[Resolved] Zomato — order not placed on first payment.
NaNamrata Ajmeri on Jul 17, 2018
I order for one medium sized pizza priced Rs. 348.75 on La pinoz through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatocally redirected to the prrviou page. I again asked for otp and then order was placed with confirmation. But again cash was debited from my account. In my orders section of zomato app only order confirmation was there. I even called the restaurant and confirmed of only one order. When I received my order, there were two. From now onwards i will never pay with debit or credit card if this kind of service is provided. In the name of discount customer is cheated by placong same order twice and showing incorrect information on the app.
Complaint marked as Resolved Sep 7, 2018
[Jul 17, 2018] Zomato customer support has been notified about the posted complaint.
Verified SupportZomato Customer Care's response, Aug 07, 2018
Please share your registered contact details, so that we can get this checked.
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