Urban Company Complaints & Reviews

I have requested for a Laptop Service on 10.03.2023.
Date of Incident: 10.03.2023
Client Number: [protected]

Full Description of the Incident: Technician named Sikander was assigned for the Services. Technician visited my place and opened the laptop and quoted higher Cost Estimation. I have also asked the charged for the Transfer of data from the Hard Disk to some other Laptop, for which he quoted around INR 1500-INR...

We have been duped by one of your AC repair men.
This request was made for getting new AC flaps.
The guy took our AC flaps, told us he needs the same to buy the new ones.

Now he hasn't returned our flaps, neither he is picking our calls.
It's been a month

The guys who came were...

Fahrukh
( [protected] )
and Razak ( [protected] )

They asked us to...

I have booked the split a/c service for today 27 apr 23 but till now no body came and contacted can you please check and let me know.

D-12, mjr platina
kudlugate junction
hosur main road
bangalore- 560068
v.S.Ramesh
[protected]
ramesh.[protected]@gmail.Com...

I had got 3 AC's serviced. Couple of hours later, the indoor unit fell on Parent's head while they were sleeping. It was a nightmare, they are still in shock, mental trauma....

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase...

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase...

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window...

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window...

I had called urban Company for washing machine repair. The only issue was water not draining out. The technician checked and said the drain pipe has to be replaced and PCB has to be repaired. He removed the panel for repairing the PCB. I asked him if there was any other issue and he told me to not worry as the machine was perfect otherwise. He also said that Siemens machines are the most silent machines. I paid Rs.4428/- including labour...

Nighmare with urban company : cheated
in public interest i may inform all never ever take services o[censored]rban company. They are cheated their customers and taking no pains of their customer’s issues, complaints and query. Recently i have opted their service for aircnditioner service (gas filling job). First their technician filled gas in my ac, got leaked, reasign again by urban company, in his second visit he damaged my airconditioner...

Urban company took upfront charges and now not fulfilling the service. Everyday they ask me to re-schedule the service. There is no support what soever. No way to reach their support. On Twitter i tried to reach them, it looks like they only entertain the positive comments about the service. No response to my tweets. If i cancel the service because you are not able to fulfill then still i will be charged for the same. Why don't they pay the...

Booked for Pest control today Apr 17th 11 am.
It is highly annoying to get a last minute cancelled booking update when you are waiting at home only for this service. There is no customer care number also to reach which is so terrifying that such a big company has no customer care service, highly disgusting.
Also automatically company is rescheduling it to any rubbish timings without even discussing with customer, then why do...

I was assigned a professional for 8-10am this morning and I got a call at 8.45 that this is not possible and to choose alternative slot. That is not available till Wednesday.

This is vey upsetting. Why do you take payments before servicing then! I do not think I can trust Uraban Company any more...

My parents had booked an AC servicing for April 14, however, the technicians totally damaged the air conditioner unit and as a solution took the unit with them to have it repaired. They brought it back and were almost demanding to be paid for the repairs. Worst part is that the AC still remains broken and dysfunctional.
My parents are retired and seniors, with technology-related challenges.
Why would urban company not have...

HI
Few days ago i had used Urban company professional service for my AC. The person was disgusting, he has put his bad fingerprints on my wall, AC is not working anymore.
I need urgent help...

I have got my AC service done by Urban Clap on Feb 27, 2023. They have sent a inexperience technical guy who didn't even cleaned the outdoor machine. From that time I was facing the cooling issues with AC. Later they have asked me to book again for the AC repair. The other technical guy did the entire cleaning of outdoor. Now it is working fine. But,

1. The AC deep clean service includes Outdoor machine cleaning as well, then...

I got my AC installed and Gas filling done on 16th December, 2022 and after 4 months only AC needs Gas refill...

I wanted to do new registration that I want to do split ac service then I called your customer care they ask me to pay 5 rupees but they ask me to pay through online upi is it true or false no. I need your help for this no[protected] my no [protected] please call me...

No delight !!

It was a pathetic, ridiculous and horrible experience !!!
firstly, the technician arrived 25 minutes late !! along with 2 others !!

All were novices wearing t shirts with " expert" written on them !!!

They somehow did the servicing in 3.5 hours instead of normal time of 45 minutes !! pathetic !!!

On the top of it the spares displayed notoriously on uc site...

I awailed their service as my laptop screen was not working. They took my laptop for 2 days and replaced a part that cost 5000. After the fix also, my laptop is in the same condition.
The customer care said they won't refund the money and the issue is with the motherboard now. They are lying about the fix given....