Samsung India Complaints & Reviews

I have raised a complaint regarding my convertible freezer, where I observe that even when the Freezer is converted to fridge, the cooling is like freezer.

For that the technician had come and said it might be freezer duct or PCB, up on asking repeated questions Like how do you know that pcb is really an issue, it might be the sensor in duct as well. He checked with multi meter for duct and confirmed its PCB and he replaced...

I had ordered samsung a31 and did not receive the product. After a month I formed a complaint and they said they have cancelled the order but the refund is still not initiated and it has been a week since I cancelled the order. They say my issue will be solved as soon as possible but they are actually not doing anything. This is the worst service. I don't receive the order and yet I have to wait for the refund god knows when....

I`ve bought Samsung Galaxy Buds live from samsung shop app on 3th September, 2020 and it got approved at 12:25am on 4th September, 2020. Just when I bought I cancelled the order at 12:46am to buy Galaxy Buds plus. The order ID is [protected]. Today is 9th September, 2020 but I still haven`t got my refund back and it is not even initiated yet. I mailed to customer care and even called on toll free. They said they will return it in 5-7 days...

Recently i purchased above model refrigerator through amazon india last month. Since the day of purchase, the panel for changing the freezer to fridge (Converter) is not working. On complaint the engineer visited once and said it may be require replacement. But till now the issue is not resolved.
I have made 4 service requests [protected], [protected], [protected] and [protected], out of which the first 3 have been closed even without...

I bought a samsung a51 on 30/8/20... It is not working well, the phone is getting very hang and heat is happening.
It is new phone... Now what i will do new tell me...

Pl. take steps to get back the colour of the tv which has become black and white....

Hi,

Is there a justice to us.?

I submitted complaint that my samsung phone was stuck in samsung logo,
Service center guy took phone inside, and then said water damage, cannot claim warranty. Cannot repair as no stock. And he returned me a complete dead phone, it doesnt show samsung logo also now.

I thought my bad luck, now same issue, for another person. Wow

https://www.consumercomplaints.insamsung-galaxy-m30s-died-under-warranty-but-samsung-refusing-to-repair-replace-phone-c2707439br...

With reference to the above mentioned subject, my samsung galaxy note 10 bearing imei no.[protected] & serial number rz8m81d634k is facing touch issues. This handset was given to the service centre in mumbai (Zain telecom) on 03/09/2020. The problem as identified by the service centre is in the touch screen and the entire display needs to be replaced to rectify this problem. The handset in under warranty.

Its been 5 days...

Hi, my order#[protected] placed on august 17th with a delivery date of september 3rd is not shipped till now (Septmber 8) and my request to cancel the same is not acknowledged. Its impossible to reach the email support and escalation desk at samsung and the telephone support don't have the ability to cancel the order as per them. Its worst online shopping experience and samsung india literally doesn't care on order status once you make the...

Installation and demo reg,
I purchased the washing machineww61r20ekmw-04jz5pbn801160 on 04/09/2020 andbills attached. And installation request also done on 5/09/2020, but ur team keep in calling but not comming to installation. So we have been waiting morethan 4 days. Then i called mr. Suresh [protected] the below person who has called me earlier and asked about delay response. He said clearly like that only we are working if you...

I had bought a samsung m30 mobile phone - model sm-m305f/ds (Sl. Rz8m92dsvqk, ordered on amazon website 1.10.2019 and received after three days..

I used the phone 10 months no issue suddenly one day pink mark started left side top corner and day by day its increasing pink blue and black colours and display going to dark mode went to gajuwaka samsung service centre and logged complaint ticket no ; [protected] they checked external...

My mobile is under warranty and doesn't have physical damaged. Service center employee said some kind of ink leak in display....

- on the day of purchase tv, the new tv had to be replaced with 2 nd piece because the 1st one was a faulty tv of same model.
- within 2 weeks of purchase the samsung tv (New replaced one) started giving issues.
We raised the concern with ceo desk but there was no response or investigation.
Service desk could not figure out the issue since tv started working after 4-5 days and the issue was ignored.
- samsung customer...

Dear Nodal officer Samsung India, i have registered an complain on samsung customer care on 4th sep about my device Samsung Galaxy A20s which was burned automatically in night near my ear while sleeping . my device is totally destroyed + my mattress too . i could have been also burned but i'm safe by luck, i have submitted that device to the official service center of samsung in sector 23, palam vihar . but till the date my problem is not...

Hello sir/madam

Good morning

I bought samsung m30s in january, after doing android upgrade in july and i was facing lag issues 2 or 3 times a day..
27th august. Phone again got stuck same way and it didn't work after that.

Phone was still getting charged, phone display is working, but phone os is not loading. Which is either board or software fault. It's a logic

Samsung...

Two defective new samsung refrigerators are available at my home and entire samsung team is lacking co-ordination and support for customer service. No one in entire team is taking ownership to resolve the same. Complete matter is highlighted with seniors on mail but they are seems to be not interested for after sales service.

Reference number is [protected] for 1st purchase where refund dd is not given me and asking to wait...

Dear sir,

Greetings!

Please find enclosed pictures pertaining to device (Tab a 10.1) with manufacturing defect out of the box.

Have purchased a tab a 10.1 inches through samsung shop portal on 13th august 2020 (Invoice attached for your reference). As i bought this tab is for online studies of my 5 years kids, i was really worried to purchase it from samsung retailer and thus opted to buy it online...

I have ordered samsung galaxy s6 lite through the samsung website and on the delivery date it was working fine, but from the very next day, the screen started malfunctioning and black lines started appearing on the screen. Very next day the lines were increased and the entire screen was affected. I tried for a replacement, but the facility was not provided by samsung. I immediately rushed to the nearest samsung store and they are saying it's...

This letter is to bring to your notice concerning the purchase of
Mobile on september, 2019.

After few months i getting trouble issue with the device and facing
Many issue, then i visited a near by service center i submitted my
Mobile for service and repair purpose but after some days he informed
Me that your device can't be repaired so we issuing a service refund
Coupan against your device...

Hi

I bought a galaxy m30s on 13th oct'19 from amazon. The phone stopped working on 17th aug 2020 and would not move beyond the samsung logo screen. We charged the phone to check if it was a battery issue and it was getting charged but not starting. I called samsung customer care and they advised a soft reset which also did not work. Then, they advised that they will arrange a pick up and drop of my mobile from my residence...