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Urban Company Complaints & Reviews

www.urbancompany.com
2.2
Updated: Dec 29, 2025
Complaints 1537
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Urban Company reviews & complaints page 7

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W
Wayfarer
Sep 18, 2023
Sep 19, 2023
This thread was updated on Sep 19, 2023
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Damage to property

I ordered the intense cleaning package for 2 bathrooms from urban company. The so called professional arrived 1hour late. He took 9 hours for a service that was supposed to take only 2-3hours. He was pre-emptively requested to not use any chemicals on the bathroom fittings. Despite all requests and reasons he argued and was adamant with the use of chemicals on our brand new jaguar fittings. Consequently all the polish of the fittings is now...
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Vij1981
from Chennai, Tamil Nadu
Sep 11, 2023
Sep 19, 2023
This thread was updated on Sep 19, 2023
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Professional denies to service after visiting my home

Address: Annai Avantika Apartments, Vengaivasal

My booking time has been shifted for a reason. I completely deny that reason because I experienced a very unprofessional / rude staff today morning. I asked for a switch board replacement and my actual requests to processes. He said that switch board replacement is an additional service which you have not booked in - need to pay extra charges. I accepted the same. Later some time he went through with the service by removing multiple switch...
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Santo_rai
from Delhi, Delhi
Sep 6, 2023
Sep 6, 2023
This thread was updated on Sep 6, 2023
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Ac service scam

I booked ac service, technician Nadeem got assigned along with one assistant. He came and started opening ac while it was running. I asked him no to do that as my ac is working fine. He forced me to fill gas and told me that leakage is normal. After he left my ac is not cooling like before and ice falling from it.
I think he intentionally broke my ac . He also gave me his personal contact in case I need repair. He made sure I give...
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Nikhat Jabeen
from Kolkata, West Bengal
Aug 30, 2023
Aug 31, 2023
This thread was updated on Aug 31, 2023
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Cleaning of washing machine

Address: 38 Dent Mission Road, C/O Galaxy Apartment, Block B, 2nd Floor . PS Ekbalpore

I want my washing machine to cleaning service . Inform me the cleaning service rate....
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sandip3108
from Kolkata, West Bengal
Aug 22, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
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Address: Kolkata
Website: UC company

Myself Sandip Pal. I have a booking with Urban Company for washing machine. I am not accomodated with any professional for my washing machine repairment after 2 days long waiting. I have already paid the amount. The service is necessary for me as it's already 2 days over.
Urban Company customer support has been notified about the posted complaint.
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Hi Sandip,
Apologies for the less-than-ideal experience. Please share detailed feedback of what went wrong, we assure you that we would help you with your concern. Please share the registered contact details along with your concern to [protected]@urbancompany.com.
Regards, Team Urban Company
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    A
    AnjanaJ
    Aug 17, 2023
    Aug 18, 2023
    This thread was updated on Aug 18, 2023
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    Gas leakage in the stove serviced by company not attended

    Website: www urban company. com

    Deep cleaning of four burner gas stove was booked on 16th August by whatsapp. Model of stove photo, address and location was sent. After some time a person called Samir khan called and will come. Next day he did cleaning, replaced a switch valve and gas tube. We lit the stove. The flame was OK
    . Within minutes after he left we could smell gas . We called the company and Samir from 1.15 pm onwards till evening. After a few times they...
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    Azad1700
    from Delhi, Delhi
    Aug 15, 2023
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    Address: Noida

    Meri I'd dishonest repair pr block Hui hai wo bhi first time 5 chance milte hai pr mujhe ek bhi nhi mila aur office visit kr Chuka hu bhot pr koi solution nhi Mila
    Urban Company customer support has been notified about the posted complaint.
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      Azad1700
      from Delhi, Delhi
      Aug 15, 2023
      Aug 17, 2023
      This thread was updated on Aug 17, 2023
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      Address: Noida

