Zoomcar Complaints & Reviews

Below is the mail sent to zoom car support

Hi all,

(Please find the attachments accordingly)

This email is to report the worst customer service and threatening behavior of zoom car which has given us life threatening ride after many false promises which would result in the negative publicity of such a huge organization.
I'm aditya, working as a web developer (Metrix lab pvt ltd) in hyderabad...

I had done a booking for a maruti ciaz at vehicle, that i was supposed to pick up from chennai airport at 12.30 am on tuesday the 13th of june 2017.

I was picked up from the airport and taken to the pallavaram zoom car office to fill the check list. When inspecting the car we realised that the overall quality of the car was very poor. More over the tail light cluster was loose and was close to falling off. We therefore asked...

The app/website nicely displays how many 'free' kms you can drive with you booking amount. Notice how they use the word free - absolutely misleading customers.
Every additional km was charged at 12km - that more than an uber go or ola mini as well!!
Car quality is not up to the mark, they provide base models, with minimal facilities. To add to this the cost of the rental by itself is very very expensive.
I would not...

Hey, consumer complaints please make sure that this query reaches main authority member of this company who can change rules
03/06/2017 it was good zooming but at the end while giving car on 04//06/2017 night i have to catch the bus to allahabad i requested the man who handles zoom services in delhi to pick up the car at bus station he denies and says it costs around 10, 000 it's not good there should be minimum comforts for consumer...

Refund was suppose to be done from 28 may 2017. Amount paid was 2365 and same need to be refunded.

Following is the mail am receiving form zoom car.

Zoomcar will be refunding ₹2365 to you. However, since this amount is greater than the amount you paid zoomcar, we cannot refund it through the channel you used to pay. Instead we will refund it via an ultra-fast method directly to your account!

To...

I was stuck between a vehicle i front of me and an ambulance behind my car while overtaking series of trucks in a two lane road, i had to follow the traffic speed to give way to ambulance, and i am not sure how much speed i was in but i am charged with a 2500/- over speed charges. I called up customer care and explained the situation and they could not tell me what i should have done in that situation as they do not know any other way. A...

I have booked mahindra xuv for 3 days but the car allotted to me is not in good condition the car is #vibrating while running #central lock key is not working #doors were making noise #while taking breaks the car slights towards left. We pay you lot of money for hiring cars atleast you all should provide us a well maintained car. Isnt it?
Which type of service u all are providing? Totally disappointed. I think this will be my last...

Beware! Zoom car india has got new strategy to loot customers. They have started tricking customers with false allegations of car damage and are collecting money. Read on and be careful.
Booking id – “jps6tgs6z”, had booked a hyundai i20 elite on jun 02-2017, jp nagar 3rd phase, bangalore.
When i arrived to get the car, i asked the fleet executive to unlock the car for me. He said as per new rule i should walk near the...

Hi,

Booking id: #jps6tge8m

We booked mahindra scorpio on friday (June.02.2017) and as part of procedure inr 5000 is taken from us as security deposit along with the booking charges.
When we returned the car on sunday evening till the time it was in perfect condition without any damage whatsoever and the zoomcar guy told us that security amount would be refunded back to us in next 24 hours. But on sunday...

I used a ford ecosport on 2nd of June to travel between mumbai to Pune for a day. For attending meetings for the same. I got a message in the afternoon that I have overspeeded on the experessway at 2:55 pm at an speed of 193kmph. Now 1 that's not possible as the car company claims that the top speed it 182kmph. Two I have like 6 proof in front of me proving that my location at 2:55 pm was in Gandhi chowk, Pune. Regardless of proving this...

Zoomcar's comprehensive email on the events of 26th May 2017 for the booking id JPS6TU57P has several information lapses. Which is not just disappointing but disheartening as well.
As per Zoomcar's Email, the stated pick up point was Gurgaon Crosspoint Mall, But the Car “CITY DL1N8852” was delivered by Mahender[protected] at my Residence. Post his arrival a cursory glance of the car revealed certain damages on the exterior viz....

I have booked a car for 270 kms and i had driven for 140 kms and car stopped after that it's not switching car and moving forward and i called them they came aftr three hours and arranged a cab. And they are asking me for a damage charges 10000/- rs its not fare to ask that amount. This issue had raised around so many people in zoom car. My booking id is:jps6thbfj....

Rs 4000 additional charged on Zoomcar booking JPS6THTS7 alleging damage to the car. Zoomcar refuses to substantiate the steep charges with repair bills incurred, but insists that their 'experts' know it costs Rs 4000.

I believe Zoomcar is not incurring any cost on the car at all, but has simply added an arbitrary charge to my bill, with no scope of recourse...

Rented a ford figo from zoomcar thoraipakkam (Chennai). But less than 30 mins, after starting my drive, the ac stopped working.
I was not willing to continue my 3 days journey with a broken ac. (You know the climate in chennai).
So i requested to either change the car or i wanted to cancel the booking.
But the customer care said, since the booking was started i cannot do both. Only option left for me was to continue...

This is with reference to my booking #JPS6TGW52. It was the first time I was taking a zoomcar. The executive who handed over the car asked me to take the photos of the damages and he pointed to the specific damages whose photos I took in my camera. There was 1 particular damage that he didnt point me out to and I failed to notice it and I completed the checklist.

When I was returning the car, the executive already knew which...

Date: may 30, 2017.

Dear ashutosh singh,

Outstanding recovery notice

This e-mail is with reference to the booking made by you on 23 nov, 2016 11:50 pm using booking id jps6vv5xm through the companys webpage/mobile application. You had made initial payment of rs.840/- as initial rental charges for the aforementioned booking for car bearing registration number figo ka03ac2847 which was handed over...

Hi i have booked car the i'd number jps6tusee. One our trip finished, we got a response from zoomcar that the refund will come within 24hrs but after 5 days also i have not recived my rss.5000 refund. Kindly help me to get back our refund. I have send them repeated mail but one time they say 1 day next time they say 15days. I think the company is using our 5000 to run....

Hi,
I hired a ford figo for 33 hours from zoomcar and paid all the amount in advance. (Vizag city)
When i picked the car (Nad junction), there were many checks at the vendor outlet in the phone application and vendor made sure to go through al those checks except if car ac's is working or not.
Now after we pick the car and travelled about 10 kms, we noticed ac was not working.
The first thing anyone normally...

This is with regards to the zoom car booking reference JPS6TKAW1.
I had horrendous experience with the so called customer care who are supposed to hear out customers.

I accidentally did a booking for 28th of may whereas i was supposed to travel on 27th may.
I realized this on 27th itself and started talking to customer service immediately after that.
The customer service department that included (Ramya,...

I booked zoom car on 27may timing 9pm to 7am booking ID JPS6TU6HJ with in 15 mins I cancelled it and I pay Rs 6110 and they refund Rs 5000 not full amount.i Call and talked with customer care they told this is our deal we refund only Rs 5000 not deal amount.. What is this rubbish policy they makes us fool..this is my first and worst experience with Zoomcar.
Please refund my whole amount or Rescheduled my booking I'm first time user...