Zoomcar Complaints & Reviews

Sir, i've booked pedl cycle (Cycle no:102133) on dec 2, 2018 at 10:28 pm from westend mall aundh, pune. But lock got stuck and ride started i tried to end the ride but it didn't work for me. I also mailed customer support to end this ride. But d'dn't get any reply.
Very disappointed. Not even a proper help or customer care provided to ask for help

I have tried unlocking the cycle, registered no [protected]. Cycle does'nt got unlock. So i have not used the cycle. I tried starting trip around 8.15 pm. Suddenly at around 10.30 i have received msg that from paytm rs 36 got charged. From that time i opened zoom car app and tried ending trip. Its showing cycle no 3223942. But i m not able to end trip. Plz end trip immediately and return my money. Paytm wallet linked is [protected]. There is no customer care no where we can talk to customer care executive. Its really pathetic.

I started with cycle 3187568. I kept in an empty parking slot. It has been more than 2 hours. The trip is not getting ended and showing parking full. Also going on deducting money. I have tried every possible pedl station near by, no where i was able to end my trip and wasted over an hour on road. And there is no number or person to contact in such scenarios.

Please refund my money and end the trip immediately....

This is regarding zoomcar booking id-jps64n0rc
I booked the car on 16th of november and was a 4 hour trip... After i discovered that the stephenie was burst from before and the rear left tyre was also punctured. I called zoomcar for a recovery but got no reply... After my trip ended at the mumbai international airport i informed the zoomcar representative about it and he didnt say anything about the charges as well he asked me to upload the bill which i paid for tyre puncutre repair thatsit.. Next morning intead of a refund i see a pending charge of 5000... Please dont make such false charges as your customer base is already depleting and me being one of zoomcars regular customer am dealing with this problem. I have already sent zoomcar the proper proof still i am just getting the recovery notice for payments that all.. No calls to solve my problem
I thereby request zoomcar to not give such faulty cars to customer as it can even costs life. Please be aware thay it is a car rental company and just not a bicycle rental company we therefore request you to work with the same professionalism and seriousness
Also when i called up zoomcar customcare on 27 november i was informed that the representative has nothing to with the car and doesn’t even fill q checklist?? Which was totally false as i have seen them fill it myself
So i only have one question... Even if the tyre was damaged by me why didn’t the zoomcar representative tell me that before
I hereby request all reading this forum to be aware of such fraudulent acts and dont trust such companies with your money get another rental instead

Date of incident : nov 19, 2018
User id : ramesh. [protected]@gmail.com
Booking id's : jps649u52, jps649uam
Case number : 1064541

Zoomcar has the worst customer service ever. I doubt opting for zoomcar again after this incident.

I was trying to book zoomcar on nov 19th, after the coking is done, money got debited from my account but booking was cancelled. I thought i had a problem with my bank and hence changed the card and tried again. Agin my amount got debited but booking was cancelled.
We spoke to customer care who told that there were issues with their payment gateway and refund would be initiated soon. They initiated the refund next day but until now i didn't receive any amount. I am losing my patience waiting to connect to customer care everyday and following up. This is so painful and irritating. I have given all the information needed and attached screenshots. I would like you to resolve my case soon so that i can trust this service again. If i do not receive my amount in couple of days, i will be raising consumer case on you guys and fraud order case with the bank.

Thanks.

I had taken padl 1dec morning. But this pedl chain are damage i lock the pedl and end the trip but trip are not ended today are 3 day to get pedl i already pay money but money are automatically increased.
My mobi no.[protected]
Cycle no. 3161150
I not use cycle but money are increase 579 i have already ended trip but some problems are facing me. And no any costumers support to contact us... Plz help us
Thank you

I have tried to start ride from indiranagar with cycle no. 3164974.
Ride has been started, but could not unlock the cycle.
Even i am not able to end the ride. It is still on.
I could not find any helpline or support. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Name: rajath shetty
Place: indiranagar

Hi team,

The zoomcar pedl is charging me a colossal rs.528 rupees for the cycle (No. 3224886) i couldn't use, for the lock was not responding. I couln't end the trip, as it was not in the pedl station and it is impossible to carry as it won't unlock.

It would be great if can please help me with this issue at your earliest convinence. I have attached a screenshot to help you with the same.

Thanks and regards,
Arnabesh das

I am trying to stop trip of bicycle no. 3175100 after usage at the same station from where i hire it but even after locking the cycle... End trip is not happening and it’s still reflecting trip in progress. A tried station in 2km radius but same status every where. It’s a harassment and i can’t help in it. I am forcing not to use it again. Plz help.

