Vodafone India Complaints & Reviews

From: Ravindar Thirugnanasambandam
Sent: Saturday, September 24, 2016 1:05 PM
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Mobile details

Hi Manjunath,

Please proceed and still I’m not getting any answer from you or Vodafone how my credit limit exceeded 6000Rs and why its not barred when exceeding credit limit as per the credit...

I recharged 3G data internet connection on my number [protected].
But when it expired the charges for surfing was charged 4p/10 KB. while going for 3G no one has informed about that. These charges are automatically get added to my bill cycle from last 2 months. The charge is Rs.1000 for 2 months. And I can't afford to pay such a high bill amount. And it was also get automatically recharged every month. I called customer care but they say u have to raise the request before 24. I feel like cheated by going for 3G plan with Vodafone. I have a worst experience with them. Now they have barred by connection due to non payment. I request to consumer forum to mediate in this matter and assist me in settlement of the bill from them. I am ready to pay the remaining amount. Please consider this matter urgent and reply back asap.

As a privilege customer of vodafone since it was hutch (10 years). After convering prepaid to postpaid i started facing so many issues with vodafone.

I converted prepaid to postpaid with 899 red plan
Problem 1) add on pack we can not recurring some executive said you cant do and some executive said you can after so many complains.

Problem 2) even after activiting add on pack and also aknowledge by vodofone plans actually dont get activated a charged for data pack. I activated a 300 mb extra pack at friday 30/09/2016 at 3.00 pm by customer care calling (199) and aknowlegde by vodafone of activation and later i was charged o[censored]sing interent and complaining about the same the executive replied that the plan was not activated complain no[protected].

Problem 3) wrong information and misguiding every time.

Problem 4) un authorized charges of data pack. As my phone data cellular statistics says data usage was 300 mb but customer care and vodafone mobile application show 1.02 gb. How it can possible. Find the screen shot attachment.

1) network issues
2) 3g data unauthorized charges
3) wrong calculation of data
4) billing issues
5) credit limit issues.
6) arrogant behaviour of customer care (Store and telephonic)
7) misguiding information at all level.

General issues. :- when you are dailing customer care of vodafone they play a default ivrs that there is so much busy every time and it is also difficult to connect a call to them. They talk so arrogantly with customers as well.

Dear concern!

One of the vodafone agent from vodafone store, palam vihar, gurgaon had discontinued my 3g 650 plan which is 5gb unlimited 3g data plan to access internet on my account no. [protected] without my prior notice. He in fact did not share any reference no. Against the closure of my data plan as a regular practise to me so that i would have aware of it and must not access my internet/data after 30 sep 2016 at all but the reality was different although. The current unbilled amount is now over than inr 850 which is a sheer negligence of this vodafone agent mr. Ravish who placed a requested of deactivation of my unlimited data plan 3g650 on 27 sep 2016 without my consent and best of my knowledge.

I am now nowhere responsible to pay this amount to vodafone as the usage has happened under the impression of my unlimited data plan continuation and was not aware of its discontinuation request post 30 sep 2016 midnight. Please note that i have not given such request to this agent mr. Ravish so he discontinued my data plan post 30 sep 2016.

If such incompetent officials are there in your vodafone store then it s really a sad state and vodafone hr and mgmt. Faliure all puttoghter.

Ps: such incompetency has ruined and lost my faith on vodafone now.

Thanks!
Paras das

Rs . 21 deducted from my vodafone no . [protected] even after stopping the value added service by myself calling 155223 . It should have been stopped . Vas was started on my no. Accidentally and very shortly I called 155223 to stop it and then I received a message that the service will be deactivated within 30 minutes . But they didn't deactivated it and next I received a message that service has been renewed and Rs 21 deducted from my account. This is very unethical and not expected from Vodafone . Kindly refund after enquiry by yourself.

I am using prepaid Vodafone network sim, if i will recharge, who they are deducting unwanted services activation but i didn't activate any services

Live tv show
Glamshot

Even if i will deactivated that services next time who deducting amounts for those services .i don't understand what the heck is going on? And ultimate comedy is you know when i want to connect your customers care services which can not connect it.

You peoples are cheating each and every customers but you should get punishment.

