Urban Company Complaints & Reviews

I got my home painted using Urban Company and had trust that it will look after issues arising during 12 months warranty period.

But unfortunately after sale service look like ordinary contractor who is not bothered about commitment.

I have raised complaint about paints coming out of walls on14th Jan but so far not got any solution. Professional was suppose to visit my home last week but no one turned up till today. Have sent six reminders on [protected]@urbancompany.com and raised complain on app but go no response.

I am very upset and feel like being cheated.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

I booked luxe salon service for manicure, pedicure and full body Detan on 16th November 2022. However manicure and pedicure was done on the same day but full body Detan wasn’t completed on the same day due to time constraint. Since I was travelling on the same day, the therapist said she will complete the pending service once I am back from holidays. On reaching out to her post my holidays, the therapist said she met an accident and she won’t be able to complete the service. It’s been quite sometime but service is still pending. The therapist has also refused to refund the money. Kindly look into the matter and process my refund.

We contacted you for the double door refrigerator checkup on 10.1.23. And the next day we got a call from you and asked our problem and he redirected us to a staff. We explained the issue and accepted to pay the fees he asked. But the staff didn't come for the service and we didn't get any further calls from the staff and we too couldn't reach him as his phone is switched off. Please resolve this issue as soon as possible.

I am writing this email regarding a complaint about the washing machine. I am continuously forwarding complaints on app helpdesk but the problem is not getting resolved.

There was an issue of power in the machine, it may be due to loose wiring. Red light in front of the machine was very low.

Your technical person doesn't have knowledge upto the mark. First visit was done by Shuail Ahamad, he didn't know the actual fault in the machine but took the PCB with him for repairs even though he didn't know how to close the machine door. I helped him out to close the machine door.

Now the second technical person is named Iqbal SIngh. I didn't know what he did to the machine, now my machine takes 4.30 hour time to complete the washing instead of 1.30 hours which was the normal time period. Machine taking water at the time of drying the clothes. When we start using a woolen washing process, still facing the same problem, we have to go one step ahead to complete the washing process.

Kindly get the repair done properly, as I had paid an amount to get the mahnice of Rs. 2, 569/-. Now it is covered under warranty, as per your policy. Now kindly get the machine repaired as earliest possible.

Attached is the request forwarded on your app.

I purchased true water elite water purifier and recieved product and paid total amount on. 31dec2022 and promised to install on same day but till date no one has turned up to me for installation...And I repeatedly following up and calling urban company customer service and raising request and asking for help but no one is answering and sometimes they pick up and give all false commitments which will never be full filled...by there pathetic response and false commitments I have been fed-up and cancelled my booking 2days back, even though they are not ready to pay my refund amount, because of there attitude either I am able to install existing product nor able to buy new from other service providers... seriously fed up with there false and pathetic service...daily they promise they do installation by evening and after evening no one will pick my call and next day they will repeat same...I want to raise a complaint for giving false commitments and pathetic service and wasting my time from last 8days and making me mentally unstable.

The complaint submitted on "page4" is accepted on 01/01/2023. But no solution was provided till the evening of 03/01/2023. How soon can it be provided?

Sir,
In response to my complaint dt. 31/12/2022, I received a call today, from +91 [protected] at 17:23 hrs informing me that he has reference for February for which, he is unable to do anything.

As far as my knowledge goes, I have booked the free service on the booking made on 16/12/2022. Now I tried to open that page, but could not trace it.

Now, I have the only proof that I have paid Rs229/ on 16th Feb.2022 from my Paytm wallet.

If you can help me with the above data, it is well and good. Otherwise, please forget and close the chapter.

Thank you.
d m padhy

Sir,
I had booked a plumber service for 17th Dec.22.

The plumber came and replaced the tap head.

But, about week later, the tap head turned stiff and would not colse normally, which caused a lot of water to go to waste.

I had opted for a free service for 28th Dec. '22. No one turned up on the appointed date. So, I raised another complaint.

After that, I received a call from tel. no.+91 [protected], who enquired about the nature of the complaint and assured that the problem would be solved.

2 days have passed, no solution provided. We are suffering for no fault of ours.

Kindly look into it.

dm padhy/ 31/12/2022

The company has charged me for my service and not provided the same and cancelled on a last minute. This has happened 3 times in past 2 days they are just frauding people and providing no service.
It has caused alot of inconvenience and mental agony to me.
I have been so dependent as I booked my slot quite prior and paid for it yet suffered as they dint wana provide any service.

