Zomato Complaints & Reviews

This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating...

Zomato Order number [protected]
18 Mar 2018, 8:51 PM

Zeta transaction details from there support team on email.
amount of ₹ 281.92 was successful & the amount was settled to the merchant with
ARN : 30001080788077205112315
Approval code: 97016
It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit....

Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year old son who wanted a treat as his exams were going on. The order was supposed to be delivered at 21:17, i was at work and trying to track the order, to my surprise zomato has disabled my options to chat, even though i can see and open chat, if i type it does not get entered in the chat window, since zomato left me helpless,...

Zomato has the wrong information about a restaurant. The info is 10myears old.. Zomato has no way of communicating with them... They make the error and the business has to suffer. Zomato is a terrible place for information about restaurants... Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is...

Hi,
I ordered meal on zomato from arabian tawa, jogeshwari west, mumbai. The quality of food was so pathetic. There was so much salt in mutton baida roti. Firstly the orde was not on time and then this bad quality food. Why do zomato promote such street side restaurants when they can’t deliver good quality of food. Please revert on this and compensate. What is zomato doing about it??

You can reach me at [protected]...

This zomato company is totally into fraud. They give schemes through online payment. Well i ordered my dinner around 9 and after 30 minz i get the information that my order has been delivered, where as i haven't received my order. When i tried contacting the customer care, they were giving false hopes stating that they wil deliver the food in 10 minz. I still waited but till 10 no response. When i contact them again, they were like sorry...

Hi,

I am rushali this side,

I have placed an order from zomato of pizza hut and there was no delivery done from the zomato's end and when i contacted the pizza hut branch, they said that the order has been cancelled from their shop, but the zomanto ppl have already deducted my amount from y account, thereby no food ordered also and amount of rs 480 also getting deducted.
My order id was : [protected]br...

Food orders on zomato today by 9:30 pm and the restaurant has handed over the order for delivery to zomato guy by 10:00 pm but the food was not deleiverd even till 11:30 pm. After we contacted the through live chat they are communicating that they have cancelled the order without giving any reasons. Cancellation is not intimated to us until we called back and their cancellation team is giving false allegation s against yhe restaurant that...

I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did the delivery guy. I had a 2k note and the guy said he'd get the change from some shop outside.

He never got back with the change, and when i tried calling the number he called me from, it was not reachable.

The number did ring today but he does not answer the call.

I have...

I placed an order with zomato and the order was not delivered even after two hours of waiting, there was no calls regarding the delay and i had already paid the amount online, after two hours the status says order is delivered and when i enquired with the customer care representative his explanation was delivery guy assigned is not responding. Is this anyway to do business? I have been made to wait for two hours and there was no proper assistance...

I ordered the food using the zomato and was in a hurry so asked the chat supporter to please deliver the food within 1 hour. He ensured that the food will reach in 40 minutes. I was under the impression that all is working out well, however when i looked after 30 min the food wasn't dispatched.
I called the restaurant and got to know that the food has been ready since last 20 minutes but the delivery boy refused to deliver food to...

So i ordered from momo i am before it started raining heavy here.. By the time my food arrived it was just drizzling slightly. I received my food and went upstairs back to my room. So after 5 min a got a call from an unknown no. I received and it happened to be the delivery guy who just came to give me my food. He asked me if i was still in my flat and if he could stay in my room for sometime because it seems the weather was too bad (Which...

Hello guys,

I like to share my 1st and last expereince with zomato. (Hyderabad)
Order id : - [protected]
Oder date : - 25/03/2018
Customer mobile no : - [protected]
Delivery boy mobile no : - [protected]

I recently ordered food from zomato for the 1st time, i did my online payment with my bank account.
Delivery boy was talking very rude talking he cant speak what ever he want...

I received a order which was irrelevant to the one.. Restaurant name:wow chicken.. And i went through the chat support and tha one who was in chat dint give me any proper response in the chant.. Right now to am texting and no one is replying...in this midnight i order a food and got a irrelevant one which am telling to ur customer support and they are not replying to my text or neither they are calling mr.. Ridiculous service and am going...

Hello,

Greetings for the day

I am running a quick service restaurant in raja park, jaipur

I am also a merchant in zomato
My restaurant id is 103148

Its been more than 6 months that i complaint about the device on merchant helpline that the notification of the orders is not enabled.

One of your team member came to look after the device and he himself admitted...

Placed an order in balaji santosh dhabha, as rao nagar, hyderabad an amount of rs.709. Order no in zomato is [protected]. Payment was made through online net banking axis and payment reference no is inb/[protected]/razorpay software pvt limi. While making the payment amount was deducted from my account, but in zomato.com it was showing payment incomplete. Immediately i did called zomato customer care number,[protected], but its not worked...

I placed an order on zomato of two pastas from wtc pasta in goregaon west. The delivery man did not turn up even after 1 hour. When i called him, he claimed that he was not able to find my location and had returned to the restaurant. I had placed my order through zomato and given all the details. Yet he made such stupid claims. He also demanded extra delivery charge to come and deliver again.

He spoke to me very rudely on the...

Ordered food through zomato. Delivery was delayed and inspire of it food was cold. They are being food in open hand and not sure where are the places they kept in bike. Even small delivery company bring food in box safely and avoid unhealthy ways. Two guys came to delivery and i have to decline since food was cold.

Had tough time to make chat support agent to understand the issue. They just provide copy paste answer.
br...

Hi, i have ordered a boneless chicken biriyani from 9 grill hotel. It was a prepaid order. Two boys came for delivery. While delivering they didn't give the bill with the order. So i returned the order and asked customer care for the refund. Now zomato support is telling that delivery boy has delivered the order and we can't refund. They have cheated me and didn't refund at all. And also they disabled support window for me. They have arranged...

Ordered from zomato at 2:00 am, from a restaurant called sethi's, but didnt receive any update from your end even after 1 hour of promised time. No response as well, no correspondence from either zomato or the restaurant, and above all no sense of apology from either of the parties - not picking up calls neither replying back to my queries. Definitely not ordering from zomato again...