Zomato Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My order # [protected] did not get delivered. Why zomato apps shows that it got delivered??? I have paid rs 325 via paytm. I want my money back... I have ordered food from the tandoori kitchen sector 22 noida, & the restaurant did not know that i have order the food.. Disgusting.. I need my money back as soon as possible.. Pls contact me immediately for resolution..

Zomato customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500016

I ordered food from zomato. I didn't get my food till now and in order tracking it is showing it got delivered. I msg customer service and every time they messeged me that delivery boy is on the way when i called that delivery boy he said i cancelled that order long back. There is no coordination between customer service people and delivery boy. I make the payment online and it is already 11 in the night. And for girl its not possible to go out in this time. I can't order food also bcoz this time no one will deliver. Pathetic service everytime. I[censored] guys can't manage then shut your service.

+1 photos

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Shaily,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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softwaresathish

from Chennai, Tamil Nadu

May 21, 2018

Ordered food for delivery and havent got the food even after 2 hours.
Customer care phone numbers arent working.
Customer chat person said he would arrange a call and never did.
He went non-responsive as well.
Would I get refund? Noy sure. :(
Order ID: [protected]

didn't get food and it is showing that it's delivered - Comment #3103329 - Image #0

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Address: Bangalore, Karnataka, 560037

Website: www.zomato.com

They need 60 min to deliver for 1km. If we ask for refund they won't give. Please take some action on them. Dont order in zomato. They are very bad and they will say we are unable to contact with restaurant. Customer care service is also very bad. For every message they will ask this message is helpful really worst no response from them and they are asking for review.

+1 photos

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Sreekar,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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Vaishnavi R

from Chennai, Tamil Nadu

May 22, 2018

I have ordered food via Zomato, the amount got debited from my wallet but the order was not placed. Below are the details of the order
Date :12MAY2018
Time 12.43pm
Amount : Rs 1100

Its been 4 days but i didn't get the refund. There is no valid customer care number to contact them.

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Address: Bangalore, Karnataka, 560025

Website: www.zomato.com/bangalore

Hi i took zomato treat subscription in which they server treat with order from treat member restro, and they charged once for it. I did the same but didnt recieved the treat when ordered from freshmenu. I ask the customer care person on chat, he said sorry restra is not picking up the phone and we cant do anything. I asked about his name, his name was sourabh and he jus disconnected the chat, when i asked to transfer the chat to sup, he denied for that too. Thats was the case of worst customer service. Never trust zomato for this. They are doing fake promises behind this.

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Mohit,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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Address: 560022

Website: Zomato app

Hello, we ordered dinner from main land china - orion mall yesterday through zomato food delivery.
Date - 19th may 2018,
Order id - [protected].
One item vegetables in thai green curry - cost 495 - spilt more than 2/3rds before it could be delivered to us by the delivery person. The delivery person said he requested the restaurant to tape the container but the restaurant was busy and they didnt do it. He and i spoke to someone at zomato (While the delivery person was still there), since it was already 9.20 pm, we agreed for refund than delivering the dish again. But now i am not getting any proper response from zomato customer service. Please help to get refund.

May 20, 2018

Complaint marked as Resolved

Refubd received.

Zomato customer support has been notified about the posted complaint.

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Shuba99

from Bengaluru, Karnataka

May 20, 2018

Thanks for notifying. I got the refund.

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Address: Ahmedabad, Gujarat, 382424

I have ordered a food from dominos through zomato app of rs.1313 today on 19th may 2018. They have accepted the order and started cooking in the kitchen as per order status.

Later on i got a call from dominos that they can’t deliver the order because it’s out of range and they cancelled it. The store manager (Devang singh) of dominos 4dsquare mall in ahmedabad didn’t talk properly and i was amazed this is the customer service. After this i requested the chat support of zomato and then i got a reply then it’s been cancelled so they can’t do anything.

I also requested a call back from zomato where i got confirmation to receive a call soon but i have not received.

My only question if they have accepted the order then have to deliver it and also zomato service to his regular customer was very poor. I got to know only half n hour back where we r sitting hungry.

Pls help me in this

+4 photos

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Anshul,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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19/5/2019:, 1835 hrs
Order number: [protected]

The order was placed through zomato app, restaurant accepted order and gave a call to me straight informing it cannot be delivered with in the said time and will take 01 hour more. I informed to cancel the order and informed to support team of zomato through chat support. They told me to wait till the time mentioned on app which was 19:2. I informed them that the restaurant confirmed they cant deliver, but support team insisted to wait. I followed the same. After the said time, informed support team that the food was not delivered. Again they told me to wait 10-15 minutes. Food was not delivered, no calls from restaurant also. Informed support again, told to wait 10-15 minutes. Waited no food arrived. I requested to cancel my order and get the money back, no reply.

Could you please tell me should i continue using zomato?

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2times money is deducted but still payment is incomplete and i didnt gt my stuff. I done my payment at 1:30pm and i also i gt trnstation id from bank. I done payement through zomato app and my payement mode isaxis net banking. Kindly do it needful. Is it is refundable or not. The money goes to account while i order pizza from pizzahut in inorbit mall whitefeild...

