ACT Fibernet Complaints & Reviews

They automatically extended an unused connection for 7 months which was taken as prepaid 6+1 month after being customer since 2020 to September 2022. Harassment to pay October bill when I asked for waiver o[censored]nused data due to unprecedented relocation during personal crisis which started during death of relative and I couldn’t come back home. Since they have no option to disconnect and renew . But every ticket n call has been mishandled and emails also. All tickets closed. Same thing happened in Bangalore after being customer for 2.4 years with valid disconnection request. They have zero value for loyalty. All proof of disconnection and no data use is accessible to them. If they are hiding away and closing such a simple issue it’s a spineless company growing with no plan not tracking o[censored]ser consumption. I had 5G n normal 300/150 mbps plan but network won’t go beyond one room. I used broadband from Bsnl all my life prior to that and upto first floor in the house had undisrupted network speed. I doubt if technically they are using the technology they claim to as the system is flawed, billing is fraudulent as we see many customers who took time to post here see for justice sake. We know our money is lost but we are fighting for justice for a lower middle class man who should not fall into their trap. One customer 1000 rupees after disconnecting. 100 such frauds a day sums upto??? No refund for prepaid plans worth 7000+ consider just 100 a month and the looting they do??? Let justice be done. They need to be looked into. All books for closure summary to know the extent of money they make n quote impossible offers which Bsnl and Airtel can offer as they are legitimate companies.

In dec 2018 I terminated my service from Bangalore as I relocated and I get a closing bill as final statement. In a moment of rush I paid it thinking I made a miss. After a week or so I went back and asked about the additional bill and they told that was January 2019 bill. I told them their systemic error to shoot an extra bill and requested refund several times on calls n emails but till date they are saying as per policy they can’t refund. Now in 2022 I took the bite and due to WFH took an act plan out of familiarity. I paid in advance several terms since 2020. The last term in 2022 I was on 6 month advance payment of which between March 2022 to all of October 2022 I was out of home and nobody used it for 7 months. Since my earlier disconnection made zero sense to company by experience and I had no option to notify on app, I let it be as money was gone. I get a call in October with new bill saying for next cycle they have billed. I tell them I Am not using internet for 7 months although paid in full and she says u could have disconnected and reused. I told her no option was there nor by experience I have only overpaid so I did not know there was a possibility for a prepaid 6+1 month plan. I told her I am not returning due to personal situations and she sends out a notification to pay bill for that month and disconnected it. I never renewed my plan beyond my prepaid months. She can very well see for 7 months 0 data was used. Such a fraudulent team I saw the same pattern I experienced in Bangalore but Chennai was a little curteous but I think powerless. Every ticket or email sent was closed immediately. No nodal email shared. I have been digitally robbed by a company in broad daylight when every byte can be monitored remotely. Returning back to Airtel where customer service used to be real and helpful. Speed can be compromised but not cheaters to infest a society in digital age. On all counts Bangalore customer care misquoted and billed me with no refund. Users please beware. Two times hit by this same rock. I worry about users for whom their little earnings are spent here due to job needs only to be baited by sharks like these. Stay away. Airtel I hope will be a comfort zone as it was for mobile for decades in a row.. likely for internet as well.

I took new broadband connection from ACT on[protected]. n 16/12/22 my internet connection went down and I raised a ticket (complaint No. SR[protected]. But, no one came to check the connection. I even spoke to the customer service executive, but he also cannot confirm when they will rectify the issue. It has been already more than 48 h, still no response from ACT. Very disappointing and frustrating. I was unable to work from home...

Hello all,

My customer I'd is[protected].

My Internet is not working for more than 3 days .. And till now nobody has contacted me to update the status on what's happening.

Everyday they are extending the timeline that it will be completed by 9pm.. 3 days 9pms gone.. Nothing happened.

I tried calling multiple times to customer care and then I came to know that there is some cable fault.. And they are saying that there are only limited resources and they are busy in closing the other customer complaints and its time consuming it seems.. WTH.. Then who I am .. ?

I have been a customer since 2019 .. I didn't expect this type of customer service .. I am into 6+1 months plan .. So already paid till February.. Otherwise I would have disconnected the connection..

Why you guys don't have the basic courtesy to inform a customer on what's happening with the issue ..

.. When you have planned to complete this issue.. My job was only depend on internet bcoz I am a freelancer.. Already losing my timeline and its affecting my job efficiency.. Hope u understand ..

If at all u complete this issue I dont want to be billed for the days I disconnected the service..

Expecting a solid ETA and response.

Regards,
Loganathan

My internet connection in Chennai has been down for the last 5 days since December 11th, 2022 and still not resolved Complaint was raised five days ago and the ETA status keeps getting pushed out to the next day on a daily basis. You always start out at number 20 in the Queue when dialing the complaint line and by the time you get your turn, they disconnect your phone. I have tried this multiple times and given up. NO OTHER BROAD BAND PROVIDER IN CHENNAI HAS BEEN DOWN FOR THIS LONG. These guys should be stripped of their licenses and put out of business.

My internet connection has not been working for 4 consecutive days. The customer staff is very insensitive.

This particular connection is for my cafe. Used for billing, and for customers internet access.

I'm forced to ask my employees to use their hotspot to make keep our cafe online on aggregator websites.

