Urban Company Complaints & Reviews

My booking time has been shifted for a reason. I completely deny that reason because I experienced a very unprofessional / rude staff today morning. I asked for a switch board replacement and my actual requests to processes. He said that switch board replacement is an additional service which you have not booked in - need to pay extra charges. I accepted the same. Later some time he went through with the service by removing multiple switch boards & said he cannot do this & argument started for tools. Later he said you can book a new service & I cannot service you for anything.
I requested him at least do the switch replacement service as per my original booking but he rudely rejected that also & informed you can do that in your new booking, I’m not going to service your booking - in an very unprofessional way. I said I’ve paid for my original request - he even said that you can speak to the customer service for any other issues. I’m not going to do any service even for your paid booking.

I’m very much affected of this service & getting irritated depressed of this now… I took leave from my office for this electrical work and I’ve got nothing from the scheduled professional. I’m going to take this forward to the local association & registering a complaint against you…

Myself Sandip Pal. I have a booking with Urban Company for washing machine. I am not accomodated with any professional for my washing machine repairment after 2 days long waiting. I have already paid the amount. The service is necessary for me as it's already 2 days over.

Deep cleaning of four burner gas stove was booked on 16th August by whatsapp. Model of stove photo, address and location was sent. After some time a person called Samir khan called and will come. Next day he did cleaning, replaced a switch valve and gas tube. We lit the stove. The flame was OK
. Within minutes after he left we could smell gas . We called the company and Samir from 1.15 pm onwards till evening. After a few times they stopped responding. We didn't even cook. Had to keep it switched off. Had paid Rs2195 . In the evening we were forced to call another person and get it repaired.

Meri I'd dishonest repair pr block Hui hai wo bhi first time 5 chance milte hai pr mujhe ek bhi nhi mila aur office visit kr Chuka hu bhot pr koi solution nhi Mila

Meri I'd dishonest repair pr block Hui hai pr mene koi dishonest repair nhi kiya aur first time I'd block Hui hai 5 chance milte hai mujhe ek bhi nhi mila so plz koi solution nikaliye

I had booked a haircut for two persons on 24th July 2023 but due to certain reason I had to cancel it. I had cancelled it and they told that they will initialize the refund on 31st July and after that I had contacted the customer care several times but they told they had initialized but till now the amound has not been credited in my bank account.

Please help me to resolve this matter as soon as possible.

I have booked urban company services for cleaning my balcony which includes cleaning of railing also . while doing that they damaged my railing i can see llot of marks . and the grout between the tiles has come out . now when am talking to them they were not giving a good reply.

I want all my money back
Refund all 4300rs
Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
This is what you call professional team?

I want my full refund or else send me your so called trained team once again!
I will never recomend your name to any one for sure!

I just want my money back...I have paid 4300rs to urbanclap for house cleaning but it doesn't worth even a single rupee!!! All my walls are covered with dust and bathroom floor is like they have washed it with water only and they call themselves professional! I have proof of it.

I have written about urban clap many times already...I just want my refund now!

Mr. Abhiraj Bhal, CEO
Urban Company

Dear Sir,

Please treat this as Legal Notice for deficiency of service and not refunding the amount collected.

Details are as follows;

1. Minor Repair / Installation[protected] Booking Cancelled
Refund Amount - Rs. 278
Refund Initiated[protected]
Refund Processed[protected]
Refund Credited - Not done till date

2. Washing Machine inlet installation & 1 more[protected]
No one visited to carry out the job
Paid an amount of Rs. 468.
Immediate refund requested.

Regards

R. Nilakantan Iyer

Pest control was carried out in my 3BHK Flat at Flat no 2A5, 4Sight Manor 949 South Kumrakhali, Kolkata 700103 on 18th July 2023 but today I found the movement of lizard and small insects i kitchen room
I am very much upset with service

First time requiring service from UC, had difficulty in registering our requirement. My address was wrong (not my fault GPS entered without my control and access). Ultimately your staff turned up and said while we asked for intense cleaning, it should be move in service. Went away. My contract cancelled but only half the amount is refunded even when we asked for alternate service and ready to pay. No slot is available. No telephone numbers o[censored]C makes it very difficult for a person like to contact you.

