Urban Company Complaints & Reviews

This is to bring to ur kind notice that mr.Prabhakar (mobile - [protected]) from urbanclap was approached by us who in turn did partial service of faber chimney and told u remaining service will be done within 2 days and this person when contacted uses abusive language which is unacceptable since he has already taken the full charges kindly register my complaint and do the needful thanking u urs faithfully

I made a booking with Urban Company App yesterday for 3:30 pm IST today. My professional has not been assigned yet and I am not being able to connect with Urban Company on any of the given customer care numbers. My money has already been deducted and this is extremely unprofessional and disappointing.

Dilip the painting consultant - I'm awaiting for my painting refund amount since Nov 6th... The painting job was cancelled by urban company people, I will not label them Professionals because there's not an inch of professionalism that they carry... My painting job was majorly dis- coordinated, where I interacted with diff sets of people and they were not known to each other...from wrong quotation in terms of amount, to no. Of days of job to wrong promises till my painting job got cancelled from urban and leaving me stranded with my diwali plans... All I expected from them after this blunder was to hurry up on my refund, the way they made me hurried for advance booking... Its been 7 days and no clue, calls or email from urban about my refund... Sad that I don't even have anyone's number except the request that I keep sending for call center to revert... They have standard reply, we feel. Sorry, we know your case. We will try to resolve, we are there to help you and next thing, nothing moves frwd and u end up again asking for help and explaining your case to every random call center executives... I know most of their names by now...all of them just symphathising with me but failed to make me speak to someone from urban office... AM I DUPED? WILL THE MONEY BE REFUNDED OR I WILL JUST PLAY THIS GAME EVERYDAY OF CALLING EXECUTIVES... PLZ HELP... The consultant Mr Dilip whose mobile number I had, refuses to answer my calls...

My Mobile [protected] was supposed to be refund amount but urban company didn't refunded yet after several telephone conversation towards water proofing treatment estimation was cancelled due to the consultant didnt..

their customer service are not professional to solve issue

Sofa cleaning was initially scheduled for 10th November 2020, which was delayed and postponed to 11th November 2020.
The representative who walked in for sofa cleaning, was sent forcibly to complete the call at my home, he was in fact not scheduled for the same, and it is not his mistake as well.
The representative claimed that the sofas would be dry and ready to use after 4 hours.
However, when any one sits on the sofa, the water squeeze's out and spoils the clothes, which is very embarrassing and annoying.
I personally found Urban Company unprofessional, and even after raising the complain, someone has yet to revert.

Regards,
Nishesh Palan.
Cell: +[protected] / +[protected]
Email: [protected]@gmail.com

I am customer o[censored]rban clap. I have booked tv repair service on June month. Technician came on June 5 th 2020 and resolved issue. I have paid 12500/- for that service. Now after that again same issue. I raised complaint and he took back my tv and as of now, no response from them . Its around 2 months. Not getting any response. After 2 months, again demanding money even it is in warranty period. Urban ompany customer care is not responding for our queries. Very irresponsible. Please do not trust urbancompany. They all are cheating customers.

Thanks
Praveen Jada
[protected]

I had booked a hair cut and trimming service on 8th November around 8 pm but the professional came around 7pm, after my hair cut was done i saw blood in my cheeks then I asked him how it happened he told he had by mistakenly cut the pimple but I told its a straight cut and its around 2 cm and another cut below the lips, i have a marriage to attend, this is highly unacceptable

Very bad first experience with urban company i book a service for chimney installation around 11-12 o’clock in morning they book my appointment and give a schedule time of 6:30 pm, till 7:30pm I haven’t receive any information, no call, no message from these people meanwhile I send them a message about my appointment then around 7:30 pm I got a phone from there person he was saying sir we booked your appointment but our guy didn’t...

Refund didn't process towards Painter Estimation...

With reference to my booking Hair cut a pack of 2 with registered mobile [protected], & paid the required amount. However, the assigned person not turned in as per the time slot of 7.30 AM on 7th Nov, when checked at 7.50 AM it was communicated the person yet to start to reach my address in this situation I canceled the appointment due to not meeting the appointment by Urban, However, noticed the refund is only for Rs398 with deductions, which is not correct and acceptable as the cancellation is due to error from Urban. do needful and refund full amount to my.

I have apparently paid twice for the same booking.
I got a message from urban company saying that the first payment was unsuccessful.
So I paid again.
But both times my mony got debited from my account.
For the SAME booking.
Please see if I can get a refund on one of them.

