YOU Broadband India Complaints & Reviews

I have completely 12 days loss of internet in one month. When i call and ask they you have used innternet on that day and u wont get any extenstion. Thing is they are giving 1-2 hrs of that day and the usage i shown for those 1-2 hrs and they are counting this usage for whole day.
Some agents are splitting bad words
Number : [protected] he is using bad words on me
Another agentt blocked my number :
I am uding...

I have internet connection of You Broadband in Surat, Gujarat. Their internet services are very poor and they are not being repaired for many days even after complaining many times. It’s a prepaid service so you are helpless as you have already paid money to them. I’m using you broadband since 75 days approximately and almost 30 days it was out of service till date and even today it’s not working today since 6th May till date 13 th...

Most incompetent staff with zero empathy. The services have been down for two days....

No one is picking my call on customer care number [protected] and even not answering my mails and every month something happens to the wifi such a poor after sales services as well as product...

Sub: wrong selling of plan and inappropriate after sales service

I anuj jain have taken internet plan of 3+1 months with unlimited data plan with 50 mbps speed at rs. 2250/-. All this detail is mention on the payment receipt and this plan was sell to be my their sales person on 19/03/2020

Today i had called co's customer care for internet connection issue with their customer care executive, mr nilesh bharve...

After paying money one of their executives giving me false commitment for connection.
He knows that in that situation, it won't possible than also asking for tomorrow to get connected.

Since 24th march i'm waiting for tomorrow. And still he is giving false statements.

If not possible, then he should tell me that it won't possible.

What a great service. 🙏...

I have You Broadband Internet connectivity since 30-March-2020.
I have taken it for 3 months period and I paid complete Money to You Broadband in advance.
Now I am facing the Internet connectivity issue since last two days,
From You Broadband side, either Technical Person and Sale Service Person Mr. Dinesh Shinde not picking up my call to resolve this issue.
I am not able to work from Home in this crucial period.br...

I had taken a plan for 6 months and 20 days, turns out the data is over when there were only 9 days still remaining..

I tried to cancel/update my plan, but all its showing is your rbs is already in queue, and because if the coronavirus, noone is picking up on the customer care number as well, also my internet if off in such a time and i need help urgently, they also told me they will place an engineer on it right away according...

Hello, i'm using you broadband in surat and they are not providing internet services during daytime (From morning 9 am to night 11 pm) on this lockdown. Now say what we can do after 11 pm for only 2 hrs. And they are counting these days from my remaining days. This is totally unacceptable either they provide full day internet service or do not count this days from my account. Even their services are not upto the mark on past normal days....

I renewed my you boradband on 22nd march 2020 through the app and also paid 3887 rs for it. But now the renewal request is cancelled and my money is also at stake. Let me know about the refunding process.

Also i am constantly calling you and asking for help but you are not even piking up the calls. Please look into this problem as soon as possible....

Agent asked me to pay money first then we will give the wifi connection, after paying he never answered my call or didn't provide wifi connection. He just answered once and saying # reasons that he cannot come now road is blocked, however there is permission for isp providers due to wfh options in india and though we are able to come and go in the same route for vegetable n milk. He is just avoiding work and not even returning my money...

In january i purchased 33 mbps unlimited plan of youbroadband.
Wifi speed i am getting is below 5 mbps also it frequently disconnects
I don't know why this is happening.
When i generate service request using app it shows service is unavailable.
If you can't solve problems of customer then what's the use of such app. I am not getting proper service. I think i have wasted my money in such a worst youbroadband internet....

Hi i am pramod agarwal relation no. - 1958643 i buyed you broadband's 6400 data pack which gives unlimited data. But after a week o[censored]sing net i was not getting proper speed. Hardly i received speed of about 40 max and somtimes 2 to 3 mbps. I do talked with there agents but they didn't gave me proper resolution. It's been 4 months and till now i only received speed of 30 to 40 mbps so i request you to look at my problem as soon as possible....

Dear YOU Broadband India Limited Team,

Very Poor Service For Surat branch Not proper Net Solution This service Team, ..

I Am Continue follow up But Not Reposed Any single person support . Technician name- Akib bhai Mobile no - [protected]

I Am office Working Net Use 15 MBPS But net Totally slow . or Death position .
image.png

I Am Continue Branch office Visit Adajan Area....

I will put it very plain and simple:
I give my money in advance for 12 months of internet plan, and YouBroadband do not provide 24h/7days service continuously; if opened, a support case is not taken in charge properly; eventually, after days of delay, service come back and you will notice just by chance.
The pathetic customer care is via their app only, that of course does not work if your network is missing...
There...

I had taken 12 months plan in jan 2019 and paid 5600 and sales person has committed 12 months plan +3 months free + 40 days of power days.
Which he has mentioned in crf form.
Now after one year now connection got deactivated and 3 months offer not given which was promised at the time of taking connection.
Been following since oct month i had written their nodal and redressal team, spoken to local team but no one is...

My you broadband account number is 958614 i'm living in block c, sushant lok 1, sector 43, gurgaon. My broadband connection has not been working since last 19 days and i'm really getting fed up now with the lies i'm being fed whenever i call customer care who promise that it would be fixed by tomorrow, but still no internet. I have no idea who closes the ticket without visiting me or giving me a call and then i have to reopen ticket through...

Account # 1732424
I have shifted my house in sept 2019 and asked you broadband team to shift the connection but they confirmed that there is unavailability of infrastructure/cable provisioning, i had to disconnect the connection even before 3 months of my plan expiry, i have also surrendered router and fiber device around in october and requested for refund of 1000 rs, one of representative called me and asked for id proof for cheque...

Dear sir,

My name is rana sagar..
I'm worked in you broadband india ltd. As a assistant store exucative.

[protected]
To[protected]

My employee id - 1308537

I have submitted all pf claim documents. Send 22/10/2019 by maruti curieur.. Your banglore office.. Pls let me know when can i get my pf. Pls forward my p. F status. My employee code is 1308537 my p. F no is bg/bng/0035224/000/1103215...

I as a new customer of you broadband i'm very disappointed with the customer services provided by your company.
Joined your service on 13th, money for a router of your company was taken from me on the same day itself

Mr. Kaushal patel
(You broadband, vadodara, sales department)
Has been giving me false assurances that the router is being sent to me, that it was kept in office, and someone is coming...