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YOU Broadband India Complaints & Reviews

www.youbroadband.in
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Updated: May 26, 2025
Complaints 1360
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218
Unresolved
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So far, so good. YOU Broadband India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope YOU Broadband India will keep up the work and continue to help more customers with their concerns even better 🤝
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YOU Broadband India reviews & complaints page 12

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B
bhavik8181
from Karaikal, Puducherry
Oct 9, 2019
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internet not working since many days

Address: 40, Udhyognagar Society, B/h Aayurvedic College, Panigate, Vadodara., Vadodara, Gujarat, 390019

‪i am continuously getting connectivity problem since many days! My internet is not working properly. I have registered my complaint with customer care. Also customer care executive denied to give me nodal officer number, however in website clearly mentioned that‬ anyone can obtain nodal officer’s number from customers care.
This is my first complaint on 09-october-2019, if i do not get satisfactory solution, i will take help...
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Sudeep mahawar
from Mumbai, Maharashtra
Oct 3, 2019
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internet not working and deleted all registered complaint from my side

Address: 2504 Sector 28 phase 4 Gurgaon

They not given proper internet service. Just given internet 15 days only each month. Once we registered complaint they said provide you addtional days to use internet like today when i call him they said no complaint from your side nd no calls but i got text message from them after register any complaint numbers. I think they deleted all complaints and issues.
Last two months back i was registered one complaint regarding disconnect...
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Santosh Somayajula
from Tanuku, Andhra Pradesh
Sep 24, 2019
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internet connectivity issue has not been resolved since 6 days

Address: YNR GreenHills Megacity, Chandanagar, Hyderabad, Hyderabad, Telangana, 500050

I lost internet connectivity on 19-sep-2019. My complaint was registered on 20-sep-2019. My service request number is[protected]
Since then no progress has been made. My assigned service engineer mr. Srikanth thaduka bearing mobile number [protected] is not picking up calls. Deliberately avoiding my calls. And even deliberately not resolving my connection issue. Every time i call the customer care they say our backend team will contact...
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M
Manthan Gangani
from Surat, Gujarat
Sep 21, 2019
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no proper response for my problem.

I have been calling you broadband customer care number since last 40-50 days regarding credit of days of 17 days.
Because internet service provided by them was closed for 10 days before nearly 3 months and for 12-15 days before 1 month.
Whenever i call them they says that you will get credit updates within 3-5 days but i didn't get update. And they make fool of customers like us.
I request you to take necessary steps...
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V
Vanshika_00
from Ahmedabad, Gujarat
Sep 13, 2019
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wifi is not working

Address: Surat, Gujarat

My wifi service is not working from yesterday. I have called them many times they picked up only 3 times. At 1st time they said wifi will be started at 12:30.2nd time at 5:00 n 3rd time at 8:00. Yet my wifi has not started. When I took the contract from that time to today I have complained many times about their service they give the same reasons again n again. It’s the poor broadband with no service. Even I have asked for refund many times...
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Avinash Kulshrestha
from Mumbai, Maharashtra
Sep 7, 2019
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youbroadband is a cheaters to not take their connection

Address: C-2/N-14 MG Complex New Alaknanda, sec 14 Vashi, Mumbai City, Maharashtra, 400703

Recently i have bought you broadband internet connection, they have charged for full-year but unfortunately, their net is deal most of the time, whenever i put a complaint they say work is in progress will be sorted out the problem.
I am facing the problem since i brought the service.
When i told them to give refund they refused it. I feel like i have been cheated by you broadband and i suggest others not to buy their services.br...
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R
Rajeshkanna Thota
from Gurgaon, Haryana
Sep 1, 2019
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service not provided as promised

Address: C2173A 3rd floor Sushant Lok phase I C block, 122001

1. It's been a month since i took the connection and there are connectivity issues since the day 1 and some times there would be more than one on a single day the issues go from 1hr minimum to about 8hrs a day.
2. Their customer service executives didn't provide any support except for mentioning the eta (Which known already) which they never met
3. I was promised 100mbs and my internet speed never crossed 50mbps

I...
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shashankb1510
from Vadodara, Gujarat
Aug 19, 2019
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internet service down since 18 days

Address: Vadodara, Gujarat, 390008

Internet service down complaint registered on 3rd august 2019,
Number of calls registered on customer care but no service engg called back or even came for resolution.
I have also taken static ip as the same is for corporate internet service which has affected my service.
Complained to nodal officer, no reply for the same since 13 days.
Mailed to appellate authorities no reply from them since 7 days.
Whom...
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R
raoevs
from Mumbai, Maharashtra
Aug 12, 2019
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you superjet 100 3300 gb 3 months

Address: FLAT NO.4, GF, NANDINI APTS., VENKOJI PALEM, 530022

No inter net access since 5 days. You super jet 100 3300 gb 3 months account number 1598351 and my residential address is flat no 4 gf, nandini apartments, venkojipalem visakhapatnam. Iam the relative of sri velagapudi rama krishna babu mla. Restore the connection without delay. The next payment is within twenty days. Please resolve the issue and restore the net connection. The interruption is happened repeatedly and take neccessary action...
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Ankit Jadav
from Mumbai, Maharashtra
Aug 9, 2019
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cancelled connections and need refund

Address: Bopal, Ahmedabad, Gujarat, 380058

I was not happy with the services that were told and what i was actually getting. I submit complain using mobile app on[protected] and till date, it's not resolved, even though they did not assign any employee on this as well till date. Also, i create another request for cancelled connection and make a refund but again no answer.

