Urban Company Complaints & Reviews

While booking chimney cleaning, it noted that all filters will be dismantled, cleaned & reassembled.
But, technician didn't clean well & told no tools to open chimney.

Urban company cheated customers like this..No phone number available to contact.

My name is Akter Hossne
Before one year 6month I will working urban clap Bathroom and kitchen claning
Last month 6 cancelled come, 4 cancelled my folt and 6 cancelled customer folt I request training manager only one month 6 cancelled come not come every month plz give me one chance our training manager not accept my request
How many times I will request our stuff and maneger not accept my request.
Plz sir and mam give me one chance
I will try good work and come in any cancelled
My ratings 4.93
My number:-[protected]

After cleaning the washroom when it got dried, we saw Lot of marks left on the floor and corners. Bathing Area Glass has lot of water marks not cleaned properly . Stone near the bathing tub, washbasin and bathing area color has changed to white looking very bad and it looks polishing is required on that. Please attend this on priority

My name is Anita Kanungo. I have been a loyal customer o[censored]rban company for a long time, but I will no longer use Urban Company’s services, because of the FRAUD that was recently committed against me by an Urban Company technician RAMESH KOLI, on 3rd August.

I had booked a technician through Urban Company named RAMESH KOLI for fridge repair because my LG fridge had completely stopped working, and all my food was getting spoiled....

The service provided is extremely poor, I had a washing machine problem and had contacted UC for that, in less than 2 months the machine broke down again due to poor quality items used, when the issue was bought to the service personnel the same agent came and tried fixing the issue which was under warranty, post a week of him fixing my machine it broke down with the same problem, when i contacted the service team they told me that the warranty period has expired and they cannot help any further. When in fact i had contacted UC when my warranty was still available. Such a unworthy service being provided

I have canceled booking slot and I didn't got my refund...

I have booked for plumber service. I was allotted Plumber Jagdish. He did not turn up for a long time and when I called him, I was told that his vehicle failed and was on repairer shop.
I have paid online. Now when I tried to call him, there is no response. I do not if I should wait or book another. If so how to get my return?

Please do the needed.

I ordered the intense cleaning package for 2 bathrooms from urban company. The so called professional arrived 1hour late. He took 9 hours for a service that was supposed to take only 2-3hours. He was pre-emptively requested to not use any chemicals on the bathroom fittings. Despite all requests and reasons he argued and was adamant with the use of chemicals on our brand new jaguar fittings. Consequently all the polish of the fittings is now permanently damaged. As mentioned on the site he was supposed to take the paint stains off of the tiles. He didn’t do that. The paint stains are still there and the furnishings are ruined. Plus he ruined the entire day for us by taking so long. He only worsened a completely new and clean bathroom. I had availed the service just so we could have the paint stains removed and the exhaust cleaned. But now I am left with so much damage to my property. When I tried to raise this issue in the site I was told that the issue cannot be taken further because to close the service I had tick marked the services provided. The options given there were irrelevant and the person who had come to clean specifically told me that he could not leave unless I closed the service on the app. So not only was I bearing g the brunt of the damage but I was forced to close the service as satisfactory on the site and now I am unable to report the issues that have been caused.

My booking time has been shifted for a reason. I completely deny that reason because I experienced a very unprofessional / rude staff today morning. I asked for a switch board replacement and my actual requests to processes. He said that switch board replacement is an additional service which you have not booked in - need to pay extra charges. I accepted the same. Later some time he went through with the service by removing multiple switch boards & said he cannot do this & argument started for tools. Later he said you can book a new service & I cannot service you for anything.
I requested him at least do the switch replacement service as per my original booking but he rudely rejected that also & informed you can do that in your new booking, I’m not going to service your booking - in an very unprofessional way. I said I’ve paid for my original request - he even said that you can speak to the customer service for any other issues. I’m not going to do any service even for your paid booking.

I’m very much affected of this service & getting irritated depressed of this now… I took leave from my office for this electrical work and I’ve got nothing from the scheduled professional. I’m going to take this forward to the local association & registering a complaint against you…

I booked ac service, technician Nadeem got assigned along with one assistant. He came and started opening ac while it was running. I asked him no to do that as my ac is working fine. He forced me to fill gas and told me that leakage is normal. After he left my ac is not cooling like before and ice falling from it.
I think he intentionally broke my ac . He also gave me his personal contact in case I need repair. He made sure I give...

I want my washing machine to cleaning service . Inform me the cleaning service rate....

Myself Sandip Pal. I have a booking with Urban Company for washing machine. I am not accomodated with any professional for my washing machine repairment after 2 days long waiting. I have already paid the amount. The service is necessary for me as it's already 2 days over.

Deep cleaning of four burner gas stove was booked on 16th August by whatsapp. Model of stove photo, address and location was sent. After some time a person called Samir khan called and will come. Next day he did cleaning, replaced a switch valve and gas tube. We lit the stove. The flame was OK
. Within minutes after he left we could smell gas . We called the company and Samir from 1.15 pm onwards till evening. After a few times they stopped responding. We didn't even cook. Had to keep it switched off. Had paid Rs2195 . In the evening we were forced to call another person and get it repaired.

Meri I'd dishonest repair pr block Hui hai wo bhi first time 5 chance milte hai pr mujhe ek bhi nhi mila aur office visit kr Chuka hu bhot pr koi solution nhi Mila

Meri I'd dishonest repair pr block Hui hai pr mene koi dishonest repair nhi kiya aur first time I'd block Hui hai 5 chance milte hai mujhe ek bhi nhi mila so plz koi solution nikaliye

I had booked a haircut for two persons on 24th July 2023 but due to certain reason I had to cancel it. I had cancelled it and they told that they will initialize the refund on 31st July and after that I had contacted the customer care several times but they told they had initialized but till now the amound has not been credited in my bank account.

Please help me to resolve this matter as soon as possible.

I have booked urban company services for cleaning my balcony which includes cleaning of railing also . while doing that they damaged my railing i can see llot of marks . and the grout between the tiles has come out . now when am talking to them they were not giving a good reply.

I want all my money back
Refund all 4300rs
Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
This is what you call professional team?

I want my full refund or else send me your so called trained team once again!
I will never recomend your name to any one for sure!

I just want my money back...I have paid 4300rs to urbanclap for house cleaning but it doesn't worth even a single rupee!!! All my walls are covered with dust and bathroom floor is like they have washed it with water only and they call themselves professional! I have proof of it.