ACT Fibernet Complaints & Reviews

Internet is not working for more than 5 days it's not resolved till now
I send emails many times till now no response from any side
I called a person who came for installation but the response
I pay a 6-month advance but only 10 to 15 only working
I don't know what to do...

No internet for the last 15 days I am facing this issue for 3 months no proper service and no office in Sangareddy no customer care calls or connecting no one responsible I wasted my money by paying 6 months of Bill can you please refund my amount to pay for another connection as I required internet on urgent...

It has been more than 3 days. The wires have been installed but the internet connection is not active. Neither has ACT installed the router. On calling the customer service, they say it would be done immediately and someone would call back. But nobody calls back. The sales person conveniently avoids my calls. Pathetic customer service...

Not connecting to tv and cc cameras...

Not able to login want to raise a shift request today since we are shifting tomorrow...

Dear Officer,

This is to bring to your kind notice that, today my internet connection got deactivated because I raised below 2 concerns failing which I requested for disconnection of services:

1. For the past 7months I have been facing internet intermittent problem with zero battery backup(Raised almost 20+ SRs), I requested for permanent fix with at least 1-2hrs battery backup.

2. Requested...

There is no access to customer service inspite of paying balance. Unreachable on the phone as it cuts off call after sometime waiting in queue....

Dear Sir,
I have asked for the disconnection of the service and I am repitedly receiving calls for non payment of dues !!!

I have paid my dues and raised for disconnection. This is prepaid services and I have not obtained for the extention of services. Then why the bill is getting generated ? Even after raised the disconnection... I have Even thought paid Rs. 397.23 what the hopeless service this is ... br...

I was using ACT fibernet connection and due to service related issues I have cancelled the subscription and raised request for refund. But the amount have not refunded fully. For the same I raised the request again and company acknowledge to pay back in full as I have surrendered the router also. But even after multiple requests no one is responding back....

The salesperson promised to provide split bills for every month on taking 3 month rental plan of ACT fibernet but he didn't do so after the installation no proper response from him. I need this split up bill for my reimbursement from the company. Y should someone cheat the customer by giving false promises.....

Since 6 months I am facing problem regarding internet the wifi is not working properly and when it’s working it’s working slow facing too many issues worst network wifi doesn’t work for weeks after calling the act fiber customer care also no proper action is been taken...

I purchased ACT internet plan on 4th Sep. 300MBPS plan for 6months (1 month Free).
1. I already have a Router but it is basic one. The Sales Executive and Installation guy said that we can try with the Router i have and if it is not upto the mark, I can raise a change request and instead of 1 Month Free they will give me a Free Router.

2. Also, if i am dissatisfied with the service there is a trial period within which...

I am using ACT Fibernet since 8+ years and never had such problems. Until now.

First problem:
I needed a transfer of connection to Bangalore from a different city where I am using ACT already. Despite being a leading internet services provider, they don't have ability to transfer a cnnection between cities.

Second problem:
I raised a new connection request and paid money for 6 months advance (which...

Internet was not working from Sep 2nd, have raised SR[protected] .After multiple calls and mails to Nodal officer got information like the below
Dear Customer,

Greetings from ACT Fibernet!

With the reference to your email, we would like to confirm that as part of our network completeness, we will need to have a junction box with a live power supply at the last leg of the network.

In...

The internet is constantly being gone. And everytime I raise a complain they take atleast 2-3 days to resolve. For a person working from home that is the biggest trouble to go through. And the frequency for lost connection is a week. That's how frequently I'm having network issues. And everytime I raise a ticket, the resolution time just gets increased gradually. At first they say that they'll resolve it in next 24hrs and then later I get...

Dear Sir/Madam,

Here with Primotex Labels Pvt Ltd ordered for installation and which amount has paid through net banking to ACT Fibernet Ac No[protected], amount of Rs. 5027/- on 25th January 2022 which has cancelled from your end due to non service area. After that we have got refund message on 31st January 2022 with reference No SR[protected] committed by your end to get refund by 4 working days.

As...

Hello

This is regarding the issue with the power backup - user id :[[protected]]

There is no power backup in the building for act internet. I dnt know where Act is taking power for their distribution box which is installed in our building.

But i am loosing internet when the power goes out. I need a permanent solution for this. I do have backup at my home and my router is working even power goes...

Our wifi connection is not working from yesterday.Recover it as soon as.
Contact -Sivaprakash
[protected]...

I have paid for 8 month plan and satisfied employees unable to provide connection with illogical reasons, now they are not responding to calls and messages for the refund amount.

CAF:[protected]...

Hi Team,

I took a connection with ACT fibernet - A max 1075 plan for 6 months this August 1st. I wanted to change the plan the day i took it and got in touch with the service provider (ACT Executive) on the same day.

I was told, As the billing cycle has already started for the month of August, I was asked to wait for a month to change the plan to 40mbps where the plan would reflect from September start and...