ACT Fibernet Complaints & Reviews

Sir,
I sought for ACT internet facility and the Engineer instructed me to make online payment for 6 months rental of Rs 7498 without checking feasibility of installation. Later the Technical department mentioned that installation cannot be done in my building.
I reached out to them for refund. It has been over a month now and have still not received refund.
Details of ACT compliant reference - Ref # [protected]
br...

I have been facing internet problems for 2 months now. Innumerable calls to customer care with false promises everytime. They even took money to replace the modem, but neither did we get the modem nor any resolution from them. And whenever we call the customer care they never forward the call to any manager or higher authority, and keep giving false promises.
2 months is a very long time to solve any issue, atleast provide the money...

July 2018 update.

Worst service provider. So unprofessional and liar and cheater. words are less for them.

Even small cable operator is more professional and committed to his words, but they are worst liar.

Dont even go for them if you want peace of mind. They were unable to install connection even after 10 days. And they keep saying that it will be installed by tomorrow, which never comes. For...

Hi,

There has been frequent disconnections since the day I have taken act connectivity.

Either someone would remove the connectivity from junction box or the fibre cable is disconnected from hub.

I have been repeatedly raising complaints and the issues keeps persisting.

And the service is very bad and issues are not resolved immediately. And I have to wait minimum 40 mins to talk...

Hello ACT

Good Evening!!!

Please Disconnect my internet services

Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern......

Sir,
I am from hyderabad want my ACT fibernet broadband to be disconnected from 9th july 2018 as I am shifting from hyderabad. I am unable to contact customer care as the customer care services are said as unavailable and the toll free number is not working either. I have sent mails to customer care, nodal officer and appellate authority too but I am not sure if and when I could expect response from them. I cleared all my dues and...

I raised a support ticket to get my ACT connection [censored]ed within Bangalore. I did not get any callback or update for a week. Called the customer care multiple times, getting the same reply that 'An executive has been assigned to your support ticket and it will get resolved max by tomorrow'. This went on for another 3-4 days. Found out the destination area manager's contact number and called him. Reached out to the executive, who now says...

It is not a good experience with ACT this time as I was trying the reactivate my connection at a new location. I had disconnected the service with connection number #[protected] due to some personal reason and my deposit was still with ACT and they explained me when you need a new connection at any other location at any time, your deposit will be used for that and it will be free of installation charges. I moved to Narayanapura from BTM...

Act has managed to make changes to the fup where in they cut bandwidth for uploads as well. If you keep your system overnight with a seed box. You tend to lose all your fup in a single day. The speed goes down to 512kbps where in even webpages dont load on screen properly. According to trai there has been a revision of minimum speed where in it should be 2mbps instead of 512kbps. I have lost all my fup due to this and when spoke to customer...

From last month i am fed with the internet services provided by them. I requested them to deactivate the services to me. They asked me firsrt pay the bill then only they will deactivate my account. Immediately i paid the bill and asked them for deactivation. During this stage there is no service to me due to their technical problem. But even several requests they're unable to rectify the issue, just giving me complaint number, they're not...

I have discontinued using ACT Fibernet since few months, and when the customer care people called me, i said i want to discontinue using the service. But i keep getting emails and SMS about the pending due of bill amount.

I have shifted to other broadband service recently, and disconnected the WIFI router and cable.
Do i still need to pay for the monthly due, since i am not using the service ?...

30/06/2018

My account id is 11380728

I tried it for last 5 days to reconnect with my previous account also try to change my address. but am unable to contact them. also, I got a message that if I want to reconnect with my previous account then I will get free reconnection and with extra 300gb..i try to connect them but its everytime failed.

I tried to connect them because it was urgent but unable...

It is unfortunate that the company charges rs.550 as reactivation charges to customers who have been witht he company for the past 2 years or more.

It is even upsetting that the customer service is not even aware of the correct charges for reactivation.in my recent conversation with the act customer care executives, three executives mentioned three different rates for reactivation of fibernet connection that i have been using...

My internet goes down every month for over 4-5 days with no resolution. I have been facing this problem repeatedly. If my internet goes down one more day i need a full refund of my payment. And for the days it didn't not work in the past i need two months extra. My id is[protected].

Inspire of repeatedly calling the company my net issues don't get resolved within 48hours. I call at least 4-5 a day to register my complaint.br...

Hi am ACT Fibernet consumer and been using this connection for past 23months my user id is[protected].
Recently i had a situation to shift to new place which is barely few streets away.
So i raised a ticket on Customer care for shifting purpose and there were least response on the first hand and next very shocking fact is that the shifting amount they charge(600 rupee) on the customer is really very high.
i have already...

My internet goes down every month for over 4-5 days with no resolution. I have been facing this problem repeatedly. If my internet goes down one more day i need a full refund of my payment. And for the days it didn't not work in the past i need two months extra. My id is[protected].

Inspire of repeatedly calling the company my net issues don't get resolved within 48hours. I call at least 4-5 a day to register my complaint....

Act doesn't support customer it is the worst fibernet since last week i am facing issue and i am unable to call the customer care is always busy they don't respond to the[protected] number. My registered mobile number is [protected]
It is always a very painful to reach out to the customer care and it is a worst broadband network till today i have worked came across. Suddenly stops working and not able to connect to the internet....

I had taken new act wifi connection by mid of may 2018.

[protected] is my account number.

But the wifi has not been working for many days (Lt would be working one day but not other day)

Initially i raised compliant through customer care & it was informed that the issue was with the adapter. And it was bought from outside.

Again it had started not working in 2 days & contacted customer...

Ive requested for refund from act fibernet and it's almost been 2 months. My registered number is [protected]. Ive been calling them since 2 months and they've been asking me to wait for 24 hours but not refunding my money. None from the specialist team gets back to me. Ive also requested for a supervisor call back multiple times and they've informed that a supervisor will get back in 24 hours. But no one gets back to me to resolve the issue....

The connection gets interrupt most of the time and they dont address the issue on time. They say it takes 24hrs to fix it all the time.
I want to disconnect the connection but they haven't provided any option on either their website or app.
The chat support is automated. It either allows you to enter your problem nor it provides an option for info on disconnecting.
Customer care service is poor. It takes around 15 mins...