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I had made an order last week from cakes and creams of 500 rupees. The payment gateway failed. However the amount was deducted from my debit card. I had lodged a complaint previously and was asked to wait for a week. But even now i haven't received the refund. Please return my money. Your service is very poor and i am sure that will never order anything from zomato

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

May 19, 2018

Zomato Customer Care's response Hi Shirin,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

May 22, 2018

Updated by Shirin Rana I had ordered a cake from cakes and creams mohali through zomato website on 10 may.the amount was debited from my account.however after this deduction my internet stopped working and 2 minutes later I could not reload the page.i did not receive any confirmation of my order or the order no.i lodged a complaint to zomato immediately and I was told by an email that the refund would be done in 7 days.but it's been 12 days and I haven't received my refund.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Shirin,

Can you please share the contact number with us so that we can get this checked for you at the earliest.

Regards,

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Shirin Rana

from Delhi, Delhi

May 22, 2018

I had ordered a cake from cakes and creams mohali through zomato website on 10 may.the amount was debited from my account.however after this deduction my internet stopped working and 2 minutes later I could not reload the page.i did not receive any confirmation of my order or the order no.i lodged a complaint to zomato immediately and I was told by an email that the refund would be done in 7 days.but it's been 12 days and I haven't received my refund.

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Website: zomato.com

I ordered food from Biryani Blues. It was supposed to reach me at 2:00 pm. When I complained regarding that, the chat support asked for 10 to 15 mins more. At 2:15 again the order wasn't delivered. When I enquired they told me to wait a little more. It finally arrived at 2:30.
The delivery guy was of Biryani Blues rather than Zomato.
It was notified by Zomato around 1:30 that my order had left the restaurant. The delivery guy clearly told me that he was given the order just 15-20 minutes back that is some time around 2:10 or 2:15. Zomato clearly faked the tracking details. Then finally the person at chat had totally wasted my time. The person was not answering my questions and refusing me any refund. My money has been completely wasted so has been my time. I want a full compensation.

@rakshitv15

+9 photos

Jul 8, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Rakshit,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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Address: Ahmedabad, Gujarat, 380015

I have not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to some error at your site.
Three consecutive transactions failed and amount was debited from my account. Transactions were made on 17/5/2018
For first transaction which failed, rs 560 were debited,
For second transaction which failed rs 410 was debited
For third transaction which failed rs 500 was debited.

I can not see the history of failed transactions in my zomato account now.

Jun 19, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Zomato Customer Care's response Hi there,

Sad to hear about your experience. Please share the order number so we can have this checked right away.

Regards,

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Shruti.cebu

from Delhi, Delhi

Feb 19, 2019

I have ordered a piza.money is deducted from my account but the order is not placed.please do the needful

refund for 3 'payment failed' transactions - Comment #3357061 - Image #0

refund for 3 'payment failed' transactions - Comment #3357061 - Image #1

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Address: Hyderabad, Andhra Pradesh, 500072

Website: Zomato

The delivery guy comes to my appartment gate and tells me that zomato does not deliver food to doorstep. When i contact customer service, the response i get is "the delivery guy refused to deliver food to your doorstep" and these people charge for delivery. If i had the energy or interest to go all the way down, could i not just hop on a bike n go get food myself? I know i was lied to by the delivery guy. But the customer service does nothing. The delivery guy leaves without delivering my food or even letting me know that he is gonna leave. That is the exceptional level of service zomato provides. The delivery guys act like they and zomato are not one and the same. No responsibility on their part and no accountability from the customer service. I m still trying to understand why they have a customer service if they can't even get their delivery guys to come to my doorstep from my appartment gate.

Jun 27, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Zomato Customer Care's response Hi Vijay,

Please share the order number with us so we can look into this on priority.

Regards,

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Address: Kolkata, West Bengal, 700060

Website: Zomato

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please...

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24 Comments

Address: Chennai, Tamil Nadu, 600056

Im from chennai i owe a restaurant was keep on trying to register my register with zomato... I have tried them to contact them in all ways but didn't getting response, they don't even have a proper constumer care number, they don't even have office in chennai... How to contact them? If there is any way to contact them plz let me know or mail me @ [protected]@ymail.com or contact me [protected]

I want to register my restaurant with zomato kindly help.

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Address: 380007

I ordered from zomato on may 12 2018 i order thick shake one vanilla shake and another was kaju draksh shake then i paid online. After i received food 40minutes after i got thick shake like water and straw was also like normal cold drink. I was so embarrassed in front my family. Then i contacted with zomato and they where just apologing me. But i need refund and i felt like i was cheated that that day. Hated zomato service so ridiculous. Never use this service you will find better food on swiggy. My orderno was [protected].

Zomato customer support has been notified about the posted complaint.

