Zomato Complaints & Reviews

I ordered biryani in zomato. After receiving my order i was a horrible experience and never tasted such worest food in my life. When i spoke to customer care executive they simple ask me to file a complaint. They are cheating customers. Pls beware of zomato. Till now no respnse from zomato customer care. So pls look into this take a proper action. So that no body will get cheated by these people

I ordered food from empire restaurant via zomato and the executive was assigned for delivery after 1hr of placing order. Later after 2omins i get a call from zomato saying the order was damaged on the way while doing the delivery (Which i feel reason is not true) but i told them to go back to restaurant and get the replacement (Which was agreed by zomato executive) but after half an hour i get a msg saying that order is cancelled and amount will be refunded (Really pissed off).
Now, i have few questions.
1) while the order is on the way and it's already late for delivery and the order is damaged. Who is responsible for that? Zomato or restaurant. If zomato, is paying back the refund right way to solve it? After making your customer wait for hours? Instead of refunding why can't i get a new order?
2) the executive assigned to my order left the restaurant and stopped at some place for half an hour. Is there a chance that he ate my food and later tells zomato that order is damaged? Or will my order go back to restaurant as damaged? (Bcoz executive never picked my call when i saw he is paused at some location for half an hour)

Order details-
Order id-[protected]
Order placed date and time - 09-june-2018. @ 10:19pm.
Got first call from zomato at 11:48pm
And finally got message that order is cancelled at 12:15am.
Delivery executive name-mahendra.
Delivery executive number-[protected].
. This is something really unacceptable. I want proper answer to my questions. Bcoz of you guys i have too sleep without dinner (Second time).

On 9th june 2018 i downloaded your application and placed order at 12.30 pm i waw assured that order will reach in 47 minutes however even after follow up with ur chat support there was no update provided... Finally i got call from zomato at 2.30 pm that order is cancelled... That person who called was extremely unprofessional and cant speak english... Ur chat support is extremely pathetic they dont have clue about any thing... Pathetic tracking system and worst services... I have made online payment and and non o[censored]r people are have solid answer when i will get money back. I am uninstalling your app and planing to go to consumer court.

I ordered dinner around 8:40 pm with zomato through online payment, we waited for more than 2 and half hours. I'm keep on tracking the order and checked with the merchant they told me they were waiting for zomato delivery boy to hand over our food. After 2:30 hrs we just got an text message from zomato stating that they cancelled our order and they will refund our amount and they mentioned it might take 5-7 working day. Really fed up with zomato.

On 27th May I had ordered food for my guests through Zomato from a nearby restaurant. It was supposed to get delivered in 45 minutes. After one and a half hour I checked about my order through Zomato chat service but I could not get a satisfying response. 2 hours passed by, my guests and me waited for the order to come and was extreamly embarrassing situation for me. I was told through Zomato chat that my order will reach me in 15 minutes.
After a few minutes I came to know that the merchant has cancelled my order. (After two and a half hour of wait)
Mr order value was Rs 476.
I then was informed by Zomato chat that we have credited 119rs to your account due to inconvenience caused to me which was of no use to me at the time of extreme frustration.
Zomato informed me that you will be getting the order refund (of rs 476) in 5-7 business days excluding saturday and sunday.
Today (7th June'18) is the 9th business day and when I checked with an executive through Zomato chat I am being asked to send my bank statement via Email for the refund. I asked them that this was not informed to me on 27th and why should I send my bank statement at the first place for getting my own money back for which Zomato already has the proof of.
The Zomato executive today was so pathetic and handled my complaint so poorly that I am forced to write here and might write in other forums as well.

I have not received any refund yet. Would advise all to refrain from using Zomato as YOU WILL NOT GET YOUR MONEY BACK FOR CANCELLED ORDERS BOOKED THROUGH ZOMATO.!

PATHETIC AND MENTALLY HARASSING SERVICE TEAM ZOMATO!

Today I ordered 2 haleem from arsalan (order number [protected]). To my shock received only one. I had guest at my home for iftaar and these people put me in an embarrassing position. Worst, all they said was sorry and reverse price for 1 haleem. Is this compensation for the embarrassing situation I faced? Not to mention, I was suppose to get free soft drink with haleem which I did not receive. I am uninstalling this application and requesting people to stop using the service.

I placed my order from faasos and got message for delivery in next 40 min. Which is too long time but after waiting for such long time i did not receive any information about delay.

Service is so pathetic and customer support too.

My experience is very bad which i really was not expecting.
I am giving 1 no.in review cause there is no big 0. For this pathetic service.

Kindly help me to get my refund as i have been so frustrated with this.

Regards,
Amit chamoli
[protected]

Last saturday i ordered a cheesecake pastry, entire ring. Delivery boy got the pastries smashed. I asked him to take the order back which he refused saying that's not our policy and asked to raise a complaint instead. Its been 7 days, forget about resolution zomato has not even acknowledged my mail. I have send them the picture. Needless to say my experience with zomato compared to swiggy or ubereats has been most pathetic. I have decided never to order from them again

I had placed an order for food with zomato [[protected]] yesterday. Delivery bill no. 8053 dated 05/06/2018 21.38 hours for an amount of rs. 612/- i did not have change; hence, i paid rs. 2000/- cash to the delivery boy who promised to refund the balance amount of rs.1388/-. This order was delivered at my above residence by the delivery boy salman zuber pwaskar (Mobile[protected] around 10.10 pm when my father was attending to his legal work...

