ACT Fibernet Complaints & Reviews

I have installed act fibernet a month ago for the plan basic 3m for the amount nearly to 3k and no proper response from them when I asked for the split up bills for each month. Now, I need the receipt for the second month. But no response from the team. Worst experience!! Didn't expect this from ACT

First give one permanent password for us, The company using password everything, If we pay the bill next in a hour connection was disconnected, , then technical team will come after a weak, they will show one Ticket sms, , finally 3weaks no internet usage but they send bill like high, please dont encourage this kind of hacking company.

I am on CBE Act sprint 6M+1M plan. I have made the payment of Rs. 7157/- on September 22, 2022.

Now I'm looking to disconnect my connection due to personal reasons. The customer care representative blatantly said no refunds but they can disconnect my connection. There is more than 5 month period left in my subscription and they are not able to refund on a pro rated basis even. Basically my funds are with them for a disconnection request raised by them and for a service that I'm not going to use.

Totally unfair. Don't even think of going with their long term plans. If there is any change in your personal situation or if you have to relocate to an ACT's unserviceable area, your money is gone for good as per their policy. I can understand if they charge a fine amount for not maintaining the agreement. But no refunds at all is unfair!

Ref No SR[protected]

I am working for night shifts and the connection is being interrupted in the night since 3 days and was getting connected back in the afternoon around 3 then again the connection being interrupted in the night, this is the third time I am reopening the SR ticket and all the recieve is apologies and to contact the phone support I was almost on hold for 30 minutes, I have the call recordings I can share to someone if this complaint is assigned.br...

I disconnected my connection but I haven't recieved my full security deposit . Please take actions regarding my complaint

On September 30th I have done a payment of 650 rupees for new connection but no one came to my house for installation and due to their delay I have shifted to other wifi connection but they didn't refund my 650 rupees and I have made many calls to the responsible person for this but he is not responding, I need my money back.

I am facing two problems.
1. i paid the bill on 16th sep but from past 4 days my internet is not working. plz resolve fast i need internet as i am student.

2. my mobile no[protected]
the above number is linked woth 2 accounts
1.[protected]active)
2.[protected]deactive)
please delete the deactive account so that i can use act whatsapp([protected])

these are the two main problems please resolve fast
i thought that act is the fast and the best in india but, u guys are making it wrong. plz resolve this issue

Plan for one year is subrcised but my account was deactivated

I too faced the same issue.i paid money on 30/09/2022 and they said there is no feasibility, so i asked for refund on 04/10/2022 still i didnt get my money.several times i called, the man who made me to pay is not taking my call and he is not responding properly.i am very much frustrated because you ACT fibernet.please refund my money soon. My name is Bhaskar from Ghatkesar hyderabad and service request no SR[protected] .kindly do this immediately .i dont want to wait further .

Hi, i have a prepaid plan in ACT for 6 months so at the end of last month i started getting reminders to pay for the next six months and if not paid the connection will be disconnected was a message which is fair! So i chose to not renew my plan for the nxt six months and rightly the connection was cut but that is not the end ! Again i got a message from ACT stating it is reactivated which i never asked them to and now ACT is harassing me asking me to pay 545/- more as additional bill or else they will not disconnect it seems! Can someone senior from ACT look into this and resolve- a/c[protected]
Please note am using ACT for more than 5 years and i wish to disconnect the without any unnecessary fees or bill which i have not used nor agreed to use!

I have been ACT customer for 2 years now. I got to know that discount for fixing the junction box is Rs.100/month through one of the consumer complaints.

When I asked the same to ACT customer service agent in chat, they said it is Rs.50/month only + tax as my location in Warangal, Telangana. But in Hyderabad, discount is Rs.100/month. Customer service agent said that it is determined by their billing team.

Issue:...

I am having ACT Fiber Net Connection for the last 4 years. At present I am having CHN Blast Promo package under account No.[protected] . The package is valid up to 22/10/2022.
We now leaving Chennai, on 07/10/2022, for New Zealand . We will be returning to India on 05/04/2023.
Hence for arranging our period of absence, among other things, for suspension of the ACT connection, I began writing to their office on 25/09/2022. I have been closely following up with their Support ACT Chennai as well as Help Desk, ACT Chennai . As usual they only raise complaint tickets. Two days before one official by name Mr. Anand talked to me. I clearly told him that I am agreeable to avail the facility of ' SAFE CUSTODY ' and requested him to send the online link for making the necessary fees with only one condition that the safe custody should start from 08/10/2022 only as I have to use the broadband up
to 07/10/2022. He was agreeable to that. But there has been no constructive follow from their side.
It seems they are bereft of ideas. It seems that ACT people are ill at ease in properly serving customers smoothly. For this purpose can I go on follow up with them till the date of my departure ( 07/10/2022 ) ???
In comparison for the same type of service I wrote to TATA PLAY For SUSPENSION OF TATA PLAY CONNECTION during the period of my absence . As usual there was an acknowledgement mail from them . They informed that their people will call me within 24 hours. Within, 24 hours ( today ) a lady executive discussed my need and resolved my need within another 5 minutes. My TATA PLAY CONNECTION is suspended from a particular date preferred by me !!!. I also received the intimation to that effect.!!! THIS IS SERVICE PROPER.
But ACT Fiber Net ????. Very poor Service. Very poor follow up. They could not think do beyond their APPS ?????. In the service angle they are wanting .
I am herewith attaching the trailing correspondence in this regard with ACT for easy reference. Kindly pull them up and get the service quickly.

We registered for GX box installation on 15 sep 2022.. The customer service people told me to pay ₹2200 for installation to start the process..They said box will be installed by 21 st September.. But they closed the ticket without installation.technician didn’t contacted us..whenever I spoke to customer service they said we will escalate ur request..but work is not done..I need an installation asap…ticket no isSR[protected] it’s really frustrating as we need Internet for WFH.

We registered for GX box installation on 15 sep 2022.. The customer service people told me to pay ₹2200 for installation to start the process..They said box will be installed by 21 st September.. But they closed the ticket without installation.I need an installation asap…ticket no isSR[protected] it’s really frustrating as we need Internet for WFH..

After creating a support ticket to fix my internet every other day, it goes off again in couple of hours and then we have to wait 24 hours for it get resolved and service goes down again. ACT Exec in Ahmedabad are unsupportive and are failing to provide a proper solution, all they respond with is stereotypical replies.

All i want is them to fix their service in this area and provide better and quick response from their ACT...

Right from 2018 I am having ACT broadband connection. My present package is under Connection ID :[protected] Package : CHN Blast Promo 6+2 .
During Feb 2022, As I my son was arriving from US and he needed a separate Broad Band Connection for his temporary period of stay. Hence I sent an email to the ACT Nodal Officer dated 05/02/2022, specifically asking for an additional connection for 3 months only. On the Nodal Office instructions...

I have made the payment ₹2200 for GX box installation on 11/09/22. They said it will be installed at your place within 2 days. But only after a week, the technician called me on 17/09/22 and asked for my address, later he called and told me that the payment is yet to be confirmed. When I enquired about this in customer care, they told me that the amount was reduced for the bill amount which was due this month. Later they asked me to pay...

ACT network connection is good till we gets problem on their network. I have made complaints to customer care for low hanging network cable on my road on last Saturday. I got sms that ticket will be expect to complete on Tuesday. But no one turned back. Finally Thursday night that cable got disconnected due to vehicle crossed and my network got disconnected in my home. Friday again raised another ticket for this cable issue to fix my network issue. I got sms this ticket will complete before Friday evening 7pm. Saturday i called customer care multiple times and got again sms saying issue will fix on Saturday before evening 7pm. Finally Engineer came at 7.30 pm and informed that I didn't bring machine to fix this cable issue. Sunday I will fix this issue. He just came Saturday just for record purpose he told us what I already informed to customer care. Today Sunday and waiting for engineer to fix this cable issue. They are very irresponsible. I will not face network issue if they align the cable properly when I raised ticket and acted on or before their SLA. Even small network will turnback before this act network engineer come. Worst experience. It fully damage Act brand name. Finally I decided to switch to other network company.

I am forced to right here as i had lodged two complaints and ACT closed them inspite of asking them to keep it open. Their switch that supplied excess power has caused damage to my Router and the CCTV DVR. I had to pay for a new router and service of the DVR. The DVR company clearly mentioned that the network port caused the damage to the mother board. ACT network cable which directly comes from the switch has suddenly supplied high voltage. The team did not provide any resolution and have closed the ticket
SR[protected]
SR[protected]

I have been using act Fibernet with prepayment for 3 months. I had made complaint as my internet wasn’t working for more than 4 days after several complaints to cc it still wasn’t resolved and they kept on changing the timelines. I had switched to another connection on aug end and they said I will not have my money refunded for the. Month of sep which I had already paid. As per their them, unused usage for an entire month which dint even start can’t be refunded. What kind of fraudulent is this ?
Also remove your box from my premises.