Vodafone India Complaints & Reviews

I am interested to file fraud case against vodafone for cheating customers and billing by fraud means. i have also planned to file a case in the consumer forum. if any of you have experienced similar issue and taken some necessary steps to punish such service providers.

The mobile service provider has charged excessively very high on my international roaming data usage. there is no provision for requesting a international data roam separately when you request for activation for international roaming. along with the voice calling and sms.. data also gets activated.

Accidentally my mobile internet download was activated for less than 60 minutes and vodafone has charged approximately inr 26, 000/- only for data usage for 40 mb download. this is a data leakage by accident, the service for international data roam was not requested by me for activation. the total bill amount is rupees 22660.00 plus the applicable taxes which is much over and above my credit limit assigned to my mobile number.

I have requested vodafone to waive-off the charges incurred against international data usage. however vodafone is very adamant and they would like pass on any waiver. i would like to file a case against vodafone for this fraud tricks to charge the customers. kindly assist with necessary details and steps.

I am willing to share additional information if someone can provide some guide

I have decided to move from vodafone postpaid to prepaid, went to vodafone store for payment, i have used data for 800 Rs and call for 200 Rs. it comes around 1000 Rs. I have data plan for 900 Rs. Vodafone stated me to pay 800 + 200 + 900 = 1900 as a bill. 800 is my usage + 900 for plan. This is real cheating. going to file a consumer case against vodafone.

Dear sir / madam,

My name is manasi dhar ghosh and my mobile no. is [protected]. i am using your prepaid connection since 1-2 years. my circle is kolkata. i had excellent & hassle free experience till 30th may 2016 but on that day some voda phone sales representative (mr. arun kr. das ph:[protected]) from you sealdah office came to me and proposed to convert the connection into postpaid. he was offered us e connect 3g_299 plan. there was a good plan committed from him but we are not getting the same.

Also, i take another connection for my cousin his voda phone no. is [protected] (raja ghosh). he also not get that plan.

Please see the bellow list comitment vs practical.
1000 mins free every month after that v2v.20p, v2o.30p, std.50p but now getting 500 + 200 mins free.
200 sms free in a month after that.50p in each sms but now getting 150l + 150n free
1.5 gb 3g/4g data free after that unlimited internet in 2g speed but now getting 750 mb only.
This absolutely not done with such an old customer like me & not only me we have got at least 100 connections in our locality. kindly take the needful steps on same.

Hello,
I have set up a credit limit of 2600 INR on my number [protected], I used vodafone's International roaming services and they generated a bill of more than 25000/- when I asked how can my bill be more than my credit limit they said on international roaming they automatically increase it, now nothing can be done about it and I will have to make the payment.

Obviously this is lot of money when I looked into this further I found out its only for 40 MB of data usage that has been charged this heavily. Also more details exposed that I had asked for international roaming activation only for 10 days but they kept it active even after that, I was under impression that I am getting data on Wi fi as its already crossed those 10 days of International romaing and kept using the services, while vodafone was scamming and keeping these international roaming services active on my number even after set date was passed. They have cheated in all the ways but not accepting it and have barred my services from past 45 days. I need help

I have a corporate post paid connection plan of Rs.110 from Vodafone ([protected]) and they have been automatically activating the add on plans without my consent and when I asked the customer care to waived off the charges they were not willing to help.
It all started in the month of May 16, when I activated the roaming pack of Rs.75, they have also automatically activated the packs of 35 and 105 but after talking to a customer care...

Customer care of Vodafone is the worst I have experienced so far. When I wanted to port my Airtel number to Vodafone in Oct 2015, I was told that if you will take Vodafone Red 666 plan, we will make your Maharashtra, Mumbai & Goa circle free (i.e. no roaming whenever I travel between these 3 regions). I kept following up with customer care & the relationship manager of the Vodafone Store for 5 months to activate the free roaming but all I would hear is "Yes Ma'am, I have raised the request. It will get activated very soon"; “Yes Ma’am, I can see that it is activated”. If it was activated why could I still see ‘R’ on my phone? I kept paying roaming charges for these 5 months, though they were waived off for 2 months by the RM. Finally one day I received a call from Mumbai customer care. As per them, I had to change my number from Pune to Mumbai for which they had to Port my number again. After my number got activated, I was told that my number is now part of M, M & G circle. But when I traveled to Pune this month, I could still see 'R' on my phone. I'm tired of following up with Vodafone people & unfortunately Vodafone is the only network which comes at my place in Pune, so I can't even Port to any other number.

