ACT Fibernet Complaints & Reviews

I have raised couple of tickets to get my act fibernet connection shifted. The shifting is inside the same apartment/same floor, only to next door. I am shifting from door no 309 to door no 310.
All the internal wiring is completed and ready to be connected, still act people are not responding to this request. I have written to apellate authority & nodal officers multiple times, but no use of that as i did not get any response from them.

Initially they told it is not feasible to have act fibernet in my area, which is false as i have act in door no 309 and needed to be shifted to door no 310. One person from act sales team came home and told me that shifting will take nearly 1 month and told me to take a new connection instead, which is again misleading.

A complaint was raised[protected], & there was no internet connection for more than 52 hours, to rectify the issue they moved the power box to my residing premises & are taking power connection for same. For this the team tried checking the power supply at various points. Now these have caused 3 issues to me & nearby members.

1) i have not received how much refund i have got / or how many extra days are added.

2) how much discount for will given for the power box current utilization, still no clarification.

3) still the wires are not connected properly, probably raising risk for the life or physical damage to the property.

Its more than 7 days, now they are opening a new ticket [protected] & without any confirmation closing the ticket.

We had been prepaid subscribers of act fibernet (Internet service) from 2016 to 2018. As prepaid subscribers, we pay for internet bill one month in advance.in july 2018, we were out of town and we could not pay the bill by 10th. Without even asking us, act disconnected our internet service. We were greatly troubled by disconnection and we decided to move on to another internet subscriber. But their customer care agents kept on calling us. We told them we were no longer interested. But act fibernet continues to send us bills long after they have disconnected our service. We are shocked that they have sent us a consolidated bill of 1593 for the months of july and august when they have not given us a byte of internet in the month of august. Act continues to harass us by sending us bills and their customer agents keep on calling us. We need a resolution and such bullying behavior and unabashed cheating needs to stop right away

I have applied for the act internet connection and more than 10 days they were not able to provide the connection, so i initiated the cancellation and ask for the refund. They said they have processed the refund but i haven't received that. I enquired them, they asked me to share the entire month bank statement. After sharing the bank statement, i haven't got any response from them, even though i have looped appellate authority : (

Worst customer support!!

Hi, my internet is not working from past week and after several calls and tweets, you guys unable to do anything about that. No executive even came to visit and check the issue. I emailed same to you guys even nodal officers in loop but all in vain.
You guys did not even know the problem and no one is bothering me to tell the issue. Making false claims the fibre is cut at some location but all our neighbors did not face the same problem.
Then you tell me that they are connected to different server. How do they connected to different server when the same fiver is cut at our location? And how do i can't join the same server as them?
You don't have the answers and you told me that you will get back to me in 12 hours, its been 36 hours and i didn't receive any thing from you guys.
And your customer care no is so pathetic that all the time its busy.

User id:[protected]
Mobile number: [protected]

Hello,

Today i got a message about my due amount. When i saw app you have generate bill from 5th august 2018 to feb 2019. But why you have issued bill for next 6 months. I am shifting my house as i was for my internship only in my house.

Its disgusting that you issue bill even without asking and that too before last date of current plan 5th august.

Please cancel my subscription. Now i will be not using it.

This Melwin from Jayanagar 4th T block, Bangalore-41. I had applied for an installation of act fibernet to my home paying Rs.3749 . They assured me it will be done by 2-3 days, each day there field engineer came and told they don’t have server box to give an installation to pot to my home. It happened for a week . I called the CUSTOMER CARE team they told me they ll send a mail to my registered mail I’d ([protected]@gmail.com) within 72hours but I haven’t got any . It’s almost 2 weeks I haven’t got any call nor a mail. If this the case I ll walk down to the main office in Bangalore or file a case in consumer court. Stop being stupid ### company and do the needful.

This is sudha singh. I came to your banjara hills office on 2o july 2018.

I paid for first time of rs 2907 for 6 months to ramu (Collection executive of hitech city) in 3rd july. But as it was taking long time i asked for cancellation and bought another connection. I asked for refund of my cash and it was told by ramu that he has processed it. I called him several times and he said same thing and confimed from customer care that was also of no use. Ramu and customer care kept on lying to me for 18 days. Then i came to know it has not been started. I went to jubilee hills branch, there manager also lied to me that it has been processed, but it was not. He collected my details and said he will send me a mail, which i never received.

Below are my details, please refund my cash

Account number[protected]

Account holder name - sudha singh

Branch - block e, manyata-embassy, busnesspark, outer ring rd,, bangalore, ka, in, 560045

Ifsc code - icic0001422

My package is act blaze where i get a quota of 280gb per month. I pay it on 15th every month. My usage relates to checking emails and social networking which includes watching youtube videos. On 21st of this month my net connection ran slow and upon checking the fup status it showed exceeded. Since, it was a weekend and we wanted to use it for entertainment purposes, i added a flexybytes+ data pack for 50 gb worth rs 400. Today is the 24th and again it shows exceeded. How is it possible? Within 4 days 50 gb exceeded. Customer care is always busy. You can't talk to anyone. I seriously want to change to a different provider. From 15th to 24th - 280gb+50gb gone? Are you serious? I don't download movies. We watch on amazon prime and so far only one movie. So are you saying, if i watch one movie online, my entire data gets over? This is really crazy and i'm losing so much money every single month. 50gb for hardly 3 days is atrocious.

