Vodafone India — Fraud charging on international data roaming
Bangalore, Karnataka, India
I am interested to file fraud case against vodafone for cheating customers and billing by fraud means. i have also planned to file a case in the consumer forum. if any of you have experienced similar issue and taken some necessary steps to punish such service providers.
The mobile service provider has charged excessively very high on my international roaming data usage. there is no provision for requesting a international data roam separately when you request for activation for international roaming. along with the voice calling and sms.. data also gets activated.
Accidentally my mobile internet download was activated for less than 60 minutes and vodafone has charged approximately inr 26, 000/- only for data usage for 40 mb download. this is a data leakage by accident, the service for international data roam was not requested by me for activation. the total bill amount is rupees 22660.00 plus the applicable taxes which is much over and above my credit limit assigned to my mobile number.
I have requested vodafone to waive-off the charges incurred against international data usage. however vodafone is very adamant and they would like pass on any waiver. i would like to file a case against vodafone for this fraud tricks to charge the customers. kindly assist with necessary details and steps.
I am willing to share additional information if someone can provide some guide
[Jul 05, 2016] Vodafone India customer support has been notified about the posted complaint.
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