[Resolved]  Zoom Car — pedal cycle

I was unable to end trip, though I placed the cycle at desired location . Now I am being asked to pay 81 rs to continue using PEDL. Please look into this issue .Cycle number 102851.I can't pay 81 for 2 hour use and software issues.

please help my cycle no is 102464 is not ending my trip so my balance is reduced

I am unable to end trip, though I placed the cycle at desired location in pune. Now I am being asked to pay 81 rs to continue using PEDL. Please look into this issue .Cycle number 101957. i have mailed to customer care but not recd. any response

I am unable to end trip, though I placed the cycle at desired location in pune. Please look into this issue .Cycle number 101957. i have mailed to customer care but not recd. any response

I am from Chennai, I tried to unlock pedal cycle today morning, the cycle didn't get unlocked but my trip has been started, I finally decided to end trip after several attempts o[censored]nlocking it, but I can't do it either.
I got frustrated by contacting the support (as the same (default) email is forward from the support team.
Pls do something as I can't pay for just trying to unlock the cycle.
The cycle no is 100725

Hi Team,

This is turning out to be a horrifying experience...To start with it was all going fine and though it use to take a while to end the trip even if the cycle was parked at the pedal station...
Now comes the reality, which sucks, so on 26th Morning this month, I had picked one of the cycles from the pedal station near Zensar IT tower, Kharadi and after an hour parked it one the same spot however after trying my luck for several times and moving cycle from one point to another, system did not allow me to end the trip to which I read the policy which clearly says that “ Trip will get auto ended if parked on the active pedal station” I left it there assuming they will track the cycle and end it.
Apparently it did not happen and I started getting msg about the trip not being ended and the notification for deduction for the thing which should have been managed by you folks.

The crux of the situation is that I have been penalised for your negligence or system bug but for now its showing a pending of Rs. 151, I have attached the screen shot for reference.

Please take this off my record, so can I start using the services without interruption or Happy to close it forever and will delete the app.

Looking forward to hearing from you on this complain.

Regrds

Hello sir,

I have have tried to use bicycle on 8th oct.but that time I have shown cycle is punctured. Next day when I tried to use new trip I have shocked to see my trip amount.i have raised ticket 15-20 times but no one responded on it I have tried to call customer care but it's failed.not I am very irritating to see increasing amount and time.i have never use that cycle, but amount is increasing.i have seen very bad service in my life because no customer care contact not resolutions provide not taken any action.very disappointed.

I request to you, please end my trip now so that I can use my suscriber pack.I have attached photoes for daily complains.

My bicycle number:3200516.
Place: frount of mary gold, kalyani nagar, pune-411014.

Cycle No. 3237966 I would like a refund, the trip did not end even though I parked it in pedal parking with very few bikes. It would not end trip, I tried many times I tried to contact help and support but no help. It wouldn't unlock as well afterwards, so I left after locking it.
Now I saw that on my app it didn't end the trip even though I clicked on it so many times full day, now next day end trip worked it charged me 528 rupees, I used the cycle for only 21 mins. Please give refund. 13 December 10:11 A.M for that cycle No.

Thank you