[Resolved] Zoom Car — unfair cancellation fee | |||
I booked my first zoomcar for vashi, but the pick up location changed to kharghar after i made the payment. I am now forced to cancel this and then i changed it to my hotel in itc maratha which the system accepted but then again the pick up location changed to airport. I was charged twice for a total of 1800 rs for a cancellation fee. This is unfair. Booking cancelled : jps6fji5y Booking cancelled : jps6fjjct Was this information helpful? | |||
Jan 7, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Zoomcar Customer Care's response Hello User, Greetings! We did check the bookings and see that the booking is confirmed based on location pickup hub selected from your end. We see that an option was shown while making the booking that the exact pickup location would be within the radius of a 6-9 kilometer from the pickup hub. Hence, you had to pick the vehicle from a location within the radius shared. Regards, Appachu Zoomcar | |||
 3 Comments | |||
Comments
Cycle no 3193045
Used cycle for roghly 20mins and have been trying to end my trip for the last 20 mins but it's not getting eneded. It's pthetic seeing you being charged through paytm unnecessarily even when am not using and have been trying to end my trip. Very bad experience!
Vivek
[protected]
Used cycle for roghly 20mins and have been trying to end my trip for the last 20 mins but it's not getting eneded. It's pthetic seeing you being charged through paytm unnecessarily even when am not using and have been trying to end my trip. Very bad experience!
Vivek
[protected]
Zoomcar Customer Care's response, Dec 5, 2018
Verified Support
Hello Vivek,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
I have already completed my ride, but it is still deducting my money from last day my cycle number is
3217863
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3217863
Zoomcar Customer Care's response, Dec 5, 2018
Verified Support
Hello Vineet,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar