Kesari Tours Complaints & Reviews

We have booked europe tour for 21st april 2020 departure and due to corona virus situation the trip has been cancelled by them; they dont communicate proactively and just sent one sms stating tour is cancelled and will be rescheduled. We do not want to reschedule but instead we are asking for refund as it's we have paid a huge amount from savings for 7 members.

But now there staff is not even answering any of the mails and...

We have booked tour on 23rd feb 2020 for dubai trip and due to corona attack trip has been cancelled by them and asked if we want to reschedule but instead we asked for refund as it's clearly mentioned in there refund policy if trip gets cancelled by them they will initiated full refund.
But now there staff is not even answering any of the mails and not even processing for full refund.
Bad service and not even customer friendly....

We have booking for 2nd April for Thailand, Malaysia and Singapore and because of less booking for this tour, Kesari cancelled this tour from their side.
When we asked for refund amount (it is clearly written in Kesari policy that if tour get cancelled from their side then full amount will get credited ) then Kesari answered that, we are not in position to refund your amount now.
How pathetic is this that they don't have 2 lac...

Respected Sir,

Keasari Tours have cancelled tour from their end due to lack of bookings.

Now as they themselves have cancelled the tour scheduled on 2nd April 2020. they are telling us they cannot refund the money; They cannot confirm when shall they refund, they do not have the funds any many more unacceptable reasons.

We are feeling like looted by keasari tours.

Please look into...

I would like to share my worst experience with kesari tours and travels.
My dad wanted to visit vietnam-cambodia and accordingly we were looking for different travel options. Kesari was overpriced however we thought it would be the safest travel option considering my dad’s age and also the tour was specially designed for senior citizen.
Travel plan was finalized and on complete payment we received the respective travel tickets,...

Hello, i would like to complain against kesari tours pvt. Ltd (Unit 104, new udyog mandir 2, mughal lane, mahim, mumbai 400016, india).
I booked a trip to phuket - krabi through kesari for 3 people. Tour code is; wf120220. Later, i requested for the cancelation for 2 people. Kesari staff - preeti from mahim office confirmed my cancellation and also confirmed that kesari will refun inr 80, 000.00 ti my indian bank account and will deduct...

We are planned the tour on 20th with kesari tour but due to my father health issue which was unexpected of plate lates count down. we info in them afte received the report that we are not able to come... nd very next day we request them for refund the done on amount atlist bcz its Its unusual event which was suddenly happen... which was my father health problem... the amount which we pay was 1, 10, 000 for 3 person which was not small amount......

Dear kesari,

This is in regards to the subjected tour and writing to you in a very not so happy state.

First of all i have given a brief feedback and based on same got a call from to listen in.

But i felt the need to have something in written which is more of value to me..

1) i have been part of kesari tours since 2008 so.. Its been 11 years now and it was because of the hospitality...

I had booked us east coast tour by paying rs 70000/- for 2 persons with kesari tour. But unfortunately our visa was rejected on 10th july 2019. I informed kesari representative supriya on the same day and sent her mail mentioning cancellation and refund. She told it would take about 10-12 days for the process. On enquiring after 10 days she says it would take 20-25 days. Now it's 25 days and i have not received any response.

I...

We joined europe tour of 22days,, but came back separately after 3days of tour return date.. Kesari 1st collected rs 16000 per head extra for this separate return ticket. Due to jet planes cancellations they again collected rs.18000 per head extra... We had booked train at 11a m on last day of tour. So we not get any lunch or last day touring from kesari which was given to other tour members,., so we claim refund of this extra money i. E....

Dear sir,
Ref. P7240419/14 images of europe economy. (2 persons)
Before going to schengen visa inerview to pune on 22 feb 2019 were informed to pay visa fees in cash as it was not possible to pay on line by your office. And it will be refunded by kesari tours.
Sir, i have paid vfs charges rs.496/-+visa fees rs.4970/-two persons total
Rs.10932/-
It is requested for refund to nashik branch office of kesari...

This is belonging to Europe Tour for 11.06.19, We regret to learnt that you had asked and collected extra fare charges of Rs.6930/-for couple, by saying that you had booked our tickets in Jet Air ways, now you had arranged in Etihad therefore you are charging this. But when you had booked our tickets in Jet Air, you had never informed us, how can we ascertained about your booking ?, even if so, you had collected lumpsum amount from us for...

I ms jyoti shikhare booked two tickets tour code p8 europe tour dates 25 th april 2019 till 5th may 2019.
My mother is senior citizen age 69 yrs with diabetes, bp and heart patient. She always had fream never got chance to go thru kesari, hence i booked and wanted to gv her gift.
Even after reading negative reviews and making entire payment in oct 2018 in bonanza offer.
Was disappointed to knw that out of 4 flights mumbai...

My parents are on a tour to europe starting 25th april e[protected] tour code. They have misplaced baggage on flight, and it's been 4 days that they haven't been provided their luggage. Also my mother's health is not doing well, as her medication is in the misplaced baggage. I request kesari to provide some medical assistance to my mother as her health is deteriorating. Tour leader: ameet chore
- dr sanket badgujar...

Dear sir
I have booked e -4 europe tour departure date 23rd april 19, befor 9 months and paid full amount. Out of your many tour of europe i have chosen this tour because it was covering london. It took me 50 long year to fulfil my and wife dream to see london and worked hard to accumulate 5 lac of europe tour. We both are working as a teachers.
Now due to jet airways problem i am asked to pay additional 30000 rs. And skipping...

We have booked paris tour starting from 30-apr. The tour was with the direct flights from mumbai - paris by jet airways. We didnt received any communication from kesari upfront about any alternate arrangements being made or not.
After multiple calls we received a mail from borivali branch manager that we have to pay 22000 extra per person and the alternate arrangement is thru air india flight via delhi. The return flight was earlier...

Sir/madam
I have booked your tour code p7 which will departure on 27 april.
My relative stay in londan so i decide rech londan on 11 april n join tour 27april at londan.
I have booked air tickets n tour from your
Franchise paradise tour akurdi pune which is run by mrs pradnya
My name is on passport mrs nilima dattatray gangal.
Without taking passport copy or what's app photo she booked my tickets...

Reg-tour code q8 090319/10 singapore malayasia economy from 9.03.19 to 14.3.

Sir,
Myself pradip b. Kokate with my wife swati p kokate has booked the above stated tour from your thane office. We are joining the tour from kuala lumpur and leaving at singapure.
We requested your thane office to obtain visa for both the countries where we are travelling. Your office arranged the visa. We were charged rs. 9000/-...

Two instance of very unprofessional and custmer hostile approch of some rmployee have come to notice. I booked iceland tour starting 28may and submitted all passports with colour zerox of all pages of newpp and front and vack of old pp as per conveyed requirement. But 15days later old pp were returned asking for copy of all pages. I want to know when this requirement was not conveyed while depositing documents and passports were already with...

This email is regarding thailand visa amount refund.

We had booked a thailand tour from 5th feb 2019 - 10th feb 2019

As the visa was on arrival, kesari had informed us about the "visa amount refund" which was 2100/- inr

We had also provided the bank details - but no response.

Its been 11 days we are back from the tour - but the refund isn't credited in our account....