I am attaching screenshots and also service request id for proof.
Service request id:[protected]br...
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A
amitdholiya
from Surat, Gujarat
Jul 30, 2019
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non working internet ..frustrated

Address: Surat, Gujarat, 394101

I was not happy with the services that were told and what i was actually getting. Then i filed a complaint with the customer care regarding the service, but the reply was not useful. I felt very depressed.

Last 15 days going am getting issues again n again.

Now am connect internet to successfully but if i browsing that time am getting issues. Full buffering not open any app or program continuously loading.br...
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Sagar Tamakuwala
from Surat, Gujarat
Jul 29, 2019
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internet not working since 25-07-2019

Address: Surat, Gujarat

My internet is not working since 25th july 2019. I frequently call in customer care and they told me that they will assign a technician, but till no technician is assigned. I also talk with their senior customer care person but they also tell me the same things. They can not tell me when my internet starts working. My relationship no. Is 1821260.

In return, i want to add those days on which my internet is not working in my...
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M
Mitakaria
Jul 22, 2019
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deposit refund

Address: Ahmedabad, 380007

Account no.1358209
Account closed on 20th jan 2018
Mob. No. [protected] mita karia

I have followed up for so many days/months now to get my 1000rs deposit back after closing my account on 20th jan 2018, please refund my deposit back. Whenever i called, i was told that it is under process, could not understand the problem that why they are not giving my money back....
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M
Mayur917
from Mumbai, Maharashtra
Jul 16, 2019
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complaint not solve from five working days, 2019071227460

Address: g4 tulsi appartment charqada road gunjan vapi, Valsad, Gujarat, 396195

My name is mayur patel,
My internet is not working from last five days, no one is taking it seriously & till now its not working, from customer care i'm getting only answer your problem will be solve in working hour's, your request has been escalated, so they dont have proper data, they dont know why mr ankit technicians not coming to solve this problem from last four days, this is my complain no:[protected], register mobile no:...
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Z
Zeel clothing
from Surat, Gujarat
Jul 12, 2019
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not providing gst invoices for b2b

Address: 395003

We have applied for two new connection in the may-19 ending. We have paid the cash amount to the agent of youbroadband but he denied to give receipt of the payment. Moreover i have handed-over my gst certificate to the guy but he has not entered my gst number on the invoice. When i raised ticked to youbroadband customer care they are not able to provide invoice with my gst number. After one month when i called again still they replied same...
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V
vinay2210
from Hyderabad, Telangana
Jul 9, 2019
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net installation

Address: Kukatpally, Hyderabad, Andhra Pradesh

To,
Consumer complaints,
Respected sir/mam,

This is u n vinay prakash
Ph [protected]

Subject: not providing the service of net installation

Recently on 2nd july i searched in google about you broadband and i got a number of some sales person, ph [protected] i think his name is prasad, he is the team leader for you broadband sales, and i told him that in my residence area there...
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N
Navn Kumar
from Bengaluru, Karnataka
Jul 8, 2019
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grievance on you broadband internet connection

Address: AS RAO Nagar, 500062

Hi trai team,

I have raised a reallocation of internet connection from one area to another within the hyderabad city on 19th june, 2019.
Initially they told as it will be done in 7 working days, but still there is no solution on it.
I am keep on following up them from starting, but there is no proper response even no call back from them.
Already i have paid amount for 6 months.
I am almost fed...
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P
prakashvinnakota
from Mumbai, Maharashtra
Jul 5, 2019
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my internet is not working

My internet is not working for last one week, i have been complaining and following up with customer care team through call but there is no response or even callback to understand the issue and resolve.
When i call customer care, they don't even have work log to understand what is the actual issue and what is the current progress, and even sometimes i get to explain the issue again and again....
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A
Abhi Khaiwale
from Mumbai, Maharashtra
Jul 4, 2019
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internet service not working since last 7 days

Address: Baner, Ascent, Pune, Maharashtra, 411007

The internet service is not working since last 7 days and the customer service people have also stopped responding to calls and the tickegs that were raised on you broadband app.
When asked about the person assigned, what they knew was just his name and no other details, which branch does he work in, the phone number of the concerned person was also not available with them.
Pathetic service....
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Srinivas0684
from Mumbai, Maharashtra
Jul 2, 2019
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internet connectivity issues for long time without response/resolution

My internet is not working for last one week, i have been complaining and following up with customer care team through call and mail as well but there is no response or even callback to understand the issue and resolve.
When i call customer care, they don't even have work log to understand what is the actual issue and what is the current progress, and even sometimes i get to explain the issue again and again.

I even...
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