and vendor.

Hi, we made AC installation in oct the agent who installed us said no issue will everything is perfect. But when it rain the water came into the wall so we complained and got the claim so the second agent said hereafter there will be no issues but again now the same issue..see how can we tolerate at this issue the issue is yours if there are not sure why should they assure the issue will not occur again. The MOST FRUSTRATED thing is CUSTOMER SUPPORT the person don't even have patience expalain us more then he hardly ended the chat. This is very ridiculous I need claim the fault is not on our side, Of we not paid the cost will you guys let us...NEED CLAIM.

I have taken Painting Services for my client on 15th November, 2022 and the same was completed however the painter who visited the site has agreed completing work in the scheduled services however he added another service without informing me. Though he told we need to add separate service and when i explained the scope of job that he needs to perform and the work i have added to do he found justifyable and said ok sir i will do it. And later to my surpirse he says it should be added as another service which means he is cheating for extra money. And when complained the same to Urban Company i had to talk to Ms. Purnima Kumari ([protected]) she says its ok sir you pay the amount. I dont understand what does that mean by saying its ok. Also she says painter is very good and he will do good work...she is simply backing that fellow but not able to understand the issue of cheating customer by accepting to perform job in assigned task and later adding another task for his benefit.
Please do take stern action against the both painter and Ms. Purnima Kumari.

I had booked few services on December 3rd. 2022. Agent arrived and worked on few services but have not completed all the services that I booked. Moreover her work was horrible. So I raised a request to change the Agent for an experienced one since the agent that worked in was a new agent from the company. However, after raising the complaint, customer service named ayush rajput declined saying we provide a new agent and you will have to continue only with the agent they provided. Since I did not like her work, and they did not wish to provide a new agent, i requested for a refund. Since then, I was being ignored and not been replied to. Horrible experience . Please solve this issue.

I have done the booking for TV repair on Urban Company app on 13 Aug 2022. Warranty of 2 months started from 13 Aug and it is valid till 14 Oct 2022.

The urban company agent gave me back repaired TV on 20 Aug 2022 and the agent told that if I will face any problem again in the TV call on his number directly. I have faced the same issue again on 22 Aug 2022, I called the same agent on his provided number, and he gave me back repaired TV on 18 September 2022 after multiple follow-ups. Again, I have faced the same issue on 20 September and this time I have booked the revisit through urban company app and he gave me TV back on 5 Oct 2022. The agent said that part is not available, so it is taking more time in the repair of device.

On the same day after few hours faced the same issue again and I demanded for refund. The customer care told that once again they are booking the revisit with highly expert technician of TV repair. The new technician took the TV on 6 Oct 2022 and he gave me back repaired TV on 23 Oct 2022.
In the meantime, the warranty got expired on 14 Oct 2022.

After receiving the repaired TV on 23 Oct 2022, I told to agent the if I will face any issue then to whom i need to contact because now the warranty is expired. He said that the part has been replaced now and you will not face this issue again.
After 1 week, I started facing the same issue again and I have called and raised the dispute 18-20 times, but they said that it is pout of warranty now and we cannot repair it and also, we will not refund your money and they are closing the ticket automatically by themselves.

So, I have faced this worst experience with Urban Company Team, they have wasted my 2 months and took the money. All want to waste of Time and money.

Invoice of amount Rs 2079 not provided after washing machine repair done and cash is paid.Amount Rs 700 charged extra.. Support team is simply buying time and fooling me.
After 3 days passed Urban company could not able to provide Invoice for the amount charged

My kitchen cabinets were damaged as they used hard chemicals. The same day I informed customer care and provided all the photos. They confirmed they will provide the claim, but not the total amount They can reimburse 10000/- as per the company policy.

Even after two months still, they are not responding and asking for the same details again and again. Sent multiple emails with no luck.

It's been almost two months and still I am receiving calls asking for photos even after sending them multiple times.

RO post service and filters change is leaking. Tech visited twice and did temporary fix. Now it's leaking again and UC is refusing to take ownership of warranty or insurance. They want me to rebook with COD mode so that insurance gets null and void. When asking for insurance claim process, they do not reply and keep diverting or agents keeps on changing.

I am forced to write this complaint due totally unresponsive and unempathetic, very non-customer-centric, and rude response by Urban Company. I hope that this complaint reaches the right contact(s)

I booked a Premium Full Home Cleaning service for my house on Friday 14th October 2022. This booking was made via the Urban Company app in the hope that I would get my whole house cleaned by some professional service personnel. I...

Dear team

We had booked Pest control services on September 8th 2022.
Our second service was done in September but it was in vain. The issue was not resolved at all (red ants) and we had arranged for a revisit as well .

When revisit was arranged in October, professional Mr Vinay Jaiswal o[censored]rban company had accepted the same and when I contacted him, he replied he is in village and cant come.
br...

Today i booked an appointment for 12:30slot, no professional was available so they sifted to 1:30, again same thing happened, then they shifted it to 4:00.. professional was assigned, but at 5:00 also she couldn’t find my location, even after sending my current location to her in whatsapp.. then they are asking me to cancel the booking..
I have wasted my full afternoon doing this… !!
Do you have any answer for this???

I had booked a chimney service on 3rd nov and technician named Veeresh visited. Ext day. He checked and told the board needs replacement and took away chimney. Next day he came back with chimney and fixed, I asked where is the old board, he have no answer. That made me doubt that he didn’t change it. When he left I opened the box and checked, it was my old board he just fixed facing other way. He charged around 3k just rotating the board other side. Contacted service desk many times and looks like technician is ignoring them as well and they keep postponing. I am not going to use this Urban company in my lifetime. They are indirectly getting profit of this kind of cheating,

I have raised the complaint couple of times but no resolution provided by UC team, they haven't even sent anyone to check the bathroom condition. The agent has used hard scrub on the bath fittings, due to which all the items have got scratches. it has completely spoiled my bathroom. these are expensive bath fittings. 2-Oct-2022, I had booked the Bathroom cleaning.
The client ID can be search by mobile no [protected]. I had raised the...

My washing machine was in working condition except water drainage problem on 26th October 2022 before your technician comes
He said there is problem in pcb he took my pcb with him and comes on Friday 28th October at 1 pm with repaired pcb and start reinstalling it after around 5.30 pm he told me that your door lock is also having problem so he makes another booking for door lock in URBAN CLAP app.
Then after few days he asks me to cancel booking.
Now my washing machine is in very bad condition and Siemens technician asking for Rs 20 thousands. I provide you the Siemens tech phone and screen shot already in chat.

I demand compensation for this.

Booked for a bathroom deep cleaning service from Urban Company on 4th Nov 2022. The agent used such harsh chemicals that there are spots on the floor which have been formed post the cleaning services. The agent left saying that he cannot do anything about it and once we raise a complaint with Urban Company, they will send the team to take care of this. The customer care team just categorically said that they cannot send anyone for this as...

On 26th Oct'22 I complained for revisit job for my android TV. On 25th night he came since he was working nearby and took the job and said will complete in 3 days. After 3 days I called him up and said is coming in the evening. For the next 3 days he kept on telling me little job is incomplete and will definitely come in evening. For the last 3 days I left all my work and reached home for him but he didn't come.
On 31st Oct'22 I raised complain to UC and for next 3 days they were unable to resolve and kept giving me morning - evening time and the professional didn't responded properly to them also.
Yesterday in the evening at 8:30 the professional came and told me new story that he needs to change some parts.
I told UC to change the professional for my job since he was incompetent and big liar who told me every evening he is coming and at end telling me different story.
Now UC told me they will resolve it with con call with the trainer & senior manager but that did not happen for the entire 4 days conversation with the customer support. Now they are saying will resolve it in morning then evening ...
They doesn't seems serious and neither concerned about my plight and grievance that I am facing.
TV is such an essential part of entertainment for a family and for last 10 days I am getting round answer.
I am also loosing every day rent to my DTH operator without watching so I mentally harassed as well financially loosing.
They are not taking any action against the professional against the misleading.
They also damaged my TV back cover also.
Plz help me with the resolution

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband...