ACT Fibernet Complaints & Reviews

Account no :[protected]Act internet)

I had requested for disconnection of act broadband service since their service is pathetic, form past one month, and the internet service was disconnected due to unknown reasons, so i requested for a permanent disconnection, but not getting proper response or guidance for disconnection formalities, rather the customer care executive is asking me to do the payment. Day by day the bill...

I was trying to reach them since 2months through customer care but never it gets connected. They said they will send their representative to disconnect but they have not turned up. They ask me to pay bill for 2months but they don't suspend the account. There is no internet connectivity too but still they are billing us. Please resolve it we have been waiting for suspension since 2 months....

Dear concern,

I am staying at marathahalli, bangalore, my login id 11030666, am sorry to say offlate your service has been detiorating, in a week of 7 days 5 day my complaint will be raised and your call centers are loaded with calls having queue of 50 calls in pipeline, with great difficulty after waiting for 24 min, i got to speak with your csr but when i asked for escalation no, she dropped the line.

I think...

This with reference to ticket # sr[protected] associated to account number[protected] and mobile number [protected]. My internet has been down since yesterday due a faulty router power adaptor!

One of act's field technician called kumar visited yesterday, he claimed that the adaptor wasn't functional due to water damage; i had explained to him that there's no source of water around it so it's got to be something else....

Yet another service request. Nothing had changed and i continue to loose internet connection. Raising complaint on this forum did not help last time. The old ticket was closed starting the rj 45 jack was faulty when i had recieved message when raising ticket that the link was down.

The new ticket:
Your act fibernet request sr[protected] is expected to be resolved by 9/11/2019 09:00:00 am...

Set-top box burnt hdmi cable and the same fire went till tv and burnt chipset on tv as well. Due to insufficient protection mechanism at the set-top box, our tv costed the damage. I complained to customer care and they blamed us and removed connection without paying any compensation. Overall damage cost around 11k and the same thing happened around our city many places. Due to insecure set-top boxes people getting affected....

This is regarding my act fiber-net.

I always have connectivity issues. They claim that my router has a problem but finally figured out that it was a problem at their end.

I have spoke to multiple people like tl, am, nodal officer and dropped a email to appellate authority which of no use.

Appellate authority is yet to respond to my actual issue.

Below is the email i dropped to them...

I sir i roshan barkat vadsaria holding a account with act finer name under account number[protected] am trying to fix my internet connection from past two months, every time i call them they inform to resolve issue within 24 hours and waive the bill for the days internet was not working, despite if multiple attempts they internet was never fixed and waiver for never done, i feel helpless now and you are my only hope to help me out...

We prepaid 6 months of bill for new connection on 20/july/2019. But the connection is not given till date. We raised complaint so many complaints on this problem and also approach the company directly. Everytime they are telling some cock and bull stories which we wait for almost one month. Then after they told refund the money very soon. But we didnot receive any amount and we waste our money (Petrol expenses every time to reach company)...

I want disconnection of my act fibernet account. I have changed my location and i don't want act connection anymore. I have cleared my bill and i haven't used monthly available data. I tried to contact your customer care executive but the call was failed. I waited more than 30 minutes in the line but there was no response. I want disconnection. I[censored] don't consider this complaint, i will not pay its coming bills....

I have sent multiple requests to act broadband to disconnect my act broadband connection immediately, due to repeated poor performance of act broadband in my apt and i have switched to someother broadband already.

Despite several requests, i am still being harassed by act thro various means, email, sms, calls asking me to pay for renewal etc..,

Dont u all understand english.

If my connection...

We called for act broadband connection on 12-8-19. Immediately salesperson came. We paid through card. Then after so many calls network engineer came and told that they have to fix a box using drill and they need a power supply 24/7 for that junction box. Our house owner was not ready for it so we gave for disconnection immediately in that day and we were told refund will be initiated in 15 days. Next day they were calling and convincing...

ACT poor customer support.
I have registered a complaint on 2nd Sep stating internet isn’t working and the ACT team hasn’t resolved the issue after I had called twice and followed up as well.
Similarly internet wasn’t working and I had registered a complaint on 26th August too. They took 2-3 days to resolve, even having the TAT as 24 hrs they are unable to provide a consistent internet facility. I this once or twice every...

I have payed for installation and monthly plan of 1132/- on 29th of august 2019. I have not received any kind o[censored]ser id and password. The internet is not even active. I have constantly lodged tickets every day but that seems to have not made any impact on the progress.

I need to cancel and get a new broadband connection. Even the cancellation is not happening at a fast pace....

Worst worst service

Trai needs to take very strict action on act fiber.

Not sure why we have to pay money for 6 months at a time.

Rules needs to set by trai, other wise these kind chief broadband service people will create problem for gated community people...
Somany complaints.

Respect sir /madam
My name is k. Madhusudhan
My act login mobile number [[protected])br...

My act a/c number is[protected].
I applied for a new connection on 30th aug 2019 by making the required payments. It was promised that the connection will be activated by 31st aug.
Its more than 2 days and till now the connection has not been activated. The person who took my application is with act employee id 18517. I have called him several times regarding the issue. But hez not picking up my call. Tried calling customer...

Account number:[protected]

I have raised a relocation request, but the technician who visited my new address said there is no availability of service at my place. And they need to setup a new box at my place, they having taking forever to do that. Even the app was not of much use in this regard. I then requested for a cancellation through my registered mobile. But i don’t see any progress w. R. T that either.
br...

My act internet connection is not working from past 3 days, when i raised the complaint they closed the complaint stating that the issue is resolved, but till now i am unable to use internet.

I have also 2nd complaint, raised a complaint regarding power backup issue for the internet for which they have installed a box in my home and they are taking power from my home, they installed a battery in the box. If the battery is gone...

Hi all,
I see that act fiber net is soo pathetic in giving after service. Useless customer service when called we have to wait for 10-15 minutes before they take a call. They feel they are ambanis to reach out. I made 5 call since morning 1st guy said within 2 hours it will be rectified but till now after 5th call no one turned up. Inspite of this they disconnect the calls without addressing the issue properly. No one is taught proper...

My name is surendra from tirupathi, andhra pradesh
My nuber :[protected]
From two days onwards our net is not working. I request our staff to ratify because we need to file income tax returns of our client. Till now there are not take single steps to ratify my problem and simply say raise the complaints and give mail id
Sir just think from 2days onwards no net how to provide service to client that to only 2days for filing...