I am an Advocate and I wont let this thing go.
I know my rights and I should be fairly compensated.

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and...

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and called me. I told him that is not the location I have booked, and the App shows the second location clearly. He then asked me to delete the first location and reschedule it. I am unable to delete the first location from the app, maybe I don't know how to delete. He was reading out the correct location from his Mobile but reached an incorrect location. Whose fault is this?

My point is what if I have multiple locations, should it not take what I select. This is how other app works. Myself, being in the IT field know about it this way. The entire experience has not been good now. I had to reschedule it to Monday now as we are not there on Saturday and Sunday at this location. Not sure, what will happen on Monday again. My worry is, since I am unable to delete the first address, will this situation repeat again? Hope to hear from them. Also, I noticed that there is no way to reach them over to explain this situation. The Toll-free number directs me to Airtel. The number I called Urban Company reaches Hyderabad with a lady (Automated one) telling to enter the PIN if I am professional or callback the number with the registered mobile number. By the way, I was calling from the registered mobile number. I am not sure what is going on with this. I had to spend 3-4 spending time on this. Not a happy customer. If it does not go through fine on Monday, I will be one upset customer and shall not recommend anyone for sure. Thank you for looking into this matter. You have a chance to sort this out now.

I booked a 5 session laser package with urban company which is valid till 31.8.2024 and i have availed 2 sessions already. Now i wanted to book 3rd session but i am unable to book the same through app. There are no helpline nos., no customer care, no email ids and nothing where a consumer can contact. I tweeted so one of the executives called but till now no response is there. One of the executive said that your session is cancelled. How can it be cancelled on its own? And if the same is cancelled then why i was not intimated about the same? And where is the refund?

Dear sir
My Name is B J Samson. I have given a request for repairing our smart TV in the month of august 2022. Your technicians have attended and at the time of servicing your technician miss handled the TV and display has cracked. He promised to replace at his own cost and he took the TV to their place. We contacting many times over phone he is saying it is not getting ready. Much time he is not picking the phone. We made a complaint many times through app but there is no response. We went directly to your Urbon company located at Gundy, Chennai and given a complaint to your rep Mr.Akash. But till date ( for the past 4 months) it is not get resolved. I had so frustrated about your service and I didn’t expect like this kind of worst service given by Urbon company.
Kindly do the needful to resolve the issue immediately.
Regards

B J Samson

[protected] / [protected]

Chennai 600124

Booked classic full home cleaning. 3 guys came of which only one guy was working. They dint have basic tools for cleaning and they hardly cleaned properly. We paid 3000₹ but dint even get 1000₹ worth of service. We raised a help ticket but no use. There is no customer care no to call also and whatever is available on internet no one answers calls. Very very poor service.

Booked for classic full home cleaning service and there were 3 guys out of which only one guy was working. They did not even have the basic tools for cleaning and the service was below poor. We paid more than 3000₹ but service provided was not even worth 1000. Tried raising help ticket but no help. There is no customer care no also to contact

I have taken urban company AMC service for pest control on 12th Feb 22 for one year. Technician has visited only once in the entire year. I have been cheated by urban company an want strict action to be taken against company and vendor.

Hi, we made AC installation in oct the agent who installed us said no issue will everything is perfect. But when it rain the water came into the wall so we complained and got the claim so the second agent said hereafter there will be no issues but again now the same issue..see how can we tolerate at this issue the issue is yours if there are not sure why should they assure the issue will not occur again. The MOST FRUSTRATED thing is CUSTOMER SUPPORT the person don't even have patience expalain us more then he hardly ended the chat. This is very ridiculous I need claim the fault is not on our side, Of we not paid the cost will you guys let us...NEED CLAIM.

I have taken Painting Services for my client on 15th November, 2022 and the same was completed however the painter who visited the site has agreed completing work in the scheduled services however he added another service without informing me. Though he told we need to add separate service and when i explained the scope of job that he needs to perform and the work i have added to do he found justifyable and said ok sir i will do it. And later to my surpirse he says it should be added as another service which means he is cheating for extra money. And when complained the same to Urban Company i had to talk to Ms. Purnima Kumari ([protected]) she says its ok sir you pay the amount. I dont understand what does that mean by saying its ok. Also she says painter is very good and he will do good work...she is simply backing that fellow but not able to understand the issue of cheating customer by accepting to perform job in assigned task and later adding another task for his benefit.
Please do take stern action against the both painter and Ms. Purnima Kumari.