Vodafone India Complaints & Reviews

I have mobile number [protected] with Vodafone Mumbai with a credit limit of Rs.1800 decided by Vodafone this month. 1. I have a Data Plan of Rs.99 per month for unlimited data usage (subject to fair usage policy). However, I have been billed Rs.21,500/- for the same. 2. Although my credit limit is Rs.1800, I received an alert only after the unbilled usage went up to Rs.21,500/- and my services were barred within an hour. I am a man with limited means and support my spouse and a newborn child on the meager salary that I get. Please help me resolve this as soon as possible.
"The company told that i was an incorrect APN towards data usage and hence overcharged".
I was never informed about changing the apn.
I feel cheated. Also the Nodal officer who called on my complain to Vodafone was rude and unwilling to help me whatsoever.
He said you can take it further, we will do anything.
Look like Vodafone does not care for it's customers anymore and loyalty is not recognize.

hi this is sri kanth and i want to know the sms plans in the CUG199 plan so please can u give reply to this mail.so please can u send reply to [protected]@gmail.com

Sir,
I am a Vodafone Prepaid user ( phone; [protected]) , as I felt comfortable to become the user of postpaid I decided to change my Pre: number to Post: I am working as a Development Manager in ICICI Prudential Life Insurance company Ltd.. in Mancheri Branch, malapuram dist.. Kerala. As one of your executive approached me with a suitable plan I gave all sufficient documents on 29 June 2012. He gave me a SIM card and told that it will take 5 working days to port the Pre number to Post and to active the service. But till the day the service is not active.
As I enquired to the executive he gave me the information that while the enquiry I was not at the home that is why the proposal was not considered but the joke is that no any person approached to my home for enquiry till the date regards with the stated proposal.I would like to remind you humbly that During the office time I cant be at the home by waiting you, So inform me the very next working day with the suitable answer for the question " why you have delayed the service for me ?".
If you are feeling that I am not meeting the criteria to become the user of a Postpaid number then return me back the documents I have submitted. I request you to inform me it the very next working day because I have to approach other service provider to make the number postpaid by porting to other network provider.EITHER activate the service OR drop it and inform me the very next day
I can't wait more days by listening your fake promises, because of this reason I am unable to keep in touch with my customer and my team.
Looking forth a positive response soon.

Regards,

MUHAMMED JAISAL AK
Mobile: [protected]
AYYAN KUYYAN (HOUSE)
CHALAKANDIYIL
CHATHALOOR WEST (PO)
EDAVANNA (VIA)
MALAPURAM DIST
KERALA- 676541

LAND MARK: Near SHRI VETTEKARAN KSHETHRAM

This is Shifa, i again have a complaint for vodafone. I activated a hello tune on my no [protected] on dated 8july2012, and selected a Christian gospel song, but vodafone put a punjabi hello tune..and cce said tht it wll be changed in 4 hrs.bt now thy changed their statement and saying tht nw i again have to select tht song for rs 15/-
its their own fault and thy r blaming me instead. Wow! I need to port out i think. Cheater

i need call list and sms list of vodofone number [protected] plz mail to [protected]@gmail.com

dear sir before two days i m fasching my mobail connection this mobail connection not activate vodafone services provider , i m already vodafone store visit but not properly answer, I'm very fasted.please so help me, this my number [protected]

I have lost my Sim card of vodafone company & I have lost my all the contact. PLZ search and tell me where it is . The number is [protected].

Hi...

My mobile number is [protected]. I want to change the address to the below:

I've already submitted the request but no action has been taken. Please resolve this as soon as possible.

Address is:

368/11 Jacob Pura Gurgaon 122001

Please change the address and deliver the bill to the same address.

Looking forward for the positive response.

Thanks

sir actually i want my BILL SUMMARY OF MY CONNECTION:
[protected] on my E-mail ID :- [protected]@gmail.com

Hi,
i am Jintu george . I am using vodafone prepaid conection since 2004 and on the month of jan ,I had taken a new connection ([protected]) with call charges 1 ps to all networks .Hence my majority of the calls are std I usualy do Rs 27 to get half paisa std scheme.Unfortunately this month I had reccharged for Rs 29 (shopkeeper mistake) instead of Rs 27. immediately I called customer care explained the cenario but they said once the new scheme is activated they can't do anything and my call charegs became 50 ps to all networks (both std and local) . Thereafter i requested three times ,customer care executives washed their hands very nicely and some of them put the IVR and went off . .And i really became angry and asked for the portabilty and I sent an sms for portability . I was shocked........ ,suddently my scheme has changed . My std calls has become Rs 1.20 ..Again i called the customer and logged a complaint and the respond code[protected] and the next day i recieved a call from the customer care and I explained . She said regarding this she needs to speak with her manager and call me back within 5 mins but 5 days over she never turn over
I really don't want to stay with vodafone but i expect this should not happen to anybody else..........

