[Resolved]  Vodafone — Deduction of amount from main balance

An amount of Rs 22/- has been deducted from the main balance of my account. When I checked my Message Inbox, I noticed that I have received an SMS from VZ-ViCMS regarding the download of FUN PORTAL from CARBUN8. PLease note that I have not downloaded any application from the said page or website.
I spoke to the Customer Care executive, but they were telling that this was a third party application and not the problem of Idea. In spite of informing them that such a complaint was raised by many Vodafone Idea customers they were adamant saying that it is the mistake of the customers and not the company. The executive mentioned that all those customers whose money was debited might have downloaded some application and also to contact the handset customer care number.
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Aug 9, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Sep 10, 2020
Updated by nambiar86
Vodafone Idea
Verified Support
Oct 04, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected] for further assistance.

Complaint comments 


An amount of Rs 20 was deducted from my main balance informing me through a fraud sms stating i have downloaded startalk from one97...which i never did.The company is VODAFONE and sms was sent to me by VZ-ViCMS..

sms was sent by VZ ViCMS...20 rupees was deducted from main balance...stating i have downloaded startalk from one97...which is false
Amit Dey Biswas's reply, Nov 19, 2020
Vodafone customer care, as a customer what to do? Cause the same is happening for many customer. I am also a victim of this. As per your request, I went to Vodafone store. They did something to my mobile, but still money is deducing via this sms. Kindly provide a solution
Deducted Rs.35/ I have not download any one please recredit the amount to my main balance I may go to consumer court
I have not download any one, you have deducted from my main balance Rs.35 please recredit the amount to my main balance
Bcnagaraj's reply, Nov 29, 2020
Please reply to the above complaint

Your reliability is coming DOWN day-by-day.

I had already complained previously of amount getting deducted, without any transaction / sms / app download.

Now, VZ-Vicms have deducted amount from my main balance.
What's happening Vodafone team?

I also have faced the same issue. Did a recharge of 50 rupees for straight balance and got this msg within hours of recharging. At this point I think there is no point in fighting for the refund and just avoid using Vodafone for outgoing services. The repo that vodafone had 3 years ago has turned on itself and become a stealer from a begger. That's what JIO has made Vodafone. I don't care much about the money but watching the industry leaders of one era stealing money from customers for survival just cracks me up. Kudos to JIO and keep demolishing theif like vodafone.

I use nokia small set and not use internet or any it i used it for ony calling ...when i used this vodafone number in my android its not deduct any kind of nonsense and unnessory charge sudden its start when voda and idea became vi...its ###...and when we call custmor care they said its third any third party stole your custmor number and without permission of provider and custmor ...they activate ...this kind of is voda and idea's compony which stole our data and money ...
Tushar06's reply, Feb 5, 2021
Sorry...last line is my personal thought...
Yes. It's true yesterday my balance 20cut in my main account. Because I didn't activate funportal. Pls refund my money. This is nt right to the company also

I have same kind of experience. Just matter of setting volume they charge me around 49 rupee same message as below.

Thank you for choosing to access startalk, you have been charged Rs. 49

This is really a stupid ...
Aah! Same for me today. Got message from VICMS "Thank you for choosing to access Tambola, you have been charged Rs. 49". What the hell is this, can any one help here?
They took Rs.99 from main balance for 3rd time. It is irritating.

VZ-ViCMS deducting money out of my vodafone sim for some service . i didn't ask for. This is fraud.. and theft ...

I am facing the similar issue. Balance deductions without subscribing to any or all of the services in these texts. What’s going on Vodafone? Too many people now; this cannot be a coincidence. Please do something about this or I will have to move to another mobile service provider

Money is deducted from a missed call
Poor problem solving
Reported a complaint but not solvef since 2cweeks

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