      Meri I'd dishonest repair pr block Hui hai pr mene koi dishonest repair nhi kiya aur first time I'd block Hui hai 5 chance milte hai mujhe ek bhi nhi mila so plz koi solution nikaliye
      Urban Company customer support has been notified about the posted complaint.
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      Namskar Azad,
      Humen khed hai ki aap aisa mahasoos karate hain. kripya [protected]@urbancompany.com par apne registered contact details share karen aur hum jald se jald apni team ke dwara aap ke saath sampark karege.
      Regards, Team Urban Company
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        Poli210
        from Kolkata, West Bengal
        Aug 9, 2023
        Aug 10, 2023
        This thread was updated on Aug 10, 2023
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        I had booked a haircut for two persons on 24th July 2023 but due to certain reason I had to cancel it. I had cancelled it and they told that they will initialize the refund on 31st July and after that I had contacted the customer care several times but they told they had initialized but till now the amound has not been credited in my bank account.

        Please help me to resolve this matter as soon as possible.
        Urban Company customer support has been notified about the posted complaint.
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        Hi,
        Sorry to hear about your poor experience with us. Please share your registered contact details with us at [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.
        Regards, Team UrbanCompany
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          Sudha Vudathu
          Aug 9, 2023
          Aug 10, 2023
          This thread was updated on Aug 10, 2023
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          Address: v.sudha , D.NO:41-15-23/a,Old post office road, naalla gate down, krishnalanka,
          Website: www.urbancompany.com

          I have booked urban company services for cleaning my balcony which includes cleaning of railing also . while doing that they damaged my railing i can see llot of marks . and the grout between the tiles has come out . now when am talking to them they were not giving a good reply.
          Urban Company customer support has been notified about the posted complaint.
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          Hi Sudha,
          Sorry to hear about your poor experience with us. We take customer experience seriously & would like to make it right. Please share the registered contact details along with your concern to [protected]@urbancompany.com so we can investigate & find a resolution that satisfies you. Thank you for bringing this to our attention.
          Regards, Team Urban Company
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            S
            Seryahoney
            Aug 2, 2023
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            I want all my money back
            Refund all 4300rs
            Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
            This is what you call professional team?
            Urban Company customer support has been notified about the posted complaint.
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              Seryahoney
              Aug 1, 2023
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              I want my full refund or else send me your so called trained team once again!
              I will never recomend your name to any one for sure!
              Urban Company customer support has been notified about the posted complaint.
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                Seryahoney
                Jul 31, 2023
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                I just want my money back...I have paid 4300rs to urbanclap for house cleaning but it doesn't worth even a single rupee!!! All my walls are covered with dust and bathroom floor is like they have washed it with water only and they call themselves professional! I have proof of it.
                Urban Company customer support has been notified about the posted complaint.
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                  Seryahoney
                  Jul 30, 2023
                  Jul 31, 2023
                  This thread was updated on Jul 31, 2023
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                  I have written about urban clap many times already...I just want my refund now!
                  Urban Company customer support has been notified about the posted complaint.
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                  Hi Sreya,
                  Apologies for the less-than-ideal experience. Please share detailed feedback of what went wrong, we assure you that we would help you with your concern. Please share the registered contact details along with your concern to [protected]@urbancompany.com.
                  Regards, Team Urban Company
                  Reply
                  Seryahoney's [Complaint's author] reply, Aug 1, 2023
                  How many times I have sent you my details along with the issue but you people don't care for your customers, you just want to make money that's it...rest we have to manage!!!
                  Useless company, useless team!
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                    R
                    R N Iyer
                    Jul 22, 2023
                    Jul 23, 2023
                    This thread was updated on Jul 23, 2023
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                    Address: 804, Tower 11, L & T Raintree Boulevard, Bellary Road, Byatarayanapura, Bengaluru - 560092

                    Mr. Abhiraj Bhal, CEO
                    Urban Company

                    Dear Sir,

                    Please treat this as Legal Notice for deficiency of service and not refunding the amount collected.

                    Details are as follows;

                    1. Minor Repair / Installation[protected] Booking Cancelled
                    Refund Amount - Rs. 278
                    Refund Initiated[protected]
                    Refund Processed[protected]
                    Refund Credited - Not done till date

                    2. Washing Machine inlet installation & 1 more[protected]
                    No one visited to carry out the job
                    Paid an amount of Rs. 468.
                    Immediate refund requested.

                    Regards

                    R. Nilakantan Iyer
                    Urban Company customer support has been notified about the posted complaint.
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                    Hi R. Nilakantan Iyer,
                    We deeply apologize for the negative experience you had with us. To address your concerns and ensure a resolution, we are arranging a callback for you. Our representative will reach out to you directly to discuss your concerns and work towards finding a satisfactory solution.
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                      kanakda
                      Jul 21, 2023
                      Jul 23, 2023
                      This thread was updated on Jul 23, 2023
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                      Address: Flat no 2A5, 4Sight Manor , 949 South Kumrakhali , Kolkata -700103

                      Pest control was carried out in my 3BHK Flat at Flat no 2A5, 4Sight Manor 949 South Kumrakhali, Kolkata 700103 on 18th July 2023 but today I found the movement of lizard and small insects i kitchen room
                      I am very much upset with service
                      Urban Company customer support has been notified about the posted complaint.
                      View replies
                      Hi,
                      Sorry to hear about your poor experience with us. We take customer experience seriously & would like to make it right. Please share the registered contact details along with your concern to [protected]@urbancompany.com so we can investigate & find a resolution that satisfies you. Thank you for bringing this to our attention.
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                        vtrslt9491
                        from Coimbatore, Tamil Nadu
                        Jul 19, 2023
                        Jul 19, 2023
                        This thread was updated on Jul 19, 2023
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                        Address: No idea Name Uran Cleaning UCX
                        Website: Urban cleaning

                        First time requiring service from UC, had difficulty in registering our requirement. My address was wrong (not my fault GPS entered without my control and access). Ultimately your staff turned up and said while we asked for intense cleaning, it should be move in service. Went away. My contract cancelled but only half the amount is refunded even when we asked for alternate service and ready to pay. No slot is available. No telephone numbers o[censored]C makes it very difficult for a person like to contact you.
                        Urban Company customer support has been notified about the posted complaint.
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                        Hi,
                        Apologies for the less-than-ideal experience. Please share the registered contact details along with your concern to [protected]@urbancompany.com.
                        Regards, Team Urban Company
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                          nancy0302
                          Jul 17, 2023
                          Aug 1, 2023
                          This thread was updated on Aug 1, 2023
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                          Pathetic service by professional & harressement through continuous calls.

                          I had booked for intense cleaning of my bathroom on 15/7/2023, 3:00 pm. Professional named Javed was assigned for the task. On arrival, initially he was in no mood to clean the bathroom making lame excuses of hard water stains. Upon our insisting he started scrubbing the bathroom with steel loofa instead of the scrubbing machine provided by company. On our asking about the machine, he rudely passed a statement that we should be concerned...
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                          M
                          [email protected]
                          Jul 15, 2023
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                          Address: NCR

                          For house work like cleaning bath rooms, chimney etc we transferred Rs 1754 to your account on 10 july for which satisfactory work was carried out
                          we also transferred Rs 914 to your account by mistake for which no work was carried out and at present we need no assitance
                          it is requested that Rs 914 may please be refunded in account[protected] of icici bank account IFC Code ICIC0000031 Sector 18 Noida from which the amount was transferredto you
                          Thanks
                          Urban Company customer support has been notified about the posted complaint.
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                            meena vohra
                            Jul 14, 2023
                            Jul 15, 2023
                            This thread was updated on Jul 15, 2023
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                            Address: N C R

                            We had requested for house, chimney, bathroom cleaning of our house D 78 Sector 21 Noida Utter Pradesh Pin 201301
                            we paid Rs 1754 on 10 July for the work which was satisfactorily completed on 11 July
                            By mistake we made another transrfer of money of Rs 914 on 10 July
                            Kindly refund Rs 914
                            Thanks
                            Urban Company customer support has been notified about the posted complaint.
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                            Hi Meena,
                            We are sorry for the unfortunate experience. We take concerns like this very seriously and would like to find out more. Our team will get in touch with you shortly to discuss this further.
                            Regards, Team Urban Company
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