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ACT Fibernet Complaints & Reviews

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2.8
Updated: Oct 13, 2025
Complaints 4556
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2326
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Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍
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ACT Fibernet reviews & complaints page 11

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S
Sunipuna Senapati
Nov 29, 2022
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The installation of ACT broadband account number[protected] was never done and the refund is not done it has been 5 days.
ACT Fibernet customer support has been notified about the posted complaint.
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    G
    gowthamk_28
    from Hyderabad, Telangana
    Nov 23, 2022
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    Act Fibernet laid their internet cables (more than 20+) front of my balcony and the walls due to this I am not able to do renovation & paint work. I have raise a request 2 times but no use they keep ticket open for couple week and close it without fixing the problem.

    I have requested them to move cable few feets away from walls so that I can continue with my work but they are not listening it.

    Please help me.
    ACT Fibernet customer support has been notified about the posted complaint.
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      B
      broken_lollipop_
      from Chennai, Tamil Nadu
      Nov 20, 2022
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      A complaint was registered on the 16th of Nov 2022 as service was disrupted. Following which there wasn't any response from the ACT Fibernet. Later upon searching the area found out that the junction box had been disconnected by the house owner where the junction box was installed. Following contact was made with the customer care service center to check the status of the ticket raised. An escalation was created to the supervisor of the field engineer. Still the connection hasn't been established nor there wasn't any response from the ACT Fibernet team regarding the same.

      Where can i complaint regarding this service negligence ?
      ACT Fibernet customer support has been notified about the posted complaint.
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      We would like to assist you with this. Please help us with your account ID, we will be at it.
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        V
        VENKATA RAO VASIREDDI
        from Hyderabad, Telangana
        Nov 17, 2022
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        Address: 8-3-191/49/401, (45/A) Sai Sresta Apartment, Vengalrao Nagar, Hyderabad.
        Website: ACT Fibernet

        Account Number:[protected]

        Dear Sir,

        Please note that I have paid excess amount of Rs.3244.90 on 26.10.2022 ref. NO. UPI/P2M/[protected]/ACT/Broa/paytm/Oidwpt and the same amount was debited from my Axis bank Account (Saving Bank A/C NO.[protected].
        Hence I am requesting refund the same to my saving account immediately.
        +1 photos
        ACT Fibernet customer support has been notified about the posted complaint.
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          C
          Calsyn D'Cruz
          Nov 16, 2022
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          Address: 23/4A Jaganathan Colony Foxen Street, Perambur

          My internet is not working for the paat 5 days and i have made 30 calls to the customer care chennai still no response or anything has been resolved.
          ACT Fibernet customer support has been notified about the posted complaint.
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          This is not the experience we want you to have. Please share your account ID. We will assist you.
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            P
            Parthiban Durairaj
            from Powai, Maharashtra
            Nov 2, 2022
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            Website: Actfibernetcorp

            I am getting bills even after disconnection of act fibernet delhi. Even got mail of disconnection and guy informing by call.

            I am shifted to village in tamilnadu, it's been 2 months since the disconnection.

            But still getting bills every month.
            ACCOUNT No :[protected]

            It seems everyone is facing similar issue.
            Kindly stop sending me bills.

            Don't rip money
            ACT Fibernet customer support has been notified about the posted complaint.
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            You can contact us on [protected] and we will look into this for you.
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            We would like to assist you with this. Please help us with your account ID, we will be at it.
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            Parthiban Durairaj's [Complaint's author] reply, Nov 4, 2022
            110581212974
            got reply saying waiver rejected

            How come i got billing for the disconnected connection ??
            How come there is a bill for prepaid connection?
            Bill should come for postpaid connection only

            I will consider this is harassment
            This will create bad name for u guys

            I won't consider reconnection, once i shift to city

            Getting bills even after disconnection of the services - Comment #4068139 - Image #0
            Getting bills even after disconnection of the services - Comment #4068139 - Image #1
            Getting bills even after disconnection of the services - Comment #4068139 - Image #2
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              P
              Parthiban Durairaj
              from Powai, Maharashtra
              Nov 2, 2022
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              My prepaid connection of act fibernet delhi got disconnected 2 months back. They still sending bills for dues
              Now I am shifted to tamilnadu, how can they send bill for a prepaid service.
              My account number[protected]

              Even I got the disconnection email
              Person called and confirmed about the disconnection.
              +2 photos
              ACT Fibernet customer support has been notified about the posted complaint.
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                A
                azeemkm20
                from solapur, Maharashtra
                Oct 25, 2022
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                Resolved

                Address: Hyderabad

                Act fibernet again started playing old game(scam).

                In one day they showing me i have used 1.6TB data, which is not possible with my subscribed plan.

                When you speak to customer care they already know this problem but they will try to convince you by give fake knowledge.

                But this time guy name Vijay(which is fake name ) was on the desk support call from act was not aware about me i am network engineer. He brings to me a new concept called SyncingServer. He told me that it doesn't matter whatever your plan it is if SyncingServer is on then it can consume more then your plan, lets say if my plan is 100mbps but syncingserver can consume 1gbps.

                It's my mistake I am trusting them from last 4years. And not changing internet service provider.
                Nov 28, 2022
                Complaint marked as Resolved 
                ACT Fibernet customer support has been notified about the posted complaint.
                Verified Support
                Oct 26, 2022
                ACT Fibernet Customer Care's response                 This is not the experience we want you to have. Please share your account ID. We will assist you.
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                  B
                  Bhavesh Malik
                  Oct 24, 2022
                  Resolved
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                  Resolved

                  Account Number[protected]

                  YUPP TV Scope pack activated by along with ACT Fibernet new connection without my consent on 13th September 2022, there was no request from my side

                  This service was not even used by me, it requires a separate application to be installed to be used, which was never done by me on any of my devices

                  It's free service for 1st month with new connection, after that this service was continued without even asking whether to continue it or not, now I have received it's bill on 13th October, charging for whole next month in advance

                  Unable to see any details of this service in ACT Fibernet application, had asked customer care to deactivate this service and requested multiple times to revoke these charges
                  Nov 28, 2022
                  Complaint marked as Resolved 
                  ACT Fibernet customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 24, 2022
                  ACT Fibernet Customer Care's response                   Hi Bhavesh, we regret the inconvenience caused. Please be assured that our team is looking into this.
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                    A
                    Anirudh Yarramreddy
                    from Hyderabad, Andhra Pradesh
                    Oct 18, 2022
                    Resolved
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                    Resolved

                    Address: Hyderabad

                    My Name is Anirudh Yarramreddy,
                    Act Account No.[protected],
                    This Company claimed it had connection near my home (Agent Prabhakar) and made me pay 5395rs for 6months of service, after payment he says there is no connection in my locality and i will receive refund but I have not yet received the said refund since 1 month, they're issuing new ticket numbers and closing them without REFUNDING the said amount, worst experience with this Company. 😔
                    +1 photos
                    Oct 20, 2022
                    Complaint marked as Resolved 
                    ACT Fibernet customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 19, 2022
                    ACT Fibernet Customer Care's response                     Hi, We have noted your concern and we will get back to you with an update.
                    View replies
                    We have processed the refund and it will take around 10 working days to credit in your account.
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                      A
                      anutrix
                      from Bengaluru, Karnataka
                      Oct 16, 2022
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                      Address: Kadubeesanahalli, Bengaluru, Karnataka, India, Bangalore, Karnataka

                      I raised ACT Fibernet shifting request a week ago for 15th Oct 2022, it's 17th Oct 2022 now and there's not even a single call from any technician regarding the shift.
                      I've called the customer care and explained the issue 6 times in 2 days.

                      They don't give any info regarding the technician who will do the installation or even the timing for when the installation will be done.

                      If you need a reliable broadband service, don't go for ACT Fibernet. Especially, those who need it for WFH.
                      ACT Fibernet customer support has been notified about the posted complaint.
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                        D
                        Dr Shariff
                        Oct 15, 2022
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                        It has been over 4 days since we have been making complaints to rectify the connection error. I’m working from home and I don’t have internet connection. I’m calling everyday to rectify it. I have been given fake promises that it will be rectified. Extremely poor customer service. Requested for call backs and nobody called back. Every day I call the customer care service and they say they have raised a ticket and they will send a person to fix it. They close the ticket also without resolving.
                        ACT Fibernet customer support has been notified about the posted complaint.
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                          C
                          cpriyada
                          from Chennai, Tamil Nadu
                          Oct 15, 2022
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                          Address: Chennai

                          I have installed act fibernet a month ago for the plan basic 3m for the amount nearly to 3k and no proper response from them when I asked for the split up bills for each month. Now, I need the receipt for the second month. But no response from the team. Worst experience!! Didn't expect this from ACT
                          ACT Fibernet customer support has been notified about the posted complaint.
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                          Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.
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                            R
                            Ramachandran surendran
                            Oct 15, 2022
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                            Resolved

                            First give one permanent password for us, The company using password everything, If we pay the bill next in a hour connection was disconnected, , then technical team will come after a weak, they will show one Ticket sms, , finally 3weaks no internet usage but they send bill like high, please dont encourage this kind of hacking company.
                            Nov 26, 2022
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 16, 2022
                            ACT Fibernet Customer Care's response                             Hi Ramachandran, this is not the experience we want you to have. Please share your account number or city name and we will assist you.
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                              P
                              pradeepbaskar88
                              from Coimbatore, Tamil Nadu
                              Oct 14, 2022
                              Resolved
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                              Resolved

                              Address: Coimbatore, Coimbatore, Tamil Nadu

                              I am on CBE Act sprint 6M+1M plan. I have made the payment of Rs. 7157/- on September 22, 2022.

