Urban Company Complaints & Reviews

My name is Akter Hossne
Before one year 6month I will working urban clap Bathroom and kitchen claning
Last month 6 cancelled come, 4 cancelled my folt and 6 cancelled customer folt I request training manager only one month 6 cancelled come not come every month plz give me one chance our training manager not accept my request
How many times I will request our stuff and maneger not accept my request.
Plz sir and mam give me one chance
I will try good work and come in any cancelled
My ratings 4.93
My number:-[protected]

After cleaning the washroom when it got dried, we saw Lot of marks left on the floor and corners. Bathing Area Glass has lot of water marks not cleaned properly . Stone near the bathing tub, washbasin and bathing area color has changed to white looking very bad and it looks polishing is required on that. Please attend this on priority

The service provided is extremely poor, I had a washing machine problem and had contacted UC for that, in less than 2 months the machine broke down again due to poor quality items used, when the issue was bought to the service personnel the same agent came and tried fixing the issue which was under warranty, post a week of him fixing my machine it broke down with the same problem, when i contacted the service team they told me that the warranty period has expired and they cannot help any further. When in fact i had contacted UC when my warranty was still available. Such a unworthy service being provided

I have booked for plumber service. I was allotted Plumber Jagdish. He did not turn up for a long time and when I called him, I was told that his vehicle failed and was on repairer shop.
I have paid online. Now when I tried to call him, there is no response. I do not if I should wait or book another. If so how to get my return?

Please do the needed.

I ordered the intense cleaning package for 2 bathrooms from urban company. The so called professional arrived 1hour late. He took 9 hours for a service that was supposed to take only 2-3hours. He was pre-emptively requested to not use any chemicals on the bathroom fittings. Despite all requests and reasons he argued and was adamant with the use of chemicals on our brand new jaguar fittings. Consequently all the polish of the fittings is now permanently damaged. As mentioned on the site he was supposed to take the paint stains off of the tiles. He didn’t do that. The paint stains are still there and the furnishings are ruined. Plus he ruined the entire day for us by taking so long. He only worsened a completely new and clean bathroom. I had availed the service just so we could have the paint stains removed and the exhaust cleaned. But now I am left with so much damage to my property. When I tried to raise this issue in the site I was told that the issue cannot be taken further because to close the service I had tick marked the services provided. The options given there were irrelevant and the person who had come to clean specifically told me that he could not leave unless I closed the service on the app. So not only was I bearing g the brunt of the damage but I was forced to close the service as satisfactory on the site and now I am unable to report the issues that have been caused.

My booking time has been shifted for a reason. I completely deny that reason because I experienced a very unprofessional / rude staff today morning. I asked for a switch board replacement and my actual requests to processes. He said that switch board replacement is an additional service which you have not booked in - need to pay extra charges. I accepted the same. Later some time he went through with the service by removing multiple switch boards & said he cannot do this & argument started for tools. Later he said you can book a new service & I cannot service you for anything.
I requested him at least do the switch replacement service as per my original booking but he rudely rejected that also & informed you can do that in your new booking, I’m not going to service your booking - in an very unprofessional way. I said I’ve paid for my original request - he even said that you can speak to the customer service for any other issues. I’m not going to do any service even for your paid booking.

I’m very much affected of this service & getting irritated depressed of this now… I took leave from my office for this electrical work and I’ve got nothing from the scheduled professional. I’m going to take this forward to the local association & registering a complaint against you…

Myself Sandip Pal. I have a booking with Urban Company for washing machine. I am not accomodated with any professional for my washing machine repairment after 2 days long waiting. I have already paid the amount. The service is necessary for me as it's already 2 days over.

Deep cleaning of four burner gas stove was booked on 16th August by whatsapp. Model of stove photo, address and location was sent. After some time a person called Samir khan called and will come. Next day he did cleaning, replaced a switch valve and gas tube. We lit the stove. The flame was OK
. Within minutes after he left we could smell gas . We called the company and Samir from 1.15 pm onwards till evening. After a few times they stopped responding. We didn't even cook. Had to keep it switched off. Had paid Rs2195 . In the evening we were forced to call another person and get it repaired.