I just recharged for flexbytes for 50 gb paying rs.400 (On 18th june 2018)

I haven't used any massive downloads, just normal browsing and watching youtube and listing to amazon music.

Today[protected] my flexbytes is empty and i am in slow speed. There is no the way to check my usage and the act portal says it's not working.

The mobile app doesn't have the data usage page. I know what i surf and checked with my family member about the usage.

I don't even think we touched 10/20gb between 18th to 22nd. This is really alarming, am i getting cheated here???

Where us your data usage page? What was my actual usage?

I have raised a ticket with them today at 22nd using their app. Let's see what happens.

I hav

One of the worst internet service providers. It's been a week since iv paid for the internet service and they haven't even installed it yet. Have to literally keep calling them. Their agents never call back. They are least concerned about anything and If this doesn't get resolved by today I'm going to the police station to lodge an fir against these guys and all the various act fibrenet agents who have been visiting here.

Dear Sir,

I requested for a new connection on May 5th. and they asked for payment and I have paid them Rs.800/-.

Next day their technician came and said there is no empty port at the box so not possible to give connection. I asked them to refund my 800 rupees. They asked to call customer care and raise a complaint. But they did not give me my amount back and when I call customer care, they keep on saying it will be refunded. But they did not refund. and one more thing they have generated an invoice for payment and asking me to pay the extra. They did not give connection itself and asking me to pay the extra amount.

I called Customer care many times. I called them on
July 17, 2018 3;44 PM
July 4, 2018 9:26 PM
Jun 6, 2018 10:54 PM
May 24, 2018 10:53 PM
May 7, 2018 3:45 PM

Thanks,
Krishna Reddy K

I am writing to express my dissatisfaction with the internet connection provided by your company in my area.

In your brochure you had mentioned that your company uses technology that guarantees uninterrupted internet connection. However, this does not seem to be true.

Many people – including me – have been facing poor connectivity problems for a few weeks. Sometimes we can’t connect to the internet. At other times, the connection is ridiculously slow.

As you know, a lot of people now work from their homes. They need a stable internet connection to maintain their productivity. Because of poor connectivity, they can’t send finished assignments to their clients on time. This affects their credibility as a freelancer. Frequent disconnections also affect people who do video conferencing online. If they get disconnected frequently, it affects their work.

Tickets registered in last 1 month for disconnection:
- [protected]
- [protected]
- [protected],
-[protected],
-[protected],
-[protected],
-[protected]

My customer id[protected] and request was raised to shift the connection to new location.
The connection to new registered location was not rendered and was forced to suspend the service by the retention team leaving out a lame reason that connection feasibility is not available in the prescribed address whereas the closed ticket subject says "INTERNET NOT REQUIRED AT NEW LOCATION"
I wonder feasibility intermittent problem and internet not required (this is like stated by customer but the problem is with network provider)are one and the same.
it was very frustrating in dealing with customer care assistants as they delay the service as late as possible and closed the request my request without any intimation.
For the last 20 days(Request was raised on 1st of JULY) I've been calling on a regular basis and requesting them to establish a connection to new address
And also there is huge confusion in the address provide by me(it is Ekkatuthanghal, gandhi nagar extension, chennai) but the address which they are handling for my request is different(Adampakkam, chennai)
i don't even have clue why they address the problem for this(Adampakkam) location instead of ekkatuthanghal.

The customer care service is very awful, the loss in service for last 20 days was not at all taken serious by any of the customer representative.

The Retention department is also irrreponsible instead of considering my problem and escalating it, they insisted me to close the connection without taking proper action and left me with no choice but to close the network.
But i was so sure not to give up and double checked with the sales executive who established connection earlier.
He then told me that there is sure possibility for a connection in area where i have re located.

So i Re opened my ticket again and asked for proper explanation and a connection with hel of this sales executive.
i have been told by Retention team (Manimeghalai, chennai who addressed me twice but no definite solution was addressed till now) the connection will be made after checking the feasibility but to my frustration again
it is still a delay.
and this is my worst customer care experience with the network i have ever taken.
such an irresponsible customer support.
I demand a compenstaion for loss in service for 20 days and please provide a better solution in establishing network to the earliest or please stop the service permanently with a valid justification and refund back my money for which i have made payment for 6 months.

