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Urban Company Complaints & Reviews

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Last updated Jul 4, 2022
Complaints 1136
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Unresolved
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Urban Company
Customer Service Contacts

Urban Company Head Office Address

161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park
New Delhi
New Delhi District
Delhi
India
110049

Urban Company Phone Numbers

Toll free
1860 500 0020
226
161
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Urban Company reviews & complaints page 7

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I booked ac repair and service via urban company, in response on 21 march 22, Alok Yadav visited and confirmed that ac radiator has leak and need to be changed. For which i made an immediate payment of 7148 rs, part was changed and issue seems to be fixed, but but 4 April 22 ac stopped cooling and relaunched a complaint, as the repair was in warranty.
Alok Yadav visited again and found that he was not able find the fault at the first...
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Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr. Vijay Prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, three split and one window on 31 March 2022.
He has done three water servicing out of which one split ac was not working after water servicing...
+6 photos
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Hi
Last year in may2021 filled gas that uses one month and packed, now we are trying to run so gas not there, company said not responsible since90 days passed

I book fresh booking on 16april for 17 april 3pm slot but no one came
I emailed called many times then told tomorow will come, i told that i m nt free so do it today and respect customer time and money so they resduled at 7pm but no one came, First eng excuse...
+2 photos
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Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water servicing...
+6 photos
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Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Replacement of Broken part of my AC under warranty

Dear Sir / Madam
This is to bring to your notice that I had booked servicing of my Four Acs ( 1 Split & 3 Window ) on Urban company app for 27/3/2022 & Technician named Jitender was assigned the call of servicing my 4 no. Acs . Mr Jitender along with a helper arrived at my house on 27/3/2022 at around 1.0 PM but he was in a lot of hurry to finish the servicing of my 4 no window ACs so that he can attend other calls . I had booked...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Property damage

Useless customer service not at all Helpful property damaged contacting since 1 month no action on my complaint...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Non commencement of paint job even after paying booking amount a month prior

Booking supervisor- Abhijeet- mobile number- [protected], booking amount- 16703/- paid on 22 march.
Commencement date- 05 April
Change in date - on 02 apr, app was not showing any date before 22 apr. However, at the time of booking had conveyed to the supervisor about urgency of work and hence requested for work to commence by 10 apr. Supervisor helped and painter ( Sameer/ -[protected]. Came and took the start otp through phone...
+1 photos
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Damage of appliance on service

My window air conditioner was serviced for cleaning on 24th March. The machine is not in much use and when started on 2nd Apr,
unusual high pitch running sound was noticed.
Under your 30 days warranty of damage of
appliance, a claim was lodged on 3rd Apr. Since then I got call from your customer care team 2 times about assigning
senior technician to fix the problem, but no visit was made.
Then in next...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Concern on AC installation done on 1st Feb 2022

We have raised request to install the AC in our new house which was taken care on 1st February by "MD Abdul Mateen" .

We have been facing issues since then including Gas leakage. As part of follow up visits from Urban clap to fix the issue. We were told from technicians that installation was not done properly and hence all these issues.

Now that we need to uninstall this AC to shift to other room, no technician...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — A/C Damaged

Phone/Mobile: [protected]

Date of Incident - 25 April, 2022
Client id - not provided
I called to Urban Company to air condition serviced. Two A/C, one split and one window on 25 April, 2022.
They are not good at all, quality and service both are poor.
They damaged pcv panel of split a/c same day, washed the outer unit from distance due to that pcv panel got damaged, they did repaired pcv panel of...
+6 photos
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — Two Air condition damaged during service

Date of Incident - 25 April, 2022
Client id - not provided
I called to Urban Company to air condition serviced. Two A/C, one split and one window on 25 April, 2022.
They are not good at all, quality and service both are poor.
They damaged pcv panel of split a/c same day, washed the outer unit from distance due to that pcv panel got damaged, they did repaired pcv panel of my new a/c, not provided warranty . br...
+6 photos
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — AC Repair Issue Escalations UCIC210010997378

AC Servicing Failure - Gas refilled but the technician did not bother to repair the gas leakage point.

Under Warranty servicing, however, when I click on claim warranty on the app, it says no slots available and the get a call button never functions.

It seems that they run a scam and don't even provide numbers to speak to any customer care agent anywhere. Writing a mail is the only option - which clearly indicates...
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AC Servicing gone wrong- Complaint against Technician & Customer Care Representatives.

Under Warranty servicing. Technician damaged AC, Now further issues with AC. Multiple complaints placed. Response from Customer Care representatives highly unsatisfactory & extremely casual. Two techinicians had been assigned & both did not arrive....
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Urban Company — AC

Hi My AC swing was broken by urban company technician and left open, I am following up with urban company customer care from last 2 weeks but no one is taking it seriously and providing resolution
Pathetic services and support
Even they are not bothered to call
Also revisit planned but technician didn’t came

Pls help...
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I have paid 498 for my hair color no one come and the money is not give my back
Urban Company customer support has been notified about the posted complaint.
Hi Ruby,

Sorry to hear about the experience you had with us. We strive hard to improve our services to ensure a seamless experience. Please share your contact details with us. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

Regards,

Team Urban Company
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    I have booked chef for 3 time meal on 6th April. The payment was done online upfront. The assigned date was 8th April, 7:30 pm, but no one appeared at said time. Till now it is showing not assigned

    I have dropped my complaint several times on help support, but no one responded. Kindly resolve this as this is urgent
    Urban Company customer support has been notified about the posted complaint.
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      Technician visited and repaired my RO. After the visit the technician damaged the RO electrical circuit. ALso UF membrance part was damaged. I asked for new part. They promised after 1 week. But till 1 month they did not give the part and now denied the service. They rudely told that go get the part from where you can find. Please help.
      Urban Company customer support has been notified about the posted complaint.
      Hi,
      We're sorry to hear about your less than desirable experience with us. Please elaborate on your issue and share your registered contact details via [protected]@urbancompany.com so that we can have the same resolved at the earliest.
      Regards,
      Team UrbanCompany
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Urban Company — Refrigerator door service

        To whomsoever it may concern. This is to bring to your notice that it has been more than 3 days i have booked a service for door problem of my refrigerator. Every day i am getting a call that your service cannot be done and we are rescheduling it. I have spoken to 2 officials or urban company as of now Mr. Abhishek and Miss Nisha. Still not resolved my issue. Utmost disgrace customer care service...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Urban Company — Extremely poor quality cleaning, no refund

        Areas to clean" stairs/hallway, 2 bedrooms, deep clean bathrooms, deep clean kitchen, living room". Cost $179.

        Cleaners vacuum not working and used my small vacuum which died into the service.

        Coffee table stains not wiped, crumbs everywhere on the floor on wooden areas, bathtub had shampoo grime on them, toilet seat was not even lifted or cleaned inside. Nothing was dusted or wiped down except for TV unit and...
        +23 photos
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