ACT Fibernet Complaints & Reviews

Tickets:
[protected]
[protected]

I raised 2 tickets. One for shifting connection to new address. And one to remove box from old address. Both tickets are not processed for a month. I called customer service and nodal officer multiple times. But still it's not resolved. I don't know what to do. I have escalated to all levels.

Technicians calling me and asking the address and landmark. Then they are telling they will check for feasibility and come back.

After that no one is responding back. For last ten days, i am calling customer service and escalate to the department. This is my daily activity now.

I have registered a complain no:[protected] dated 06 august 2018 on customer care to remove the box.
But without removing the same, complain was closed. I have escalated the same to nodal officers complain no: [protected] dated 18 august 2018. But no use.

On 23 sep 2018, complain no:[protected]. When i checked with your customer care, they told if need to remove the box, will do the disconnecion for my house. I told okay for the same, but till date they didn't remove the box, but disconnection happened with in 24 hours

I made a call to act customer care and nodal officials several times on september 28th, 2018. No response.

Also sent several mails to appellate authority, no action.

Please help.

Regards

Murali kannan

[protected]

I dont have internet for the last 2days since we hit by a storm on last wednesday..
I waited for 2 days no one rectified the issue.. I called technical support they told that it will taken care by 24 hrs again i called after 24 hrs again they said 2 to 4 hrs.. They said repeatdly this answer only.. I dont know why they are working in support team... If i m asking about my issue request they are answering like a rude.. One of the customer support team name is padmavati, she feel like she is the boss of act.. She said "i[censored] r not waiting then go to other service provider".. Worst act support team... My complaint i'd is [protected].

I would like to escalate the issue that i am facing with act broadband, every few days i am getting a link down due to which the internet does not work. I have to keep raising tickets, during which the internet services are not working. I have not faced such problems even with bsnl. If link goes down act should have system to track and fix the issue, even before it hampers the service.

I sometimes work from home, the link goes down due to which i have to face lot of problems. They delay in fixing the issue and take more than a day to fix the issue.

I would request your help in this matter.

I recently took new connection for 6 month. The cable guy put cable in wrong place which is not convenient to me. When the payment collection guy came for payment i told to shift cable, he told that "i'll give complain so other guy shift it"
It's passed one week no one coming and shifting. Mean time i tried to raise complain on 66272727 but never connected always their represntative are busy. But i[censored] try as a new customer u will definitely connect. That way they are not caring existing customer.
Act stop providing service, don't play with customer.

Hi,

My registered account number is [protected]. Every month, at least once or twice there is a optical fiber cut in my area (At least that's what the customer service tells me). Every time this issue happens, it takes 1-2 days to rectify. I do not understand how, just in my specific area, there are such frequent fiber cuts. What kind of optical fiber cuts itself twice every month?

I booked for the internet connection in kattigenahalli bangalore, the executives came for collecting the money and other personal datas. With aadhar card he did the process, and asked me for the payment of 3750, as i was availing the 3 months connection. All process was ok and he gave a 3-4 days time for setting up the connection. Eventually when 7 days passes i called the server guy for queries and he told they will send someone. Eventually number of days came to 12 days and i again called the guy and he told i dont know anything and cut the call, after that i called him several time... But every time the call was dismissed by him. Again after a day i called the customer care... There they told that "sir some fiber connection issues are there in your area, within 2-3 days you will surely get the connection"... Like this again more a week passed again i called again they told the same thing... Now 3 days back again i called and they were telling that they will refund the money... What man, your executives didn't knew at the begining about the connection problem and came and took the money with a big smile...
Today i am writing its a month passed like this... And last day i called for the refund process again... So they told me to provide with the bank details... These things also happen or what?...
At a time i heard of act fibernet being good network... But it was nothing but a harrasment with the customers, with no better customer care executives... Just need the refund as soon as possible...

I have been contacting act fibernet people for last 3 days but there is no response at all. They just registered complaint with no processing status nothing i tried to contact them but they are not available to give response it seems. I need justice. Please do needful this people just taking money from people not giving proper service.#[protected]

Internet connection is down for last 5 days in balapur, hyderabad. Despite several complaints issue is still not resolved. Paying hefty amount upfront to get good service but feeling cheated. It seems company is least bothered about consumer concerns and only making money company has a sla of 24 hrs to fix the issue and it's a prepaid service where company is charging upfront for every month.