Threatening call from Omprakash (Claiming himself to be Police Officer from Mumbai, Ghadkopar), vodafone legal department.

Well I have already registered a case with Mumbai police about the Fraud calls and misuse of Identity claiming to be Police Officer.


However, issue was with my vodafone number : [protected].
Inspite of numerous requests to VOdafone customer care and visitng Vodafone office in person to change the plan to Advance Rental plan it was never done. And finally it was diconnected with dispute in bill.

I lost my number which i have been using for almost 4year, which is a very big pain as it was registerd at banks/offices and other iimportant portals.

Now , i never received any legal notice or any further call from Vodafone. But suddenly i get a call from this guy :
Name : Omprakash ( so called Police Officer)
Email : nikunj.[protected]@gmail.com
phone [protected].

Now that i have made the payment , i would expect the compensation for disconnecting my number for about 2months and also active both my numbers.

Worst experience with vodafone services in chennai.
If you are using any data plan they will charge the bill for the data usage first and will be discounted at the time of billing. For example, you are in 2g data plan 98 - 1gb free and you have used 500mb of data (By before bill generation date). As per normal data charges 500mb = rs. 5000 but the data usage has not crossed the free limit. So is should not be considered even in unbilled amount. But in chennai, they will include these charges (Rs5000 + calls, messages, etc.) and the number will be barred if credit limit is less. Let’s say you have in some 5gb data plan and used 5gb, they will charge rs50000 and your number will be barred. If you call to customer care service, you will be asked to pay some of the amount so that you can make the calls or else wait till your bill generation. Even if you are in emergency and you contacted them they will not respond and their systems will not work at that time, only for you.

They are the money suckers. They dont have ethics.

About me: i recently migrated to chennai from andhra pradesh and took a vodafone postpaid connection as i am using their services in andhra pradesh for more than 5years and satisfied. I have experienced the above said situation. My credit limit is rs.1100. Rs.197 monthly plan with rs.98 2g data plan (Activated in june’12). On 29th june’12 my number was barred saying “your service would be barred as usage of rs.4233/- (Approx) has crossed cr. Limit”. I know about my usage and i am sure it will not cross rs.1000 including call, messages and everything. I was in travelling on that day and called to the customer care and explained the situation. As they don’t have any solution, they said the systems are not working and call after 3hrs. And i was asked to pay some rs.2500. I called they for 5 times but they did not responded.

Who will say it is a fair practice. They are providing the services not for free of cost. They are charging for everything but not providing a quality service. Call centres with worthless people. Money sucking strategies

I lodge a complaint against vodafone on 29th june and still no response and no resolution..
Why???
Vodafone didn't port ma number back into vodafone , why?

hello...
I bought a rs.30 recharge coupon
while scratching i erased 2 digits from the secret code...
plzz mail me the secret recharge code
sorry for bad english


Serial no. :[protected]

E mail : sagarbhardwaj.[protected]@gmail.com

My prepaid services as well as 3G broadband services were disconnected and reason said was the ID and address proof documents were not "clear" enough. The Store folks says this is done by head office. If only the Vodafone store ppl checked and said this while my visit, I could saved at least Rs. 2500/- and time. I am feeling like being taken for royal ride as the Store only needs numbers and not bothered if the documents are good enough or not.
I would never recommend Vodafone services to anyone.

I have recharged my mobile with Rs.98 denomination for GPRS Bonus Cards, when i checked in the online portal(website)of vodafone the benefits for this denomination is displayed as 2GB GPRS Browsing valid for 4 weeks, but on recharging i m credited with 1.5 GB of GPRS Browsing. On calling the customer service center the feedback provided is the plan has been changed recklessly. Customer service person said that the plan has been 22 days back.I have recharged on[protected] and the plan was changed on[protected] but the changes were not updated in their website.

Vodafone has enabled zero rental Internet Services [Edge / GPRS] on my phone without my request for the third time. On the past two occasions, when I logged a complaint, they reversed charges & disabled the service. However, on this third instance [Complaint#[protected]], their corporate assist team [Akil Shaikh / Akbar Sayyed / Sumit Patel] refuses to disable this.

As I use a smartphone, there are applications on the phone which access the Internet whenever available. Initially, I had no concern because this zero rental service was not available hence my phone used the Internet only when Wifi was available. But now, I am getting a bill with extra charges for Internet usage as my handset does not have a feature / setting to disable the cellular data services.

I am confident post my complaint to their corporate assist team that, Vodafone is doing this intentionally to all its consumers having smart phones & not subscribed to a cellular data plan so as to increase its revenue.I am using this forum to spread awareness & also seek assistance from anyone who can direct me to procedure to file online complaint with DOT. The usage charges are insignificantly low but the method is morally incorrect.

Dear sir,

My name Vamshi Krishna. P and my mobile no is [protected] it is with DOCOMO network.
One day I thought of converting into Vodafone connection.


18June2012:
Applied for porting into Vodafone with the help of executive Dilip(PH No[protected])
and he has taken my documents Photo, Xerox of Employee ID,PAN. He has given new Vodafone SIM card(H[protected])
told me It will take one week to complete processing. Opted for CUG 199 plan.

23June2012:
An executive came to my home for verification and have given personal information and signed on the forms. He has told verification completed and SIM will be activated in few days.

26June2012:
My DOCOMO network disconnected in early morning around 12:05AM,But Vodafone SIM card(H[protected]) is not activated.
I approached the Vodafone store(01:00 PM) at Image hospital, madhapur and they told me the executive who approached me has given wrong SIM card and they took my photo, PAN card and filled the form and give new SIM card (H[protected]).It is activated around 2:30PM.

28June2012:
Around 10:00AM the SIM disconnected, again I approached the Vodafone store(12:15 PM) at madhapur, After enquiring with the Head office ,address is mismatching and told me to contact the executive who has taken the application(Dilip)

29June2012:
I have approached executive Dilip and his manager Swarnaraj they sent a person to me and I have once again given photo, PAN Xerox and filled the address change form
and Swarnaraj told by evening my SIM will be activated.

30June2012:
When I called Dilip he told me to call Swarnaraj, when I called Swarnaraj he given SMS to approach Das and switched off his mobile.
when I called das he told me it will be activated by 2:00PM,When I called him at 2:30 he told it is by 8:00PM when I called him 8:30PM he told me it will be activated by mid night

01July2012:
I called Das and he told me that my SIM card registration failed and it is more than 7 days I have to submit the fresh application form and all the documents again.
Daily I am calling Das, Swaranraj every time when I call them, they will tell me new story and ask me to give documents.


Conclusion:
1.I have given the documents 3 time by now, and again I have to give it today.
2.When your verification not succeeded why you have processed my application into Vodafone from DOCOMO
first do verification, if it success do further processing
3.From 26th June(when docomo registration failed) to 30th June how you people have calculated as one week.
4.No one is approached me on my office address or even on phone for office address verification
5.If your are not able to give connection give me in other plan,if it also not possible give normal post paid connection ,if you can’t do that also give me prepaid connection,
If that also not possible give me prepaid connection, if that is also not in your hand give me my Docomo connection back.

Phone Numbers of Vodafone Executives whom I approached through phone:
Swarnaraj :[protected]
Das :[protected]
Dilip :[protected]
Sydulu :[protected]





Questions I want to ask Vodafone officials :
1.Whether you people are willing to give me the connection
2.when your going to give it to me.
3.Shall I have to submit any more documents
4.when you haven’t come to my office address, how you decided verification failed at office



Regards,
Vamshi Krishna P
Mobile No:[protected](Suspended)
Temparary No:[protected]

Im Hari Ram from chennai. Im using vodafone postpaid for past 2 years. I've contacted vodafone customer care for more than 20 times and vodafone stores too many times. But never i got a answer for my question. The Question is "they have given 600 mins free for other mobiles in my tariff, but i cant know how much i have used and how much mins left without use", Answer is got from vodafone is "THERE IS NO TOOL OR WAY TO FIND THAT"..

ITS VERY FUNNY..... a prepaid customer have a rights to ask these guys how his 10.rs is detected... but why cant i ask how my free mins used?.. if i exceed the limit i need to pay them... if i dont exceed??? will vodafone pay me???.

ANSWER FOR THIS IS NEVER KNOWN... pls any one help me... i want to sue vodafone india for sure... CUSTOMER CARE AGENTS OF VODFONE FROM CHENNAI ARE REALLY TOO HARSH AND NON-PROFESSIONAL!!!!

Dear Sir,
I converted my Vodafone number ( [protected] ) from prepaid to post-paid on dated 18.04.2012. When my first bill generated than charged Rs.36/- of hungama music download and this service was not activated by me & I called customer care about that matter they told you pay this bill and in future that type charge will not add in your bill & I also deactivate that type service.
My next bill again hungama music download charges added in bill. So I complained two times to Customer Care executive But problem are still. So I was not pay my bill on due date 19.06.2012.
1. Request No. [protected]
Date: 05.06.2012
Time: 8:47 PM
2. Request No. [protected]
Date: 14.06.2012
Time: 2:05 PM

On 28.06.2012 at 3:04 PM a call came from Vodafone customer care (phone number[protected] talk with Mr. Rohit & he said all download charges deduct from your bill & you pay Rs. 325/-only. After pay that amount your outgoing will start within four hours. So I pay that amount on 28.06.2012 at 8:00 PM. But now my incoming & outgoing both call blocked.
Kindly solve my problem start my incoming & outgoing.

Regard’s
Jeevan Srivastava
Srivastava.[protected]@gmail.com
[protected]
[protected]