Dear sir/mam,
I have called in customer service no of times regading my complaint in which some body is tracking my call details regularily it can only be done with the help of person who is working with vodafone in any domain.. I am sure because that person has stated me how many no of times i have texted a person or called up a person even he /she knows what i am tying in my messages. So kindly suggest what should i go.. Should i go to consumer forum or should i file a petition or case in this regard because this is like a big issue for me.. Customer support says we do not have any kind of system for this.. What should i do should i file a case or petition or should i got to a police station.

My celphone no is :[protected]
Name nikhil

When i insert my vodafone no. i.e., [protected] then its incoming and outgoing is block but tower shows.
Then after call to customer care it say that recharge to your no. then your sim activated in 24 hour.
but sim is not activated after recharge to this no.

still having problem
please solve my problem immediately i request you solve my problem in 24 hour

call to my alternate number- [protected]

I submitted a request to migrate my connection from post paid to prepaid and they told that it will be done in 48 hours. I waited for one week and it didn't happen.
Then I went there to enquire, they told that it will take another two days and again nothing happened.
Then, again I went there to enquire and they told that it will be done within three days and still nothing!!
Again, I went there to enquire and this time they promised that it will happen in one week's time and I need not come again.
And once again the same thing, nothing happened.
I went there again to enquire and the customer care executive at help desk got angry with me and called me dirty words like 'Thaayoli' and 'Thevdiya paiya' and all kinds of 'Unparliamentary Words'.
I got angry and called the police and one SI came from Anna Nagar P.S and registered a case.
One dirty girl - Priya, is the store manager.
She only knows to dress dirtily.

As my information in their database was incorrect I was asked to convert from prepaid to postpaid for minimum of 3 months to get the records rectified. I converted to postpaid on 1st May 2016. I was told i can switch back to prepaid anytime after 3 months. On visiting the store on 1st Sept, 2016 I was told that as my bill cycle was from 25th-24th, I can only apply for the conversion between 25th-30th of the month. On visiting the store on 25th Sept 2016, I was told to come on either 27th-28th Sept 2016. As they were weekdays I raised a concern of not being able to visit again & asked to get the conversion initiated. I was made to pay my bill, prepaid SIM card (29 Rs) amount & my first recharge amount(85 Rs) on 25th Sept and told my prepaid SIM would get activated with in 3-4 working days. I waited till 30th Sept still there was no update on ghe conversion. On calling the call centre I was told that the conversion had not been initiated. I was made to visit the store again for the conversion. And now that the conversion has taken place I don't hv a lot balance as the minimum balance is not been credited. I cannot go for any recharge before the default first recharge. It's been 2 days I have been managing on 0 balance and on calling the customer care centre, I have not got any help. The care centre that I visited was the 4bungalows branch and every time I Hv visited, all I see are unsatisfied customers as the employees there are uncooperative and always provide incorrect information. This has been the experience of many of the Vodafone customers.

My sim number [protected]
im al ready use for this number
im printing press staff
my mobile phone mising
so i tel to complate
and get in new sim card same number
My new sim card no activait in two weeks
i tell to custamar no respatait
and my new sim card i geet in thiruvalur vodafone mini store
and i submit my proff
and reacher for my new sim card

I am a customer with vodafone since 2008 with postpaid connection. My sim was activated with CUG plan which continued till Dec 2015 which was then converted to normal plan on my request through calling on customer care. I was supposed to continue this plan for next two months and later on I requested to switch on to my earlier CUG plan through same route. But then customer care of Vodafone made a U turn saying that "you can float from CUG to normal by just calling customer care but reverting is not possible by us. For getting my old CUG I need to submit all documents which are required for any new connection". I still can't understand why I should submit those documents which I have already submitted to Vodafone earlier. This means Vodafone never keeps old documentation part safe with them.
In my whole association with Vodafone I came to two such instances when my mobile bill crossed Rs 3000 mark within 10 days and my incoming calls were blocked. When requested to show the breakup of amount usage no response was there. As this number was very much required to be activated for my professional life the said bill amount was paid without further inquiry. But such happenings have happened with other users living nearby me. Now this unsupportive nature of customer care is forcing me to switch my connection with some other service provider through portability option.

To Vodafone
I repeat when you take "Advance Monthly Rental" Its your illegal obligation to provide good communication services.