Just because my number was not reachable this person abused us so badly.. I would be proceeding to the legal authorities and consumer court for this behavior..
This employee called me and abused me badly also continously harsh words.. I have even complained to the restaurant regarding this arrogant behavior of this employee. This was really a disgusting and disgraceful incident..

I placed order on zomato # [protected].
Delivery boy called up to explain that the order has been placed to wrong location via zomato. Please go and website and ask for cancellation and the order will be cancelled.
I have the recording of the same.

I immediately emailed to zomato and they mentioned, they are looking in to it. But no response for last 3 days even after sending several reminders.
Please assist and i want my money refunded to my account.

I ordered some food from zomato where it showed ne a coupon where it was nowhere mentioned that coupon is not vaild or valid for me and when i applied the coupon code it was applied as normal coupon without any error and it showed me discount of 50% and a final price of balance 50% and further when i proceeded for checkout it dedcuted the whole amount from my balance withoyt any discount. And when i contacted to their customer care department...

My food was accepted and confirmed, and at the last minute was cancelled without a warning. I was given a call by zomato informing me that i will be immediately refunded the order amount, so i could re order. I was never given the remedy so promised. This is deficiency in service. Zomato should be punished punitively. No app after confirming your order should be able to say, that your order could not be confirmed.

I ordered one pizza on2nd june, which was totally spoilt and wasn't in a condition to eat. We had to throw it in the bin, the delievery boy dint even bother to deliver the pizza on our doorstep (Actual delievey address) so i had a word with the chat support and they only apologised but couldnt process a refund. So i called the restaurant manager and what i was told by them is, its the delievery boy who messed up, even after insisting on carrying the bag by the manager, the delivery boy dint, i have mailed them couple of times and no response. So i want a refund to be initiated because it was a total mess and a complete waste of money

Hi

Zomato was running up a hyped up marketing at chennai last week countering uber eats and swiggy

Thought would give it a try, ordered some evening snacks on may 20, everything went well till the order was completed online, then an endless wait for the restarunt french loaf to confirm the order.

30 minutes of wait with no cancellation option order, zomato cancels the order citing, 'delivery boys shortage, ', quite weird... The weirdest part was the order is listed in the app though i made the payment, so i am unable to track the order..., online grab and hide

Till date refund is not received.
Can any one help?

Order no [protected]
No refund received till now
Paid using card
On may 20, 2018, 4:15 pm
French loaf

Raj. Chennai

Order id : [protected] order from behrouz biryani... And date 31/05/2018

First my order was successfully received and confirmed in the website so i assumed everything was right and then i received a call from restaurant saying that one of my orders was not served that day so i told him to cancel the order and then i contacted zomato customer help chat he said i would receive the refund in 24-48 hours and he was late in responding to my request. Its been 48 hours and there is nothing... From zomato side not even a mail saying that my refund is initiated. I please request concerned authorities to look into this matter and refund me back my money as soon as possible.
Siddu

I have placed an order from shanmukha, bengaluru of amount 294 at 1:10pm and expected delivery time was 1:44 pm today 2nd june, 2018 and this order was delivered to me by 2 30 pm. I tried calling zomato helpline more than 10 times to either cancel the order or know the status of order. I have also called resturamt and they confirmed that it has been already collected by delivery boy long back. I am completely disappointed with this service.

My order id is [protected].

Worst service ever

I have ordered domino's pizza through zomato. It was a late delivery. When i contacted zomato customer care saying i still not received my order they told will call to domino's and confirm after a while they came back and told we are not reachable. I tried my own to call domino's, domino's person informed it's on the way and they were sorry about late delivery hence they gonna refund the money from domino's end. When i told the same to zomato that arrogant customer care person his/her replied "great" instead of apologize even though i was requesting every time, i told this is not the way you suppose to support customer, what is the use if i am calling all by myself, that zomato customer care person later told we can not refund the amount when i asked why? His/her reply was"too many questions were asked hence there may be a delay in reply", when my hard earned money spent and domino's don't have any issue to refund since i recieved chilled food, when i was asked for justice and fought for a while then they refunded me, but it's way too much bad to treat customer. I hope this complaint make them to give proper training to customer care, have some sense humble and respect towards customers.

I ordered pizza from domino
Delivery expected was 10:30pm and after long waiting on 11:05pm i received text your number was unreachable... When i called back to this number they asked your guts didn't allow to enter n delivery boy was waited there for 20 minutes.. Actually there is no gate keeper.. And attitude of responding person was totally unprofessional
They neither talk about delivery aur refund if order cancelled... Or didn't tell anything
And i'm waiting here for food
Very disappointed with service

I am from hyderabad near habsiguda. On 31st may 2018 at 8:51pm i placed an order with a mod of payment cod, after 10 mins i received a confirmation that i will be receiving my ordered food by 9:36pm. At 9:45pm the delivery boy called me and asked me to cancel the order as the restaurant is not accepting the order but how come if zomato is confirming that the order has been confirmed then how they can now tell me to cancel from my end. At last after several phone calls i received my food by 10:15pm. Also the delivery boy is not comfortable in hindi.. So which means only who knows english or telegu can order food through zomato?? This is ridiculous. When the delivery boy came to my house to deliver the food he asked me to come out from my door to pay the cash.. Again what is the issue if i am handing over the cash from inside the door, not sure but really a worst experience from zomato.. I will hate to order food from them in future.