Zomato Complaints & Reviews

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone...

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and...

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer...

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant...

I have placed online order in zomato at 10pm from shah ghouse, hyderabad. The order was supposed to be delivered at 10:45pm. We pinged customer care at around 10:40pm as order is still in kitchen. The response from customer care is very delayed. After kept us waiting till 12:15am, they cancelled the order. Worst service from zomato. Should have ordered from either food panda or see swiggy...

On April 10th, 2018 AED 18.00 was deducted from my bank account without my concern or without any order, Same was informed through Zomato chat support.
Again on the very next day i.e 11th of April, 2018 AED 26.25 was deducted from my bank account without my concern or without any order.
This time not only i informed the same through Zomato chat support app but also had sent an email to order @zomato.com with all valid proof...

Hi,
I placed an order to turkish delight (Pune) from zomato app on 1st april 2018 (Sunday) around 12:15 pm. After applying zomato credit a total sum of rs.188 was deducted thrice from my card but i didn’t received any confirmation about my order. On zomato portal it was showing that order was not placed because of payment problems though the amount was deducted thrice.
My details,
Shifa jamadar
Deccan gymkhana...

Hi my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of months, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, first...

I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then he says he still has the order witg him. Very rude, impolite and a liar. And the chat support is pathetic they just stopped respomding. Worst part is that there is no cust care num to contact the support too. Plz process a refund. Aweful experience, a total mood spoiler....

Hi,
I placed an order on friday night (13/4/18) around 9:45pm online to handi junction (Noida). After applying promo code a total sum of rs. 173.25 was deducted from my card but i received no conformation about my order. I called handi junction thrice and every time they told me that they didn't receive my order. I had to place a direct order again for which the food was delivered and i had to pay 238rs.in cash. On zomato portal it...

Sir we order zambo biryani pack... On 12-04-18 night
But payment was city from my account -360
What can we do??? How gain my balance
Please give me answer... Sir/madam
Otherwise contact me..
[protected]... Plase...

Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
Order no - [protected]...

I have booked a zomato order and done payment through net banking and my details is abhishek and mobile number is [protected] payment from bank has been dedicated but my order isn't booked and i don't get any update about my order what i have to do now the order is from city pride restaurant located in manikonda order isn't updated and i got the sms through my bank regarding payment dedication...

We have ordered for food thriugh zomoato at 8.52 on 10th april 2018 through cell no [protected]. But it was delivered at third party and msg came to cell no that the food was delivered. On enquiry with customer care of zomato and mr. Lavender singh was answered and he replied that the restaurant people was gn wrong cell no and it was delivered at 3rd party. I requested to delete the restaurant from zomato and areangenfir supply for food as...

Ordered food from amenia restaurant (Prepaid), the app is showing that the order has been delivered but i did not receive the order.
Restaurant said that the delivery boy denied to deliver the order.
Delivery boy is not answering the phone.
Need immediate attention to this. How could anyone mention that the order has been delivered without actually delivering it....

I placed an order from your app at 9:36 pm for food. I placed the order and the amount got deducted from my account. After three hours you refused delivery as well as refused to provide escalation matrix details. Your delivery option abused me when called. When contacted customer service your never replied. What kind of fraud app is this?? No chat support. No customer care. You are doing criminal conspiracy to fraud money. What kind of pathetic...

Dear Team,

I have order a food item and having order id- Order ID:[protected] on 7th Apr 2018 at 2.04 AM.

Restaurant has accepted my order through zomato but didn't delivered my food and i have already paid money through net banking.

Inspite of raising request on Zomato as well as on mail, the team has not provided me responses.

I have also provided reminders to their team but they...

I placed an order through the zomato app on the 16th of march and paid online, waited for an hour and informed customer support that i haven't received my order, they informed me that the restaurant isn't responding and that i should place another order at another restaurant and that my money would be refunded. The same thing happened with the other restaurant as well and i was promised a refund for both transactions of orders [protected]...

I placed an order on zomato on 7 appr 2018, they accepted the order and its status showing in kitchen but as the time say 35 min completed but i didnot receive any order or my call gets answered. I made a complaint through chat but no response. So i want a strict actionshould be taken against them as we had to sleep empty stomach as no food prepared or no restaurant accept order at 12pm....

This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating...