ACT Fibernet Complaints & Reviews

Address: 8-3-191/49/401, (45/A) Sai Sresta Apartment, Vengalrao Nagar, Hyderabad.

Website: ACT Fibernet

Account Number:[protected]

Dear Sir,

Please note that I have paid excess amount of Rs.3244.90 on 26.10.2022 ref. NO. UPI/P2M/[protected]/ACT/Broa/paytm/Oidwpt and the same amount was debited from my Axis bank Account (Saving Bank A/C NO.[protected].
Hence I am requesting refund the same to my saving account immediately.

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 18, 2022

Verified Support

Let us take this up and get an update. Please share your account Id.

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Address: 23/4A Jaganathan Colony Foxen Street, Perambur

My internet is not working for the paat 5 days and i have made 30 calls to the customer care chennai still no response or anything has been resolved.

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 16, 2022

Verified Support

This is not the experience we want you to have. Please share your account ID. We will assist you.

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Website: Actfibernetcorp

I am getting bills even after disconnection of act fibernet delhi. Even got mail of disconnection and guy informing by call.

I am shifted to village in tamilnadu, it's been 2 months since the disconnection.

But still getting bills every month.
ACCOUNT No :[protected]

It seems everyone is facing similar issue.
Kindly stop sending me bills.

Don't rip money

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 2, 2022

Verified Support

You can contact us on [protected] and we will look into this for you.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 3, 2022

Verified Support

We would like to assist you with this. Please help us with your account ID, we will be at it.

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Parthiban Durairaj's [Complaint's author] reply, Nov 4, 2022

110581212974

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Parthiban Durairaj

from Powai, Maharashtra

Nov 3, 2022

got reply saying waiver rejected

How come i got billing for the disconnected connection ??
How come there is a bill for prepaid connection?
Bill should come for postpaid connection only

I will consider this is harassment
This will create bad name for u guys

I won't consider reconnection, once i shift to city

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My prepaid connection of act fibernet delhi got disconnected 2 months back. They still sending bills for dues
Now I am shifted to tamilnadu, how can they send bill for a prepaid service.
My account number[protected]

Even I got the disconnection email
Person called and confirmed about the disconnection.

ACT Fibernet customer support has been notified about the posted complaint.

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Address: Hyderabad

Act fibernet again started playing old game(scam).

In one day they showing me i have used 1.6TB data, which is not possible with my subscribed plan.

When you speak to customer care they already know this problem but they will try to convince you by give fake knowledge.

But this time guy name Vijay(which is fake name ) was on the desk support call from act was not aware about me i am network engineer. He brings to me a new concept called SyncingServer. He told me that it doesn't matter whatever your plan it is if SyncingServer is on then it can consume more then your plan, lets say if my plan is 100mbps but syncingserver can consume 1gbps.

It's my mistake I am trusting them from last 4years. And not changing internet service provider.

Nov 28, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2022

ACT Fibernet Customer Care's response This is not the experience we want you to have. Please share your account ID. We will assist you.

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Account Number[protected]

YUPP TV Scope pack activated by along with ACT Fibernet new connection without my consent on 13th September 2022, there was no request from my side

This service was not even used by me, it requires a separate application to be installed to be used, which was never done by me on any of my devices

It's free service for 1st month with new connection, after that this service was continued without even asking whether to continue it or not, now I have received it's bill on 13th October, charging for whole next month in advance

Unable to see any details of this service in ACT Fibernet application, had asked customer care to deactivate this service and requested multiple times to revoke these charges

Nov 28, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2022

ACT Fibernet Customer Care's response Hi Bhavesh, we regret the inconvenience caused. Please be assured that our team is looking into this.

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Address: Hyderabad

My Name is Anirudh Yarramreddy,
Act Account No.[protected],
This Company claimed it had connection near my home (Agent Prabhakar) and made me pay 5395rs for 6months of service, after payment he says there is no connection in my locality and i will receive refund but I have not yet received the said refund since 1 month, they're issuing new ticket numbers and closing them without REFUNDING the said amount, worst experience with this Company. 😔

Oct 20, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2022

ACT Fibernet Customer Care's response Hi, We have noted your concern and we will get back to you with an update.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 20, 2022

Verified Support

We have processed the refund and it will take around 10 working days to credit in your account.

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Address: Kadubeesanahalli, Bengaluru, Karnataka, India, Bangalore, Karnataka

I raised ACT Fibernet shifting request a week ago for 15th Oct 2022, it's 17th Oct 2022 now and there's not even a single call from any technician regarding the shift.
I've called the customer care and explained the issue 6 times in 2 days.

They don't give any info regarding the technician who will do the installation or even the timing for when the installation will be done.

If you need a reliable broadband service, don't go for ACT Fibernet. Especially, those who need it for WFH.

ACT Fibernet customer support has been notified about the posted complaint.

