[Resolved] Zoom Car — pedal cycle
Pune, Maharashtra, India
ShShubh Goyal on Dec 9, 2017
I booked cycle yesterday from silver space society vishal nagar pune.. After completing 3 hour and 42 minutes i went to return the cycle at same pedal station... After clicking on end trip error message has being popped up requested time out.. They deducted 10 rs from my wallet earlier at 11:24 pm yesterday... Now they further deducted 30 rs... Trip is still on and no response from help and support... I was not supposed to charge anything more than 8 rs.. But this ridiculous cycle is keep on increasing my fare.. And same has been deducting from my paytm...
Complaint marked as Resolved Jan 11, 2018
[Dec 09, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Dec 11, 2017
Please accept our sincere apologies for the inconvenience caused.
Please share the below details, we shall have a check and process the refund for the same. Kindly share the details at [protected]@zoomcar.com.
Paytm linked mobile number:
Excess amount debited:
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