Last 58 days against advance monthly charges taken by you "No coverage" issue remains unresolved"
On what ground you take advance monthly charge when your technical team is not competent to resolve "No coverage issue"

( No coverage issue faced at Kandivali-Mumbai)

I think you people do not wish to understand & hence no point in arguing with you if your attitude remains same.

In short what you want to say let customer pay "Advance Monthly Charges" but we will not provide competent network servicesap

pgk- Pradeep Kamat.

+91 [protected].

I used vodafone postpaid in 2015. My credit limit is 2500.They billed me 4800.I asked them, They said credit limit is only for calls not for datapack, did not billed by a credit limit, so I discontinued using a sim.I threatened for past one year in my another no.[protected] to pay that too not from vodafone, some collection agency.Legally approach me.

Number - [protected]
Incorrect ISD CHarges - 792+taxes were applied by vodafone on my number.
When i asked to revert the same they denied and said they will give waiver of 500 INR -
However we will be able to pass a reversal of Rs 500/- as service gesture, on total bill kindly confirm us.

Your interaction number[protected].
Also they told that in this interaction they have put my name and a different number which is not mine.

Now they are not even doing that and also when i called their executive they disconnected the line by their own.

Kindly revert the ISD charges of 792+taxes.

The phone shows H+ but gives speed of only 6kb/s.I have recharged with a 3g offer then too there is that 6 kb/s problem. This is very annoying for me . I live in Puruliya, West Bengal. I cannot download anything.It is just a horrible experience with sush a slow speed . Somedays before the speed was up to 1 mb/s .I have recharged with 648 rupees and all that money is going useless.So please do something.

I m Swapnil Suresh Patil from Surwade bk.Tal bodwad Dist Jalgaon 425311. We don't have any of the range in our village so I from behalf of all the people's in village request you to visit our village and install a tower plZzzz.All members in this village are not getting the news at right time n students are getting the important information deley...so i[censored] sincerely look after this and solve the problem then it will be a great benefit for the village
Mo.[protected]

Hello sir / mam
I am using Vodafone internet services from last 11 months.
From last six months this service provider is charging me unnecessary extra amount with out using any facilities apart from activated plan . I am raising complain from last six months and each time they were accepting my complain and were making deduction of my excess amount in my bill. I am continuously complaining from last six months. And again in this bill period of sep-oct 2016 they had charged me 350 rs more in my bill . I had launched complain on Vodafonecare.[protected]@vodafone.in before 4 days but still I dint get any response. I had mailed them to stop my internet services as I don't want to continue with such fraud company and also I had intimated them to rectify my current bill as soon as possible then only payment will be done of current bill.

I request you to please take necessary actions against this loot and fraud company as none of the representatives in respected areas of Vodafone gives proper reply and satisfy the customer needs.

Regards
Pratik Bafna
City-sangli
State-Maharashtra
Pin-416416
[protected] alternate number

Hi

I'm pasting below the complaint I have pasted to the nodal office..

Sir

I have called you call center for help on internet connection for last 2 days and has experienced the worst customer service ever.

The supervisor(Jana) who picked the call has been rude, insensitive, pathetic and a lair. Promised call backs has not be done and if you have more like this be rest assured we customer will surely port out.

[protected]
[protected]
[protected]

He was not scared when I told him I will complain to nodal desk. Hope a nodal officer has a credibility like before for call center people.

I have just got out of a call with another supervisor Arun who has promised me a call from your technical team. Hope it works.

Looking for a support and answers from your desk or else let me know so that I can start working on moving out to Airtel. If I don't get a response from your desk I will be forced to go to social media and consumer court because I hate bad customer service and no support given to customers who pays the bills which gives you all the salary.

Regards
Mithun

Sir my name sivachakradhar iam alrea work on my area in vodafone distibution on long 1 year back.
Now urs servieces are not work in my area kathipudi. Andrapradesh
I have try to dristubute on my area i talk ur psr and so many but no use
Iam intrasted distibution on ur area plz give one chance
Prasent my area not recharges and no sims
Vodafone develop is totally dead.
My details:
Dudi. Sivachakradhar
Near dworaka nagar, kathipudi, shankavaram mandal east godhavari ap
Home town: kakinada
Pin code :533444
My contact no:[protected]