Urban Company Complaints & Reviews

We had booked wall beautification service and work started on Feb 6. We were told that it will take 2 days to finish the work.

However, till date work is not completed.

At first, wrong material was delivered. Then professional has been unreachable and customer support team at urban company is not responding.

Registered mobile number on urban company app is [protected]

Highly disappointed with my laser hair removal service. I had 4 sessions of arm laser hair removal. After the last session one hand has full hair and the other hand has shown results.
Now, no one is responding to resolve the issue.

This is highly pathetic customer service. This is not a cheap service. And after the session no one takes responsibility....

Given my Samsung 55" LED TV for sound issues and paid Rs. 5000 for it. TV was returned but started having power issues with one hour, The Egg took the TV back with a promise to return next day, but it's been 10 Days and is not repotting to messages or calls. The company has been promising that it will be resolved with next 24 hours for last one week but no progress. I believe the TV has been stolen by their engg. Need to have strong actions taken against companies to ensure standards.

I booked 2 services Geyser Checkup and Intense Bathroom cleaning. Geyser professional just uninstalled my geyser and told it would not be possible to repair. I basically paid 249 Rs for uninstalling a geysar!!
Intense Bathroom cleaner said that bathroom could not be cleaned with the service, I booked. I need to go for booking 6-7 such services to clean my bathroom.
I became UC membership by paying 299 Rs few months back and UC could not fulfil any of the 2 services.
I am extremely disappointed with the the way they fool customers. Big advertisement, lot of promises on to the services, but their professional can only be at site on time and curteous.
The geysar repair professional even fooled me the way he talked and managed 5 ratings by saying lot of 'sorry's. As we do not get this kind of courtesy from the service professional available in the market, we get into the 'trap' of their politeness.
I now understood that the professionals are very professional attending the requests, but do not have adequate working knowledges.
I want the money back for that geysar service (Rs 249) want the money back for UC membership (Rs 299).
There is no way to cancel UC membership and request for a refund from their portal. What one is going to do with the membership when they do not have service professionals.
Also they should stop those eye-catching advertisements (like 10X stain removal etc). All these are false propaganda.

While cleaning my microwave oven, the person who cleaned has left permanent rub mark on my oven, on my kitchen floor, left scratch mark on kitchen chimney. I have raised a complaint in their app, but Urban Company said apart from waving off my cleaning charge they won't do anything. Also after the job was done instead of sharing proper receipt the company provided me a receipt of bathroom cleaning which they didn't do.

I have joined the company and submitted all the documents but still my profile is not live it's 15 days now also manager and company is not giving clear answer what's the exact problem because of this I left my personal work and job.

I got my home painted using Urban Company and had trust that it will look after issues arising during 12 months warranty period.

But unfortunately after sale service look like ordinary contractor who is not bothered about commitment.

I have raised complaint about paints coming out of walls on14th Jan but so far not got any solution. Professional was suppose to visit my home last week but no one turned up till today. Have sent six reminders on [protected]@urbancompany.com and raised complain on app but go no response.

I am very upset and feel like being cheated.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

I booked luxe salon service for manicure, pedicure and full body Detan on 16th November 2022. However manicure and pedicure was done on the same day but full body Detan wasn’t completed on the same day due to time constraint. Since I was travelling on the same day, the therapist said she will complete the pending service once I am back from holidays. On reaching out to her post my holidays, the therapist said she met an accident and she won’t be able to complete the service. It’s been quite sometime but service is still pending. The therapist has also refused to refund the money. Kindly look into the matter and process my refund.

We contacted you for the double door refrigerator checkup on 10.1.23. And the next day we got a call from you and asked our problem and he redirected us to a staff. We explained the issue and accepted to pay the fees he asked. But the staff didn't come for the service and we didn't get any further calls from the staff and we too couldn't reach him as his phone is switched off. Please resolve this issue as soon as possible.

I am writing this email regarding a complaint about the washing machine. I am continuously forwarding complaints on app helpdesk but the problem is not getting resolved.

There was an issue of power in the machine, it may be due to loose wiring. Red light in front of the machine was very low.

Your technical person doesn't have knowledge upto the mark. First visit was done by Shuail Ahamad, he didn't know the actual fault in the machine but took the PCB with him for repairs even though he didn't know how to close the machine door. I helped him out to close the machine door.

Now the second technical person is named Iqbal SIngh. I didn't know what he did to the machine, now my machine takes 4.30 hour time to complete the washing instead of 1.30 hours which was the normal time period. Machine taking water at the time of drying the clothes. When we start using a woolen washing process, still facing the same problem, we have to go one step ahead to complete the washing process.

Kindly get the repair done properly, as I had paid an amount to get the mahnice of Rs. 2, 569/-. Now it is covered under warranty, as per your policy. Now kindly get the machine repaired as earliest possible.

Attached is the request forwarded on your app.

I purchased true water elite water purifier and recieved product and paid total amount on. 31dec2022 and promised to install on same day but till date no one has turned up to me for installation...And I repeatedly following up and calling urban company customer service and raising request and asking for help but no one is answering and sometimes they pick up and give all false commitments which will never be full filled...by there pathetic response and false commitments I have been fed-up and cancelled my booking 2days back, even though they are not ready to pay my refund amount, because of there attitude either I am able to install existing product nor able to buy new from other service providers... seriously fed up with there false and pathetic service...daily they promise they do installation by evening and after evening no one will pick my call and next day they will repeat same...I want to raise a complaint for giving false commitments and pathetic service and wasting my time from last 8days and making me mentally unstable.

The complaint submitted on "page4" is accepted on 01/01/2023. But no solution was provided till the evening of 03/01/2023. How soon can it be provided?

Sir,
In response to my complaint dt. 31/12/2022, I received a call today, from +91 [protected] at 17:23 hrs informing me that he has reference for February for which, he is unable to do anything.

As far as my knowledge goes, I have booked the free service on the booking made on 16/12/2022. Now I tried to open that page, but could not trace it.

Now, I have the only proof that I have paid Rs229/ on 16th Feb.2022 from my Paytm wallet.

If you can help me with the above data, it is well and good. Otherwise, please forget and close the chapter.

Thank you.
d m padhy

Sir,
I had booked a plumber service for 17th Dec.22.

The plumber came and replaced the tap head.

But, about week later, the tap head turned stiff and would not colse normally, which caused a lot of water to go to waste.

I had opted for a free service for 28th Dec. '22. No one turned up on the appointed date. So, I raised another complaint.

After that, I received a call from tel. no.+91 [protected], who enquired about the nature of the complaint and assured that the problem would be solved.

2 days have passed, no solution provided. We are suffering for no fault of ours.

Kindly look into it.

dm padhy/ 31/12/2022

The company has charged me for my service and not provided the same and cancelled on a last minute. This has happened 3 times in past 2 days they are just frauding people and providing no service.
It has caused alot of inconvenience and mental agony to me.
I have been so dependent as I booked my slot quite prior and paid for it yet suffered as they dint wana provide any service.

I am an Advocate and I wont let this thing go.
I know my rights and I should be fairly compensated.

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and...

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and called me. I told him that is not the location I have booked, and the App shows the second location clearly. He then asked me to delete the first location and reschedule it. I am unable to delete the first location from the app, maybe I don't know how to delete. He was reading out the correct location from his Mobile but reached an incorrect location. Whose fault is this?

My point is what if I have multiple locations, should it not take what I select. This is how other app works. Myself, being in the IT field know about it this way. The entire experience has not been good now. I had to reschedule it to Monday now as we are not there on Saturday and Sunday at this location. Not sure, what will happen on Monday again. My worry is, since I am unable to delete the first address, will this situation repeat again? Hope to hear from them. Also, I noticed that there is no way to reach them over to explain this situation. The Toll-free number directs me to Airtel. The number I called Urban Company reaches Hyderabad with a lady (Automated one) telling to enter the PIN if I am professional or callback the number with the registered mobile number. By the way, I was calling from the registered mobile number. I am not sure what is going on with this. I had to spend 3-4 spending time on this. Not a happy customer. If it does not go through fine on Monday, I will be one upset customer and shall not recommend anyone for sure. Thank you for looking into this matter. You have a chance to sort this out now.

I booked a 5 session laser package with urban company which is valid till 31.8.2024 and i have availed 2 sessions already. Now i wanted to book 3rd session but i am unable to book the same through app. There are no helpline nos., no customer care, no email ids and nothing where a consumer can contact. I tweeted so one of the executives called but till now no response is there. One of the executive said that your session is cancelled. How can it be cancelled on its own? And if the same is cancelled then why i was not intimated about the same? And where is the refund?