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It has been over 4 days since we have been making complaints to rectify the connection error. I’m working from home and I don’t have internet connection. I’m calling everyday to rectify it. I have been given fake promises that it will be rectified. Extremely poor customer service. Requested for call backs and nobody called back. Every day I call the customer care service and they say they have raised a ticket and they will send a person to fix it. They close the ticket also without resolving.

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Address: Chennai

I have installed act fibernet a month ago for the plan basic 3m for the amount nearly to 3k and no proper response from them when I asked for the split up bills for each month. Now, I need the receipt for the second month. But no response from the team. Worst experience!! Didn't expect this from ACT

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2022

Verified Support

Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.

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First give one permanent password for us, The company using password everything, If we pay the bill next in a hour connection was disconnected, , then technical team will come after a weak, they will show one Ticket sms, , finally 3weaks no internet usage but they send bill like high, please dont encourage this kind of hacking company.

Nov 26, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2022

ACT Fibernet Customer Care's response Hi Ramachandran, this is not the experience we want you to have. Please share your account number or city name and we will assist you.

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Address: Coimbatore, Coimbatore, Tamil Nadu

I am on CBE Act sprint 6M+1M plan. I have made the payment of Rs. 7157/- on September 22, 2022.

Now I'm looking to disconnect my connection due to personal reasons. The customer care representative blatantly said no refunds but they can disconnect my connection. There is more than 5 month period left in my subscription and they are not able to refund on a pro rated basis even. Basically my funds are with them for a disconnection request raised by them and for a service that I'm not going to use.

Totally unfair. Don't even think of going with their long term plans. If there is any change in your personal situation or if you have to relocate to an ACT's unserviceable area, your money is gone for good as per their policy. I can understand if they charge a fine amount for not maintaining the agreement. But no refunds at all is unfair!

Ref No SR[protected]

Nov 18, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Oct 14, 2022

Updated by pradeepbaskar88 Disconnection was requested by me and raised by their representative on October 14, 2022.

Ref No SR[protected]

Less than a month have been used since September 22, 2022, payment date. Not even honoring a refund for period not yet consumed is unfair.

Oct 14, 2022

Updated by pradeepbaskar88 Ref No SR[protected]

Ticket was closed today and connection terminated as requested. But no word on refund for the unused portion of almost 5 months. I can understand a refund with some fine or penalty deducted. But the whole amount in your pocket when you can terminate the connection and keeping the money for unused portion. That's unfair!

Verified Support

Oct 15, 2022

ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.

Dec 04, 2022

Updated by pradeepbaskar88 On what basis this issue was marked resolved without contacting the client

Dec 04, 2022

Updated by pradeepbaskar88 Nothing is resolved yet. We did not receive one phone call from the team yet. Pathetic

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pradeepbaskar88

from Coimbatore, Tamil Nadu

Dec 4, 2022

Nothing is resolved yet. We did not receive one phone call from the team yet. Pathetic

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I am working for night shifts and the connection is being interrupted in the night since 3 days and was getting connected back in the afternoon around 3 then again the connection being interrupted in the night, this is the third time I am reopening the SR ticket and all the recieve is apologies and to contact the phone support I was almost on hold for 30 minutes, I have the call recordings I can share to someone if this complaint is assigned.br...

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I disconnected my connection but I haven't recieved my full security deposit . Please take actions regarding my complaint

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 12, 2022

Verified Support

Hi, please share your account number so that we can assist you.

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Address: H. No:3-1-322, Kakatiya colony, Warangal

On September 30th I have done a payment of 650 rupees for new connection but no one came to my house for installation and due to their delay I have shifted to other wifi connection but they didn't refund my 650 rupees and I have made many calls to the responsible person for this but he is not responding, I need my money back.

ACT Fibernet customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 11, 2022

Verified Support

Hi, please share your request number so that we can assist you.

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Tejh25's [Complaint's author] reply, Oct 12, 2022

115660013980

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I am facing two problems.
1. i paid the bill on 16th sep but from past 4 days my internet is not working. plz resolve fast i need internet as i am student.

2. my mobile no[protected]
the above number is linked woth 2 accounts
1.[protected]active)
2.[protected]deactive)
please delete the deactive account so that i can use act whatsapp([protected])

these are the two main problems please resolve fast
i thought that act is the fast and the best in india but, u guys are making it wrong. plz resolve this issue

Nov 12, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2022

ACT Fibernet Customer Care's response Hi, we regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.

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Address: maddilapalem, Visakhapatnam (Urban)

Plan for one year is subrcised but my account was deactivated

ACT Fibernet customer support has been notified about the posted complaint.

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Won28

from Visakhapatnam, Andhra Pradesh

Oct 10, 2022

One year plan was taken on 02/08/2022, they were asking me to pay for subrciption of 350for aha app, I said I haven't subrcised for aha, but they were least bothered about my complaint, they were forcing me to pay and deactivated my account several times, without activation of aha how can I pay, I made a complaint in the local office at visakhapatnam, they is no response from the other end so I complainted in the customer care here too the same problem, I am not able to tolerate their torcher, I can't understand why they deactivated my net account and what is the connection between net and these apps, I have paid for net so I have a right to get proper net but they black mailing of deactivation.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 10, 2022

Verified Support

This is not the experience we want you to have. Please share your account ID. We will assist you.

