[Resolved] Act Broadband — Act Chennai customer care is always busy

 
13 Reviews
Madipakkam, Chennai, India
 Diwakar003
I want to raise a relocation request for which I'm trying to contact ACT Broadband customer care for the past one and half week on[protected]. The number is either busy or after connecting successfully no customer exec joins the call. I have tried dialing this number from ACT's own office itself and the result was same. I have also dropped a mail but there seems to be no other response from ACT except an acknowledgement.
Complaint marked as Resolved 
Verified Support
Beam Telecom / ACT Customer Care's response, Dec 03, 2015
Dear Valued Customer,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

Hi Act team,

My user id is 11310872. I have raised a connection relocation request for which there is no response except an acknowledgment of the ticket. The customer care executive informed that connection will be relocated to my new place within 7 working days but it has been 3 weeks and I have not heard back. I would appreciate if this is expedited.

Thanks,
Diwakar
Hi Act team,

My user id is 11310872. I have raised a connection relocation request for which there is no response except an acknowledgment of the ticket. The customer care executive informed that connection will be relocated to my new place within 7 working days but it has been 3 weeks and I have not heard back from them. I would appreciate if this is expedited.

Thanks,
Diwakar
Hello Act Team,

It's been more than a week and there seems to be progress from your end. The customer care executive promised that my request will be resolved in 7 working days but it has been more than 30 days without any progress from your end. Although I'm satisfied with your product I'm very disappointed with your service. Request you to expedite my request soon failing which I have no option than switching to a different internet provider.

Thanks,
Diwakar
Dear Diwakar003,

Please be assured we will get in touch with you.

Warm Regards,
ACT Fibernet
Hello Act Support team,

I'm very much disappointed with your service. I had a very bad feedback about your customer service even before I opted for your connection. But still I wanted opted for you since your product was good. I have paid the price for choosing you over others by the experiencing a poor customer service. I have raised a connection termination request [protected]. Request you to expedite at least this request at the earliest. I will not be paying next month's bill even if you delay my termination request to next month.

Regards,
Diwakar
Hello Act Support team,

I'm very much disappointed with your service. I had a very bad feedback about your customer service even before I opted for your connection but still I opted for your connection since your product was good. I have paid the price for choosing you over others by the experiencing a poor customer service. I have raised a connection termination request [protected]. Request you to expedite at least this request at the earliest. I will not be paying next month's bill even if you delay my termination request to next month.

Regards,
Diwakar
Hello,

It has been more than 5 days since I raised a request for termination of my request. As usual there is no update or action from your side. I feel very sorry for a such good product that is weighed down by a bad customer service. There is no proper communication channel other than your mail id to escalate any issue. There is no proper update for any request and it irritates to chase you guys for every request. You have set a standard for a bad customer service. I'm greatly disappointed by your service. Request you to terminate my connection (ID [protected]) immediately.

Regards,
Diwakar
Dear Diwakar,

Please share your contact number, so that we can get in touch with you.

Warm Regards,
ACT Fibernet
Hello,

I have already provided my user ID on one of the above messages 11310872. Hope that is sufficient and it helps.

Regards,
Diwakar
Dear Diwakar,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
Dear Diwakar,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in

Warm Regards,
ACT Fibernet

Installation Not Done Till Now

Hi, I have applied for new connection on 5th April but till now no one came to do installation. Even after i have raised complaint for money refund but no one called me for the same also. Customerid-1161206

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    Act Broadband - Act Chennai customer care is always busy