YOU Broadband India Complaints & Reviews

We have recently moved to youbroadband and facing a lot of trouble with the service and processing of my request.
Last month my internet was not working for 13 days and your person had to visit us 3 times to correct the problem. Till date i have not received my refund and this is a very unprofessional behavior. I had made a 10 calls to your customer care and they always say the refund will be processed in 4 hours and till date no progress....

I have paid 6 months money for my connection. I was told by local lady to pay online for discount online and new connection will be in three days and maximum is week.I have been waiting for since 15 days now but no clue when will be getting the connection upstart working. I have my sister staying abroad talking to her becomes impossible. After seeing customer's number dont respond the phone call as well and says your money r safe with us....

Mene 23 july 2016 ko you broadband install kiya mere ghar pe or usi din se continue har din problem start ho gaya
Abhi 1 month bhi nahi hiva hai aur total 10 + complain kar chuka hu
Har ak bar 5 6 din bandh rehta hai internet
Last mera internet 17 aug ko bandh huva or still bandh hai uske pehale 7 din tak bandh tha aur bich me 1 din chala or vapas bandh ho gaya 17 aug ko
Koy thik se ans nahi de raha vadodara...

One lady called me from youbroadband and told me that my data balance is exhausted and if i will recharge my account on the same day from the mobile application then i will get 15% extra resources. But after 15 days i am still fighting against them. They ask me if i have any message regarding this offer? But i have only got the phone call. So giys be aware of that they used to scam on the phone....

After a long struggle of 10 months i have received a cheque from you broadband for rs.1400/- vide citi bank cheque no.189253 dt:28.07.2016. But i have paid refundable modem deposit to their representative b. R. Sathiyamoorthy on 28.06.2007 for getting the broadband connection. Crf no: iqf no 087458 & their invoice no. Post - 3621669 dt:10.07.2007 enclosed...

I paid renewal amount, so my account was activated from suspended mode,
When i called you broadband for renewal payment, they reached me within 1/2 hour to collect the renewal amount, and they activated my account,
Later i came to know that there is a cable/wire cut/which is reaching my home, i called customer care 3 times in past 48hrs, only reply they used to foce is 'within 4-6 working hrs your issue will be solved' but...

The manager and executives deny the registration of mobile number even though i have made the full payment of 2502/- rs (Inclusive 1000 modem + rs 650installation charges + 850 you tyrant scheme visible on their site).

The company already delayed installation and device provisioning service & now the manager denies the registration also after plenty of calls and complaints. Crm you broadband : [protected]. The executive helped...

I had applied for the connection about 2 years back but couldn't get the connection due to some technical reason. I am till date awaiting refund and had been writing to saranjeet kaur in recent past but always getting a false commitment from her on the refund. I had personally visit gateway plaza office of youbroadbrand and called several times as well....

I am an existing you broadband customer and my account no. Is 1037267.

Chain of events
This is with regards to the complaint on no internet connectivity i raised on 14th aug’16 in the morning around 10am - reference no:[protected]

I placed multiple calls to the customer service wherein i spoke to usha who promised that a technician called ‘anil’ will certainly resolve the issue by 6pm:
•...

I want numto deactivate the bsnl hungama plan as soon as possible. Do it immediately. My landline ber is[protected] deactivating the hungama plan.. My amount is crediting every month so deactivate it soon and refund the amount. My landline number is[protected] do it immediately. Deactivation of movie, music, games on hungama plan.. Ur customer support is not attending the call...

My internet is not working from last two days. I raise ticket yesterday on 9 aug, 2016. Still date it is not assign to anyone. If it is assign to anyone then it take 4 to 5 days to visit my place to resolve complaint. I am facing this issue from last 4 to 5 times. I have taken your connection before 40 days ago and in this 40 days more then 10 days internet was not working (More then 25% days). Every 4 to 5 days there is one day internet...

It has been 2 months since i cancelled my subscription to you broadband and i have not yet received my deposit amount of rs. 1000, which i was told will be given back in 45 days time period, as they had to get a cheque from their head office in surat. It has been more than 60 days now and i have not even received an email regarding my cancellation nor any news about the deposit amount. When i called their call center, they seemed least interested...

A complete fraud.. Promised 2 mbps. I don't even get 1 mbps speed... Bad and extremely poor service.. Service assurance head and business heads have been promising resolution but no action... Relationship manager sanjeet does not even answer. Yout call.. Customer service is trained to respond like robots.. My internet goes off every friday and after complaining like a zillion. Times gets resolved by tuesday to get disconnected again by friday......

Worst Internet company ever!!! Internet hardly work, lucky if works 1-2 hr a day. Coustomer service are like robot are trained state "Complain is register and someone will assigned into 4-8 hours". No one cares then. Asked for disconnection on 9th day of connection. They state NO REFUND. Paid money for service which they don't provide. Pls avoid. Waste of money. It is SCAM. They state lucrative offer, get customers then no sevice n no refund......

From the last two weeks...Every second day internet doesn't work . Especially on the days when work is to be done through Internet it NEVER EVER works. If the work which can be done only using Internet is done by using our mobile data JUST BECAUSE the Internet doesn't work than what's the use o[censored]sing YOU BROADBAND.
And if the company is having technical problem every second day that "YOU" seriously should think about Managing and...

As per you broadband team, they sent my refund cheque by courier 2days back and failed to provide me with the details of courier in past 2days for tracking purpose. I've been repetitively reminding them via mail at appl. [protected]@youbroadband.Co.In and customercare. [protected]@youbroadband.Co.In
But received to reply leave apart the details of courier. Tried calling their customer care no. But all you get in reply is that they will call back in...

Last 2 months there has been constant disconnection everyday, sometimes upto 8 hours and minimum 4 hours everyday! The reason generally given are maintenance work or power failure. But how many times a week do they need to do maintenance work and power doesnt go more than once a month in pune. These reasons are just excuses and cannot be accepted.
Thats at least 25-30% service failure that means upto 30% waste of my money! For charges...

I has referred 3 friends from my apartment but did not get the benefit committed by you broadband service executive mgm benefit as referral status

Refer. Details add as a image

Flat no. 405 refer two times as two bachelor friends are staying in that room the first refereed friend having ref. Id 79262 was in office at the time of document submitting so, other friend ref. Id 97374 has submitted documents on his...

You broadbands service had been pathetic from day 1 itself. Not even 3 months from installation, i have faced the same issue 7-8 times. N mostly took them more than 10-12 days to resolve it every time. The connection, the sercide and connection is just crap. Every second day you get a fiber cut message god knows why and how is that possible. People just keeps swinging you saying they are passing it to back end team, they will get in touch,...

I'm have been you broadband internet service. on 12th july 2016 we lost internet connectivity. i raised an issue over phone to customer care on 13th of july 2016, after regular follow-up for 3days technician came to solve issue on 16th july 2016 and he blamed me for the issue saying "u have changed password that is the reason you are not getting internet" though i had not changed any password. finally he did some changes and issue was resolved.br...