Urban Company Complaints & Reviews

I want all my money back
Refund all 4300rs
Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
This is what you call professional team?

I want my full refund or else send me your so called trained team once again!
I will never recomend your name to any one for sure!

I just want my money back...I have paid 4300rs to urbanclap for house cleaning but it doesn't worth even a single rupee!!! All my walls are covered with dust and bathroom floor is like they have washed it with water only and they call themselves professional! I have proof of it.

I have written about urban clap many times already...I just want my refund now!

Mr. Abhiraj Bhal, CEO
Urban Company

Dear Sir,

Please treat this as Legal Notice for deficiency of service and not refunding the amount collected.

Details are as follows;

1. Minor Repair / Installation[protected] Booking Cancelled
Refund Amount - Rs. 278
Refund Initiated[protected]
Refund Processed[protected]
Refund Credited - Not done till date

2. Washing Machine inlet installation & 1 more[protected]
No one visited to carry out the job
Paid an amount of Rs. 468.
Immediate refund requested.

Regards

R. Nilakantan Iyer

Pest control was carried out in my 3BHK Flat at Flat no 2A5, 4Sight Manor 949 South Kumrakhali, Kolkata 700103 on 18th July 2023 but today I found the movement of lizard and small insects i kitchen room
I am very much upset with service

First time requiring service from UC, had difficulty in registering our requirement. My address was wrong (not my fault GPS entered without my control and access). Ultimately your staff turned up and said while we asked for intense cleaning, it should be move in service. Went away. My contract cancelled but only half the amount is refunded even when we asked for alternate service and ready to pay. No slot is available. No telephone numbers o[censored]C makes it very difficult for a person like to contact you.

I had booked for intense cleaning of my bathroom on 15/7/2023, 3:00 pm. Professional named Javed was assigned for the task. On arrival, initially he was in no mood to clean the bathroom making lame excuses of hard water stains. Upon our insisting he started scrubbing the bathroom with steel loofa instead of the scrubbing machine provided by company. On our asking about the machine, he rudely passed a statement that we should be concerned...

For house work like cleaning bath rooms, chimney etc we transferred Rs 1754 to your account on 10 july for which satisfactory work was carried out
we also transferred Rs 914 to your account by mistake for which no work was carried out and at present we need no assitance
it is requested that Rs 914 may please be refunded in account[protected] of icici bank account IFC Code ICIC0000031 Sector 18 Noida from which the amount was transferredto you
Thanks

We had requested for house, chimney, bathroom cleaning of our house D 78 Sector 21 Noida Utter Pradesh Pin 201301
we paid Rs 1754 on 10 July for the work which was satisfactorily completed on 11 July
By mistake we made another transrfer of money of Rs 914 on 10 July
Kindly refund Rs 914
Thanks

Hello,

This is the issue I am facing with your company service.

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.

After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician...

Booked deep clean service for air conditioner. Technician visited one June 18 and he included deep clean and uninstall. He uninstalled indoor unit and did deep clean.
After clean service, he didn't fix it indoor unit and outdoor unit connection tube properly. Within a week it created problem. I created revisit ticket and technician came and did something to work temporarily. Again within a week same problem created again. Revisit...

We wanted to use the services of you company for house cleaning. Around 6 Jul i was trying to make payment of Rs 1754 but i was not successful.
On 10 July i made another paymentof Rs 914. Your Technicians came and did very good job on 11july
We also got a message from you that Rs 174 also have been transferred toyou. Kindly refund this amount immediately
To get this refund i contacted your customer care numbers [protected], [protected], [protected], [protected], [protected]. [protected]. was advised that the amount can be refunded if i share my card details details. thinking that ii am in safe hands i shared the details. to my horror i find that Rs 20000 have been transferred to a/c of VIN*RAZDhani. Kindly help me to recover this amount.I am a retired soldier of 82 years of age. Tkanks

We have booked a tv repair through Urban company, a technician came on and took away the tv and return the same on the third day and charged us Rs. 5290 as repair cost on 18th May, 2023.

We called him again on 9th June, 2023 and told him that the problem persist, he said please close the complaint on urban company I will come and rectify. He closed the complaint without repairing the TV.

Being under 6 months...

I had booked a complaint on UC app in my mobile ([protected]) for repair of concealed flush tank. Google has deducted the amount from my bank, but it is not reflected in my UC app. Do help

I'm Prachi Rajput. I have purchased 3 session package in specific face part for chin of laser hair reduction for Rs. 3878/- on 26th April, 2023 at 1:24 PM and took my first session at 6:30 PM on same day. But the option for redemption for remaining sessions is not available there in my account. I have already complained about this. But still haven't found any solution even after 2 months. I am neither getting any call from doctor nor getting any reply. Kindly help me out and consider my problem immediately.

