YOU Broadband India Complaints & Reviews

Hello

i feel really very bad experience with your YOU broadband internet service. i am dealing with your company approx last 9 months. but last 32 days i had request to the customer relationship manager to resolve my modem problem. but still they can't do anything. my username = arr016
and i have 100MBPS plan. and my current modem type is not feasible to get whole speed last 32 day my speed is only 16mbps then what...

I am customer of this company since last 2 yrs and my user id is kdg846. I requested them to disconnect my broadband connection because of no one is there in the house to use internet. My account was expired nearly[protected]. I have complained again and again but no one is coming to collect my modem and they are also not giving the deposit given in advance rs. 900 given for modem. Whenever i called up in their customer care they just spoke...

I am using youtelecom's internet service, it has not been working since 23rd may 2016, i have made many calls to the customer care of youtelecom, they say that they are forwarding a request and a representative will come to my place and will fix this issue, but no one has showed up yet since 23rd of may. it is very unprofessional of them to overlook my complaint, not addressing my problem, making false commitments and not getting in touch...

I am using Youbroadband from past 9 months, and my account id is jyoti089, but from past last 70 days, my internet is not working and i have complained about it thousand times, but dint receive any updation on it. When spoke to customer relation manager of our area, he told me that he is not able to provide services in our building, then i asked him for refund but he dint back to me after saying that he will connect with his senior person....

My you broadband internet is not working from last 15-20 days, i have lodged a complaint in you broadband. I have been calling their customer care from last 15-20 days but they are giving me only one answer "your complaint is under as soon as possible satus and it will be solved, we have also forwarded your complaint to the concern person". Today (23/5/2016) also when i called
1st call "when i asked to forward the call to supervisor...

I applied for new connection on[protected]. On[protected] you broadband clear feasibility clearance and permission approval but on 17th may 2016 they withdraw permission approval. I complained two times on helpline regarding delay in installation but till now nothing happened except feasibility clearance.
Please install my new connection as soon as possible as there is nearly a month happened to go after payment but no process done.br...

I have a youbroadband connection for Internet. It's not working for last 4 days. I called my customer relationship manager. Her reply has not changed since first day. Every time I ve called she told me issue will be resolved in next 24 hours. Her way to deal with customer on phone is soo low and unprofessional. And every time I asked her about the issue, she makes some new story. Youbroadband customer service really has a big scope for improvement....

I had recently opted for you broadband in chennai, only to regret.

The sales guy took the cheque from me a week ago, promising that installation will be done within the days, that didn't happen.

Today a guy came and installed the cabling in the morning. After chatting then up, another guy came and fixed the lan jack to that cable, in the afternoon. And when asked whether i can start working, if informed i'll...

With this user id srg_125, vadodara, gujarat
I am heavily facing connectivity issues with youbroadband since more than 2 months and even after registering many complaints have been registered but till date there is no resolution provided, everyone in doing fake promises of solving but nothing has been done

Biggest of all is nodal officer at vadodara region mr. Jaypalsinh barot, and relationship officer with contact number...

Internet is not working properly since last 1 month. I have registered lots of complaints in last month. But each week 2-3 days internet stops working. I want my refund and want to disconnect my internet from you broadband.
Help me to recover my plan refund amount. They are saying then can't give return plan amount. Even when I call their customer care, call charges me 1.5 Rs per minute and they keeps me holding for a 10 minute to...

Whenever i want to use internet connection, the connection shows error 651: the modem reported error.
And when i complain to youbroadband costumer care they says we will resolve your problem in 4 to 8 hours but it takes the complete one day to resolve the problem.
Youbroadband giving very bad service means in every two days costumers need to complaint for service....

I always had net disconnection issue always regiatered a complaint i mean every alternate day we can say but this time it was really a headache . my net connection is off since 8th may and every day i am calling the person named amol shelar who is supposed to be the branch manager of aundh baner pune. He is giving false promises as well no movement over the issue that has to be resolved. Till date ie 14th may my issue havent been resolved...

YOU broadband is cheating on their new costumers, while selling new connection they promised to install new connection in 3 days. But after 14 days also there is no update.
I paid Security Deposit Amount & Advance Rent alongwith documents on 1st May and Sales person (Altaf mob: [protected]) promised me that net will be installed by 4 May (Wednesday).
Then on 4 May, Altaf said it will be installed on 6 May, then on 6 May he promised...

I, shikha kaithwas a resident of pimpale saudagar pune, had made a payment of inr 4317.00/- for a new broadband connection on 30th march 2016. Attached is the screenshot of payment made.

Since then, i have been chasing them for the connection but i could not get any positive response or action from them.

Initial 6 or 7 calls went in to track my request and beg them to get the things moving. I never got any message...

I have a account with you broad band :1306843

I had made payment for prepaid connection on september 12th 2015, as i was promised the connection within 10 days, even with continous follow up, it took them more than two months just to install the broadband.
Connection was given on 16th Jan 2016.
However the connection went down the very next day. Connection was the told to be fixed on 5th February 2016.
The...

I made a complaint regarding the broadband connection issue on 4th may 2016, till now no one come to attend the complaint and i am continuously calling the customer care team and local gurgaon team and their manager mr. Prahlad giri to resolve the issue but they making commitments but not yet the issue has been resolved. Please help me to resolve the issue or refund the deposited amount....

Please refer to my email below to You Broadband:

I am writing this letter after getting extremely frustrated and dejected while spending lot of my time, energy and money in contacting on several contact numbers ranging from call centre number to nodal office number about my complaint but the internet service for account 1143611 (Area: Sector 45, Gurgaon, Registered mobile: [protected]) has still not been rectified.
br...

Hi, i am vikram singh. I live in pune. I opted for you broadband connection on 30th april'16 and paid the installation charges (Rs.650) and advance rental (Rs.849) in cash on 30th april'16. The executive who came to my flat to collect the payment ensured me that the i will get the connection by 4th may'16. He gave me a receipt of the payment and mentioned his contact number on it. Since then i am trying to reach him but he is not picking...

User id : n_2015
My broadband internet service is stoped from 15th april 2016 without any intimation.
I registered my complain in customercare centre at youbroadband ([protected]) on 19th april 2016
Everyday i remaind them about my complain to customercare and area relation manager ([protected])
Today 21days left, they don't attend my complain and not provied any other options instead of their delay.
We...

I paid Rs 2831 on 26th March 2016 with a promise of wiring and provision of modem and broadband service. A request number[protected] was intimated to me. However, your wire-man and subsequently your sales executive expressed inability to complete the installation work and I was promised an immediate refund. Even today after 35 days refund is awaited since neither wiring was done, nor modem supplied nor any service provided....