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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Dec 8, 2025
Complaints 4562
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2327
Unresolved
2235
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ACT Fibernet reviews & complaints page 11

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S
Santhosh Balasa
from Bengaluru, Karnataka
Dec 13, 2022
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Address: Vaishnavi serene

I requested a change of connection to a new place, and they never changed my connection so I wasn’t using their service at all, 0KB, and then I was waiting for many days, the guy is so lazy he doesn’t want to come at all. Finally I had enough of their drama and I raised a disconnection request, but they charged the whole month pay and not refunding my money. When I called them said to refund because I didn’t use, the woman says they cannot refund because they don’t charge based on usage but based on plan. I didn’t even use any plan and they’re charging me super scam company don’t ever use their services.
ACT Fibernet customer support has been notified about the posted complaint.
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We regret any inconvenience caused. Please share your account ID, we will look into this for you.
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    D
    Dilli Babu.V
    Dec 12, 2022
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    Hello There,

    This is Dilli from Ambattur. My Ticket No:SR[protected]. I have been facing an internet connection issue from Saturday 10-Dec-2022 till now the problem has not been solved. I have tried to call the customer care number multiple times. But they are simply giving false confirmation. Till now we aren't able to work further. We both are working from Home so this issue was a big loss for us.
    ACT Fibernet customer support has been notified about the posted complaint.
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    Dear Customer,
    Our teams are working on ground, in close coordination with respective agencies to restore connections. We will get your connection up in next 48 hrs. Sincerely regret the inconvenience – TEAM ACT
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      D
      Dilli Babu.V
      Dec 12, 2022
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      Complaint Raised - Ticket Number: SR10366549892701

      Address: No.30/3,7th Street, Indira Nagar, Menambedu, Ambattur, Chennai-600 053.

      Hello There,

      This is Dilli from Ambattur. My Ticket No:SR[protected]. I have been facing an internet connection issue from Saturday 10-Dec-2022 till now the problem has not been solved. I have tried to call the customer care number multiple times. But they are simply giving false confirmation. Till now we aren't able to work further. We both are working from Home so this issue was a big loss for us. Kindly resolve the issue...
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      RakeshRaghuP
      Dec 10, 2022
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      For the past months this issue has been happening in my area( Sarjapur road, kodathi gate, bangalore). ACT broadband installed their switch in some apartment and they seems to turn off the power supply sometimes. When that happens the internet goes off. Everytime I have to raise a request saying the internet is not working to get it fixed.

      Now the guy from ACT called me and asked if he can install the switch in my apartment. I don't know why ACT using customers for installing their swich box. They should come up with something that they don't have to depend on customer.

      It's been almost a day without internet and my work from home is hell now.
      ACT Fibernet customer support has been notified about the posted complaint.
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        W
        Want to disconnect ACT
        Dec 7, 2022
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        Address: Bengaluru

        I tried to disconnect from the ACT fibernet app, which requires OTP . However OTP never received in my mobile number. Still my account status is showing as active and they will still charge.
        ACT Fibernet customer support has been notified about the posted complaint.
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        We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
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          S
          Sree0195
          Dec 3, 2022
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          I have done bill for 3 months. But act is providing the net for 2 months only by conforming with customer care I came to know that the amount is debited bcoz after my previous bill is completed I have not recharged immediately. It is happened bcoz it is my wish to recharge whenever I needed internet. But I am using as I am paying only. But ACT is illegally cutting my amount in the new recharge and making it as 2 months and also keeping fines on not paying in their stipulated time they mention in invoices they prepared which was entirely false. Keeping the bills and invoices entirely flase and playing with customers money and creating very chaos in billing and doing fraud with customers money. I have all the proofs supported. Please look into this and help
          ACT Fibernet customer support has been notified about the posted complaint.
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            S
            Skool
            from Powai, Maharashtra
            Dec 2, 2022
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            My Name is Shivakumar
            Act Account No.[protected],
            This Company claimed it had connection near my home and made me pay 3887rs for 6months of service, after payment he says there is no connection in my locality and i will receive refund but I have not yet received refund
            they're issuing new ticket numbers and closing them without REFUNDING the said amount..
            +1 photos
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              S
              Sunipuna Senapati
              Nov 29, 2022
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              The installation of ACT broadband account number[protected] was never done and the refund is not done it has been 5 days.
              ACT Fibernet customer support has been notified about the posted complaint.
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              Let us take this up and get an update. Please share your account number.
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                G
                gowthamk_28
                from Hyderabad, Telangana
                Nov 23, 2022
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                Act Fibernet laid their internet cables (more than 20+) front of my balcony and the walls due to this I am not able to do renovation & paint work. I have raise a request 2 times but no use they keep ticket open for couple week and close it without fixing the problem.

