Urban Company Complaints & Reviews

We hired Urban Company house cleaning services on 14th Nov'20. 3 workers came for the job. Their job was to deep clean the house, dust, sweeping, mopping, clean the mirrors, clean the glass, vacuum everything. As per the site, they were suppose to come by 9.30 am on 14th Nov '20 and finish in 5 hours(maximum time).
The workers came at 9.30 am and finished at 5pm. 8 hours they occupied the house!
When they left, we noticed -...

I had my washing machine repaired by one o[censored]C operatives. Instead he damaged the machine and charged us heavily. Once I complained about it UC returned money in wallet. I asked them to update in my paytm ac but they refused. Now they have taken back that money saying credits expired. I need immediate refund.

I had booked your service for mirror installation. The person who had been sent for the installation was extremely unprofessional, and shattered the mirror he was meant to hang. Kindly replace the mirror. It’s dimensions are 4 feet by 3 feet

I have cancelled two of my booking of rupees 848 and 748 respectively which I have paid online.It's been more than 7days they haven't initiated any refund on my account....

I have booked hair cut from urban company. I have paid 298 using google pay. Money was deducted but booking was not done. Still now I didn't get my refund. My upi transaction id is[protected].

Please do the needful as early as possible.

I had backlight issue with my Onida 43' smart TV and had raised a service request via Urban Company. The professional (Udhayan) came home and took our tv and said will return it the next day morning. But we did not get our TV back as promised and were not able to contact him for 2 days. He came with the TV on the 3rd day and gave a bill of 5900 Rs with a 6 month Warranty for the backlight and the issue seemed to be fixed. But within a week...

This is to bring to u r kind notice that mr. Abdul Kareem m urban clap did service of chimney on 30th October 2020 . he brought back the unit on 31st night and placed it back, on 1st of November there was a sound coming from the unit, i again registered a complaint on 1st and they took back the unit on 2nd and came back on 4th, again the sound started coming on 5th, so again i raised the complaint on 5th. the person came on 6th and toke the unit and came back on 10th. 11th again the sound started coming again i raised the complaint. till date no one from urdan clap has responded nor they have assigned a technician. kindly register my complaint and do the needful thanking u urs faithfully

On registering a repair for my Bosch washing machine(washing cycle not working) on 4 August 2020, a service repair person called Ajay Garg came to check on the complaint. But instead of repairing, he said that if I waited for Urban Company to replace the drum, it will take more than a week. So he asked me to close the complaint and said that I must report to Urban Company that I have got it repaired from outside and so he downloaded the app and even closed the complaint with the OTP sent saying let the the complaint get resolved.
I feel I was fooled into believing the two executives( Ajay Garg and Amit) and above all I was fooled into giving 6500 for the drum when the issue was never with the drum. Not only that, in the matter of these 2 months, I would have called atleast 50 times and as they are incompetent workers and till now have not resolved the issue saying it is now heater fault and even removed it saying, they will bring the rod and fit it back. Now despite three months, they are postponing the visit citing various reasons and have not able to clear the issue. On top of it, the water now leaks from the front door. I know I have no right even to complaint against Urban Company as I was fooled by these executives and did not realize the mistake until now when they are unable to clear it. My only request is to set these executives right so that nobody should be fooled into getting the work done outside the company. But more than that, what kind of repair service people are hired by urban company? Under their very nose, they go about fooling and cheating people. Just to save a week's time, now I have lost 3 months in agony. I would also appreciate if I could get my refund of 6500(drum cost) from them.
I would be grateful if my complaint is resolved properly and the heater rod replaced along with the washing cycle and water leaking repaired.
Thank youOn registering a repair for my Bosch washing machine(washing cycle not working) on 4 August 2020, a service repair person called Ajay Garg came to check on the complaint. But instead of repairing, he said that if I waited for Urban Company to replace the drum, it will take more than a week. So he asked me to close the complaint and said that I must report to Urban Company that I have got it repaired from outside and so he downloaded the app and even closed the complaint with the OTP sent saying let the complaint get resolved.
I feel I was fooled into believing the two executives( Ajay Garg and Amit) and above all I was fooled into giving 6500 for the drum when the issue was never with the drum. Not only that, in the matter of these 2 months, I would have called atleast 50 times and as they are incompetent workers and till now have not resolved the issue saying it is now heater fault and even removed it saying, they will bring the rod and fit it back. Now despite three months, they are postponing the visit citing various reasons and have not able to clear the issue. On top of it, the water now leaks from the front door. I know I have no right even to complaint against Urban Company as I was fooled by these executives and did not realize the mistake until now when they are unable to clear it. My only request is to set these executives right so that nobody should be fooled into getting the work done outside the company. But more than that, what kind of repair service people are hired by urban company? Under their very nose, they go about fooling and cheating people. Just to save a week's time, now I have lost 3 months in agony. I would also appreciate if I could get my refund of 6500(drum cost) from them.
I would be grateful if my complaint is resolved properly and the heater rod replaced along with the washing cycle and water leaking repaired.
Thank you

This is to bring to ur kind notice that mr.Prabhakar (mobile - [protected]) from urbanclap was approached by us who in turn did partial service of faber chimney and told u remaining service will be done within 2 days and this person when contacted uses abusive language which is unacceptable since he has already taken the full charges kindly register my complaint and do the needful thanking u urs faithfully

I made a booking with Urban Company App yesterday for 3:30 pm IST today. My professional has not been assigned yet and I am not being able to connect with Urban Company on any of the given customer care numbers. My money has already been deducted and this is extremely unprofessional and disappointing.