I have been using ACT fibrenet since 2014. Offlate i am facing problem with connectivity. Its almost everyday i call the customer care and raise a issue. They were fixing it for that moment. This kept on happening for 2-3 weeks. From past one week i have been told that the place where the Junction box was kept has to be relocated. The Internet stopped working completly from 20-Sep-18.
Today i was told that they cannot relocate the internet and the Service DEsk agent have asked me to go with different service provider. This was surprise to me as the agent themselves are telling this.
Whenever i call the toll free, I have been asking them to link to a supervisor or someone in higher authority and its been 7 days now and no supervisor has talked to me. I have been pissed off with this service and attitude of the customer care agent.
What i understand is, its not only me, there are few more customers who are given the same response.

My question now is, how can we trust ACT, any fine day they may stop the service and tell us they cannot support/fix the problem.
What will happen to my deposit which i paid during installation?
Why is that the Escalation team/supervisor not ready to call/talk to me?

Please help me out in this regard.

I wold also suggdest to all my friends and relatives not to go with ACT who are cheaters.

Whenever power goes off, internet goes off in vijaywada. Only recently it came to realisation that act is cheating big time on its consumers by not providing the backup to junction box. When requested, they say its in middle of the billing cycle, we can't provide.

And on further request, they close the complaint saying it's provided but in reality nothing added etc.

This is a big time cheating to it's consumers. Dont believe in act and it's ccustomer care.

If we dont pay the bill, they disconnect services in a day. So why the reverse penalty is not there. May not be immediately with 1 day, but why not even after years?? These guys should be penalised. I plan to take the matter to consumer court now.

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BroadbandBeam Telecom / ACT cheating customers
Beam Telecom / ACT — cheating customers

1 Review
GOLDNGOLD guntur on Sep 21, 2018
Mark as Resolved

Respected sir/madam

MY NAME IS POLISETTY REVANTH KUMAR. ( BA;LLB )
I am a ACT FIBER NET CUSTOMER SINCE FROM 2 YEARS ABOVE MY CUSTOMER ID --[protected]
WE HAVE 6 ACT FIBER NET CONNECTION S IN MY SHOPS OUR ID nos S --1) [protected] (2 ) [protected] (3) [protected] (4) [protected] (5) [protected]
I PREFERRED SO MANY FRIENDS TO TAKE & USE ACT FIBER NET they re using
But some days before I HAD FACING SOME PROBLEMS IN ACT FIBER NET IAM GIVING A COMPLAINT ON 6th of September about my Act net is not working complaint no --( [protected] ) they solve that problem at 10th THE CONNECTION WIRE IS CUT so they taken 4 days for JOINT THE WIRE
NEXT AT 13th night our connection is disabled & not working
AGAIN I HAD RAISED A COMPLAINT NO ---[protected] AT 14TH THEY CALLED US TOLD THE TEEM WILL CHECK & THEY WILL VERIFY UR PROBLEM
THEY CALLED US & TOLD AT OUT SIDE ALL CONNECTION S BOX IS DAMAGED SO UR NET IS NOT WORKING THEY WILL CHANGE ASAP

DAILY I AM CALLING & GIVING COMPLAINT DAILY 2 NEW PERSON S OF ACT TEAM MEMBERS ARE COMING & CHECKING THE WIFI ROUTER & TELLING IT WILL SOLVE ASAP

AFTER 2 DAYS WE HAVE RECEIVED A SMS O[censored]R COMPLAINT IS CLOSED
BUT OUR COMPLAINT IS NOT CLOSED & HOW IT WILL CLOSED

AGAIN I HAD RAISED A COMPLAINT NO --[protected]

