Zoomcar Complaints & Reviews

I booked a mahindra scorpio (Red) on october 13 2018 through the zoom car site in manglore. The payment was successful and the amount got deducted from my account. After the deduction i was redirected to the zoom car booking page reporting booking failed. I called customer care but nothing much of help. I had to book again despote money being deducted once. The amount was 975 for 50 km. The zoom car staffs told me to book through the app rsther than the site, which i did after the first failed transaction. I have read complaints that others have posted regarding the same issue. Please help regarding this issue. I have attached screen shots which shows the amount being deducted twice.

There is a "refer and earn" scheme of zoomcar which is a humbug. Despite 10 mail exchanges their representative did not credit the 600 pts due to my friend. I had used his referral code to hire the car. The customer-care team does not care for its customers. Not accountable.

Beware of this fake promise.

Renting with avis this dussehra! Even if it's a small amount extra i get unlimited kms and atleast i am not...

Today at 6:10am i subscribe pedal services with 49rs & unlock cycle & after half an hour i finish my trip at 6:40am & immediately i lock the cycle lock but in app end trip is not responding or app is not responding so i leave the cycle in zoom pedal station (Naki ki diwar) raipur chattisgarh & leave from there but after 2 hours i got massage that you will charged 36 rs for cycling 2 hours which i didn't is this is a right way you earn money from us. I request you to please resolve my problem & here i provide my trip detailed cycle no.3177557 start time 06:10am & end time by your app is 09:04am a

Hi all,
This is s. Siva gayathri from bangalore. Today morning i have started zoom car pedl ride. I have a subscription for one month. After some time if i opened the app it is displaying something went wrong please try again later. I have locked the cycle in the station... But even the page is not displaying. I have checked with my friends they are also facing same issue but they did not took the cycle. Whether my cycle ride had been ended or still running. Pleae solve the issue asap

This happened on 7th sept 2018 at vijaywada branch (Benz circle). We are given with a car which already has some damage outside the car like scratches. Also, odour in the car is not at all good as it had caused nausea and travelling in it was like hell. At the end of the day, we returned the car at the branch and there was a scratch made by us, but it was small. They asked us to pay for that, we accepted and asked for the amount we need to pay. Then they sent a picture of the scratch along with older scratches to the head office, they calculated for the whole damage and demanded us to pay for it, they are not even listening to us about the older scratches. They took the decided amount from us. Along with that they are not respecting the customers properly. I don't wish to use zoom car again in my life. The most disgusting experience. We are expecting refund and a polite way of answering and genuine way of deciding the amount.

I took vehicle from zoom car today for 8 am to 8 pm for maruti swift at booking id jps64vl83 for 11 october 2018, i took the car and i was new to keyless entry i had a chat with zoomcar executive and she guided with that, there were multiple scratches on front and rear bumber and she told me to mark it in checklist, when i returned the car there was no person there and i completed the checklist sand returned the car.

When i reached home there was a pending rs 2500 paymnet showing for vehicle damage.

How am i responsible for the car after when i returned the car. Even it was not a zoom car location how can i believe that they are claiming damage is done by me..

Please do something they are creeep company just looting the innocent customers

I registered with pedl 3 days ago. Paid whole month subscription. There were many pedl cycles available in dhanori area by then.
After three days suddenly there were no cycles. I did receive any notification saying they are going to move cycle stations. All other cycle stations
Are 6-7kma away from dhanori, pune. No one can travel 6-7 kms just to take pedl ride. This is ridiculous. Me and brother both paid for one month subscription and now there are no cycles. This is a theft. Please bring back the cycle station or refund subscription amount.

Hi.. I was unable to unlock my cycle.. Thn i tried second cycle in that also same problem i faced.. My payment was deducted for three times.. Because of this issue.. Also i was unable to end my trip.. My duration started but didn't used cycle.. Somehow i ended my trip.. Which i have not used.. So kindly refund my amount 3+3+6 rs total 12rs in my paytm account..

I used #3185491pedl cycle in bangalore on 8th october 2018 at 08:11pm for 31minutes but for me it was inconvenience because of height and weight so i locked it... After 3 days i seen my zoomcar app and i shocked... My trip was still continued and bill was nearly 1128rs. I started end my trip but it was not end so i decided call the customer care but they don't reply me... So what should i do???

I am very disappointed to see that rs.5000 have been levied on my booking id # jps640gr2 as inconvenience fee.

This is regarding the request i placed for getting the vehicle towed because i experienced issues with the car's clutch while going uphill. The car was unable to pick up after covering certain distance uphill.

While the towing representative never reached on time as i waited with my family for 3 hours near the vehicle, i managed to drive the car downhill and on a plane surface and returned safely.

On discussing further with the support team about the charges levied, i learned that there was no issue identified with the vehicle, while i can assure you that the car was immobile after a covering a certain distance uphill.

While there is no clarity on the break-up of rs. 5000 levied as inconvenience fee, there is no means for me as a customer to understand on what basis those charges have been levied.

Requesting your attention in this matter.

Regarding the booking id jps64p34z the booking was for 10 september 2018 10pm to 13 september 2018 2am
Now first of all i was provided the car in which there was problem of clutch slippage i had picked up the car on 10 september 10pm and after experiencing problem i had immediately contacted the zoomcar on 10:55pm same day and at that time i was connected in conference call with the zoomcar ahmadabad team and the zoomcar executive and at that time i had explained it to them the problem which was occurring and i was told to take the car if problem is there next day do contact us back.

And the next day still the problem was there in the of clutch slippage and again i had contacted the zoomcar for around 4 times regarding the problem and then i was called back by zoomcar team and i had explained to them the whole issue which i was facing and the executive told me that do check the car with the local service center so that the problem can be solved. I had in the evening checked to the service center i was told there is some problem with the clutch and it can be rectify only after it has been opened. Then again i called the zoomcar executive and when i was called back by the zoomcar i was told to repair that problem which is being faced with the clutch and to take photos of the spare parts which is to be repaired or replaced and do take the bill. I had taken the bill which i uploaded in the zoomcar application and on 19 september i got called back by zoomcar and had told me to send the photos of the damage part i instantly mailed them back with the photos.

Now after that i called the zoomcar every day regarding the issue and for refund every day i used to get only one answer to wait for 24 hours.
After 19 september when i had mailed them the photos i got call on 24 september from zoomcar ahmedabad and he asked me what was problem with the clutch i had explained him that as per local service center person who told me that there was some problem in clutch because previously some customer of zoomcar might have driven the car with half clutch pressed so then only the problem comes in clutch plate and so with out any option and with the consent of zoomcar executive i had to do that. Then afterwards zoomcar ahmadabad person asks me for job card i explained him that jobcard was taken back by local service center as after the repairing work is over i was provided with the bill and job card was taken back by them and also i was not told by any zoomcar executive to take photo of jobcard and i was only told to take photo of damage part and to take bill which i did so after 11 days and the trip getting over now why asking for jobcard if it was necessary then you should have told me the same day to take photo i was only told for bill and the damage part photo.

So from my side i have given all my explanation further you can check the call records everyday i have to call regarding the refund issue it has been 25 days since the booking has been completed and i was promised that refund would be issued in 5 days i am not at all satisfied with your service further i request you to refund the maintance amount asap

Dear sir,

I have locked bicycle afrer complete my riding at sunday around 6.00 pm but unable to end my trip.Now i have checked that ride is in progress and it showing huge amount trip cost unnecessarily.

I have complained also many times. But it is not replying.

Please resove this issue. I have photographs also as locked the bicycle.

Bicycle no - 3210344

Regards
Bapi Barik

I've booked a cycle (no : 3179988) from city centre 2 in and used it for 7 minutes but unable to end the trip with showing different messages and it has been 20 hrs 30 mins and still counter is running. I've also mail this issue with screenshot on [protected]@zoomcar.com at yesterday night but there is no reply. End the trip ASAP and refund my money which deducted from my paytm account. Look this issue on priority basis.

I've attached the screenshot of the error messages.

Cycle no : 3179988
Name : Shovan Mondal
Area : Rajarhat, Kolkata

I booked a car for 28th septempber.

735 kms were free. It was swift. They provided me with half tank. While returning the tank was empty. I filled rupees 1000d disel. How is it possible to complete 730 kms in half tank. They are cheating people. So i filled 1000 disel in order to come back. I have submitted the bill. Now they say i will not get any return.

I want my money back. Otherwise i am going to consumer court

Rediculous service.

Booking id : jps6djmx

I have booked pedl 08 oct morning. Once i started my trip come to know cycle is faulty. I tried to fix unfortunately not fixed hence decided to end trip but unable to do tried many time at thank god last after 15 minute got message about trip was end and 6 rs is deducted from paytm. There is no customer care number where i can logged complained eventhough website doesn't provide sufficient information. I dont know why gov is not baning this kind of company who set up to do malpractice. I wanted to request through this forum to refund and improve the system to avoid these kind of issues

Hi team,

I have booked cycle no 101296 and trip is not ending. I have locked the cycle but still the trip is not ending. This is pathetic and i am very frustrated now. My paytm money is getting deducted continously. Can you please stop this. Also please remove paytm from payment option as it is pathetic and unec cessary money is getting deducted. Very disappointed.

Regards,
Rahul medhe

I was unable to end my trip even on pedl station i even paid the excessive amount of 1401rs still the timer is running i have paid there multiple time of the following trips from my paytm wallet of every end trip and the app pops backs of my trip running the timer the total amount goes around 1500 which i think is the actual cost of the cycle. Over all of this i am unable to find there customer email i'd or contact no on there site, the help line just shows the steps of how to end the trip and nothing elss.

I used pedl in pune on 2nd october 2018 at 9am for 2 to 3 minutes but for me it was inconvenience because of height and weight so i locked it... After 5 days i seen my zoomcar app and i shocked... My trip was still continued and bill was nearly 2300rs. I started end my trip but it was not ended so i decided call the customer care but they don't reply me... So what should i do???

Hi.
I completed my pedl trip of 1 hour 7 minutes, but was charged rs 21/-.
As a very bad design, their contact support page does not give any option to complain about wrong/overcharge of trips.
Even their customer support number ivr has limited options and we can no way speak to an agent. The number is [protected].
I wrote a complaint to [protected]@zoomcar.com but got a auto reply to contact them through app or web.
My registered mobile is [protected].
Please do the needful.

Thanks

Booked cycle no. 3207092. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 100 rupees and already it took 55 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys
And please make sure that you have a dedicated customer care number exclusively for pedl.