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Jayant9928

from Sinnar, Maharashtra

May 17, 2018

I order on 11 may 2018 around 11:20 pm and got incomplete order when I asked customer care he said we are sorry and we are unable to reach the restaurant. Whqt kind of behavior is this towards customer.Now what do zomato guys expect that I order once again and wait for 1 hour.
My order Id is [protected]

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harrish arul

from Chennai, Tamil Nadu

May 17, 2018

The delivery guys didn't get all my products. I called zomato and they conferenced the call to this guy, who abused me with all bad words in local languages. I have all recordings of the call and even zomato guys have the same. I ASKED FOR A SUPERVISOR.

Till Now no one called me or helped me

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Address: Pune, Maharashtra, 411028

I placed my order at 12:31:04pm and it is now 1:52pm and i have still not received my order... My office lunch break is over thanks to the delivery boy/rider (Vinod sadhu kharat [protected])... He does not even have the courtesy to pick up my calls... Is this zomato's level of customer service??? I want my order canceled and my online payment made for this order (Rs. 250/-) refunded please.

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Siddhant K Chawla

from Delhi, Delhi

May 15, 2018

Late service, bad food and cheaters

order delivery / order id: 1550430675 - Comment #3097288 - Image #0

order delivery / order id: 1550430675 - Comment #3097288 - Image #1

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.zomato.com

I have ordered food from a local restaurant named 'be bukhadd'. The restaurant failed to deliver my food. After a couple of hours and patiently waiting for the restaurant i complained to zomato. I requested the support team to arrange a call back for me. The team bluntly refused to arrange for a call back. After several request the team stopped responding and asked me to have a good day.

I responded with the line that i am still chatting here. Apparently my chat was either blocked or was left unanswered.

End of the day my money was looted and my requests for a simple call was refused from zomato.

+8 photos

Jul 6, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Zomato Customer Care's response Hi Sashwat,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards

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M

Monikachinky

from Kumbakonam, Tamil Nadu

May 15, 2018

Money got deducted from hdfc netbanking for Zomato order of 455. But my order is not placed. Can you please look into it and please return the amount.

the customer support refused to help - Comment #3097363 - Image #0

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Address: 560103

Website: www.zomato.com/bangalore/al-khansah-bellandur

Ordered food through Zomato from Restaurant Al Khansah Bellandur Bangalore of Amount of Rupees 5000 and i supposed to reimburse the amount from office by submitting the Bill.

Since the Bill doesn't have GST details from the restaurant i am not able to claim the same from Office. Followed up with them for last 15 days but they are not giving any proper respsonse.

+1 photos

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Rk Kaushal

from Ludhiana, Punjab

May 15, 2018

Sir/mam I am a paytm costumer I completed my cask back offer with zomato ( pay 4 times via paytm and get 250 rs paytm cash back ) it 2 days since it's completed but I didn't received my cash back can you pls look through the case
Phone no. [protected]

food bills without gst details - Comment #3097340 - Image #0

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Address: 560094

Hi team,

On 12/05/18 evening around 7.30 i have ordered kfc through zomato. Due to some inconvenience order cancelled by kfc restaurant. However payment of 533.98rs made through zomato which is not been refunded yet.

I tried calling zomato customer care +[protected] &[protected] and the recording says sorry number doesn't exist.

Ref no[protected]

Jun 16, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Zomato Customer Care's response Hi there,

Apologies for the inconvenience caused. Request you to share the order number so we can check this.

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M

Monikachinky

from Kumbakonam, Tamil Nadu

May 15, 2018

Money got deducted from hdfc netbanking for Zomato order of 455. But my order is not placed. Can you please look into it and please return the amount.

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S

sandeep pyla

from Mumbai, Maharashtra

May 16, 2018

I ordered food from Behruz biriyani two weeks before order hasn't came because there is delivery issues and no cash back yet.

Seriously! Let me know if this complaint and are you going to solve asap.

Else I proceed further by taking severe steps.

Regards,
Sandeep - [protected]

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Address: Hyderabad, Andhra Pradesh, 500083

I was first time ordered food through zomoto by using credit card. I entered the promo code new50. But i didn't get any offer. My order id is [protected]. So please check and revert.

Payment summary
Order id: [protected] date: 13 may, 2018
H. No 9-31/15 s. V nagar road no 6 nagaram near vijaya hospital
Butter naan (3 x ₹30) ₹90
Paneer butter masala (1 x ₹210) ₹210
Taxes ₹15
₹315

Issued on behalf of
Swagath grand
Near radhika theatre, ecil road, moula ali, as rao nagar, secunderabad, a s rao nagar, secunderabad.

Zomato Complaints & Reviews

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Zomato reviews & complaints page 384

food non delivery

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didn't get food and it is showing that it's delivered

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worst delivery services

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charge money with fake promises

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food spillage

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unethical summary

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restaurant called and refused to deliver but accepted order

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incomplete payment

refund not done

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providing incorrect information

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refund for 3 'payment failed' transactions

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delivery

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zomato blocked my account

service

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bad quality food received

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order delivery / order id: 1550430675

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the customer support refused to help

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food bills without gst details

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refund for food cancellation

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cash back

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