My name is Gajender

I booked an appointment for carrier window air conditioner service from urban company on 22nd June 2023. When his technician Raja came, I told him that this morning some sound was coming from my air conditioner.Then I said that I just got my AC serviced from Urban company 2 months ago. Then I told the technician that please diagnose this sound and fix it.Then the technician said Sir blower sound is coming I will fix it. Then he serviced my air conditioner and said sir done.After the service, when he switched on the air-condition, it was making noise, I said - Rajaji, it is still making noise.Then the technician moved the air conditioner back and forth and the noise stopped.I said - see properly, lest I have any problem later.because i have 8 month old daughter and the weather is very hot. technician said sir no problem i fixed it and he left, then the same day in the evening the air conditioner sound started again. I called the technician at the same time and said that the sound is coming from the air conditioner again. The technician said, Sir, I am sitting in the bus now and going to my village. i said what to do then tell me
The technician said that you apply for revisit and a technician will come and fix it.
I said ok and applied for revisit. Then on June 27, 2023 another technician came to my place and saw. I told them that my air conditioner blower is making some noise again and again, you should diagnose and fix it.He said that sir there is no sound in the air conditioner right now. I told the technician that the technician who came before you had told that this sound is coming from the blower.Then I said intermittent sound keeps coming till morning, please get it diagnosed and fix it permanently.He said, "Sir, if there is no sound now, how will I see?"And said that if the sound comes again, you record the video or soung, I will come back and fix it.till now 2 times technician visited my house but no one checked air conditioner blower.. Then same night again loud noise started from air conditioner and I switched off air conditioner and applied for revisit technician again same night.Then on 28th June the same technician who had come earlier came and saw that the sound is coming from the air conditioner.Then he checked the air conditioner and said that its blower is broken.then i told the technician please fix it. because it happened because of your carelessness.I've been telling you since day one.my air conditioner is making some noise.The technician who came for the first time, The technician also said that the sound is coming from the blower.Then it was not rectified even after 2 visits to the technician. Then the technician called in his office and said that I will have to pay Rs 1500 for this.I said talk to me then I talked to his senior and told the whole thing. His senior said that I can't do it with my hand, if you want to fix it then you have to pay 1500.I told his senior that this happened due to negligence of your technicians, you have to fix it.Then the senior said, I can do it with my hand, you talk on the helpline, I said ok, give me the number, I can talk.He said that there is no number, I will go to the Urban Company App Help Center and talk through you.As they do not have any contact number and toll free number so I spoke to their chat support, and said please call me.Then his call came and I told him everything, then he said wait for 15 minutes, I will talk to my senior and tell.Still no response after 15 minutes so I asked chat support to call back please call back.Then he got a call and he said that I have told my seniors that we need 24 hours to solve your problem.I told them my daughter is 8 months old and weather is hot please solve my problem asap.Then he said ok sir. Then I waited for 24 hours again asked chat support to call me.Then his call came and he said that Sir, the update of our senior has not come yet, please wait for a while.Then I said please hurry up.then no update till 3, 4 hours then i requested to call me again.Then his call came, I asked what is the update, he again said that there is no update from senior, please wait.I spoke the whole thing again and also said again that my 8 month old little girl please fix my air conditioner as soon as possible.Then he said sir, there is no update on the response of the seniors authority. Then I told him that you give me some email or some number so that my problem can be solved as soon as possible.He said that we neither have any complaint email ID nor any number, whatever you talk about will be through chat support only.Then I said that I want to talk to your seniors.Then he said that the seniors are busy now, I will get you a call back in two to three hours.Then I said that you give me in writing that your senior will call me in 2-3 hours.Then he wrote me on chat support and told that his senior will call me in 2, 3 hours.But no senior's call came, waited for 24 hours, then did not come, then waited for 24 hours, but senior's call did not come.Then at last I was told by chat support that my problem is resolved and they are refunding Rs 448 for my air conditioner service.then i said call me.I got his call, I asked why are you refunding me this amount of 448 and my problem is not resolved yet.He said that our senior authority has taken this decision.I again said my problem is not solved I had told your technician the whole problem from day one my air conditioner is making some noise since this morning.Then told them that I have fixed the sound of air condition blower.But that voice started coming again so I called him then he said I am going to village you apply for technician revisit.The other one was visited by Technician, he also did not fix it.I said 448 rs/- I don't want refund, you fix my air conditioner blower and give it to me.Since this happened due to your carelessness, your technician did not take my point seriously and did not rectify it despite my repeated requests.

I have voice recording, screen recording of chat support, I am sharing it please check it and solve my problem.

Hi My name Is gajender
Address - flat no 201, second floor, c186, sainik nagar nawada delhi .110059

I booked an appointment for carrier window air conditioner service from urban company on 22nd June 2023. When his technician Raja came, I told him that this morning some sound was coming from my air conditioner.Then I said that I just got my AC serviced from Urban company 2 months ago. Then I told the technician that please diagnose this sound and fix it.Then the technician said Sir blower sound is coming I will fix it. Then he serviced my air conditioner and said sir done.After the service, when he switched on the air-condition, it was making noise, I said - Rajaji, it is still making noise.Then the technician moved the air conditioner back and forth and the noise stopped.I said - see properly, lest I have any problem later.because i have 8 month old daughter and the weather is very hot. technician said sir no problem i fixed it and he left, then the same day in the evening the air conditioner sound started again. I called the technician at the same time and said that the sound is coming from the air conditioner again. The technician said, Sir, I am sitting in the bus now and going to my village. i said what to do then tell me
The technician said that you apply for revisit and a technician will come and fix it.
I said ok and applied for revisit. Then on June 27, 2023 another technician came to my place and saw. I told them that my air conditioner blower is making some noise again and again, you should diagnose and fix it.He said that sir there is no sound in the air conditioner right now. I told the technician that the technician who came before you had told that this sound is coming from the blower.Then I said intermittent sound keeps coming till morning, please get it diagnosed and fix it permanently.He said, "Sir, if there is no sound now, how will I see?"And said that if the sound comes again, you record the video or soung, I will come back and fix it.till now 2 times technician visited my house but no one checked air conditioner blower.. Then same night again loud noise started from air conditioner and I switched off air conditioner and applied for revisit technician again same night.Then on 28th June the same technician who had come earlier came and saw that the sound is coming from the air conditioner.Then he checked the air conditioner and said that its blower is broken.then i told the technician please fix it. because it happened because of your carelessness.I've been telling you since day one.my air conditioner is making some noise.The technician who came for the first time, The technician also said that the sound is coming from the blower.Then it was not rectified even after 2 visits to the technician. Then the technician called in his office and said that I will have to pay Rs 1500 for this.I said talk to me then I talked to his senior and told the whole thing. His senior said that I can't do it with my hand, if you want to fix it then you have to pay 1500.I told his senior that this happened due to negligence of your technicians, you have to fix it.Then the senior said, I can do it with my hand, you talk on the helpline, I said ok, give me the number, I can talk.He said that there is no number, I will go to the Urban Company App Help Center and talk through you.As they do not have any contact number and toll free number so I spoke to their chat support, and said please call me.Then his call came and I told him everything, then he said wait for 15 minutes, I will talk to my senior and tell.Still no response after 15 minutes so I asked chat support to call back please call back.Then he got a call and he said that I have told my seniors that we need 24 hours to solve your problem.I told them my daughter is 8 months old and weather is hot please solve my problem asap.Then he said ok sir. Then I waited for 24 hours again asked chat support to call me.Then his call came and he said that Sir, the update of our senior has not come yet, please wait for a while.Then I said please hurry up.then no update till 3, 4 hours then i requested to call me again.Then his call came, I asked what is the update, he again said that there is no update from senior, please wait.I spoke the whole thing again and also said again that my 8 month old little girl please fix my air conditioner as soon as possible.Then he said sir, there is no update on the response of the seniors authority. Then I told him that you give me some email or some number so that my problem can be solved as soon as possible.He said that we neither have any complaint email ID nor any number, whatever you talk about will be through chat support only.Then I said that I want to talk to your seniors.Then he said that the seniors are busy now, I will get you a call back in two to three hours.Then I said that you give me in writing that your senior will call me in 2-3 hours.Then he wrote me on chat support and told that his senior will call me in 2, 3 hours.But no senior's call came, waited for 24 hours, then did not come, then waited for 24 hours, but senior's call did not come.Then at last I was told by chat support that my problem is resolved and they are refunding Rs 448 for my air conditioner service.then i said call me.I got his call, I asked why are you refunding me this amount of 448 and my problem is not resolved yet.He said that our senior authority has taken this decision.I again said my problem is not solved I had told your technician the whole problem from day one my air conditioner is making some noise since this morning.Then told them that I have fixed the sound of air condition blower.But that voice started coming again so I called him then he said I am going to village you apply for technician revisit.The other one was visited by Technician, he also did not fix it.I said 448 rs/- I don't want refund, you fix my air conditioner blower and give it to me.Since this happened due to your carelessness, your technician did not take my point seriously and did not rectify it despite my repeated requests.

I have voice recording, screen recording of chat support, I am sharing it please check it and solve my problem.

After service was done today we are seeing leakage in filter

I booked a sofa cleaning service through UC and there is a huge stain on my sofa due to the chemicals used.

I have been trying to contact you through the app, but was not successful.

This is absolutely unacceptable and my sofa is completely damaged due to the stain.

I sofa is completely damaged and I need a complete refund as Rs.20, 000 towards the damages.