YOU Broadband India Complaints & Reviews

Hi,
I have been facing connectivity issues with you broadband. Raised requests via you broandband portal but no body cared about the requests. I sent couple of mails and called customer care people. No body is really be able to resolve this issue.in two months of time i got this issue twice (48hrs outage) and almost once in every two weeks these is an outage for 8-10 hours.

Note : i don't live in outskirts. You broadband...

Respected authority,

We are the regular customer of you broadband since 6 month. We are running rolls mania franchise restaurant on baner pashan link road...
We shifted over you broadband for its quality but since from installation we have not received any good service from you broad band.
Baner, pune is a corporate area where so many corporate companies are around us... They used to for online orders...br...

Name of the company:you broadband user id : hch59t connection no:1734517 type: prepaid complaint no:[protected] problem details:customer is facing problem with the internet service after purchasing service from the company he was able to use service for only 5 to 6 days then after service is disconnected by the company customer has complained several times but company is not resolving his problem when ever customer is calling in customer...

I am using dual speed hurricane plan. From 7th to 11th june 2018, i was simply not connected to net. The frequency of disruption was almost every minute. Even now the problem is not resolved. The disruption continues. I am unable to work continuously.
For the period of 5 days from 7th to 11th june 2018 i should get the extension in service. Instead, i get a message every 30 days completion to recharge. The cycle of 30 days in very...

Dear sir,

I am using youbroadband connection in mota varachha surat, i choose 10gbps unlimited plan,
Still i have almost 50 and more days pending. My net connection is not working from 13th june 2018 morning 8 am. I am complaining from last 5 days that my net is not working but they are not sending engineer and even not update me that when my net will on.
I need my money back of pending days. Because they are...

Internet is not working because of modem is not working.

I have tried all customer contacts but any of number is not working. And i have spoke to directly you broad band person but they r not solving my problem.

I have been trying to reach to you broad band since 2 week but there is no response.

Kindly take action against you broad band.
Please contact me as soon as possible...

Perches date : 1/05/2018
Connection id -[protected]
Account no 1711880

From 1st day i am facing a problem with youbroadband and i was requested at my 1st day to return my money but they refuse my request and herres me.

Lots of time i register my complain in youbroadband but they do not take any action.

Firstly they provide me router 1 week late, after my lots of complain....

Hi,

I've paid the money for new connection 6 days back, till now your team didn't provide Wi-Fi router and installation also not done.
Daily I have been calling to you broad band customer care service and raising complaint on this... Daily your team used to say we will rectify as soon as possible but till now no one responded.

Seriously such a cheap service and worthless service it is.. When I called...

Dear sir

We are victim of your company as by seeing good advt of your broadband, i advised my brother to take connection for your at surat.

But now he is suffering from non function of wifi as your services are poor and it's now not working since four days. When he complain on phone, it says wait till next agent get free but not got to talk. When he tries to raise complaint through mobile app, it says no person...

Representative of you broadband as usual called on our phone and said ma'am the plan which is activated at your residence is available now at the same price so if you confirm will come and collect the cheque. I was travelling and therefore gave the message at my store to give him the cheque of said amount i. E. 4200/-. Just a month back we noticed the amount is same but at our residence it says 1500 gb plan and at our store it shows 800 gb....

Sir/madam
I would like to bring to your notice that i received a cheque from you broadband which i already paid for new connection... So the main issue is in spite of giving my aadhar card the name written on cheque is wrong... Tried so many times to contact you people but no response at all... Kindly resolve this matter asap cz the last date is till august... As m not able to deposit the cheque also......

11 days of 15 days net not working through

Customer scare is useless

Floor managers are rude and express their helplessness

Technical teams are lazy & arrogant and absolutely unavailable for five continuous days...

Customer care email responses missing — not available!

Every call to them takes 15-20 minute to connect to customer scare and takes a hold of 15-45 minutes...

Dear,
THIS IS MY AC NO.1721386
I m your one of the net user from last 17th May, 2018.
I just want to inform you that we are getting major trouble for using your net service, and from last 15 days i wont be able to use that net service after evening,
I had tried my level best to receive your services but i m disappointed after getting these kind of troubles, and did complaint many times and engineers also...

Hi,

We are using 5 connections for office purpose from this so called You Broadband powered by Vodafone..

Account Numbers: 1628087, 1626136, 1626083, 1629957, 1627448

i paid 6 months package to youbroadband and taken the connection, but from the day one we are facing disconnection issues. If i raise a complaint to Customer care they simply tell that the service engineer will come and resolve the...

I had applied for a new connection and had paid a amount of ₹1998 for the plan and installation charges. It has been 4 days but no one is returning to my phone calls and emails.

I tried calling the sales person but he won't pick my call either. The customer care number doesn't get connected.

I want a full refund of my money and it was my mistake to apply for a new connection to such an untrusted vendor...

According to my plan, i should get 18mb/s but i was getting very low speed for 10 days and after many complains and asking for refund they have solved the problem for sometime. The is still raising half of time.

And according to their internet service and customer support, they have informed that any type of internet related issue will be solved within next 4 to 8 working hours.

But i have to remind them each...

I am a registered user of you broadband from past 5 to 6 years and after my last shifting of connection to satellite area in ahmadabad, the service is worst, the engineers are worst, the priorities of your now are the corporate sectors and you don't care about the individual customers.

I have logged too many of complaints about the internet connection and repeated same issues since last 3 months.

I request you...

I prompted for connection and gave advance money of sum 3983 but till todays date neither got connection and not refunding money also. I complained several times calling you customer care but they are also non interested and always saying that within 48 to 72 hours problem will be resolved. This is literally harassing customer.
Complaint no[protected]
Vicky lakhani...

Sir this is ruthvick reddy filing complaint on behalf of : sravan kumar. Sravan kumar is my uncle.

We had our internet service provider : you broadband

Our relationship number with them was : 1437087

Issue : the service was down due to the installation of mc box at our home from feb-4-2018 to feb-21-2018.
When we called and complained the customer care service they were not responding me...

I have lodged request for disconnection but after 7 days no one pickup modem, i have also lodged complaint regarding this over voice and email and also to local staff of you broadband but they reluctant in this.
Surprise is that i have send 2 emails to nodal officer, appellete authority but no response from that side too.
Very poor staff and management.
Now i think why vodafone take over it.
It's show that the...