                              Now I'm looking to disconnect my connection due to personal reasons. The customer care representative blatantly said no refunds but they can disconnect my connection. There is more than 5 month period left in my subscription and they are not able to refund on a pro rated basis even. Basically my funds are with them for a disconnection request raised by them and for a service that I'm not going to use.

                              Totally unfair. Don't even think of going with their long term plans. If there is any change in your personal situation or if you have to relocate to an ACT's unserviceable area, your money is gone for good as per their policy. I can understand if they charge a fine amount for not maintaining the agreement. But no refunds at all is unfair!

                              Ref No SR[protected]
                              Nov 18, 2022
                              Complaint marked as Resolved 
                              ACT Fibernet customer support has been notified about the posted complaint.
                              Oct 14, 2022
                              Updated by pradeepbaskar88                               Disconnection was requested by me and raised by their representative on October 14, 2022.

                              Ref No SR[protected]

                              Less than a month have been used since September 22, 2022, payment date. Not even honoring a refund for period not yet consumed is unfair.
                              Oct 14, 2022
                              Updated by pradeepbaskar88                               Ref No SR[protected]

                              Ticket was closed today and connection terminated as requested. But no word on refund for the unused portion of almost 5 months. I can understand a refund with some fine or penalty deducted. But the whole amount in your pocket when you can terminate the connection and keeping the money for unused portion. That's unfair!
                              Verified Support
                              Oct 15, 2022
                              ACT Fibernet Customer Care's response                               Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.
                              Dec 04, 2022
                              Updated by pradeepbaskar88                               On what basis this issue was marked resolved without contacting the client
                              Dec 04, 2022
                              Updated by pradeepbaskar88                               Nothing is resolved yet. We did not receive one phone call from the team yet. Pathetic
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                              Nothing is resolved yet. We did not receive one phone call from the team yet. Pathetic
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                                S
                                Slow addict
                                from Hyderabad, Andhra Pradesh
                                Oct 11, 2022
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                                Connection issue

                                I am working for night shifts and the connection is being interrupted in the night since 3 days and was getting connected back in the afternoon around 3 then again the connection being interrupted in the night, this is the third time I am reopening the SR ticket and all the recieve is apologies and to contact the phone support I was almost on hold for 30 minutes, I have the call recordings I can share to someone if this complaint is assigned.br...
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                                Gshshshs
                                from Jaipur, Rajasthan
                                Oct 11, 2022
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                                I disconnected my connection but I haven't recieved my full security deposit . Please take actions regarding my complaint
                                ACT Fibernet customer support has been notified about the posted complaint.
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                                Hi, please share your account number so that we can assist you.
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                                  T
                                  Tejh25
                                  from Warangal, Andhra Pradesh
                                  Oct 11, 2022
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                                  Address: H. No:3-1-322, Kakatiya colony, Warangal

                                  On September 30th I have done a payment of 650 rupees for new connection but no one came to my house for installation and due to their delay I have shifted to other wifi connection but they didn't refund my 650 rupees and I have made many calls to the responsible person for this but he is not responding, I need my money back.
                                  ACT Fibernet customer support has been notified about the posted complaint.
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                                  Hi, please share your request number so that we can assist you.
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                                  Tejh25's [Complaint's author] reply, Oct 12, 2022
                                  115660013980
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                                    V
                                    Varun995
                                    from Hyderabad, Telangana
                                    Oct 11, 2022
                                    Resolved
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                                    Resolved

                                    I am facing two problems.
                                    1. i paid the bill on 16th sep but from past 4 days my internet is not working. plz resolve fast i need internet as i am student.

                                    2. my mobile no[protected]
                                    the above number is linked woth 2 accounts
                                    1.[protected]active)
                                    2.[protected]deactive)
                                    please delete the deactive account so that i can use act whatsapp([protected])

                                    these are the two main problems please resolve fast
                                    i thought that act is the fast and the best in india but, u guys are making it wrong. plz resolve this issue
                                    Nov 12, 2022
                                    Complaint marked as Resolved 
                                    ACT Fibernet customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 12, 2022
                                    ACT Fibernet Customer Care's response                                     Hi, we regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
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                                      Won28
                                      from Visakhapatnam, Andhra Pradesh
                                      Oct 10, 2022
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                                      Address: maddilapalem, Visakhapatnam (Urban)

                                      Plan for one year is subrcised but my account was deactivated
                                      ACT Fibernet customer support has been notified about the posted complaint.
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                                      One year plan was taken on 02/08/2022, they were asking me to pay for subrciption of 350for aha app, I said I haven't subrcised for aha, but they were least bothered about my complaint, they were forcing me to pay and deactivated my account several times, without activation of aha how can I pay, I made a complaint in the local office at visakhapatnam, they is no response from the other end so I complainted in the customer care here too the same problem, I am not able to tolerate their torcher, I can't understand why they deactivated my net account and what is the connection between net and these apps, I have paid for net so I have a right to get proper net but they black mailing of deactivation.
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                                      This is not the experience we want you to have. Please share your account ID. We will assist you.
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