Urban Company Complaints & Reviews

I had booked plumbing services for home on 25 Aug'2020 but had to cancel it as I found cheaper services elsewhere. Urban Company stated on its application that the refund would be initiated within 5-7 working days. Today on 4 Sep'2020 it's been almost 10 working days. Still no update and no refund.
I have been going around in circles finding their contact number in Hyderabad but no success.
I don't know why Urban Company is...

I have already sent my complaint a/with photos to substantiate the damages caused on the Italian flooring in my living room. I[censored]rban Coy.does not take corrective action to re-polish my italian marble flooring which is damaged by the inexperienced Ma Pramila workers, I am going to take them to Consumer court shortly, as soon as the CC re-opens....

I got the services of shri amit kumar i dont remember the date but it may have been between 20th august to 25th august, 2020. He cleaned the kitchen to my satisfaction and i have made a payment of approx. Rs.1460/- online. However, during the cleaning i was not present at my house in gurgaon (Palam vihar, c-1/461). After checking some 3-4 days i found that one of the drawyer of the kitchen cabinet was uprooted and not fixed properly. I made...

My cousin is working as a Fitness Category partner with Urban Company. They deduct extra credits without giving any specific reason. His category manager (Kunal Ahuja) is so lazy, useless and never picked up call when needed. Never solve problems related work. Always says that i will call back but never return back call. I have ceo email id and will able to extract higher management email ids too. If this will remain the attitude of category...

I have already submitted mmy complaint against the Urban |Company. IT has not addressed my complaint. The staff thank me for my feedbakc. I tell them it is not my feedbakc but complaint against violation of the contract between the compnay and its client. I have approached the Urban |COmpany for a very professional service. It has billed me and has not been able to provide any evidence of the expenses. It has given me different bills/ warrant...

I had an issue with my Bosch Washing Machine where the unit was not accepting the detergent and the conditioner inside completely when it was being used. The machine was powering on, it was even washing the clothes semi-properly.

However, we wanted to resolve the issue so, I raised a service request asking Urban Company (paid Rs. 300) on 5th July, 2020 to check what could be wrong and they assigned a so called washing machine...

I had booked 'Full home-Essential Package'(for empty house) 3 BHK, thorough cleaning for 0830 hrs on 2nd Sept'2020. For booking this work I had pre-paid Rs 499/-to 'Urban Coy.'Urban Coy. had sub-contracted the work to one 'Maa Pramila Enterprise' who are based in New Delhi. Two workers arrived at 0950 hrs, & they commc'd cleaning of the Master bathroom at 1005 hrs.
Everything was fine, I had given the two workers 2 ladders to facilitate...

I have booked job of servicing of Kitchen chimney in the month of Mar'2020 and professional has come for service.but they have damaged my chimney and without service they complete the job on 14th Mar'2020. After that we raised the complain to customer care and also put the remark in customer remark.Your customer care has assured me that professional will replace the damage part on his own cost. I was continuously chase for Pending job with...

I got my two a. C serviced by urban company technician on 10 aug20 but unfortunately one of my a. c stopped cooling soon after the service. I brought this to the knowledge of urban company but they didn't pay the attention to this as a result I m still contacting daily to get the complaint resolved. Why should the consumer be harrased for the fault of the urban company techician. Kindly help?...

I recently opted for service for sofa and mattress cleaning. After cleaning, the mattress started smelling so bad that we cannot stand in the same room where it is kept, I have puked three times since last evening because of this terrible smell. My whole flat is smelling horrible. I am not sure if I ever would want to sleep on the same mattress, I already have acute skin problems.
My mattress is Kurlon Convenio, for king size bed...

Hi Team,

I have booked for a service on 11th Aug, 2020 for cleaning a balcony pipe for an amount of Rs.268. The concerned person called me but i could not pick his calls and there by he cancelled the booking. I have been charged with a a cancellation fee of 100rs and the remaining amount of 168rs needs to be refunded. It's been 9 working days now and i still didnot receive the refund. This is really disappointing for a customer...

The technician showed and used a single compressor for refrigerator repair. After much persuasion for two days, the techician submitted the original bill for rs 2616/- only. The urban company has extracted rs 8129/- for the same service (Bill attached for record)....

Supplement to my complaint already submitted. I could not submit this comment over there. Hence submit below:

The technician has bought, got and showed us only a compressor used for replacement and repair, and submitted its bill for Rs 2616/- only. The Urban Company has submitted a list of replacements and extracted Rs 8129/- from us. This is for information with evidence....

On 28th may first service was done and we paid rs. 444/- by cash. Machine was completely rectified and service engineer mr. Md. Moin uddin has mentioned that there is some problem in pc board and charged rs. 3, 000/-. The machine has hardly worked for 3 days and the same problem was repeated. Your service engineer mr. Moin uddin has visited another 2 times and made some futile attempts and could not repair the machine. Now the machine is...

Hi

I have submitted a request for packers and movers to shift from chandanagar hyderabad to malkajgiri, hyderabad. I have received a message from transmove relocation.
"hi chandrakala, i believe you placed a request for packers and movers on urban company. My name is uc trained - trans move relocation and i would be happy to take up this project.

You can check my profile at: https://www.transmoverelocation.inbr...

I got my ac repaired and gas refilling on 12 june2020. Within 90 days, i had to relocate. For uninstallation at old address and installation at new address, i booked urban company. Now during installation, ac mechanic said this there is no gas in the ac. I called customer care for repair under warranty, but they are saying i have changed address. If both the locations (Old and new) are serviceable by urban company, why they are not coming....

Road side salon experience at home, some unprofessional and untrained beauticians hired from yellow pages. She was branding herself and abusing the company.

Wanted to be called as per her availability and convenience rather than customer. Pressed eyes so hard while working on face that it started paining. Also, spoiled my sheets with hair color.

Not ready to give service saying the info mention in the service...

My refrigerator stopped functioning. The UC technician replaced the compressor. UC informed me to collect the bill for the new compressor from the technician. But the technician refused to give the bill but asked us wait for the bill from the UC. The UC charged me Rs 8129/-. I raised a complaint (since the bill appeared exaggerated based on myGoogle search). The technician finally submitted the bill whcih was for Rs 2616 only. I brought this...

I got ac serviced on 26-07-20 and gas was refilled... But the problem continued and cooling was not good... I raised a complaint but i was told that ac technician was on leave... Then he was assigned for 13-08-20 but he didnot turn up and told me on phone that he will come after 22nd... I again raised a complaint on 13-08-20 but nothing was done...
The company should provide a replacement technician... If the same technician is on...

I have selected deep cleaning chimney service for 7th Aug 2020. https://www.urbancompany.com/vadodara - Deep cleaning (Chimney will be dismantled and every part will be cleaned by cleaning solutions and will be installed back by the professional) Chimney cleaning done without dismantling. And I sent images of it to a company and they scheduled another booking for the next day after I complain for incomplete service. On the next day, service...