YOU Broadband India Complaints & Reviews

My account number is 1062244

I have requested to shift my connection to mini bazar to shiv dhara residency. Your sales person came at my place and told me its feasible. He took money from me and after 2 days he told me your money will be refunded as the new place is not feasible. So now i am trying to get back my money since last 52 days. And that sales person asked me to talk directly with his team leader bhavin patel.br...

Hi, Im writing in regards to my internet connection, werin i got there services on Feb 03 2019, there executives were quite quick in collecting the documents and payments, however once all the formalities were done from my end i had to wait for another 2 days before i could start using my services, P.S: it was up and running after lot of calls to there customer service, now out the past 2 and a half months almost for a month on different...

This is really rhidiculous. I have renewed my account yesterday and till today there is no internet connection. I have reached out to the customer service team but there is no one who can help me. I don't understand what am i supposed to do. This is really very frustrating especially when there is a lot of work piles up that requires internet connection....

Respected sir I Javin anupambhai kharod before 40 days file a request for change the location to youbroad band and submitted all the necessary documents and proof after 40 days passed my connection still not done and their excucative says your building premises denied permission to install the new wire but actually it's wrong reason I personally call 24 time to customer care number and inform him that our society members just ask you to propre...

We are having connection since last 8 month and every month it is down for 2 to 3 days second one of the most pathetic customer service and rude engineers...

Their sales person came and sold 200 mbps plan. We are paying bill since more than six month and now we realise thati their router is not compatible at all for 200 mbps.. And they do not have any device in a company to compatible for 200 mbps.. It is kind of cheating...

Respected sir i javin anupambhai kharod 1270457 user id from youbroad band service and register mobile number [protected] given application through customer care number for relocation my connection 19/03/2019 and i renewed 6 month 240 gb plan in month of january 2019 after that youbroad band service team never responded me and never shifted the connection i personally 22 time's call in customer care number also more than 9 time message to...

Respected sir I Javin anupambhai kharod using youbroad band service from last 5 years and renew my 6 month plan for 240 G.B. plan RS. 1850 by check now in 19/03/2019 onwards I was submitted my request for change the location so still today connection can't shifted when I shifted home I bring router and modem with me and 22 time's personally called of their customer care number talk with excuctive email on their officially email address still...

Customer relationship no. Cc324524

I required new broadband connection in hyderabad, so started searching, later found you broadband with good plans

I called you broadband local executive person narender ([protected]), he promised the internet connection about availability in our area and agreed to fittment of connection on next day.

Later another person ([protected]) called me for id & address...

My relationship no.: 1725748

I faced internet break down suddenly thus registered complaint on saturday, i. E 6/4/2019
One of their service engineer came & informed me that there is fibre cut & hence he escalated the case to other team..

2days past after that none of the higher team came nor the issue is resolved. They even didn't bother to inform that when the issue will get resolved & always talk abruptly...

Hi,

From yesterday; my tata sky is showing a complete blank screen. However the tata sky box is showing green and orange light but didn't show anything on tv screen. It also showing starplus repeat channel no. 118; tatsky beauty channel no. 119 and your advertisement channel also but did not show any main channel. Its so frustrating because there is problem on every second day which i have to deal with.

I am...

You broadband the "internet services provider" has taken the payment. It been 5 months and i have not received the internet connection. I have call the helpline and they have only one answer "we have escalated the complain". This is pure bullying, every time i ask for a refund they say "we won't give you refund". I hope that this site will teach these company lesson on how a tax paying citizen can do....

Mo. No. [protected],
I took internet connection for speed of 60 mbps unlimited plan,
But not found this, i check by test maker and this shown around 10 mbps speed, this is not acceptable, kindly resolve, and till not found 60 mbps this all days service should be extend in my package, so at the time of connection seller give me promise for if you not find speed please complain and till not satisfy result found all loss day may...

I have made a recharge for 3 months but most of the time due to some issues there was issue while connecting to wifi.
It's been more than 5 days that my wifi isn't working, i have raised a complaint using you broadband app but nobody is coming to resolve the issues. Everytime the plan is over their executives flood us with calls that when are we recharging but as soon as any issue comes up nobody is there to resolve it.
I am...

My userid is arpan821. From last two months i am facing connectivity issue. This company just call to client for renewal they are not interested in client connectivity solution. I feel my self stupid and fool that why i took connection from this company. It’s a really horrible, waste of money, waste of time and waste of mind. Whenever i complain his engineer pravin vanzara resolved my connectivity issue on book not in my home. Really tired...

I have registered with the broadband company for a change in the location of the wifi as i have shifted by 500meters. They had said they would be sending someone on 25th february but its been 5days and no one has come neither they are picking up the phone. Everyday i call them 10times. Complained on customer care also but they are not taking this seriously. I have paid for 3 months so i cannot cut the network also....

Their is no internet for the past 4 days. I called customer care for 20 times and they always give the same response to give complaint on MOBILE APP. I did that for more than 100 times.

I tried to contact local YBB team. They say the same to wait. They are the worst people to get your service done.

Some random service guy calls and say I will be their in 10 mints and never lifts calls again. He is doing the...

Unable to access internet for last 10 days and customer service response for loss of interent was no power supply at local hub.
Daily i was calling to customer care but didn't get my issue resloved.
The people from customer care are so reckless, they cannot even given the proper solution or tell the time for resolvation of problem.
If problem is not resolved, i have recharged for 3 months .Refund back my money .I will...

I have paid for a yearly plan with you broadband and after intial 2-3 days my service got disconnected. I have been trying very hard to resolve the issue, but they are not giving appropriate reply. I tried to call then several times and even visited the office for 3 continuous days to complain about it. But it was of no use as they do not listen to customers. On asking for refund i was suggested i can not received any refund. Kindly help...

I have never seen such worst service provider. I have paid the amount for 3 months plan with 78 Mbps after getting confirmation that there is feasibility in our area on 15th Jan 2019. Since then there is no response from sales team and no response to the technician numbers given by sales team. I followed up each and every day by calling to customer care, sales team, Hyderabad head office. Finally after 8 days I have got response that there...

It shows ISP server is not connected... Probably it's Fiber Optic related issue... I've registered my complaint in You Broadband App on 14th January 2019 but no one helped me out. Even though they are not giving any particular duration to fix this problem. Staff is too lazy and Unprofessional. Some of them blocked my registered contact too.
My Registered no. is [protected]...