I have been a customer of ACT Fibernet for almost 2 years now with customer ID[protected]. In the last one month period, I have experienced service disruption for 6 times. And every time, the ACT team has taken around 24 to 48 hours to resolve the issue. I have spoken to customer service to have a permanent resolution for no vial and I have e-mailed their respective nodal officer and as well the appellate authority and no one responded to me on this matter. Here are the e-mail IDs that I had correspondence with

helpdesk.[protected]@actcorp.in,
nodalofficer.[protected]@actcorp.in,
appellate.[protected]@actcorp.in

Let me know for any further details

I have requested a connection for Chennai area. I have been getting calls from ACT person to get a new connection and she kept on calling me until i said a YES to them. I have informed them about my locality and wanted to get the connection sooner which she informed is fine and activation will be done within a day or two. On 14th July, I confirmed to get the new connection and by noon one person came to collect the amount from me. Same time one person who introduced him as installation team member to come for installation. I was so happy that everything is abrupt. Once registration is done and amount is taken installation team member came, he did check something and informed us its late and he is need of other team members to do the wiring. He promised us to come on Sunday 12 PM. On Sunday when we called him by that time he gave some other number telling it is not his area of service. We called that person and he was also telling same. Around 3-4 guys we called that day with the numbers given by each of them and all of them were telling it is not their area of service.
The person who called me to give a new connection is not right now picking up the call and so far around 3-4 times I have called customer care to which they tell it will happen next day, same goes with their helpdesk and nodal officer mail as well. I feel they have some auto generated email for all the emails they sent and noone is checking the same. It is the 4th day and there is no response from them.
We are frustrated to the core with the behavior of ACT team. Very much disappointing.
Everything is sooner until they get the money and after that they dont care about customers.
Highly dissatisfied with the customer service.

This issue is to report the worst kind of services from ACT. There is absolut

History of the issue:
- There is no internet from June 1st onwards. The reason is the ACT box is removed from somewhere.
- Till 15Jun ACT team tried to install new Box and could not find any place for installation.
- Then ACT team told me that they will disconnect the connection since they could not find place for Box installation.
- ACT member told that the fee will be half for that month due to no internet which will be around Rs.350 he told. (per month bill is Rs.797)
- After this in Jun last week, I got call from ACT saying that they found place for box installation and asked whether I would like to re-connect.
- I agreed for re-connection and ACT told that the internet will be working from July 1st onwards. (Actual promise date provided by ACT is from Jun28th itself the reconnection will work.
- But internet is not working and I called ACT customer care.
- Jul 1st week, ACT technician came and checked the box and wires and left. He did not fixed the issue. After this no update also.
- Then again 2 days back I called again ACT customer care (waiting for long time on phone and explaining the same issue again).
- Then Another technician called me next day asking what happend. I told him the situation again. I dont know whether he visited my house or not. I asked him how come he is calling me without knowing the issue from ACT team.
- Then on 13-Jul night technician named Manju has come to my house and fixed the internect. So from 14th-July I am receiving internet.
- Menawhile I get lot of messages from ACT saying the bill due of Rs.1389. ACT people included the amount of another month also with no common sence that there is no internet connection at all.
- I informed Customer care and teachnicians about this billing issue, I sent lot of mails to Nodal, Appallete ACT Officers, but no use. No response nothing...
- I am getting messages that my connection will be disconnected due to payment issue and I informed the same to ACT officers. But no response again.
- 17-July I received message that internet is disconnected as i did not pay the amount.

This is the whole history and pathetic situation of ACT team. I will get messages only for money, but there will not be any calls for fixing the issue. Money is more important for ACT rather than fixing the issue. You people only said you will disconnect the connection since no box installation and again you people only called me saying you found box and you will reconnect. I did not asked you or forced you to reconnect. But there is no proper work done. There is absolutely no coordination between technicians and customer care team. ACT people dont know what they are doing among themselves. They want money looting people. Earlier in Jan2018 also I faced same kind of issue with no internet for 10days and at that ACT did not even reduced any amount. Worst kind of people and worst services.

Sir,
I sought for ACT internet facility and the Engineer instructed me to make online payment for 6 months rental of Rs 7498 without checking feasibility of installation. Later the Technical department mentioned that installation cannot be done in my building.
I reached out to them for refund. It has been over a month now and have still not received refund.
Details of ACT compliant reference - Ref # [protected]

Regards,

I have been facing internet problems for 2 months now. Innumerable calls to customer care with false promises everytime. They even took money to replace the modem, but neither did we get the modem nor any resolution from them. And whenever we call the customer care they never forward the call to any manager or higher authority, and keep giving false promises.
2 months is a very long time to solve any issue, atleast provide the money...

July 2018 update.

Worst service provider. So unprofessional and liar and cheater. words are less for them.

Even small cable operator is more professional and committed to his words, but they are worst liar.

Dont even go for them if you want peace of mind. They were unable to install connection even after 10 days. And they keep saying that it will be installed by tomorrow, which never comes. For taking money, their executive was very fast and came to me within one hour after call, that too at night 8:45 pm.

And for installation, he is not even picking up the calls or responding to messages. Such a group of liars and cheaters.

They think they are the king in the market. Let Jio come, and show them their true worth. Only then they will understand the true value of customer.

DONT EVEN CHOOSE THIS ACT FIBERNET. WORST CUSTOMER CARE. WORST PROFESSIONAL SERVICE.