I booked a cycle 3182830 stationed at my office location & used it for around 5-10 minutes, but unable to end trip stating parking is full and end the trip at some other station, which also shows the same message. I am being charged for every 3 10 minute ride as well. Could you please assist in ending the trip. Kindly have look on the issue and help to resolve on priority.

Hi,
Today i have used pedl app cycle 1st time. After completing my drive i am unable to end my trip. I been trying more than 2 hours but no luck. Still amount is reducing from my paytm account. I was park the vehicle in the location was showed in the app but couldn't end the trip.

Please have a look on this. I lost 70 rupees. Still trip in progress.

Please help me to stop my trip.

Cycle no - 3212110
I parked near to mantri square mall.
Malleswaram.

This is absolutely ridiculous. For past 45 min, i have been trying to end trip but it is not happening. Either it forever eternity keeps sending request or gives error message saying ‘something went wrong’. And for all the while, you have been charging money to my account and it is still going on. This is absolute fraud. Fix the problem at your end and end the trip. And immediately reimburse the money to me.

I ended the trip at 1hr 27 min.

Worst part is, there is no helpline, no call center and there is no way to log a complaint in your app. What sort of company are you running???

My cycle id-3213012
I booked pedl frm kotak mahindra bank sb road pune. And i locked the cycle at station point but i didn't end my trip. And when i try to end trip it's popups as end trip is prohibited and i'm not using that cycle still money is incurred and also im unable to do end trip.. When i press the end trip button then output message is : end trip is prohibited i'd displaying
Please look after this matter immediately

Location-pune
Thank you

Hi
I am not able to end trip for pedl cycle id 3212013 please end the trip and i am unable to end trip after 15 minutes of riding and money is increasing in pedl app home so please end my ride and do not charge me for unused trip please unlocking cycle with id as mentioned above and try to maintain the cycle lock please urgently unlock my cycle
Location... Pune
Thank you

Hi team,

I booked a cycle 3209673 stationed at my office location & used it for around 11 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message because the cycle lock isn't working as well.. It asking me to pay 126 for more than 8 hrs.. And it's still going on.. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3209673
Name - debojyoti sarkar
Area - sector 5.. Salt lake.. Near rdb cinema hall

Hello.
I have been trying for the last 3 hours to end the trip. But it is not yet ended. I have already incurred an outstanding amount of rs 8 till now. And i have gone back to that pedl station along with my friend roamed around and his trip is ended. And my trip is still not ended. Its been 3 hours and 30 minutes. However i used the cycle for only 10 mins.
Cycle no — 3174444
Mobile no — [protected]
Zoomcar doesnt give any live assistance. A frustrating day. Still dont know when will this trip end. I have a lot of money in my paytm. Couldnt transfer that. I want all my refunds. End the trip as soon as possible. Couldnt take the cycle for a world tour. So stop acting cheaply zoomcar and end the trip.

Zoom car — not end trip works
My cycle id: 3252253
User id:[protected] on nov 29, 2018
I booked pedl from marigold complex. And i locked the cycle at station point. But i didn't end my trip. And when i try to end trip it popups as end trip is prohibited, approx 250 rupees is debited but i am not using that cycle and also im unable to do end trip.
When i press the end trip button
Then output message is : end trip is prohibited is displayed
Please short out my problem.
Location: pune
Thank you

I have booked maruti swift for rental in the booking id: jps64bqto for the period 4/11/18 to 5/11/18. The car tyre had a puncture in my drive. The equipments were not provided properly so i had a delay of 3 hours and i paid extra for being late also. They did not get any sign of vehicle condition, but they tells that i have marked that all parts of vehicle are good. Now they have said the tyre is being damaged by me and deducted 4000 from my deposit.

Hi,

Hello, this ia extremely urgent. I am using pedl service in Senapati Bapat road, Pune. My cycle number is 3180676.. I unclocked the cycle and my trip started since morning 9:17 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 10 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
The bill has already gone to 225₹ which should have been 3₹ if the situation or support could have been better.

Booking Cycle no.: 3180676

Request your help and support.
Hope to hearing from you soon.

Hi,

Hello, this ia extremely urgent. I am using pedl service in Senapati Bapat road, Pune. My cycle number is 3180676.. I unclocked the cycle and my trip started since morning 9:17 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 10 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
The bill has already gone to 189₹ which should have been 3₹ if the situation or support could have been better.

Booking Cycle no.: 3180676

Request your help and support.
Hope to hearing from you soon.