Meri I'd dishonest repair pr block Hui hai wo bhi first time 5 chance milte hai pr mujhe ek bhi nhi mila aur office visit kr Chuka hu bhot pr koi solution nhi Mila

Meri I'd dishonest repair pr block Hui hai pr mene koi dishonest repair nhi kiya aur first time I'd block Hui hai 5 chance milte hai mujhe ek bhi nhi mila so plz koi solution nikaliye

I had booked a haircut for two persons on 24th July 2023 but due to certain reason I had to cancel it. I had cancelled it and they told that they will initialize the refund on 31st July and after that I had contacted the customer care several times but they told they had initialized but till now the amound has not been credited in my bank account.

Please help me to resolve this matter as soon as possible.

I have booked urban company services for cleaning my balcony which includes cleaning of railing also . while doing that they damaged my railing i can see llot of marks . and the grout between the tiles has come out . now when am talking to them they were not giving a good reply.

I want all my money back
Refund all 4300rs
Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
This is what you call professional team?

I want my full refund or else send me your so called trained team once again!
I will never recomend your name to any one for sure!

I just want my money back...I have paid 4300rs to urbanclap for house cleaning but it doesn't worth even a single rupee!!! All my walls are covered with dust and bathroom floor is like they have washed it with water only and they call themselves professional! I have proof of it.

I have written about urban clap many times already...I just want my refund now!

Mr. Abhiraj Bhal, CEO
Urban Company

Dear Sir,

Please treat this as Legal Notice for deficiency of service and not refunding the amount collected.

Details are as follows;

1. Minor Repair / Installation[protected] Booking Cancelled
Refund Amount - Rs. 278
Refund Initiated[protected]
Refund Processed[protected]
Refund Credited - Not done till date

2. Washing Machine inlet installation & 1 more[protected]
No one visited to carry out the job
Paid an amount of Rs. 468.
Immediate refund requested.

Regards

R. Nilakantan Iyer

Pest control was carried out in my 3BHK Flat at Flat no 2A5, 4Sight Manor 949 South Kumrakhali, Kolkata 700103 on 18th July 2023 but today I found the movement of lizard and small insects i kitchen room
I am very much upset with service

First time requiring service from UC, had difficulty in registering our requirement. My address was wrong (not my fault GPS entered without my control and access). Ultimately your staff turned up and said while we asked for intense cleaning, it should be move in service. Went away. My contract cancelled but only half the amount is refunded even when we asked for alternate service and ready to pay. No slot is available. No telephone numbers o[censored]C makes it very difficult for a person like to contact you.

I had booked for intense cleaning of my bathroom on 15/7/2023, 3:00 pm. Professional named Javed was assigned for the task. On arrival, initially he was in no mood to clean the bathroom making lame excuses of hard water stains. Upon our insisting he started scrubbing the bathroom with steel loofa instead of the scrubbing machine provided by company. On our asking about the machine, he rudely passed a statement that we should be concerned with cleaning only whether it is done with loofa or machine. When we insisted on using the machine for better cleaning, he replied rudely that his machine was damaged due to rain & immediately packed his stuff and left our house without completing his job. He left our bathroom uncleaned with all the chemical and dirt in the bathroom. He didn't give us a chance to ask him anything about his disgusting service.
We immediately made a SOS call at customer care where we spoke to MADHU CHAUDHARY for almost half n hour regarding his poor service. SHE SPOKE TO THE PROFESSIONAL over con call & he admitted for his faulty machine. That lady only apologized on behalf of company & closed our issue to avoid further unnecessary calls from the company .
But to our surprise, we have been receiving calls from URBAN COMPANY professionals continuously since 2 days starting early in morning to late at night. All the calls are from diff numbers registered under URBAN COMPANY NAME. We received the calls and the customer care people were connecting us to the professional who spoke to us rudely regarding payment and his job at our place. What is the point of connecting a customer care call with the professional, where he is being given the liberty to listen to our conversation and interrupt us rudely. Everytime, the call was connected to professional who argued continuously and denied for his pathetic service.
We have all the recordings of calls with Madhu Chaudhary at customer care and other calls made by URBAN COMPANY people. Almost 70-80 calls have been made till date irrespective of time .
My bathroom cleaning booking turned into a headache for me coz I have to deal with such unprofessional people & company who are only scamming people through their disgusting service.