Secondly, I kept receiving calls from customer care to pay April’s bill every day in the entire June month. I kept informing them every single day that I haven’t received April’s bill yet & I will not pay the bill unless I receive the bill. My monthly charges were Rs. 543 & I was charged Rs. 900+. After informing the lady that I have paid my May bill but I will only pay my April’s bill once I have received the invoice in my mailbox, she didn’t stop irritating me. I guess she had decided to irritate the hell out of me so that I will simply pay the bill without asking for the bill. Even while I was traveling in J&K (where only postpaid numbers from different states work), I kept receiving the calls. Then also I informed the customer care that please stop calling me. I am on roaming for which I will have to pay for every call that you make & once you send the bill to my ID, I will make the payment the very same day. But like I said Vodafone has the worst customer care, instead of sending me the bill, they disabled my connection. My husband & I were phoneless while we were traveling across Kashmir. Thanks to Vodafone! Eventually, I had to pay the phone bill so that we could inform our families in case of any emergencies, given the state of J&K.

Thirdly, when I receive my bill for June month, even after paying both April’s & May’s bill, I’m charged for April again. They have put some onetime charges & other credit charges which comes to a total of Rs. 380 plus tax on this amount. Instead of my amount being approx. Rs. 700, it is now Rs. 1100.
Vodafone, please let me know if you plan to irritate me the same way going forward as well. I would rather port my number to some other network than going through such mental harassment. My company doesn’t pay me salary so that I spend my entire time fighting with Vodafone customer care. Even if I call your CC & ask your people to transfer me to the Supervisor, they have a problem with that too. Your supervisor is busy somewhere but he doesn’t have time to take your customer’s call. I agree you are providing service to your customers but that doesn’t mean you forget the word ‘Humanity’. When people are traveling to critical areas such as J&K, instead of disabling their numbers, you can wait for another week for the money. Instead of troubling your customers, may be you need to look at your staff who connects with your customers & can’t understand their problems or needs. Till date I haven't received my April's bill.

If my following problems are not resolved in next few days, I would not hesitate going live on Social Media with my problems & my hate for your services.

I have not used my Vodafone Number [protected] since May 18, 2016. I was charged Rs. 468 for the month of May 2016. In June, the number was not used at all and I have call charges Rs. 32.23 which is unreasonable.
My basic rental plan is Rs 99 plus taxes, and it is absurd for a global telecom player to charge me like this. This is not the first time this has happened. Last year, I was charged about Rs. 5000 just for internet, when I didn't use it at all!!
In spite of requesting them twice to send a bill reversal, I haven't received any.

I have recently shifted to my new office at Ground Floor, Plot no. 34 Mussa Building, Walchand Hirachand Marg, Ballard Estate, Mumbai 38.
My mobile no. is [protected].
Reception is very poor at my office premises as signal is very weak.
Kindly send engineer to install booster or find solution.
An early solution to this issue can be resloved by sending an expert in the field of installing booster.

Please help me to convert my Delhi postpaid no. [protected] to prepaid in Vrindavan, Uttar Pradesh.
Vodafone Mini Store has been issued a sim, but its not working yet after 48 hours.
Last bill already paid by me, I am shifted in Vrindavan, UP for job reason that`s why I want to convert my no. postpaid to prepaid and I can`t afford the rental plan any more. I am not going for another operator, I will continue with the vodafone services, as prepaid connection.
Please help me.
Gulshan Vij

My vodafone no is [protected].
On 1st july 2016 i got an sms n its written unlimited for 1 month *444*196# i just checked n went thru n suddenly ive seen my balance(Rs 196) deducted n my all previous 3g balance(Rs 376 for 2.5gb) gone .
My ques is how vodafone activate this plan without my consent ??? N if they activate then where was my previous 3g( 2.5 gb) balance ???From their sms(*444*196#) didnt mentioned anything i.E if i put this n dial, it will be automatically activated or my all present 3g balance will be deactivated.
So how vodafone done this thing without my consent ...It was absolute cheating ..I tried cust care over phone but didnt get any solution .I also have sent email, but i got replied that previous 3g balance can not be restored n present plan will be deactivated n will offer rs 163 talktime ...
But how to accept this cheating ? I spend 376+196 all of my amont gone n will offer 163 only (For vodafone ref correspondence is [protected])


My request u to plz deactivate this unlimited plan n return back my deactivate amount n same time plz activate my 3 g balance whc was running .
It was totally cheating frm vodafone, without consent how this was activated didnt understand
Plz do solve my problem as soon as possible
Thanx in advance

Mr n ahmed
[protected]

Hi, I have been a vodafone user for quite a few years, recently an unexpected network issue has started to affect me at my residence. Even after a dozen mails and more than 5 complaints via call, till date there is no solution to my problem. the problem still persists. Please find a solution.

mob no [protected]

I got msg
A/c bal:rs.0.00
1.supernet 3g 2gb data pack
2.roam free 10 day
3.rs49=1000 sms
4.50%off rs29pack
5.rs75=250l mins
Dial *121# to activate.

