Urban Company Complaints & Reviews

I logged into my Urban Company account and paid for AC servicing for Split AC. After I logged out. I didn't get any sms or email confirmation. I logged in my account again to check for confirmation it doesn't show any booking details or payments details. There is no way to get in touch with any customer service person. And there is no proper resolution to the email sent. Kindly refund my money. Thankfully I took a screen shot....

I booked deep cleaning AC service from URBAN COMPANY and the professional came on 1st April and he didn't check the AC not even gas check which is included in the package. He just came and cleaned the AC with foam spray and water jet. After the service was done, I'm facing water leakage issue from AC, I did request for a revisit on 10th April and there was no professional assigned and the professional visited next day that is today on 11...

While installing and servicing the split AC by Urban company we noticed to he flap of the AC was not evenly closed from one end.We raised the issue with the professional, he tried to fix the same by twisting flap and lock of the flap so that it can be adjusted.After trying for 20 min he wasn't able to fix it so he placed all blame on us saying the same was earlier like this only.we also raised the issue with the Urban company but senior professional...

So customer support provided Labourer is contacting me directly for payment...

The team sent from urban company to install the ac have damaged my ac to say the least. They have done a shoddy job of the earthing and sleeve, leaked the gas and have also bent my pipes. Urban company claims to give no warranty on the job for some reason, saying that because I have moved the ac to the new location they won't cater to the problem....

Without any prior information my account is suspended. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. One cannot call them even for further queries.
I tried to create another account with different no. as per told by customer service while in chat, even then my account is suspended. I bought uc plus membership in the different account too....

Your professional damaged my ac and now i am not receiving refund of my charges nor they are repairing my ac under insurance. Fake promises. Never trust urban. Contact [protected]
Refund my money rs.3237. And get my AC repair done free of cost for damages done on your end by your professional. Why the hell u people give false insurance????...

Your professional damaged my ac and now i am not receiving refund of my charges nor they are repairing my ac under insurance. Fake promises. Never trust urban. Contact [protected].
Refund my money rs.3237. And get my AC repair done free of cost for damages done on your end by your professional. Why the hell u people give false insurance????...

The company charges Rs 749 for AC cleaning and Rs 2700 for gas filling. But in the bill they added Rs 378 claiming tax but refused to provide a tax receipt or bill....

I had booked urban clap service for my Television Service.
The issue was addressed to me correctly however the additional service was been added and I have been asking to pay for it. The professional had asked me to accept the same on the app and he would be cancelling it but he was not able to cancel the same. He did call his senior but they were also not able to help me with this.

Kindly assist...

My name is Lokesh S and the tv which i have is not working so i booked urban company guy came named Titus. and serviced my tv after 2 days when i ON the tv i can see the light comes from the tv like leaking light from the sides of tv. I asked the guy what is this he said we put glue after some it will get stick together but am not convinced because no glue will takes weeks and month to stick so i said after two week i will if the problem...

Over the past two weeks, numerous technicians from Urban Company have worked in our home as we were renovating. Among them was Nouman Khan, AC Technician. He charged us Rs.10, 000/- on 23 March for service of 3 split ACs. We later found that he took the money personally, not as Urban Company. Moreover, the ACs are now not working properly. This was a service call, not a repair call and he seems to have deliberately spoilt the ACs. We want...

I subscribed to premium home
Cleaning services o[censored]rban company on January 22, 2023. The service providers did shoddy cleaning. When I pointed out the stained floor tiles, they argued that the tiles were faulty. They also insisted that I give them a 5 star rating. Since I was alone I got intimidated and complied. The chief supervisor left the site immediately after arrival. I am uploading 2 photos. The first one post urban company...

Hi we got the ac installation from urban company. The very first mistake is the technician did not arrive on time. He was supposed to come by 3pm but after calling and follow ups he arrived at 6 pm and did wrong installation and left. After sometime we observed heavy water leakage from indoor unit and we could not use appliance at all also we were scared if something happens to appliance because of this issue. Then we raised warranty and...

I purchased two water filters from urban company on 29-sep-2022. I was promised 1 year of free service which includes free replacement of water filters. When I checked the app now to avail the service as the water taste is very bad, I don’t see an option to book service for the water filters I purchased. All the details regarding purchase of water filters is removed from the app so there is no option to avail any service on the water filters...

Kindly refund my amount... on 10 march i booked foe hair spa through urban clap but due to some reason i didn't availed your services. So kindly refund my money it's 2 weeks already gone.. how much time you will take to refund my money!!!...

I wanted to ensure that you are absolutely clear about the actual incident. I need to formalise this & also provide my review to any new people who may think of this service.
1) Booking was done for 24th Feb for
removing hard water scaling from 3 geysers.
2) The person did the job & asked us to check, no issues were identified. There was one bathroom we missed checking and was found that this geyser was not working....

Hi Team,

I have raised washing machine repairing on 4th March 2023 through online payment 358/- Rs and Engineer visited on 6th March and confirmed replaced parts body cover and shocker with estimate 5500/- Rs.

I go ahead with estimate. He request paid some money for estimate preparation and I had paid 1000/- Rs through online. I am multiple time follow-up but he updated parts not received form urban company....

Ac noise coming after service 305 galaxy avenue Marol maroshi road Andheri East Mumbai 400059...

We have an office in a residential building.
Approx 1800 sq ft 3bedroom flat
We need deep cleaning

do you take such jobs?

Where to contact....