[Resolved] Zoomcar — Zoomcar not returned full fuel refund | |||||
Zoomcar is cheating customer's with 'free fuel' tag. BOOKING ID # JPS6T16QI Place: Silk Board - Hosur Road (Hotel Ibis), Bangalore Day travelled: 1st and 2nd of July, 2017 Car booked: Ford Endeavor Security deposit: 5000/- Fuel given: 1/3rd of tank Fuel filled: 2200/- Security deposit refunded: 4502/- When I ask for full fuel refund, they were saying that, I might had used the vehicle in heavy traffic with full time AC ON and might had driven in ghat section, which will consume more fuel than expected, and not going to return full fuel refund. I spoke with Manjula and other lady on the same, they are simply saying sorry for not giving me the vehicle with full tank, at the same time she was telling, it is not possible to refund the money. In fact, if they would have given me with full tank fuel, it is not necessary for me to re-fill the fuel. I would have definitely completed the entire trip with just 45 liters of fuel. Seems like this is new way of cheating customer's by giving very less amount of fuel than required, and asking customer's to refill the fuel and deducting some amount saying that we over used the fuel. While writing this review, I had gone through similar complaints(Not returning full fuel refund) about Zoomcar. I would suggest go with Revv or Myles, as their vehicles are less used and in good condition, instead of getting cheated by Zoomcar. Was this information helpful? | |||||
Aug 22, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 22, 2017 Zoomcar Customer Care's response Hello Prakash, we understand your concern regarding the fuel refund. The fuel estimate is calculated based on the mileage of the vehicle, fuel percentage, kilometers driven and many other factors. Based on the calculation the fuel bills are validated and the same will be processed. For both the booking the refund is processed based on the estimate. Hence, we will be unable to do much in this case. Hoping for your kind understanding in this regard.
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 5 Comments | |||||
Comments
EXACT SAME ISSUE
Booking ID: JPS6TST2E
Ford Figo TN 06 P 2272
Drived on 4/8/2017
Myself: Kevin P
I booked a figo for a day and my fuel was around 25% initially for a free km of 110. I had no other choice than to fill up for my trip and they [Customer care & the zoomcar representative on site] happily ensured me that i would get a complete refund of my fuel bill.
I re-fuled for 500/- and uploaded the bill and finally, the refund i got was 428/-
I know its not a huge amount, still I could'nt ignore it and dint want them to get away with this.
After calling the Customer care, they blabbered that according to their fuel estimate software i might have used AC, Heavy traffic and lame other resasons, and I am eligible for obtaining only 428/-
All i want to ask is, then why the ##### is ZoomCar claiming a full refund for fuel and on what basis are they taking and calculating the fuel consumption estimate, when all the fuel readings before and after the trip are checked roughly and approximately by an ordinary guy on site. When asked more specifically, they told they have a chip in car that calculates the exact fuel consumption. Now come on, They telling Ford Figo has an Integrated Circuit System to which they can link a chip and get to know the exact fuel consumption in percentages, ###### ubsurd.
Just another absurd level of cheating customers .
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Booking ID: JPS6TST2E
Ford Figo TN 06 P 2272
Drived on 4/8/2017
Myself: Kevin P
I booked a figo for a day and my fuel was around 25% initially for a free km of 110. I had no other choice than to fill up for my trip and they [Customer care & the zoomcar representative on site] happily ensured me that i would get a complete refund of my fuel bill.
I re-fuled for 500/- and uploaded the bill and finally, the refund i got was 428/-
I know its not a huge amount, still I could'nt ignore it and dint want them to get away with this.
After calling the Customer care, they blabbered that according to their fuel estimate software i might have used AC, Heavy traffic and lame other resasons, and I am eligible for obtaining only 428/-
All i want to ask is, then why the ##### is ZoomCar claiming a full refund for fuel and on what basis are they taking and calculating the fuel consumption estimate, when all the fuel readings before and after the trip are checked roughly and approximately by an ordinary guy on site. When asked more specifically, they told they have a chip in car that calculates the exact fuel consumption. Now come on, They telling Ford Figo has an Integrated Circuit System to which they can link a chip and get to know the exact fuel consumption in percentages, ###### ubsurd.
Just another absurd level of cheating customers .
Now a days zoomcar is not transparent it is charging abruptly without customer knowledge. Beware of fraud policies.
Km coverd 88 out of 100
Fuel filled 600
Refund 448
Km coverd 88 out of 100
Fuel filled 600
Refund 448
Zoomcar Customer Care's response, Mar 8, 2019
Verified Support
Hello Mithun,
Greetings!
Please accept our sincere apologies for the trouble that you had to go through, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.
Regard
Wasim
Zoomcar
Greetings!
Please accept our sincere apologies for the trouble that you had to go through, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.
Regard
Wasim
Zoomcar
I booked a zoomcar, Vitara Brezza on Nov 20th 2021. The car had less than 10% fuel when I picked it up.
I returned the car on 23rd Nov with 80% fuel, petrol was ₹110 at the time.
I was told I will be refunded, the lack of integrity that zoomcar brings along is such a shame. Almost 2 months later I’m still asking for my fuel refund.
Siddarth sudhakar
Booking id JPS691L3V
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I returned the car on 23rd Nov with 80% fuel, petrol was ₹110 at the time.
I was told I will be refunded, the lack of integrity that zoomcar brings along is such a shame. Almost 2 months later I’m still asking for my fuel refund.
Siddarth sudhakar
Booking id JPS691L3V
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Almost similar and other problems I have too faced. I am filling a legal complaint against Zoom car.
Lets fight it out. If you wish to join me, we can seek justice and compensation for the harassment we have gone through.There are hundreds of people getting cheated and fooled by Zoom Car. You may reach me at [protected]@gmail.com
Regards,
AK