[Resolved] Zoomcar — regarding wrong charges | |||
This is regarding zoomcar booking id-jps64n0rc I booked the car on 16th of november and was a 4 hour trip... After i discovered that the stephenie was burst from before and the rear left tyre was also punctured. I called zoomcar for a recovery but got no reply... After my trip ended at the mumbai international airport i informed the zoomcar representative about it and he didnt say anything about the charges as well he asked me to upload the bill which i paid for tyre puncutre repair thatsit.. Next morning intead of a refund i see a pending charge of 5000... Please dont make such false charges as your customer base is already depleting and me being one of zoomcars regular customer am dealing with this problem. I have already sent zoomcar the proper proof still i am just getting the recovery notice for payments that all.. No calls to solve my problem I thereby request zoomcar to not give such faulty cars to customer as it can even costs life. Please be aware thay it is a car rental company and just not a bicycle rental company we therefore request you to work with the same professionalism and seriousness Also when i called up zoomcar customcare on 27 november i was informed that the representative has nothing to with the car and doesn’t even fill q checklist?? Which was totally false as i have seen them fill it myself So i only have one question... Even if the tyre was damaged by me why didn’t the zoomcar representative tell me that before I hereby request all reading this forum to be aware of such fraudulent acts and dont trust such companies with your money get another rental instead Was this information helpful? | |||
Jan 14, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 Zoomcar Customer Care's response Hello Akshit, Greetings! We do understand your concern here. We did go through the booking and see that our team already shared an update on the escalation raised. Also, we see that the damaged caused during your reservation. Hence, the damage charge is valid. We regret we will not be able to reverse the charge. Hoping for your kind understanding in this regard. Regards, Ramya. S | |||
 3 Comments | |||
Comments
Mane pdel cycle used kiya uski bat lock not diya cycle say but avbhi uscycle say blue light jalrahata but avhi bhi ami koy dusra cycle no unlock nahi koranA parahiu...
Placse sir solve this problem.
Placse sir solve this problem.
Zoomcar Customer Care's response, Dec 5, 2018
Verified Support
Hello Swadhin,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Trying since an hour. Not able to lock the pedl and amount getting deducted. This is frustrating. I am trying to lock the cycle from where i took it first. The application sucks.
Please find me a soultion. Not sure what to do. Just stuck with the cycle.
Please find me a soultion. Not sure what to do. Just stuck with the cycle.
Zoomcar Customer Care's response, Dec 5, 2018
Verified Support
Hello Nijhil,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5655
Pending
12
Resolved
2592
View all 5655 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Greetings!
We did check our records and see that the above email ID is not registered with us.
Regards,
Appachu
Zoomcar