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Urban Company Complaints & Reviews

www.urbancompany.com

2.2

Updated: Oct 13, 2026

Complaints 1557

Resolved

564

Unresolved

993

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Electronics & Appliances

Urban Company

Urban Company reviews & complaints page 8

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Address: 161 b/4 2nd and 4th floor gulmohar house green park New Delhi 110049

Website: www.urbancompany.com

I book a stabilizer repair service from urban company on 27 may. Next day the electrician came and took my stabilizer for repair as it can't b repair at the site. He never called me to update so I called him and he told me that it can't be repaired as part is not available. But I told him I can wait for 2 more days pls get this repaired. He forced me take it back so I got suspicion that he might have done something to my stabilizer, so I...

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1. I reported an issue on 15th march 2020 for a washing machine repair. The technician came and replaced a part (Pressure sensor) and said it is fine now. The machine worked for a few days and started giving the same error message as before. I paid ₹750 for pressure sensor + ₹249 labor cost + ₹20 protection plan + ₹299 for membership = ₹1318/-.

2. No help could be provided as there was a lockdown situation because...

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I have worst experience with urban clap, it’s way too expensive from any other service provider as per my experience today i had service and repair of window ac two units they charged rs. 7, 998 for this same work my neighbor call hitachi guy they did same work for rs. 2, 200 when i raised this issue with urban clap executive said we are accepting we charged more but we are providing you extra service like 90 days warranty in my opinion...

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Address: Sai Nagar, Bairmalguda, Karmanghat, Hyderabad, Andhra Pradesh, 500079

I am disappointed and irritated by the service provided by urbanclap. I booked for an ac cleaning/service today morning. The technician came in and cleaned the a/c and after finishing the cleaning a/c started leaking and did not even clean my outdoor unit at all, i have raised a complaint online urbancalp customer care contacted me and the lady said she will speak with supervisor and she will get back to me in 30 min this was at 4 pm even...

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Address: Shriram Samruddhi, Flat no D602, Near Kundanhallli Gate, Bangalore, Karnataka, 560066

Website: www.urbanclap.com/bangalore?utm_medium=cpc&utm_source=sem_brand&utm_campaign=359416842&A

Hi team,
I would like to raise complaint against urban clap. On 18th jan 20, i booked a beauty salon service with urban clap. I did facial on sat evening and the very sun (19th jan) evening i have developed rashes all over face, cheeks, forehead and neck. To get it treated i had visited skin specialist on 22nd jan’20, she confirmed that i developed rashes due to the product urban clap beautician has used on my face. She instructed...

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I booked kitchen cleaning services via Urbanclap. They booked my service for Wednesday - 23/10/2019 4:00pm. The professional assigned did not show up, tried to call him on the assigned number. But his cell was switched off.
I called up the customer service, neither were they able to trace him & instead suggested me to postpone the service to next week. Because they do not have professionals in hand due to high demand.
I wanted...

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I had booking at 8:30 am but i got a message at 7;30 apologizing for their delay in assigning staff. And when i check back my account, i couldn't find the booking i did, it got cancelled. Ppl will be having commitments. What if they cancel like this. If they don't have enough staff for the selected slot they shouldn't allow to book the slot. Though it's salon services, it's important to those people please value their time...

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Address: Pune, Maharashtra, 411048

Your mechanic visited in april, 2019 to repair double door whirlpool fridge and change the compressor and gas and charged around inr 6500 (Invoice number 13758). The compressor is having one year warranty as per provided bill. It worked fine till 20th aug and facing issues from past 15 days where in deep freezer its cooling but not on lower part. We called the same mechanic who worked earlier and now he is saying that another part is damaged...

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I had opted for painting service from urbanclap for whch:

1. They exceeded the service completion date by weeks

2. Took the entire money in advance

3. Noone from company end paid heed to by call or complaints since no painter was working

4. They left one room unfinished without paint

5. Quality of the painting was such that it started coming off in 2 weeks and i had...

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Address: B-102 Adarsh Palm Retreat, Tower 1, Bellandur, 560103

Website: www.urbanclap.com

I booked carpenter service on urbanclap on 28-apr-19 and was assigned ranjaya sharma, who visited my home on the same day.
He inspected the tv cabinet (For glass door replacement) and said it will cost rs 1800/- to put a new glass. I felt its too high a charge and asked him to reduce. After lot of discussion he agreed for rs 1600/- which itself was high, since i had earlier replaced it for rs. 600/-. He asked for rs. 1000/- advance...

