Eureka Forbes Complaints & Reviews

Very bad service and cheating us of amc money without providing any service. Even when we give them complaint they fool us with wrong information....

Today technician visited and tried to rectify the problem. However he failed citing reason that pcb is not working.
It is surprising within 2 months water purifier brokedown.
Is there problem with the quality of products of eureka forbes or am i supplied with substandard product.
Tomorrow will be third day we will not have filtered water.
We are facing lots of inconvenience as we have to manually filter water...

I had taken AMC for water purifier at my home in October 2019, AFTER BELIEVING the big talks and false commitments of timely visits for maintainence at regular intervals in 1 year .
however in the last 1 year and especially with the lockdown been imposed from March To July, we did not receive a single call for any maintainence and instead of giving an extension for 1 year, they have given a 1 month extension ....

I took a 3 year AMC where I was committed quarterly free service and free candle/filter replacement.
Last service was done in Sep2019 and the next visit was on 4th Oct 2020 - a gap of full 1 year with 3 service in between missed. I can understand the COVID scenario, but this happened only since lockdown in March 2020. I demanded a refund for the lapse in service or extension of AMC by 1 year.

I am told (threatened by...

I am writing to bring to your kind notice the pains that I am going through to get a product that I purchased from Eureka Forbes to be serviced.

I had purchased a water purifier (Model Aquaguard Reviva) couple of years back. On completion of the initial AMC period, the salesman from Eureka Forbes very promptly came down to my house for a AMC renewal. I had the AMC renewed for 1 years(28th july 2019 to 27th july 2020) by paying...

I have been Aquaguard customer for the past 7 years. Had complained in June that aquaguard(which i purchased last year) is not working. Technician came in June and couldnot resolve the problem.
Then again he came in August and tried solving the issue. While solving he removes the PRV(Pressure reducing valve)
and tries a lot things and then mentions that due to high pressure, the water filter has busted.
Have 2 questions...

I had purchased eureka forbes 8l aquaguard cd genius ro+uv+uf almost two year back. Suddenly, it stop to work and totally turns off. Service representative came and analysed the product and informed that its pcb circuit needed to be replaced. It has been several days and nobody is having an answer for the availability of pcb circuits. Also here i attach some picture he left the ro machine totally open after he checked the fault, is it a right...

Purchased aquagard - amaze on 23rd august. The new ro has a defective membrane.

Highly unsatisfied with eureka forbes
1. Installation visit was after 10 days of purchase
2. Installation agent checked water quality and was satisfied with quality 600 tds
3. Complaint raised by us 2 days later and other agent visited 7 days later to check salty water issue. Said that membrane was faulty and needs replacement.br...

I'm using water purifier and since i bought i correctly maintain through regular service and amc and all through company only. Now they say that that spares for the machine as stopped
I don't know how a company will stop the spares even for the machine. How can i trust again and get a machine in the company as they won't do it again...

My water purifier reviva is in amc for 2020-21 and it started in feb 2020. Technician visited and replaced filters in feb 2020 and amc was done in the same month. Post feb 2020 not even one visit was done by the executive nor i received any calls. I have been following up with customer care from more than a month now to send technician but so far nobody took action on my complaint. I wonder how can be a service so negligent and it is being...

Customer code :[protected], renewed on 07/09/2020 to 06/09/2021
Customer name : tapati sircar
Mob: [protected]
Uv tube not working. Kindly attend earliest.
Address :
Avasa a 1, flat 804.
A. B. Road, bijalpur,
Indore 452012
Madhya pradesh....

Hi,

I have brought this eureka forbes in 2017 year and on each year i am renewing the insurance for this product. So for this 2020 year also i have renewed my insurance with rs. 5000 and right now there is some issues with my water filter, so i called the customer care to send the technician to resolve the issue. But they came and said that some parts needs to be replaced and they will replace it soon. After that there is...

My machine is dead now, which is out of warrantee. I have raised a service request to customer care ([protected]) on 06.09.20 vide complaint no: [protected]. I have called this number 5 times till now, but no one has visited/called me till now. Executive tells every time that he has mentioned this to resolve on priority. 3rd week completed, no response till now.

How can anyone use direct pipe waster if he is using aquaguard since...

I am using the eureka forbes reverse osmosis water purifier since several years and had renewed the annual maintenance contract on 11.08.2020 by making a cheque payment of rs 9400/- (Cheque number being 148543 dated 11.08.2020) of punjab national bank to technician mr tiwari.

Ever since my water purifier was serviced on 11.08.2020, i am facing several issues which has not only taken my significant time for rectification but...

Service request ticker [protected] not attended till date, already 8 days passed no water coming from acquaguard machine, calling daily but useless customer support having false claims...

I want to know what kind of service eureka forbes provides? Do you people care for customers or for yourself? If i wish to buy amc contract then why should i be paying for visiting charges also? Is this fair to the customer? Imposing us the rule that expired amc will hve to pay 500₹ visiting, but why should i be paying 500₹ visiting when im buying amc contract? I will never suggest anyone on this to buy eureka forbes products bcos they...

I had purchased water purifier revivia nxt from:

Exide power zone (Tt agencies)
Srk building, 297, sathy rd, amman koil, poompogar nagar, saravanampatti, coimbatore, tamil nadu 641035

They hadn't updated the warranty with eureka, when i call the customer service they don't see a product registered with my phone number.

I called your customer service they said they can't help without a customer...

I have purchased aquaguard enhance model water purifier and also purchased amc (Annual maintenance contract). When i complained to them by calling to their customer care they promised to send an executive to check it. I had raised the complaint on 11-sep and even after 11 days they haven't attended to it. Quality of the water is poor....

Too much expensive dr. Classic plus unit. Every three months have to expense about rs. 2500 for replacement of filters. This is very bad feature. Ask your company to remove this limit of purifying. Then i will renew the contract otherwise. Ask your company to take away this unit free of cost......

I have an amc with eureka forbes for my ro water purifier. I have called them at least 10 times in a time span of 2 weeks for the servicing of my water purifier. Every time they say that an engineer will contact me within 48 hrs. When the engineer doesn't contact me i call them again. This time they tell me that they have escalated my issue and it will be taken on priority. But it seems they don't understand the meaning of "priority" because...