I had booked for intense cleaning of my bathroom on 15/7/2023, 3:00 pm. Professional named Javed was assigned for the task. On arrival, initially he was in no mood to clean the bathroom making lame excuses of hard water stains. Upon our insisting he started scrubbing the bathroom with steel loofa instead of the scrubbing machine provided by company. On our asking about the machine, he rudely passed a statement that we should be concerned with cleaning only whether it is done with loofa or machine. When we insisted on using the machine for better cleaning, he replied rudely that his machine was damaged due to rain & immediately packed his stuff and left our house without completing his job. He left our bathroom uncleaned with all the chemical and dirt in the bathroom. He didn't give us a chance to ask him anything about his disgusting service.
We immediately made a SOS call at customer care where we spoke to MADHU CHAUDHARY for almost half n hour regarding his poor service. SHE SPOKE TO THE PROFESSIONAL over con call & he admitted for his faulty machine. That lady only apologized on behalf of company & closed our issue to avoid further unnecessary calls from the company .
But to our surprise, we have been receiving calls from URBAN COMPANY professionals continuously since 2 days starting early in morning to late at night. All the calls are from diff numbers registered under URBAN COMPANY NAME. We received the calls and the customer care people were connecting us to the professional who spoke to us rudely regarding payment and his job at our place. What is the point of connecting a customer care call with the professional, where he is being given the liberty to listen to our conversation and interrupt us rudely. Everytime, the call was connected to professional who argued continuously and denied for his pathetic service.
We have all the recordings of calls with Madhu Chaudhary at customer care and other calls made by URBAN COMPANY people. Almost 70-80 calls have been made till date irrespective of time .
My bathroom cleaning booking turned into a headache for me coz I have to deal with such unprofessional people & company who are only scamming people through their disgusting service.

For house work like cleaning bath rooms, chimney etc we transferred Rs 1754 to your account on 10 july for which satisfactory work was carried out
we also transferred Rs 914 to your account by mistake for which no work was carried out and at present we need no assitance
it is requested that Rs 914 may please be refunded in account[protected] of icici bank account IFC Code ICIC0000031 Sector 18 Noida from which the amount was transferredto you
Thanks

We had requested for house, chimney, bathroom cleaning of our house D 78 Sector 21 Noida Utter Pradesh Pin 201301
we paid Rs 1754 on 10 July for the work which was satisfactorily completed on 11 July
By mistake we made another transrfer of money of Rs 914 on 10 July
Kindly refund Rs 914
Thanks

We wanted to use the services of you company for house cleaning. Around 6 Jul i was trying to make payment of Rs 1754 but i was not successful.
On 10 July i made another paymentof Rs 914. Your Technicians came and did very good job on 11july
We also got a message from you that Rs 174 also have been transferred toyou. Kindly refund this amount immediately
To get this refund i contacted your customer care numbers [protected], [protected], [protected], [protected], [protected]. [protected]. was advised that the amount can be refunded if i share my card details details. thinking that ii am in safe hands i shared the details. to my horror i find that Rs 20000 have been transferred to a/c of VIN*RAZDhani. Kindly help me to recover this amount.I am a retired soldier of 82 years of age. Tkanks

We have booked a tv repair through Urban company, a technician came on and took away the tv and return the same on the third day and charged us Rs. 5290 as repair cost on 18th May, 2023.

We called him again on 9th June, 2023 and told him that the problem persist, he said please close the complaint on urban company I will come and rectify. He closed the complaint without repairing the TV.

Being under 6 months warranty, we have raised the request again on 8th July, 23 on Urban Company app to resolve the same issue. Now, the new technician visited on 9th June, 23 and mentioned that they have to check the default again and have to make payment again for repair. We have tried to reach out to Urban Company Customer care but the help section on Urban Company app not even arranged call and mentioned that we have to pay again for the same default.

We have call recording as well with the earlier technician where he confirmed on call that default was same and he'll connect with Urban Company or come to repair the TV but no action from Urban Company side.

This is very pathetic and unprofessional behavior from Urban Company side with their customers.

I am attaching call recording, screenshot of chat section.

I had booked a complaint on UC app in my mobile ([protected]) for repair of concealed flush tank. Google has deducted the amount from my bank, but it is not reflected in my UC app. Do help