YOU Broadband India Complaints & Reviews

Jul 19, 2015

Updated by Manoj Sheth From: Manoj Sheth <sheth.[protected]@gmail.com>
Sent: Sunday, July 19, 2015 12:03 PM
To: customercare.[protected]@youbroadband.co.in; customercare.[protected]@youbroadband.co.in
Cc: customercare.[protected]@youbroadband.co.in; sheth.[protected]@gmail.com
Subject: RE: Worst Service by You Tube Service in Vadodara - account number is 1231763
Importance: High
Can I get technicians – I made 6 calls, 4 emails – still
my email is not working – daily your team is saying
technician is coming but no is turn up
IS ANY ONE IS LISTENING
????????????????????????
??????????
From: Manoj Sheth [mailto:sheth.[protected]@gmail.com]
Sent: Sunday, July 12, 2015 1:54 AM
To: customercare.[protected]@youbroadband.co.in
Cc: sheth.[protected]@gmail.com
Subject: Worst Service by You Tube Service in Vadodara
Importance: High
Dear Sir/ Madam
I have taken recent You broad band connection in Vadodara – My account number is 1231763 . Here are problem I
faced
- After giving broad band fees – no one turns up for 4 days .
- After repeated calls – they have laid the cable then again no one turns up for modem installation .
- After repeated calls – one gentle man arrives today & install the modem and configured it . He installed the old
modem and not a new one .He said we install the old modem only . How is the warranty of modem, if it gets fail
.
- This gentle man didn`t even install insulation on joint connection or not installed any connector between joints
2
- He ensured that broadband will start in one hour with available speed – writing this email my internet is not
started yet .
- I have given a call to your sales person to whom I have taken connection ( Mr Rajendra Makwana ) and Mr
Kalpesh vankar who instlled modem – No one is picking up my phone call
-
No one is picking up the phone – my internet is dead from the first day . I was thinking to take 1 year connection and
then renew it . But looking to your service – its good that I have paid for two months of connection fees only .
It’s a very sad experience with You broad band
Regards
Manoj Sheth
Mobile –[protected]
You Broad band account no - 1231763

Jul 11, 2015

Updated by Shubhangi Bandal Internet is not working from 3rd july 2015. I have raised complaint on Sat 4th july 2015. The complaint ticket no is :[protected]. We have taken follow up daily from 6th July to till today. One engineer came on 7th July he checked connection and modem then he told the issue is with the wire.I will send another engineer to change the wire. But nobody came and he smartly closed the ticket. We even emailed to customer care customercare.[protected]@youbroadband.co.in. Several times. They don't even bother to reply to our email. We called customer care & engineer several time, but no response. The Internet is still not working. We even told to refund the money we have paid in advance for 3 months Can you please look into this matter and help us to resolve the issue?