Urban Company Complaints & Reviews

Subject- I have been Frauded by the representative o[censored]rban Company
Date- 28th Febroary 2023

Description Of Incident

I got a washing machine repaired. on 28th Feb.The technician asked for a huge amount of Rs 6279 for changing parts. I paid in full but havent still been given the promised warranty though have spoken to their Customer Service.10 times. The app also says that I have not paid when I already paid in full. Urban Company has zero after sales service. Also be careful of technicians who fraud you saying multiple parts are spoilt. The Urban company is of zero help too to hold the technician accountable. They show a high rating for the technician. Now after paying so much I have no warranty because they didnt given item wise invoice.

I want an item wise invoice and warranty having paid so much. I want an assurance I was charged correctly plus that parts were genuine. Plus a refund of 1900 for the thermostat that is still not working

I have booked service call my washing machine BOSCH classixx 5.5 kg. Heavy noise during rinsing and spinning is the complaint. Urban Clap technician came and attended and said, that the fault is with motor. Motor to be replaced for a cost of Rs. 4200. I him to change the motor and I paid the amount Rs.4200. In spite of change of motor also, there was noise in the machine. Again I recalled person for revisit and that new technician said, the fault is due to shock absorber. Again, I told him ti change the same. But, still that noise is there in the machine. Yesterday 27.02.2033, I called outside authorised service centre for Bosch Techinican. He examined and sad, that the fault is with the DRUM. It is no way connected to motor or shock absorber. I complained to urban clap and they told me to send the service bill copy, so that, they will be refunding the amount, which I paid for motor as well as for service charges. But, there is no response

It is really sad that urban clap company employees can be so unprofessional and not customer friendly. This has caused me mental agony and stress because of their unruly behaviour and response.

I request you sir to kindly look into the matter and Take appropriate action on the company. I understand from reviews this company has taken lots of consumer for a ride.

Your intervention in this regard will be highly appreciated.

Thank you very much.

With regards,

Khaja Imtiaz Ahmed.

I had booked for chimney deep cleaning service to be carried out at my home at Salt Lake Kolkata on Sun, Feb 26. The service person calls me at 10 am to inform that he wouldn’t be able to come due to some death that has happened in his family. Till then, the UC App was showing that the service person was 30 min away, so we’re all waiting. He should have informed in advance about his incapacity to deliver the service on scheduled time to his organization (Urban Company in this case), so that appropriate action could hv been taken and the service could be delivered at scheduled time by a replacement service person. Very very unprofessional service and behaviour by UC and its service personnel.

I booked Urban Company (UC) service on 1st feb, 2023, to repair my Samsung Microwave, however instead of repairing it the agent ruined my microwave an damaged the cavity.
When i had first reported my issue on 2nd feb, i was informed by Rushil and Amit that the damage that has been caused to my microwave will be repaired by UC's SME.
After placing a booking and waiting for 2 days when no SME was booked i was informed that I can get it repaired on my own as no UC expert is available at my location.
I was assured that whatever the amount woulf be required for repairing the microwave shall be borne by UC.
In this regard rushil asked for my bank account details and informed me that he will transfer 1500 rs as a token of apology.. when i informed him that this will not cover the damage cost, he informed me that i can get my microwave repaired and present valid bills in that regard.
UC will reimburse me with the rest of the amount.
That's why i started looking for an appropriate mechanic as i was told that GST bills would be required. I contacted Samsung Customer support and on talking to their engineer and showing them the damaged Microwave cavity, they informed it cannot be replaced as it is no more manufactured. When i contacted UC again, Rushil informed that i can get it repaired locally and provide any bill and i will still be compensated for the same. I asked him again and again if this is final and he answered confidently yes. A day later Ms. Nandini called me and informed they cannot reimburse the damage as they have given me 1500 rs and that is the max amount of compensation. When i asked on what ground was that given, she had no answer. I told her to justify the amount and the damage cost. She had no answer. Without letting me know they closed my issue amd whenever I reopen it, some Amandeep closes it abruptly Without respond to me appropriately. I request UC to either repair my microwave oven or reimburse the equivalent amount. They're saying no to both. I am left with a damaged microwave which has to be sold in scrap now.

Professional visited for fridge door repair service . Informed to cancel this 4.30pm booking due to non availability of new gasket for godrej fridge door repair.
Spare parts damaged while fridge cleaning work booking
Also informed to call godrej service team for resolution.

Kindly permit me to book godrej service team for rectification and the same must be reimbursed as per your warranty terms and conditions
.
Hence Chat executive assured all expenses amount will be reimbursed under warranty don't worry.

Booking screenshot is attached property damaged warranty class applicable till final repair, assured for total reimbursement

Arrange callback immediately from concerned escalation team Tamil department,

Unable to close fridge door since from 06.02.2023
Kindly intervene in this long pending issue and do the needful

I had booked wall beautification service at urban company and work started on Feb 6, 2023

We were told that service will complete in 2 days but it has not been completed till date.

At first, wrong material was delivered and then professional has been unreachable.

Customer support team is also not responding.

Registered mobile number is [protected]

We had booked wall beautification service and work started on Feb 6. We were told that it will take 2 days to finish the work.

However, till date work is not completed.

At first, wrong material was delivered. Then professional has been unreachable and customer support team at urban company is not responding.

