YOU Broadband India Complaints & Reviews

I have buyed a you broadband connection before 3 months. But after every alternative day from evening to afternoon of the next day. I have complaint many times but their engineer calls me after revival of the service and claims that it will not happen again. I have contacted personally to the head of the branch but they also reply with same words. And also they are providing a referral programme in which if you acquire a new connection with...

I got a message that your technician is on the way to install Act No. 142 1302
This SMS is dated 20 Jun 16 at 1255 hrs.
Till now i.e. 22 Jun 16 1730 hrs. no one visited us.
This is strange that if you make small comments it is ignored and if you make a big essay, it is attended. So the person has lot of time to read essay rather than reading small sentence and resolve the issue immly. May be this is the way it works....

I purchased a new broadband connection on 27 May from YOU Broadband, and despite being told a maximum activation time of 7 days, the connection is still not working. While making the connection inquiry I was told that the connection will be active in 2 days (which was a lie as customer care afterwards said its 7 days), however despite my efforts of calling/messaging/emailing them every day the connection is not working till date.
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My Internet connection is not working since last one month (except few 3 days in month). I have done several complaint to customer care no. they say that connection will be fix within 48 hrs, however No action has been taken since last one month. I have also complaint to three higher authorities but nothing has been done on ground to fix the connection.
I dont want to keep connection & I want my money back as internet not worked for...

I have been calling up the customer care for the past three days, these guys have disconnected my connection, saying cheque has bounced, then why hasnt anyone come to collect the payment and return the cheque??????

I am really regretting taking the service, Have been calling for the last three days and just no response after saying someone will get back to you in 4 hours.?????

Can I please talk to someone senior...

Consumer account no. - 1260461
Area - vadodara, gujarat

Upon my request, broad band services were discontinued and modem was uninstalled on 20.04.2016 by mr. Niraj mandal, youbroadband employee.
As per youbroadband policy, they will take 45 days to process the refund of deposit of rs.1000/-.
Today, on 19th june, it has been 2 months and i am still struggling for my deposit money. Few calls were made my...

I have requested for a new broadband connection and paid online fees of rs. 3209 on 8th june, 2016. They committed to give me installation in 7 working days. Still i have not got any installation and they have not given me any update regarding status for my connection. Everytime i call in local office, they do not answer or give any update. Many times they even does not receive my call. Many times i called on customer care numbers given in...

Dear Sir,

I was taken new connection on 5th June 2016 so company authorised person said that your connection are occur in 7 days but the company can't send technical person for router configuration for that I go to the office approximately 5 to 6 times but the staff member says that we will send technical person in 1 hours but they can't any action. Really I tired from this company and they can't return my payment...
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We applied for new connection on 17th May and request number is[protected] and told me it will come in 10 days and i paid Rs.2575. But still not got so i called on 25th may again said will get back in 7 to 8 working hours. Again i called 7th June and had talked to give refund or else give connection. They told me we will give refund in 45 banking working days. When i applied for connection they told me will refund by cheque but didn't...

My account number 1290965, in the name of Sajeevan with You Broad band india. i lost my connection from 10th June 2016, and i called the customer care number[protected] almost 10 times(daily twice), but the reply was Mr kumaresan will call you and help you. and at last i called Appelate Number Priyanka [protected]@[protected] . but the reply was device problem we dont got the approval for changing the device. waiting for approval. if a company cant...

Please note that after repeated call to their customer care- the number is
[protected] regarding installation of new internet connection. i have submited the cheque amount for the plan. amount 5605 rs. Bank of India Cheque. cheque no- 000106. this formalities done from my side on 1st june and they deducted the amount very next day. after that no one came for connection. neither call from them.

I want my amount refund...

Dear Team,


I am complaining about You Broadband India Ltd, Which company is doing fraud with people live.

i got connection from you broadband from 3rd june 2016 but still the company had not provided me net connection.

i am complaining at customer care but they always that your will resolve within 2 to 4 hours but my complain is still there.

i want to take an action for...

I had been using You Broadband for last 10 months. I had suffered from frequent disconnections and loss of service ever since I started using it. The customer care person who registers the complaint has no idea about what the issue is, and it is very common for the issue resolution to take 3 or 4 days more than whatever estimation they give. There is no clear information about when or whether the issue will be resolved or not. If payment...

Hi,

I am selvakumar from chennai, using youbroadband for about 5 months.
(Login id: selva222, acc no: 1347800).

I have been continuesly cheated by the sales people of youbb in chennai.

Initially mr. Satheesh & mr. Karthick (Sales team) together called me and promised to provide one month free data as i got new connection using referral system.
So i was told to take two month plan...

Despite taking a package of 9000rs for 3 months to get high speed internet connection, the Internet services are off for most part of the month and we have to keep calling them to get a resolution. The customer care people do not have a clue about the problem and repeat everytime that you will get a call back in 4-8 working hours and the issue will be resolved, while we never get a call back and have to keep calling them to find out the problem....

I have taken You Broadband Connection from past 2 years and suffered many times on connection issues but even after so many complaints they are not listening to our concerns. It has been more than a week I don't have Internet connection and every time they say, they don't have any updates!
There is some issues in the modem, but even after 100 complaints, they never changed it! Every month I pay for the bill and their service is pathetic!...

Have been using their services for the past 6 months and its an ON/OFF service.
This time lodged a complaint on 28th May(Saturday) and have called them over 20 times and even after 4 days, its not resolved. We are fed up with their service, haven't received a single call back since the complaint was logged. Their behaviour is absolutely un-professional and they treat their customers as scape goats. Since the payment for the time period...

I had taken 100mbps plan fr 3 months for which i paid 6028 and they assure me connection in 3-4 days on high priority as the society was feasible but after hell lot of follow up the dont bother to revert back! i asked them to cancel my connection request and refund me for which they took the request and told me within 4-8 hours ill get a call which i am hearing since 4 days but no one calls back and suddenly after my cancellation request...

I had Internet connection from you broadband India ltd.
i have requested for shifting the location but it's been 1.5 month i request.
Shifting amount is already paid, but shifting is still in progress.

Please i want Internet connection bcz my work is not being completed due to this issue.

And it's been very problematic for me, i have contacted the customer care many times but they saying that it's...

I have applied for new connection 1 month before. It has been told to complete installation within 5 working days. Even after one month connection has not done and no one is responding from You broadband.

One person from YouBrodband service came immediately for check collection and deducted amount very second day. but now, he is also not replying.

I need support to resolve the issue....