I have also observed, that every other internet provider can keep services interrupted post the storms.

But ACT has the most lethargic attitude towards consumers grievances.

I'm shocked and astonished by their attitude towards customer service.

Their App deliberately avoids letting the customer find a number to call.

And the hotline toll free numbers keeps getting disconnected on queue. And if somehow we get connected with an agent, you will be given answers like 'It will take time, what can we do?', 'Its because of the storm sir, we are facing issues'.

I mean, for how many days? If the company is so keen on raising invoices, billed for all 30 days of the month, shouldn't they rush to keep services uninterrupted?

On an averages, I have faced such outages atleast 4 days in a month since the day I got the connection.

The company should be stripped of their license.

Request number SR[protected]. None seems to be working on the issue, post cyclone lines been cut and its in same status for a week now. Ticket still open with dates of resolution gets changes every night. Escalation or call to helpdesk doesn't work. ACT has worst customer service, advise everyone to stay away from ACT.

Still above ticket is not resolved.This is already been 5 days, I would need bill adjusted to these 5 days or refund.customer service not good and not responding to calls either.please solve this issue asap

My internet is not working since last Friday.I have raised complaint
“Your ticket SR[protected] is tentatively expected to be resolved by 10-Dec (DD/MM) between 16:00 to 19:30. Team ACT” No service representative respond to the ticket other than pushing the expected date.

I requested a change of connection to a new place, and they never changed my connection so I wasn’t using their service at all, 0KB, and then I was waiting for many days, the guy is so lazy he doesn’t want to come at all. Finally I had enough of their drama and I raised a disconnection request, but they charged the whole month pay and not refunding my money. When I called them said to refund because I didn’t use, the woman says they cannot refund because they don’t charge based on usage but based on plan. I didn’t even use any plan and they’re charging me super scam company don’t ever use their services.

Hello There,

This is Dilli from Ambattur. My Ticket No:SR[protected]. I have been facing an internet connection issue from Saturday 10-Dec-2022 till now the problem has not been solved. I have tried to call the customer care number multiple times. But they are simply giving false confirmation. Till now we aren't able to work further. We both are working from Home so this issue was a big loss for us.

Hello There,

This is Dilli from Ambattur. My Ticket No:SR[protected]. I have been facing an internet connection issue from Saturday 10-Dec-2022 till now the problem has not been solved. I have tried to call the customer care number multiple times. But they are simply giving false confirmation. Till now we aren't able to work further. We both are working from Home so this issue was a big loss for us. Kindly resolve the issue...

For the past months this issue has been happening in my area( Sarjapur road, kodathi gate, bangalore). ACT broadband installed their switch in some apartment and they seems to turn off the power supply sometimes. When that happens the internet goes off. Everytime I have to raise a request saying the internet is not working to get it fixed.

Now the guy from ACT called me and asked if he can install the switch in my apartment. I don't know why ACT using customers for installing their swich box. They should come up with something that they don't have to depend on customer.

It's been almost a day without internet and my work from home is hell now.

I tried to disconnect from the ACT fibernet app, which requires OTP . However OTP never received in my mobile number. Still my account status is showing as active and they will still charge.

I have done bill for 3 months. But act is providing the net for 2 months only by conforming with customer care I came to know that the amount is debited bcoz after my previous bill is completed I have not recharged immediately. It is happened bcoz it is my wish to recharge whenever I needed internet. But I am using as I am paying only. But ACT is illegally cutting my amount in the new recharge and making it as 2 months and also keeping fines on not paying in their stipulated time they mention in invoices they prepared which was entirely false. Keeping the bills and invoices entirely flase and playing with customers money and creating very chaos in billing and doing fraud with customers money. I have all the proofs supported. Please look into this and help

My Name is Shivakumar
Act Account No.[protected],
This Company claimed it had connection near my home and made me pay 3887rs for 6months of service, after payment he says there is no connection in my locality and i will receive refund but I have not yet received refund
they're issuing new ticket numbers and closing them without REFUNDING the said amount..

The installation of ACT broadband account number[protected] was never done and the refund is not done it has been 5 days.

Act Fibernet laid their internet cables (more than 20+) front of my balcony and the walls due to this I am not able to do renovation & paint work. I have raise a request 2 times but no use they keep ticket open for couple week and close it without fixing the problem.

I have requested them to move cable few feets away from walls so that I can continue with my work but they are not listening it.

Please help me.

A complaint was registered on the 16th of Nov 2022 as service was disrupted. Following which there wasn't any response from the ACT Fibernet. Later upon searching the area found out that the junction box had been disconnected by the house owner where the junction box was installed. Following contact was made with the customer care service center to check the status of the ticket raised. An escalation was created to the supervisor of the field engineer. Still the connection hasn't been established nor there wasn't any response from the ACT Fibernet team regarding the same.

Where can i complaint regarding this service negligence ?

Account Number:[protected]

Dear Sir,

Please note that I have paid excess amount of Rs.3244.90 on 26.10.2022 ref. NO. UPI/P2M/[protected]/ACT/Broa/paytm/Oidwpt and the same amount was debited from my Axis bank Account (Saving Bank A/C NO.[protected].
Hence I am requesting refund the same to my saving account immediately.