Eureka Forbes Complaints & Reviews

I have been trying to source the replacement filter bag assembly for my trendy steel filter bag for the last 3 months but to no vail. Have contacted service guys n number of times and they keep on giving somebody else's number to contact. This has been going on and on. Finally made a complaint to the office some sales guy (Supposedly) said service team was not available and he would ensure somebody contacts me today. It's been 10 days now....

Sir I purchase your product 1 month later
I will call you helpline no then we say educative visit in 2 days full month we say educative visit in 2 days. I will spend 40$ per day for water can. Your educative visit in 12/2/18.he say you give me 700$ For extra charges. I will not pay the charges. He damage my product.
Then I will call him he say you are mad why are purchase a product from stoped company. He use a abuse languages.he...

I purchase aqua guard purifier (50lph raviva basic) date - 22 dec 2017, saller party - kariston technovisions pvt ltd, bill no - gk/17-18/448
I continue calling your team but my installation not don till date.
Your service is very poor, and your team commitment not valuable, next time i am not purchase any products our company and not suggest any person & relative...

We purchased dr magna - ro+uv nxt. Barring a no.[protected] on 5-2-17. First free service was provided on 24-8-17 and 2 nd free service was scheduled on or before 5-2-18. Everything was fine until today, my machine was well and good. But the real problem started when the service man called us (Stating that there is a casual check up) and came on 12-2-18 and on opening the machine he said that our filters were damaged and needed to be replaced....

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the...

I purchase a eureka forbs aquaguard pro ro+uv+tds on[protected] for rs 27990/-invoice no-[protected] order no[protected] po order no[protected] coustmer id -[protected] item coad gwpdagpr00000.This product make trouble many times .An aditional candel also installed . This product not give good performence .We buy the best product of eureka fobes . From one months it make many trobule the person come from aquaguard give advice to take amc for next...

The service is pathetic. The serviceman came twice for the same problem & didnt even solve the problem. The problem with my filter was "end of life indication". I called for 1st time, he went away washing the filters. The problem was still persisting. I called 2nd time. Again the problem persisits. And serviceman doesnt come in allocated time. I said come in 10am-12pm. He comes in the evening when my father is the only person...

Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired...

The technician who came to just reinstall the purifier again came today in my absence and collected rs.1000 from my mother replacing one cartridge and telling that if it is leaking you can lodge the complaint and concerned technician will come and he is not the one who is assigned to replace the cartridges. Why did he try to meddle with the cartridges when he is not assigned to do so?...

My house is loyal aquaguard customer for last couple of decades. Every 5 to 6 years, we replace the aquaguard purifier with newer model from aquaguard.
But these days, i am feeling like throwing out this aquaguard purifier out and replacing it with another brand...

Because this "aquaguard total infiniti" is not not working for last couple of months.

Few of the many complaint numbers
[protected]br...

We have requested for re-installation service at new address and the technician has damaged a cartridge which is not usable now. He is asking us to pay for the new one which is costing rs. 2400. He was unnecessarily advising to replace all the cartridges worth more than rs.4000. Telling us that he will get the cartridges later, he was trying to collect the money....

My customer id is [protected]. I have purchased aquaguard geneus water purifier on 25/02/2017. So my amc should end on 24/02/2018. But when an executive visited my place for service on november 2017 and told me that november is the last date of my warranty i have purchased an amc from him for one year i. E november 2017 to november 2018. He gave me the contract receipt. A new service guy came for service in feb 2018 and told me that my contract...

I have purchased aquaguard enhance (Ro+uv+tds), during the warranty period i have received a call from customer care - eureka forbes on october 2017 (Tentative date) service due as warranty was about of expire next month. I have confirmed to scheduled visit of service engineer. Service engineer has visited my place & suggested to replace the filter cartage, he has committed 1 year replacement warranty on these filters.

Now...

I brought a new machine dr aqua guard on 31/1/2018 at 4 pm payment is given in the same day worth rs 13290/-. They instructed us to install on the next day now it is 5/2/2018 till no turn up or whwn i call thew team leader mr muneer b either not take the phone or getting a very rash answer so this not nice from such an firm or organization
I request justice stern action against the person
Dr k murugan
Principal
Govt...

It shows that my complaint/issue has been "resolved" but it is not. I filed another complaint (Second one) several weeks ago but now there is no sign of that. This is the third time (Same issue as stated in the first complaint - water draining nonstop). Even when the filter is turned off the drain/outlet pipe doesn't stop but water comes out from the blue outlet continuously! Wasting a lot of water so i have to lock my water tap itself.br...

I have requested eurekaforbes to provide new filter for product mentioned aspire uv wp for multiple times on their multiple office in ahmedabad. Even i had send photo of product and filter to their representative for ordering but no action has been taken by them till date and i am suffering like anything since pure water is basic necessities. Every time they are asking time to resolve complaints but almost three months gone without resolution....

The eureka forbes has send a legal notice to me dated 13th jan2018 on my customer id :-[protected], complaining for dishonuor cheque etc. Despite of having paid electronic transfers from my bank state of india asaf ali road to them and thier official do not have any record papers etc. There is no question of dis hour of cheque mentioned in the notice.
Good faith i have given copies of records to them. They promised they will come back...

After one year of aquaguard water filter purchase, the person from service provider of aquaguard from kasarwadi pune came for annual maintenance contract charing 1800 rs for a year saying there will be two candles replaced within a year. But when i called for second candle replacement in month of october 9th 2017, the person demanded for money. I said i will not pay as i have already paid for it. Then owner of the franchise said that the...

Sir
i purchased your companys vacuuam cleaner model WDX2 vaccuam cleaner from your Porur Branch invoice dated 2.1.2018.Marketed by one Mr Radhakrishnan and assisted by Mr Manikantan. Actual price Rs 15290

He assured toallow a discount of Rd 1000
I am eligible for a gift of Travel Bag or Watch or Umbrella . We opted for
Umbrella .
Refund of Rs 500 for the accessories of old Machine
He assured...

On 17/10/2017 i have purchased your product dr. Aquaguard magna hd uv and it was installed on 19/10/17. I thank baroda office for facilitating this purchase as they explained all the nitty gritties well (Customer code: [protected], po no. & date: 3227244, 17.10.2017.
However, particularly at 65, i feel bad to remind the baroda office to give me the cash incentive that they had offered and promised at the time of purchase. Such frivolous...