Than i recharge 75/- but i m not getting the 250 min local calls and while talking to care the just simply suggest that we had not sent any msgs and asked me to visit nearest care. i want to know that y u r send msgs fake i[censored] can't provide the facilities to the customers. i m using vodafone sine 4 years postpaid now i select prepaid and y r treating like that

I have purchased the dongle at vodafone store they told me six months or seven months free i have no need to pay any money its unlimited package now i cant able to browse its taking too long to open i am using 4g dongle they told its 5 gb per month its bull...i have paid 4300 for dongle..money is not a matter but they failed their promise in words.
i request some one pls look in to this...

Dear friends kindly don't buy any dongle from vodafone its blody bull the people...

Hi,

I have subscribes International Roaming on 2nd of July, 2016, from Vodafone having request number [protected]. As per their agent's statement, it should be activated within 30 mins. After 1 Hour, of subscription, I was not able to use the service, so they have logged an complain having complain number [protected] and assured to fix the issue within 6 o'clock at evening on the same day. As the issue was not fixed I contacted the agent again, and they replied that the complain has been closed, though the issue was not fixed. Then the agent raised another complain on the same issue without my confirmation and disconnected the conversation without providing the complain id.

As I subscribed, so its their responsibility to provide the service. But instead of providing the service they are harassing me. Wasting the time with no benefits.

Please do the needful so that, no can face this kind of scenario. Afterall I am paying for the services, but I am not getting the service. If asking them, for service interruption, then they are raising and closing issue without any proper resolution.

Dear sir,

I am a vodafone post paid customer, my number is +[protected].

Please search to vodafone mobile +[protected] trace with address.

I am received calls and sms from this number and using very bad words about my wife, me and my wife has been very much disturb. please help.

Send to me my id bidyut.[protected]@gmail.com

Best regards,
Bidyut biswas

Hi,
This my second complaint against vodafone kolkata.
My vodafone Kolkata no is [protected]. Today(02/06/2016) after visiting the vodafone Kolkata wesite i recharge my no with Rs.111/- at around 20:30 hrs. As per the details on the site, on recharge of 111/- i get a full talktime of Rs.111/- for 14 days nothing else. Screen shot of the details provided on website is attached.

But after the recharge I get nothing in my main a/c balance. Then I contact vodafone customer care where they were unable to give clear info about it.

I get the same excuse " It has not updated in system". When I talk to the supervisor Mr. Prabal, he says that Rs.111/- goes to the additional balance yet i cannot us it as i am on roaming. however when i check my previous transaction, i had done the same recharge (Rs. 111/-) on 30/05/2016 but had not faced this issue and i was on roaming then too.

Above all on vodafone kolkata's website there is no such information saying the recharge wouldn't work while roaming or it would only work on home network zone.

The Asst. Manager Mr. Raju Sarkar was also unable to explain the reason for it.

Kindly check this issue and help me get the money back.

Hi
I am Allan and i purchased vodofone prepaid mobile number:[protected] was purchased in chennai 3 days before and i wasnpromised activation in 24 hrs but it is more than 72hrs but not yet activated. Kindly help. Please find the sim number as follows:[protected].
The sim card was purchased after submission of necessary proof as required by the company.
Purchased for medical emergency communication. It can critical moment at home due to medical emergency
Kindly arrange to get it activated without further delay.
Regards
Allan

Dear Sir,

I following so many time/ months but still they not sending Physical bill on time i.e, before my payment due date. only after followups they sending bill that too after my due date.

Regds,
Dineshkumar M

Hi
Please trace the mobile number [protected]
with name photo and full address, this is vodafone number sir, this is love matter sir if you have girlfriend then help me sir please please please please my email address is, [protected]@virtualemployee.com

In Vodafone app it mentioned for 297 u will get up to 10 GB and minimum 1.25 gb on every recharge.
I recharged 297 on my prepaid vodafone number [protected].
I got 1 GB only. That's fine but I got nothing in next recharge of 60 RS. As the offer says it should give 1.25 GB on every recharge. I mentioned my concern to Vodafone customer care but I didn't get any help. According to the customer care executive I should recharge 297 RS again to get 1.25 GB data. But the offer says minimum 1.25 GB on every recharge no where mentioned about 297. Please consider my complain