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Address: 110019

Website: www.urbanclap.com

We had booked a service for refrigerator handle repair on 29th december, 2018 through urban clap / service provider (Mr. Ravindra kumar) - booking confirmation attached. Post visiting our residence, he took the door handles and promised to have the same replaced within a weeks time.

The service provider is neither taking calls nor responding to any messages sent to him! (Chat history on whatsapp attached for reference).br...

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Address: Bhoghanhalli road, Near new horizon gurukul, Bangalore, Karnataka, 560103

I had booked home salon services for 30th march which was advance amount booking. They did not provide beautician details. Got a call around appointment time to compromise the service time. After waiting for 4 hours even after appointment time passed, nobody turned up. So much efforts on branding and advertising and least on delivering. Their customer care was of no help and neither their app. This has happened before and they assured of...

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Address: Gurgaon, Haryana

Website: www.urbanclap.com

I had booked carpenter services with urban clap. The carpenter took money and never came back for work. He has been unreachable. Even urban clap customer care is saying they have not been able to reach out to him and they do not take any guarantee for quotation based work. Few questions from such online companies:
1. You send a professional, verified by you for domestic work and then he /she loots us and you say you are not responsiblebr...

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Address: Ranga Reddy, Andhra Pradesh, 500084

The professional -- I booked a facial (Glovite for Rs 999) with UC on 16-Dec-2018. I had read on the app that they provide highly trained professionals who provide great services at home. The professional who came in started the job on the app as soon as she entered my home. Then she insisted I get a youth facial to get better results which was Rs 400 extra. I asked her how I can change my order and she mentioned it can be done online or...

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I wanted beauty services at my home. Selected the services and proceeded for payment. The amount got deducted from my account but they say the payment failed. I’ve attached the screenshot of the debited amount as well. This was the first time i had planned to use it and this was the feedback. Kindly refund my account as soon as possible as i’m no longer interested in getting any service. The app says ₹10000 insurance on online payment....

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Address: New Delhi, Delhi

Website: www.urbanclap.com/delhi-ncr?gclid=Cj0KCQiAi57gBRDqARIsABhDSMpi50650R8rSyHsn3iLUKeAVjhU8LK-_zpCERwPEs

I engaged urbanclap for house painting work. Exterior area 427 sq ft; interior area 86 sq ft; putty base to be applied over 131 sq ft. Areas are as per urbanclap in their quotation. See quotation below. For the topcoat, the quotation states: "type of paint:-ultima protek (Exterior) *type of paint for interior:-tractor emulsion."

Quotation received dec 1 2018.

Partway into the work, i discovered that urbanclap...

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Address: New Delhi, Delhi, 110068

Website: www.urbanclap.com

Hi this is kyser i booked service from urban clap for my air cooler as i had issues with water pump, as soon as technician came home he said sir pump is fine u have issues with motor... He was with another guy and they both started checking my cooler and said problem is with motor we have 2 options either u can rewire it or get new motor... I said see what needs to be done... As i left for atm to get cash he called me said it started working...

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Address: Hyderabad, Andhra Pradesh, 500090

Website: www.urbanclap.com/hyderabad-professional-bathroom-cleaning

We booked for the service on 6/7/2018 (Thursday) at 12noon for 2 bathrooms. He cleaned one bathroom half and reported that he will be coming the next day. He is not reachable and after repeated attempts we waited till sunday and complained to customer and booked another service the following day monday. He came, and said that deep cleaning cant be done, we cant make it clean.

What kind of professional service as so called...

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Address: New Delhi, Delhi, 110070

Website: www.urbanclap.com

Dear urbanclap, i had placed a request for my very old laptop. Mr happy singh was assigned the task. The issue was with my motherboard of my ibm laptop. He said it can be repaired and gave me an estimate of 6000 rs.

He delivered the laptop back, however to my utter surprise the 2 gb ddr2 ram was replaced with 512 mb ram, one fourth to the previous capacity.

Upon being asked about it, he told me the ram got changed...

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Address: Thane, Maharashtra, 400607

Website: Urbanclap

A to z laptop repair, mira road is totally unprofession in his work.
He is not receiving calls
He is not provided services on time, neither he informs about the same.
Not giving fix time for completion of services, he just asking for more and more time, he never fulfills his commitment.
He just damage our full laptop after taking money for part replacement & servicing of laptop... But instead of repairing laptop...

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Recent comments

Complaint not resolved. Urban company hires untrustworthy people