Dilip the painting consultant - I'm awaiting for my painting refund amount since Nov 6th... The painting job was cancelled by urban company people, I will not label them Professionals because there's not an inch of professionalism that they carry... My painting job was majorly dis- coordinated, where I interacted with diff sets of people and they were not known to each other...from wrong quotation in terms of amount, to no. Of days of job to wrong promises till my painting job got cancelled from urban and leaving me stranded with my diwali plans... All I expected from them after this blunder was to hurry up on my refund, the way they made me hurried for advance booking... Its been 7 days and no clue, calls or email from urban about my refund... Sad that I don't even have anyone's number except the request that I keep sending for call center to revert... They have standard reply, we feel. Sorry, we know your case. We will try to resolve, we are there to help you and next thing, nothing moves frwd and u end up again asking for help and explaining your case to every random call center executives... I know most of their names by now...all of them just symphathising with me but failed to make me speak to someone from urban office... AM I DUPED? WILL THE MONEY BE REFUNDED OR I WILL JUST PLAY THIS GAME EVERYDAY OF CALLING EXECUTIVES... PLZ HELP... The consultant Mr Dilip whose mobile number I had, refuses to answer my calls...

My Mobile [protected] was supposed to be refund amount but urban company didn't refunded yet after several telephone conversation towards water proofing treatment estimation was cancelled due to the consultant didnt..

their customer service are not professional to solve issue

Sofa cleaning was initially scheduled for 10th November 2020, which was delayed and postponed to 11th November 2020.
The representative who walked in for sofa cleaning, was sent forcibly to complete the call at my home, he was in fact not scheduled for the same, and it is not his mistake as well.
The representative claimed that the sofas would be dry and ready to use after 4 hours.
However, when any one sits on the sofa, the water squeeze's out and spoils the clothes, which is very embarrassing and annoying.
I personally found Urban Company unprofessional, and even after raising the complain, someone has yet to revert.

Regards,
Nishesh Palan.
Cell: +[protected] / +[protected]
Email: [protected]@gmail.com

I am customer o[censored]rban clap. I have booked tv repair service on June month. Technician came on June 5 th 2020 and resolved issue. I have paid 12500/- for that service. Now after that again same issue. I raised complaint and he took back my tv and as of now, no response from them . Its around 2 months. Not getting any response. After 2 months, again demanding money even it is in warranty period. Urban ompany customer care is not responding for our queries. Very irresponsible. Please do not trust urbancompany. They all are cheating customers.

Thanks
Praveen Jada
[protected]

I had booked a hair cut and trimming service on 8th November around 8 pm but the professional came around 7pm, after my hair cut was done i saw blood in my cheeks then I asked him how it happened he told he had by mistakenly cut the pimple but I told its a straight cut and its around 2 cm and another cut below the lips, i have a marriage to attend, this is highly unacceptable

Very bad first experience with urban company i book a service for chimney installation around 11-12 o’clock in morning they book my appointment and give a schedule time of 6:30 pm, till 7:30pm I haven’t receive any information, no call, no message from these people meanwhile I send them a message about my appointment then around 7:30 pm I got a phone from there person he was saying sir we booked your appointment but our guy didn’t...

Refund didn't process towards Painter Estimation...

With reference to my booking Hair cut a pack of 2 with registered mobile [protected], & paid the required amount. However, the assigned person not turned in as per the time slot of 7.30 AM on 7th Nov, when checked at 7.50 AM it was communicated the person yet to start to reach my address in this situation I canceled the appointment due to not meeting the appointment by Urban, However, noticed the refund is only for Rs398 with deductions, which is not correct and acceptable as the cancellation is due to error from Urban. do needful and refund full amount to my.

I have apparently paid twice for the same booking.
I got a message from urban company saying that the first payment was unsuccessful.
So I paid again.
But both times my mony got debited from my account.
For the SAME booking.
Please see if I can get a refund on one of them.

I was being cheated by urban company. My concern was microwave Repair due to lockdown i opted for urban company they charged me 2400 approx amout and guess what my problem still remains same instead they damaged my microwave. I am chasing them from past 3 months. They do sent new technician who says there is no issues in microwave it is perfectly fine and on day of my free warranty completion he called me and explain the issue of my microwave and said to pay another 5000. I raised complaint to the app but no response or action from their side. I literally wasted my time and money. I earn 16k a month in this crisis time urban company looted my money for nothing. A man will come and sanitize your device nothing else will be done by urban company.