[Resolved] Zomato — order not placed on first payment. | |
I order for one medium sized pizza priced Rs. 348.75 on La pinoz through zomato. I placed the order and cash was debited from my account. But there was no order confirmation and was automatocally redirected to the prrviou page. I again asked for otp and then order was placed with confirmation. But again cash was debited from my account. In my orders section of zomato app only order confirmation was there. I even called the restaurant and confirmed of only one order. When I received my order, there were two. From now onwards i will never pay with debit or credit card if this kind of service is provided. In the name of discount customer is cheated by placong same order twice and showing incorrect information on the app. Was this information helpful? | |
Sep 7, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Aug 07, 2018 Zomato Customer Care's response Please share your registered contact details, so that we can get this checked.
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4 Comments | |
Comments
I order same juice in lassi shop Chennai Purasawalkkam last step when I comform for payment my amount was debited and order was have like error in display what can I do plz help me 176 is my amou
Reply
Lose policies which are non uniform and inconsistent in their implementation. Uneducated, insensitive, improperly trained customer care. Fake promises which dupe us of our money and are an expert in spoiling your experience. Out f my last 11 order, barely 2 reached on time, 2 got cancelled, others indefinitely delayed.. A bunch of fools..
My order is not yet delivered and already 30 minutes late to the allotted time that was 2:12 pm. I need refund.
My prepaid order hasn't been delivered even after 02 hours of delivery. Once I contacted the customer care they have initiated a refund, which takes 2-7 days. Very poor service
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