Registered mobile number on urban company app is [protected]

Highly disappointed with my laser hair removal service. I had 4 sessions of arm laser hair removal. After the last session one hand has full hair and the other hand has shown results.
Now, no one is responding to resolve the issue.

This is highly pathetic customer service. This is not a cheap service. And after the session no one takes responsibility....

Given my Samsung 55" LED TV for sound issues and paid Rs. 5000 for it. TV was returned but started having power issues with one hour, The Egg took the TV back with a promise to return next day, but it's been 10 Days and is not repotting to messages or calls. The company has been promising that it will be resolved with next 24 hours for last one week but no progress. I believe the TV has been stolen by their engg. Need to have strong actions taken against companies to ensure standards.

I booked 2 services Geyser Checkup and Intense Bathroom cleaning. Geyser professional just uninstalled my geyser and told it would not be possible to repair. I basically paid 249 Rs for uninstalling a geysar!!
Intense Bathroom cleaner said that bathroom could not be cleaned with the service, I booked. I need to go for booking 6-7 such services to clean my bathroom.
I became UC membership by paying 299 Rs few months back and UC could not fulfil any of the 2 services.
I am extremely disappointed with the the way they fool customers. Big advertisement, lot of promises on to the services, but their professional can only be at site on time and curteous.
The geysar repair professional even fooled me the way he talked and managed 5 ratings by saying lot of 'sorry's. As we do not get this kind of courtesy from the service professional available in the market, we get into the 'trap' of their politeness.
I now understood that the professionals are very professional attending the requests, but do not have adequate working knowledges.
I want the money back for that geysar service (Rs 249) want the money back for UC membership (Rs 299).
There is no way to cancel UC membership and request for a refund from their portal. What one is going to do with the membership when they do not have service professionals.
Also they should stop those eye-catching advertisements (like 10X stain removal etc). All these are false propaganda.

While cleaning my microwave oven, the person who cleaned has left permanent rub mark on my oven, on my kitchen floor, left scratch mark on kitchen chimney. I have raised a complaint in their app, but Urban Company said apart from waving off my cleaning charge they won't do anything. Also after the job was done instead of sharing proper receipt the company provided me a receipt of bathroom cleaning which they didn't do.

I have joined the company and submitted all the documents but still my profile is not live it's 15 days now also manager and company is not giving clear answer what's the exact problem because of this I left my personal work and job.

I got my home painted using Urban Company and had trust that it will look after issues arising during 12 months warranty period.

But unfortunately after sale service look like ordinary contractor who is not bothered about commitment.

I have raised complaint about paints coming out of walls on14th Jan but so far not got any solution. Professional was suppose to visit my home last week but no one turned up till today. Have sent six reminders on [protected]@urbancompany.com and raised complain on app but go no response.

I am very upset and feel like being cheated.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

Hi,
For the last 15 days, every day I make a request for washing machine services. But no one is responding to my request.
I was not expected such services from you.
Please look into this matter & take the necessary action.

I booked luxe salon service for manicure, pedicure and full body Detan on 16th November 2022. However manicure and pedicure was done on the same day but full body Detan wasn’t completed on the same day due to time constraint. Since I was travelling on the same day, the therapist said she will complete the pending service once I am back from holidays. On reaching out to her post my holidays, the therapist said she met an accident and she won’t be able to complete the service. It’s been quite sometime but service is still pending. The therapist has also refused to refund the money. Kindly look into the matter and process my refund.

We contacted you for the double door refrigerator checkup on 10.1.23. And the next day we got a call from you and asked our problem and he redirected us to a staff. We explained the issue and accepted to pay the fees he asked. But the staff didn't come for the service and we didn't get any further calls from the staff and we too couldn't reach him as his phone is switched off. Please resolve this issue as soon as possible.

I am writing this email regarding a complaint about the washing machine. I am continuously forwarding complaints on app helpdesk but the problem is not getting resolved.

There was an issue of power in the machine, it may be due to loose wiring. Red light in front of the machine was very low.

Your technical person doesn't have knowledge upto the mark. First visit was done by Shuail Ahamad, he didn't know the actual fault in the machine but took the PCB with him for repairs even though he didn't know how to close the machine door. I helped him out to close the machine door.

Now the second technical person is named Iqbal SIngh. I didn't know what he did to the machine, now my machine takes 4.30 hour time to complete the washing instead of 1.30 hours which was the normal time period. Machine taking water at the time of drying the clothes. When we start using a woolen washing process, still facing the same problem, we have to go one step ahead to complete the washing process.

Kindly get the repair done properly, as I had paid an amount to get the mahnice of Rs. 2, 569/-. Now it is covered under warranty, as per your policy. Now kindly get the machine repaired as earliest possible.

Attached is the request forwarded on your app.

I purchased true water elite water purifier and recieved product and paid total amount on. 31dec2022 and promised to install on same day but till date no one has turned up to me for installation...And I repeatedly following up and calling urban company customer service and raising request and asking for help but no one is answering and sometimes they pick up and give all false commitments which will never be full filled...by there pathetic response and false commitments I have been fed-up and cancelled my booking 2days back, even though they are not ready to pay my refund amount, because of there attitude either I am able to install existing product nor able to buy new from other service providers... seriously fed up with there false and pathetic service...daily they promise they do installation by evening and after evening no one will pick my call and next day they will repeat same...I want to raise a complaint for giving false commitments and pathetic service and wasting my time from last 8days and making me mentally unstable.