                I have requested them to move cable few feets away from walls so that I can continue with my work but they are not listening it.

                Please help me.
                ACT Fibernet customer support has been notified about the posted complaint.
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                  B
                  broken_lollipop_
                  from Chennai, Tamil Nadu
                  Nov 20, 2022
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                  A complaint was registered on the 16th of Nov 2022 as service was disrupted. Following which there wasn't any response from the ACT Fibernet. Later upon searching the area found out that the junction box had been disconnected by the house owner where the junction box was installed. Following contact was made with the customer care service center to check the status of the ticket raised. An escalation was created to the supervisor of the field engineer. Still the connection hasn't been established nor there wasn't any response from the ACT Fibernet team regarding the same.

                  Where can i complaint regarding this service negligence ?
                  ACT Fibernet customer support has been notified about the posted complaint.
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                  We would like to assist you with this. Please help us with your account ID, we will be at it.
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                    V
                    VENKATA RAO VASIREDDI
                    from Hyderabad, Telangana
                    Nov 17, 2022
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                    Address: 8-3-191/49/401, (45/A) Sai Sresta Apartment, Vengalrao Nagar, Hyderabad.
                    Website: ACT Fibernet

                    Account Number:[protected]

                    Dear Sir,

                    Please note that I have paid excess amount of Rs.3244.90 on 26.10.2022 ref. NO. UPI/P2M/[protected]/ACT/Broa/paytm/Oidwpt and the same amount was debited from my Axis bank Account (Saving Bank A/C NO.[protected].
                    Hence I am requesting refund the same to my saving account immediately.
                    +1 photos
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                    Let us take this up and get an update. Please share your account Id.
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                      C
                      Calsyn D'Cruz
                      Nov 16, 2022
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                      Address: 23/4A Jaganathan Colony Foxen Street, Perambur

                      My internet is not working for the paat 5 days and i have made 30 calls to the customer care chennai still no response or anything has been resolved.
                      ACT Fibernet customer support has been notified about the posted complaint.
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                      This is not the experience we want you to have. Please share your account ID. We will assist you.
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                        P
                        Parthiban Durairaj
                        from Powai, Maharashtra
                        Nov 2, 2022
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                        Website: Actfibernetcorp

                        I am getting bills even after disconnection of act fibernet delhi. Even got mail of disconnection and guy informing by call.

                        I am shifted to village in tamilnadu, it's been 2 months since the disconnection.

                        But still getting bills every month.
                        ACCOUNT No :[protected]

                        It seems everyone is facing similar issue.
                        Kindly stop sending me bills.

                        Don't rip money
                        ACT Fibernet customer support has been notified about the posted complaint.
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                        You can contact us on [protected] and we will look into this for you.
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                        We would like to assist you with this. Please help us with your account ID, we will be at it.
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                        Parthiban Durairaj's [Complaint's author] reply, Nov 4, 2022
                        110581212974
                        got reply saying waiver rejected

                        How come i got billing for the disconnected connection ??
                        How come there is a bill for prepaid connection?
                        Bill should come for postpaid connection only

                        I will consider this is harassment
                        This will create bad name for u guys

                        I won't consider reconnection, once i shift to city

                        Getting bills even after disconnection of the services - Comment #4068139 - Image #0
                        Getting bills even after disconnection of the services - Comment #4068139 - Image #1
                        Getting bills even after disconnection of the services - Comment #4068139 - Image #2
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                          P
                          Parthiban Durairaj
                          from Powai, Maharashtra
                          Nov 2, 2022
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                          My prepaid connection of act fibernet delhi got disconnected 2 months back. They still sending bills for dues
                          Now I am shifted to tamilnadu, how can they send bill for a prepaid service.
                          My account number[protected]

                          Even I got the disconnection email
                          Person called and confirmed about the disconnection.
                          +2 photos
                          ACT Fibernet customer support has been notified about the posted complaint.
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                            A
                            azeemkm20
                            from solapur, Maharashtra
                            Oct 25, 2022
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                            Resolved

                            Address: Hyderabad

                            Act fibernet again started playing old game(scam).

                            In one day they showing me i have used 1.6TB data, which is not possible with my subscribed plan.

                            When you speak to customer care they already know this problem but they will try to convince you by give fake knowledge.

                            But this time guy name Vijay(which is fake name ) was on the desk support call from act was not aware about me i am network engineer. He brings to me a new concept called SyncingServer. He told me that it doesn't matter whatever your plan it is if SyncingServer is on then it can consume more then your plan, lets say if my plan is 100mbps but syncingserver can consume 1gbps.

                            It's my mistake I am trusting them from last 4years. And not changing internet service provider.
                            Nov 28, 2022
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 26, 2022
                            ACT Fibernet Customer Care's response                             This is not the experience we want you to have. Please share your account ID. We will assist you.
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                              B
                              Bhavesh Malik
                              Oct 24, 2022
                              Resolved
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                              Resolved

                              Account Number[protected]

                              YUPP TV Scope pack activated by along with ACT Fibernet new connection without my consent on 13th September 2022, there was no request from my side

                              This service was not even used by me, it requires a separate application to be installed to be used, which was never done by me on any of my devices

                              It's free service for 1st month with new connection, after that this service was continued without even asking whether to continue it or not, now I have received it's bill on 13th October, charging for whole next month in advance

                              Unable to see any details of this service in ACT Fibernet application, had asked customer care to deactivate this service and requested multiple times to revoke these charges
                              Nov 28, 2022
                              Complaint marked as Resolved 
                              ACT Fibernet customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2022
                              ACT Fibernet Customer Care's response                               Hi Bhavesh, we regret the inconvenience caused. Please be assured that our team is looking into this.
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                                A
                                Anirudh Yarramreddy
                                from Hyderabad, Andhra Pradesh
                                Oct 18, 2022
                                Resolved
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                                Resolved

                                Address: Hyderabad

                                My Name is Anirudh Yarramreddy,
                                Act Account No.[protected],
                                This Company claimed it had connection near my home (Agent Prabhakar) and made me pay 5395rs for 6months of service, after payment he says there is no connection in my locality and i will receive refund but I have not yet received the said refund since 1 month, they're issuing new ticket numbers and closing them without REFUNDING the said amount, worst experience with this Company. 😔
                                +1 photos
                                Oct 20, 2022
                                Complaint marked as Resolved 
                                ACT Fibernet customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 19, 2022
                                ACT Fibernet Customer Care's response                                 Hi, We have noted your concern and we will get back to you with an update.
                                View replies
                                We have processed the refund and it will take around 10 working days to credit in your account.
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                                  A
                                  anutrix
                                  from Bengaluru, Karnataka
                                  Oct 16, 2022
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                                  Address: Kadubeesanahalli, Bengaluru, Karnataka, India, Bangalore, Karnataka

                                  I raised ACT Fibernet shifting request a week ago for 15th Oct 2022, it's 17th Oct 2022 now and there's not even a single call from any technician regarding the shift.
                                  I've called the customer care and explained the issue 6 times in 2 days.

                                  They don't give any info regarding the technician who will do the installation or even the timing for when the installation will be done.

                                  If you need a reliable broadband service, don't go for ACT Fibernet. Especially, those who need it for WFH.
                                  ACT Fibernet customer support has been notified about the posted complaint.
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                                    D
                                    Dr Shariff
                                    Oct 15, 2022
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                                    It has been over 4 days since we have been making complaints to rectify the connection error. I’m working from home and I don’t have internet connection. I’m calling everyday to rectify it. I have been given fake promises that it will be rectified. Extremely poor customer service. Requested for call backs and nobody called back. Every day I call the customer care service and they say they have raised a ticket and they will send a person to fix it. They close the ticket also without resolving.
                                    ACT Fibernet customer support has been notified about the posted complaint.
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                                      C
                                      cpriyada
                                      from Chennai, Tamil Nadu
                                      Oct 15, 2022
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                                      Address: Chennai

                                      I have installed act fibernet a month ago for the plan basic 3m for the amount nearly to 3k and no proper response from them when I asked for the split up bills for each month. Now, I need the receipt for the second month. But no response from the team. Worst experience!! Didn't expect this from ACT
                                      ACT Fibernet customer support has been notified about the posted complaint.
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                                      Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.
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