YOU Broadband India Complaints & Reviews

Due to lightning, you telecom model got affected. We were not at home when lighting happened. Their person came three times with a new modem and still internet is not working past 5 days now. Customer care is useless. They have no information on how to resolve this issue. They are still struggling to send any information in this regard. Earlier when i was on time based plan they resolved issues quickly since they were adding such incidents...

I am using you broadband for past 1 1/2 years . Initially I don't have problems I was satisfied. But gradually their service went down. For past 3, 4 months I activated on the basis of monthly.
Accordingly, I every month I activated my account in that only 10 or 15 days I had the access remaining period no se at all. I lodged a complaint about my connectivity but no service at all. None of the technician turned back not even a single...

I have been tolerating their service for 7 months now. Of those 7 months, my Internet has never been on for the full 24 hours a day and on occasion, it has been disconnected for at least 7 hours during the day. Whenever I call their customer care to register a complaint, they respond saying I will receive a call from their technician in 4-8 working hours. Thing is, to date, I have never received this call from a technician. The Internet gets...

This is Francis from chennai. For past 7 days I am unable to access Internet in my home.Each and every day I am contacting customer care, they simply saying the issue will be solved within 4 to 8 hrs, but still now they didn't resolve my issue.When I contacting chennai team they not even giving respect to the customer, simply cutting the call.when my sister try to reach them, to her also they behaving badly.

Either my money...

I applied for a new broadband connection with your fraud company. you did not provide a connection so i am asking for my refund (3700/-). asking for refund since 13th sept but you dont reply to emails and customer care is useless. they keep repeating the same thing that i will get a callback in 4-8 working hours. customer care is highly stupid and irritates the customer by repeating the same thing. i just want my refund
Request id:...

Mithilesh Kumar sharma and Gayatri were the 2 very rude employees I had the honour of speaking today. I HAVE already complained slow /no network issue in last 2 days and nothing was done about it. the technician only close the case without calling customer and checking if issue was resolved so I have to again and again call for the same issue.These 2 employees were absolutely helpless insensitive on the call.Its like they dont want to help...

When i took connection and providing power to youbb box, i was promised to give 5 days free for each month. now when i ask for the same youbb gave only 20 days only the executive was telling me that because i am the only one using it they will not give 30 days (power for 6 months).
My question to is will youbb give me more than five days per month if there are more connections?
Will you give money back for the 12gb data which...

I have surrendered my internet broadband connection in jun 16 but till today i.e. 22-09-16, I have not received my security deposit refund cheque.
Whenever i am calling to you broadband, they will arrgange a call from respective department but i am not receiving any call from their side.
I have also submitted modem to them on time and as per YOU broadband terms and Condition, security deposit will be refunded within 45 days...

I am a customer of you broadband in pune. I have requested for discontinuation of connection and cable to be removed from my terrace. Despite repeated requests and calling almost daily for 1 month, still the issue is not resolved. The area manager of Pune East and Kondhwa division has stopped picking up my phone. The cable is still there. Everytime I am provided with a complaint ID and assured that the cable will be removed in one day......

Respected sir, from last 2 weeks i am facing problems of speed dropping continuous. Regularly, i have to call at the call center but still they are not providing any solution and giving fake promises that we will solve it in within few hours. I had requested technical visit for checking the problem but the technical is not also arrive yet. Please sir take some action against this fake company. They are fooling their customer.

Current...

- Our You Broadband user id - ravi998
- We're facing problems from You broadband internet service provider, they are not providing service and proper response. our internet is shut off from more then a week and we have done many complaints but they are not giving any response to us and telling us lie that we will do but they are not doing their job properly. We are facing this problem from 9th September 2016 till now. Please sir, take...

Worst experience, i haven't faced such worst experience with local area cable TV connection provider. They have taken a plan of 12 months and it's been 24 day I have paid for the plan. Still it's not even a month i've opted for this broadband, firstly they took15 days to provide connection and also counted those 15 days into the plan deducting as i have utilized their service for 15 days where I have started using their service after 19 days...

We have taken 4mbps plan for internet but getting very less speed like 0.5-1.5 mbps. We complained it about to provider they took complains and did nothing to resolve the issue. They just closing the complains without resolving and confirming with us.

Snapshot of speed test is attached below.

1st Complain did on 13/09/2016 after that did 3-4 complains.

Recent Complaints:
Request Id:[protected]br...

Last 2 weeks i am facing the same problem of speed dropping continuously. Regularly i have to call at the call center, but still no solution to the problem is given. I had requested the technician visit for checking the problem but the technician has also not arrived yet. After every complain i receive a message stating my problem has resolved, while it is acrually resolved. According to the plan, i am promised a speed of 12 mbps, but i am...

Got an internet connection two months ago. Have been facing continuous problem with the service. Complained several times via E-mail, Phone, sms but never got a satisfactory response. They have rude customer service people who do not pick up the call, or even if they do they transfer it to someone else who again follows the routine. I have also got a number for their supervisor and have been in constant touch with him (Prahlad Giri- Contact...

I have paid 4500 rs for 6 months broadband plan, after using for 7 days i have changed my location but you broadband is not providing services in that area so i have request them to give my money back, but they are denying for that. i have paid 4500+ for just 7 days. they should have to return my money.

I am talking with you broadband customer care for last 15 days but they are not resolving my issue. I also had talk with my...

You BB my customer # 1324770- Vairavan Palaniappan. My connection disconnected on 29.08.2016, made many times complain lost more than Rs. 600/But still no any actions. Whom make this compensation when it will be rectified. Who will be responsible for these type of delays? I have also recorded all the conversations with your customer care executives. Today at least before noon it will not be rectified and resume my connection and compensate...

Last 2 weeks i am facing the same problem of speed dropping continuously. Regularly i have to call at the call center, but still no solution to the problem is given. I had requested the technician visit for checking the problem but the technician has also not arrived yet. After every complain i receive a message stating my problem has resolved, while it is acrually resolved. According to the plan, i am promised a speed of 15 mbps, but i am...

Dear Sir,

My name is Keerthana from Hyderabad n A/c No: 1270935. I bought 6 months plan 100mbs plan in September 2015 from Youbardband but it never give me more than average speed of 20 n had raised so many complaints on speed n Frequent disconnections but never resolved the issues by the time expiry came. This time sales person convinced me to buy 1 year renewal of one year 100mbs plan by promising all issues will resolved....

I have seen worst ever service provider.they thought that customers are fool and they can't understand anything.they don't have any permanent solution for any issue.worst experience with you-broadband.
they don't even work efficiently on registered complaints and when subscription is near to end at that time they called frequently.
it's look like that they are here for only make a money, they are list-concern with customer query....