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Address: 3-154/10/H/3C Dwarakanagar ghatkesar telangana

I too faced the same issue.i paid money on 30/09/2022 and they said there is no feasibility, so i asked for refund on 04/10/2022 still i didnt get my money.several times i called, the man who made me to pay is not taking my call and he is not responding properly.i am very much frustrated because you ACT fibernet.please refund my money soon. My name is Bhaskar from Ghatkesar hyderabad and service request no SR[protected] .kindly do this immediately .i dont want to wait further .

ACT Fibernet customer support has been notified about the posted complaint.

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Address: Bengaluru

Website: Act broadband

Hi, i have a prepaid plan in ACT for 6 months so at the end of last month i started getting reminders to pay for the next six months and if not paid the connection will be disconnected was a message which is fair! So i chose to not renew my plan for the nxt six months and rightly the connection was cut but that is not the end ! Again i got a message from ACT stating it is reactivated which i never asked them to and now ACT is harassing me asking me to pay 545/- more as additional bill or else they will not disconnect it seems! Can someone senior from ACT look into this and resolve- a/c[protected]
Please note am using ACT for more than 5 years and i wish to disconnect the without any unnecessary fees or bill which i have not used nor agreed to use!

ACT Fibernet customer support has been notified about the posted complaint.

Oct 06, 2022

Updated by Namratha Iyer Hi how can i know that this complaint is acknowledged?

Verified Support

Oct 07, 2022

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

Oct 11, 2022

Updated by Namratha Iyer Hoping this will be resolved before OCT 15th

Oct 21, 2022

Updated by Namratha Iyer Hi ACT team have gone mad ! They are playing by deactivating qnd then reactivating i still get msgs from ACT unnecessarily! Is it not that simple u cut connection and just keep quiet? Why complicate it by reactivating it without customer consent and creating non existent bills? I expect this to be resolved and closed fully at the earliest dont intend to have any talks with ur call centre folks!

Oct 29, 2022

Updated by Namratha Iyer Hi team - its been 22 days or more and still issue is not resolved i am still getting reminders from ACT for non existent bill payment! Can someone resolve this and close this i do not wish to have anything from ACT - they lack basic customer service! Cant they just keep it simple and not torture customers with non existent bills and reminders!!!

Nov 01, 2022

Updated by Namratha Iyer Hi team issue still not resolved now i get a bill of 815 from ACT horrible experience!
For what are you troubling customers by sending false bills! I have not used any internet after my 6 month subscription ended! So stop sending fake bills! You have already cut the connection so just cut all communications with me too and stop this nonsense of fake bills and reminders!!! I really want to sue them!

Dec 07, 2022

Updated by Namratha Iyer Hi team, still not resolved

Why is it difficult for ACT to just keep it simple - we pay we use, we dont pay we dont get internet!
Why complicate it by reactivating without consent and charging unfair bills to customers! And losing customers forever!

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N

Namratha Iyer

Oct 11, 2022

Hi team am hoping this will be resolved before oct 15th as the non existent bill of 545 rupees is still showing under due and i do not expect this to go on beyond the due date

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N

Namratha Iyer

Oct 18, 2022

Hi team, Is this resolved yet? I still get calls from ACT for 545/-

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N

Namratha Iyer

Oct 21, 2022

Hi ACT team have gone mad ! They are playing by deactivating qnd then reactivating i still get msgs from ACT unnecessarily! Is it not that simple u cut connection and just keep quiet? Why complicate it by reactivating it without customer consent and creating non existent bills? I expect this to be resolved and closed fully at the earliest dont intend to have any talks with ur call centre folks!

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I have been ACT customer for 2 years now. I got to know that discount for fixing the junction box is Rs.100/month through one of the consumer complaints.

When I asked the same to ACT customer service agent in chat, they said it is Rs.50/month only + tax as my location in Warangal, Telangana. But in Hyderabad, discount is Rs.100/month. Customer service agent said that it is determined by their billing team.

Issue:...

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ACT Fibernet Complaints & Reviews

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ACT Fibernet reviews & complaints page 12

Excess paid and not credit to my Account-Reg

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Internet not working for 5 days

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Getting bills even after disconnection of the services

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Getting bills even after disconnection of the services

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Fake FUP | data consumption| act scam and fraud.

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Unethical Behaviour

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Refund not received.

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Shifting delayed by more than 2 days. No contact

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Connection Issue

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Request for split up bills

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Dummy company

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Refund of my paid amount

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Connection issue

Haven't received my full security deposit

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Money refund

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Billing issue

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Decativation

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Refund of installation money

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Harassment for disconnecting

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ACT Fibernet Discount for power consumption of junction box

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