AGAIN THE ACT TEAM CAME AND CHECKED THEY TOLD SAME PROBLEM OURSIDE BOX PROBLEM IT WILL REPLACE
AT LAST THEY CAME TO SHOP AND TOLD BOX IS REPLACED THERE IS NO COMPLAINT FROM LINE OUTSIDE BOX
The complaint is IN UR WIFI router back side WIFI IN SOCKET PIN only
It is no guarantee I ASKED HOW IT IS DAMAGED BACKSIDE WIFI ROUTER PIN
THEY TOLD IT IS THE ROUTER PROBLEM & THEY GIVEN THE TEAM MANAGER NAME --RAVI SUBRAMANYAM & TSM VIJAY BHASKAR THEY TILD FUNNY ANSEWRS
IT IS THE EFFECT OF THUNDER BOLT
IT is so funny as the picture of GOPALA GOPALA in that it not our responsible it IS
ACT OF GOD GO.AND ASK GOD Like that it is so funny
DAILY WE ARE GIVING COMPLAINT DAILY THEY ARE CALLING & ASKING ADRESS & COMING & CHECKING LINE & WIFI ROUTER PINS REMOVING WIFI WIRE PIN & AGAIN PUTTING PIN AND HOW CAN I PAY MONEY & BUYING A NEW ROUTER IAM NOT A MECHANICAL ENGINEER TO OPEN & REPAIR
AT DAILY NEW ACT TEAM MECHANICAL PERSON S ARE COMING & CHECKING ANG SEEING ROUTER STATUS & TELLING SAME PROBLEM AS OUT SIDE BOX IS COMPLAINT nearly at this week 8 persons checked the router
I had all of it team persons phone nos & names who had visited & called to me AND ALL CALL RECORDERS O[censored]R TEAM AND CUSTOMER CARE NO[protected]
of ACT TEAM RECORDINGS & SMS MESSAGES FROM UR ACT FIBER NET

TOTALLY WILL BE SUBMITTED AS CONSUMER COURT OF LAW
ALL SUBJECTS WILL PRESENTED AT GUNTUR JURISDICTION ASAP
I AM A LAYER I ADVISE TRY TO SOLVE THE PROBLEM ASAP with in 2--days other wise it is bad name to our ACT & face so many problem
s
Our complaint nos -1) -[protected]
2) [protected]
3) [protected]

MY EMAILS --. revant.[protected]@gmail.com
goldngold.[protected]@gmail.com

THANKING U SIR /MADAM
P. REVANTH KUMAR (BA;LLB )
[protected]


Complaint Status
[Sep 21, 2018]
Beam Telecom / ACT customer support has been notified about the posted complaint.
Updated by GOLDNGOLD guntur, Sep 21, 2018

Sir I HAD A SMALL DOUBT
FOR THE EFFECT OF THUNDER BOLT THE WIFI ROUTER WILL DAMAGED
BUT HERE THE ROUTER IS WORKING & SHOWING POWER ON DISPLAY SYMBOL
BACK SIDE IN PUT PIN SOCKET IS NOT WORKING
FROM FEW DAYS SO MANY ACT ACT TECHNICIAN S PERSONS ARE COMING & REMOVING PINS & AGAIN PUTTING INSIDE THE PIN
FOR STAFF ACT TEAM IRRESPONSIBLE PIN PRESSING COMPLAINT HOW CAN I BOUTTHER TO PAY MONEY FOR REPLACE
I DO NOT SEEING WHAT THEY DOING
IT IS THE ACT TEAM PERSONS PROBLEM
PLEASE SOLVE ASAP

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phone
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website www.actcorp.in
location New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
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Respected sir/madam

My name is polisetty revanth kumar. (Ba;llb)
I am a act fiber net customer since from 2 years above my customer id — [protected]
We have 6 act fiber net connection s in my shops our id nos s — 1) [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected]
I preferred so many friends to take & use act fiber net they re using
But some days before i had facing some problems in act fiber net iam giving a complaint on 6th of september about my act net is not working complaint no — ([protected]) they solve that problem at 10th the connection wire is cut so they taken 4 days for joint the wire
Next at 13th night our connection is disabled & not working
Again i had raised a complaint no — [protected] at 14th they called us told the teem will check & they will verify ur problem
They called us & told at out side all connection s box is damaged so ur net is not working they will change asap

Daily i am calling & giving complaint daily 2 new person s of act team members are coming & checking the wifi router & telling it will solve asap

After 2 days we have received a sms o[censored]r complaint is closed
But our complaint is not closed & how it will closed

Again i had raised a complaint no — [protected]