I was being cheated by urban company. My concern was microwave Repair due to lockdown i opted for urban company they charged me 2400 approx amout and guess what my problem still remains same instead they damaged my microwave. I am chasing them from past 3 months. They do sent new technician who says there is no issues in microwave it is perfectly fine and on day of my free warranty completion he called me and explain the issue of my microwave and said to pay another 5000. I raised complaint to the app but no response or action from their side. I literally wasted my time and money. I earn 16k a month in this crisis time urban company looted my money for nothing. A man will come and sanitize your device nothing else will be done by urban company.

Hi
on 28th July when i have Booked UC professional for my RO repair. Mr. Amar Sigh ( professional name) .He visited and done the service. he changed my both filter.
I have also taken warranty for 3 month provide by UC. My machine got shut down again on 2nd oct . i lodged complaint to UC team and they assigned a professional (Not the older one). the next guys refused to come as he told it is a warranty case so he will not do. I raised this issue with UC team and they have assigned a new professional Mr. Abhijit Thakur.
since 7th Oct my RO has not been repaired and i am calling everyday UC team everyday i get assurance to rectify in 24/48 hr. but not done yet.
Everyday they are giving new excuses and alibies. I am taking to Neha Aggarwal case manager from UC team.

I am foretasted and disappointed totally I don't no How to reach the Company Owner or senior management to address the my issue.

Please help

Availed Geyser service in UC and Technician took the geyser with him - was charged 2500 for replacement of heating element & thermostat. But, after 20 days, again it stopped working - When i called the customer care - i was told that, if previous placed parts are repaired - they would take care of replacing the new parts as this service comes under warranty. New technician came & identified that Heating element was repaired. On careful examination,...

I raised a request with Urban Company for a technician visit for refridgerator repair along with cover that covers me with a revisit of technician should the same issue recur within next 90 days. Technician visited on 20th September, 2020 and replaced few parts on additional cost.

The same issue started reoccurring since 22nd of October and I was assigned with a technician for a revisit. However, technician declined to offer service stating that since it is a revisit he won't provide any service for free. Someone by the name of Nikhil from customer service team assured that he will assign a senior technician and there should be no charges if the issue with refrigerator is same. Unfortunately, this time too your 'senior technician' declined on giving any service since it is a revisit.

After futile attempts to have a technician visit to my place I requested your customer service team several times on the app to give a callback as the issue remains unresolved due to no show of your technician. I have not received any calls from your team.

This is a commitment that you make to attend any issue should they reoccur within 90 days of first visit and I am just asking for what I am entitled to. Request someone from your team to look into this unresolved issue since it has been more than a week now that I am chasing the customer care and technicians for a revisit.

Regards,
Anirban
[protected]

Head Massage was really bad paid for 10 mins but got only 5 mins moreover person rating himself on my behalf Leaving the timing aside head massage was not good nit satisfied

Urban company is a gang of cheaters. I used their chimney repair service. The technician took the motor for rewinding, billed for shaft and bearing replacement but actually did nothing except cleaning. Charged Rs 2500/-
Problem repeated within one month. When Called for within warranty repair, he told me that now this is a new problem and blower is broken.
I was not convinced with his arguments and called the other local technician. He dismantled everything in front of me and I was shocked to see that the blower was perfectly alright and only cleaning work was done where as billing was done for shaft and bearing replacement. I sent all the images to urban company but till today no response.
I want my money back.

Good afternoon my wife joined in urban clap last year she did one day job unfortunately she left company next day returned product also, my mother was expired she went native village this happens 18 months back. I contact ritika and other people regarding this issue for getting NOC letter, after 18 months now bankers calling to for payment of loan.my wife Lavanya ID-UC0834494
my humble request pls solve the problem and help me.thank you

I was been charged 3000 for pcb replacement for lg washing machine in last order on Dec 2020 and been told that the new board is been replaced and 2 years guarantee told by Saddam Hussein but we had got same issue and today booked new service and guy told it is not new instead of old machine board.kindy do the needful get repaired without extra charge or the refund of amount charged for pcb board which is not new

I have booked a massage service from urban company around 1.5 months back. The therapist was Husna Bano.

Now after 1.5 months I receive call from her. I initially ignored her calls but later when I took the call she asks me 'who are you?', 'i have been calling multiple times but I get busy line, why?' I did ask her why did she call but she keeps repeating.
I cut the call after stupid questions from the other side when she is the one who called me. I blocked two numbers from which she tried to contact me and I recieved over 30 missed calls continuosly from this woman.

I try to check how I can register a complaint on urban company. But there is no space for help from the company unless I have a booking. Nor there is any customer helpline number.

This is not the first time I am facing this issue.

A service company like urban company should maintain a helpline number irrespective of bookings.