[Resolved] Zomato — order not placed on first payment.

5 Reviews
 Namrata Ajmeri on Jul 17, 2018
I order for one medium sized pizza priced Rs. 348.75 on La pinoz through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatocally redirected to the prrviou page. I again asked for otp and then order was placed with confirmation. But again cash was debited from my account. In my orders section of zomato app only order confirmation was there. I even called the restaurant and confirmed of only one order. When I received my order, there were two. From now onwards i will never pay with debit or credit card if this kind of service is provided. In the name of discount customer is cheated by placong same order twice and showing incorrect information on the app.

Complaint marked as Resolved Sep 7, 2018

Complaint Status

[Jul 17, 2018] Zomato customer support has been notified about the posted complaint.
Verified Support
Zomato Customer Care's response, Aug 07, 2018
Please share your registered contact details, so that we can get this checked.
Complaint comments  4 Comments     Updated: Share0Tweet0


I order same juice in lassi shop Chennai Purasawalkkam last step when I comform for payment my amount was debited and order was have like error in display what can I do plz help me 176 is my amou
Lose policies which are non uniform and inconsistent in their implementation. Uneducated, insensitive, improperly trained customer care. Fake promises which dupe us of our money and are an expert in spoiling your experience. Out f my last 11 order, barely 2 reached on time, 2 got cancelled, others indefinitely delayed.. A bunch of fools..
My order is not yet delivered and already 30 minutes late to the allotted time that was 2:12 pm. I need refund.

My prepaid order hasn't been delivered even after 02 hours of delivery. Once I contacted the customer care they have initiated a refund, which takes 2-7 days. Very poor service

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    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - order not placed on first payment.