ACT Fibernet Complaints & Reviews

I have purchased router from act as the sales agent suggested but it is not working with other broadband, now I want to return it and get refund for it but they are not agreeing.my account number is :[protected]

Please resolve my issue and ask them to refund my amt of 850rs...

My neighbour disconnected his service on Aug 16 2022 due to shifting. So I had agreed to place the junction box in my premises. Nd today is 28 Aug 2022, still there is no solution.. I've been calling there customer care daily atleast 3 times and they are saying it'll be resolved today (for the past 13 days) and their service persons are the worst in the world. Not even picking up the call for answering..only the complaint ticket which I raised...

First, The complaint was raised for the problem " When power goes off - the broadband connectivity goes off immediately" . ACT opened a complaint ticket Number.SR[protected]. But without resolving the issue they sent Complaint Ticket Closure Message on 22 Aug 2022. After I took up with Support and then Nodal Officer, ACT again Complaint Ticket No..SR[protected] was registered and I was again assured that the complaint will be resolved...

Frequent network outage and complaints will not be attended /resolved with 24 hrs; I think BSNL will be much efficient and faster ?

is it possible to migrate my ACT other broadband like mobile portability...

I closed my act account they need to refund my money. From my side, I cleared everything thing submitted the ONT device. But still refund is not processed, it's been 15 days from the day of submitting the act fibernet devices. When I am trying to connect with customer care they are telling that it will be resolved in 48 hours but there is no progress from 17 days...

My ACT broadband account number is[protected]
Name: Malateshgouda K

On 26th May'22, I had paid for two new connections for ACT with mobile number [protected] and [protected].

With transactions of rs. 4, 195.00 spent on card 7171

Transaction numbers: 506552
Transaction numbers: 369750

[protected] mapped to [protected]
[protected] mapped to [protected]br...

My ACT broadband account number is[protected]
Name: Malateshgouda K

On 26th May'22, I had paid for two new connections for ACT with mobile number [protected] and [protected].

Here are the account numbers mapped to the two phone numbers:

[protected] mapped to [protected]
[protected] mapped to [protected]

For both of them, I've paid Rs 4, 195 on 26th May'22. One...

I requested the order, After that, a million Act fibernet agents called for the plans. Everyone is like I called first you should take my offer and ignore others. Very unprofessional. I paid the order fee. They promised installation within 48 hours. I work from home, so it's really important for me. They never responded after that. It's been 6 days, I called them many times they simply say they raised the ticket. No use of it. I lost two...

I had installed a new connection in Act for a total of 5, 300 with the plan (ACT basic 6M + Router) in July 2022. On August, they sent payment notification and received a call to complete the payment. But I had paid for six months, so I opened a ticket for more clarification, but I never received a response.
After a few days, I called the toll-free number, and they informed me that static ip is charged.
However, I did not request...

I paid for 6+1 months plan, i was facing a lot of network issues recently which is causing me a huge loss in my official work, hence I asked for disconnection, they disconnected it but they are not ready to refund my amount back to my account, when asking customer care, they are saying to transfer it to some other ACT account or use the amount whenever you reconnect your account, I request TRAI to please take strict action against ACT Fibernet...

Hi All,

Having connectivity issue for past four days no response from helpdesk email address, nodal officer and appellate officer.. incompetent technical team and customer care team is completely Bogus.. till now no solution from their end.

Neighbor's having same connection and its working fine.

Marked my previous compliant as resolved without my consent.

Abdul Samad
No:SR[protected]...

Hi All, having connectivity issue for past three days no response from helpdesk email address, nodal officer and appellate officer.. incompetent technical team and customer care team is completely Bogus.. till now no solution from their end.

Abdul Samad
No:SR[protected]...

I am connecting to my wifi without ijnternet......

ACT Fibernet Does not have a BNG Gateway in Madurai so all data is routed through Chennai, . But the latency to Chennai is too high because of their routing, (over 30ms) causing the next hops to have higher latency than normal. I have complained about this issue for 1 month on Twitter but no action has been taken from the company for resolving it. For instance other ISPs I have used have ping to Chennai of 10ms from Madurai. The extra latency...

With great regrets act connection is becoming one of the worst net work, for a week atleast 2 to 3 times the connections keeps disconnecting and takes one fill day for the issue to be fixed.dude to this work from home is affected. The second worst thing is calling act customer line and need to be on hold for hours and still line will not get connected neither With we get a call back from the customer care..issues is never resolved soon, no...

Hello,

We have paid amount for 3 months 75 MBPS plan but the speed is less than 30 MPBS, when we raise a complain in Support portal they are demading extra money to give the promising speed and they are very rude .
Even after telling them that we will log a complaint in consumer court they are least bothered and telling do whatever you want.
Becase of this speed cheating we have missed already 3 major interview...

Thank u Act for solving my problem...

My problem is solved now thank u Act...

I payed 8, 209 rupees for a 6 month plus one month free pla. But i got only one month the money was deducted from my account and now there is no network and my account is suspended i need a refund plsss because it's a huge amount of money and customer care is not responding plss give me a refund account no:[protected]...

I payed 8, 209 rupees for a 6 month plus one month free plan and they took the money and gave me only one month plan now my account is suspended and i am not getting help from any customer care i just want to get refund of my money because it's a huge amount and the service is really bad too i hope they respond and refund me...