Again the act team came and checked they told same problem ourside box problem it will replace
At last they came to shop and told box is replaced there is no complaint from line outside box
The complaint is in ur wifi router back side wifi in socket pin only
It is no guarantee i asked how it is damaged backside wifi router pin
They told it is the router problem & they given the team manager name — ravi subramanyam & tsm vijay bhaskar they tild funny ansewrs
It is the effect of thunder bolt
It is so funny as the picture of gopala gopala in that it not our responsible it is
Act of god go. And ask god like that it is so funny
Daily we are giving complaint daily they are calling & asking adress & coming & checking line & wifi router pins removing wifi wire pin & again putting pin and how can i pay money & buying a new router iam not a mechanical engineer to open & repair
At daily new act team mechanical person s are coming & checking ang seeing router status & telling same problem as out side box is complaint nearly at this week 8 persons checked the router
I had all of it team persons phone nos & names who had visited & called to me and all call recorders o[censored]r team and customer care no[protected]
Of act team recordings & sms messages from ur act fiber net

Totally will be submitted as consumer court of law
All subjects will presented at guntur jurisdiction asap
I am a layer i advise try to solve the problem asap with in 2 — days other wise it is bad name to our act & face so many problem
S
Our complaint nos -1) -[protected]
2) [protected]
3) [protected]

My emails — . Revant. [protected]@gmail.com
Goldngold. [protected]@gmail.com

Thanking u sir /madam
P. Revanth kumar (Ba;llb)
[protected]

I have moved to hyderabad to kochi, due to this, i have register compliant to act for disconnection. My connection was disconnected but still i didn't get refund from act.

Date of the incident: 02st august 2018
Ticket register : [protected] and [protected].
Account number is[protected]
Request for refund.

I have send almost more than 10 emails to act, but there is no response and i tried to call the customer care and no respond from customer care.

Can you please do the needful.

I have opted for new ACT connection on 11sep 2018. The representative from ACT assured me of connection within 3 days. But it been 10 days and still no connection. The customer care is repeteadly giving false information. They are giving false claims such as fiber wire is soaked in rains, engineer is on leave, person not available in that area. Customer care executive giving phone number of the person whom the task is allocated but the executive is not picking the phone

Hi,

I have placed a request to move the act internet connection from hall to other room 2 weeks before. 7 times called the customer support. Escalation done by talking to senior officer. Engineer gave a call and inquired about the address and said he will come in 1/2 hour. This happened 5 days before.

I think, they will treat the customer who pays bill not on time frame. If someone like me pay in advance they won't bother.

Due to frequent power interruption in my area, i couldn't do my work continuously.

All companies good till the time they grow and after that they focus only on new customers.

Ticket no: [protected]

Very frustrated.

Thanks,
Venkat

We have asked for disconnection of services of act fibernet since we have to get transfer to bangalore from hyderabad and customer care people have mentioned us to take new connection in bangalore and they will refund the money back. It is been 2 months we have not recieved any update from customer care even after continous follow-ups. Is it possible to go consumer court for the above problem?

Sir...
The connection is lost since October 9th but we already paid for the 6 months pack there is no option but to stay and this disconnection problem occurred 4 times within the one month of subscription but this time disconnection is more than one month ...
And now we called the customer care 100 times but not resolving the problem and also the customer care executives is not behaving good every time I don't know what to do now I'm became blank at this situation and pissed off with act fibernet.
And they were always saying they will resolve the problem in 24 hours but they never resolve .
Hence one day I even visited the act office in the rajajinagar there also they said the same thing and I was tiered of this and also they were lying and they say there is issue with the local operator
So please provide the Justice for us
Contact no :[protected] And [protected]

It been more than a week we are not getting internet in my house (Kadugodi, bangalore). This type of issue i faced so many times. So that i go for
Disconnection/cancellation of services on 16 sep 2018, but till now act didn't disconnect. Cancel my services. My user id is[protected] and the connection name of "ashis kumar mallick". Please cancel my connection as soon as possible.

My account id is[protected] and my is Naveen. Today my connection got suspended. I have been contacting there customer care from past 2 weeks and they are just registering the complaint and no action is taken till now, every time they say that it will be removed within 24 hours but not no action is taken till now. I was supposed to receive 50 Rs per month for using electricity from my location. I didn’t receive amount as mentioned from more than a year. There are too many wires passing in my passage and I have 2 year old son who will be playing around. There is too much of dust around and they won’t even maintain it. request you to take up my complaint with ACT FIBRENET & Make them to Remove the Junction Box from my location immediately. I hope your intervention in this matter will resolve my complaint .