YOU Broadband India Complaints & Reviews

It's been more than three months that i have raised request for shifting of broadband connection from my old address to new.

I have raised my concern/complaint through website, customercare and mail. However, the issue was not resolved and the paining part is everytime they say that issue will resolved in two days. But now it's three months no update....

I have paid the required amount to get a new connection from you broadband but, it's already more than 2 weeks now and nobody came to setup the connection. I was trying to call the person but he is not receiving my call. Everytime, i call him (Who came for the payment), he was saying that i'll do it tomorrow. But from this week he is not receiving my call anymore....

Complaint#[protected]

It's been Three months and youbroadband did not refunded my amount 1000/- which i paid in advance to get a new connection...

Marketing manager promised me that he will give me the connection if there is no feasibility also by arranging a wireless router.

I agreed and paid 1000/, but after 15days and upon multiple follow ups to get the connection they said that i have to...

The internet cable is connected to the next street of my house. We don't get internet facilities on most of the times the guy next street switch off the main and when i call the internet provider he says me to wait for days until he come back and on the main. It's been 2 days without internet connection and this happens often. Please consider this....

Network down since a week, not even a call back from anyone. Lodged complaint via email, using youbroadband app and telephonic. Follow up daily with them, standard response, service engineer has been assigned and will resolve within 4 to 8 hrs. Had to escalate to their nodal engineer. Wonder if he too needs a wake-up call.
Don't they have any kind of proactive methods by which the nodal engineer himself looks at complaints outstanding...

Dear sir/madam,

I opted for you broad band connection.

After 3 days connection i suudenly checked the download speed, i found it varying between 100 kilo bytes per second to 130 kbps.

This speed is horrible and not acceptable.
If you call this as super speed??? I am miserably unhappy about it.

With hathway broadband just a week back on 2 may i got download speeds as high...

I've paid the whole amount and other documents formality to the company exactly before 2 months and still didn't get the internet connection, which they promised to give in 2 days. Even i tried every customer service numbers and complaint about this but never got any response regarding this, i've also asked them for the refund of my money but nothing helped. I'm complaining here hoping that i will get the solution about the same. So please...

Hi
hello
our new connection is not working
any time complaints are not solve
your service is very very bed
plz resolve to my complaints

Greetings.

We have examined your complaint and it appears to be a bit short. Short complaints rarely get resolved and often are left ignored by companies. Please expand your complaint in order to have a higher chance of having your issue...

I have opted for a broadband plan with you broadband india. Since the first day of my plan activation i have been suffering many issues regarding connectivity. Though i have complained a number of times through their official portal, no remedial measures have been implemented. Every time i doge a complaint details of a relevant technician have been sent to me, but of no use, since support team has been least concerned regarding the woes of...

I have taken plan of 100 mbps. Initially it was working fine, now i observe it showing me 60 mbps downloading and and 31 mbps uploading speed completely low. Sometime it is 7.8 mbps downloading and and 5 mbps uploading speed

I have raised complain. But technical /sale person says it is prepaid plan. This is normal. I dont understand the way they making fool to the person. I getting complete resolution. When i have taken plan...

We have taken renewal of Internet connection before 6 months but from 2 months we are not getting connectivity and they are not providing service and we are asking for refund the company is not responding to the mails. We have done so many complaints and even now I am complaining daily via sms, phone and mails but they are not giving reply. We have paid for 1 year plan but we got service only for 2to 3 months. The technicians and the executives...

I wasted my four holidays 29.03.2018, 30.03.2018, 31.03.3018 and 01.04.2018 for youbroadband connection. Even after i didn't get fresh router i was given backup router that is misbehaving since first day. Their team members also know it. Every after one hour i need to it power off then power on then it works.

I am communicating their teams and seniors and mailed so much time but instead of getting solutions i am getting only...

This is to inform you and to bring in your notice regarding the misleading, misguiding and selling different internet plan to customers making them cheat for the advantage of you broadband.
The consequences are as follows:
1) in the month of september 2017, mr. Arif a representative of you broadband (Phone numbers [protected] and [protected]) have visited my place and offer a internet plan from you broadband, i. E. 5000gb /...

My wifi connection is not workong since last night and today i am calling to customer care number [protected] since last 1 hour line is not connecting to the executive and coming busy it happens veriously in a month that your connection is not working properly and while we are complaoning no one is responding as we have taken 6 month package but we are able to use ur connection only 3 months and very pathetic service. That is how u are cheating...

Iam from surat ac no 1569604 my conection not work many complaint not solve my problem we write complaint after some time we recived mesage ur problem solve but not solve & give us enginear co no that is off or not work in this time many work by internet. Gst ewaybill i sugest goverment which company heresment heresment custmer
Punish them and big amount fine for service dealy...

I am cctv installer,
Maine you broad band k 2 connection karwaye or aage bhi karwaunga lekin

1, connection karwaya to uska router 1 mahine k baad wo bhi surat ki head office pe gaya tha tab diya,

2, connection liya or uska bhi yehi haal hai ki router nahi diya hai muje or ye connection to maine meray hi proof se karwaya kyuk meray customer bolte hai ki sab aap hi karwado or ek aapki service hai ki milti...

Hi, i had a you broadband connection in viman nagar, pune. I disconnected it on feb 20. I called customer care regarding refund and they promised me that they will provide refund within 45 days. 45 days have crossed and i have called them many times and i get the same response everytime that i'll get a call back in 4-8 working hours, but they have never reached me once. Last i called on april 17 and they said this time there will be a call...

I have taken plan of 100 mbps. Initially it was working fine, now i observe it showing me 60 mbps downloading and and 31 mbps uploading speed completely low. Sometime it is 7.8 mbps downloading and and 5 mbps uploading speed

I have raised complain. But technical /sale person says it is prepaid plan. This is normal. I dont understand the way they making fool to the person. I getting complete resolution. When i have taken plan...

Hello,
I hope this complain will help us.
User id : gdm417
Name : gaurang devmurari.

Please refer above user is for my you broad band connection. I have 75mb/s plan at my office. But i am getting only 20-25 kb/s speed. I talk with support several times but they disconnect call many time and put on hold.

I talk with his technician and they said i can not resolve your issue. Complain is...

Sub:- complaint regarding the refund.

This was the charges paid by cheque in 3rd AUG 2017 against which the new connection was to be fitted.

The job was not done in-time and in spite of lot of follow-up even.

In returned we had to face huge nuisance from your representative.(Ramu)

I have paid Rs 1538/- by cash on 3rd AUG 2017 void receipt no CC168394

The problem was...