ACT Fibernet Complaints & Reviews

My name is neelkamal and i am using 40 mbps and 400gb internet pack. My internet is not working so i made a complaint they said 24hrs so further speeding i contacted customer care they said within half an hour we will send but not i have contacted for second time instead of listening to me he's saying we wont say liek that sir and disconnected call...

Worst service ever seen.

Case ID: [protected]
It has been 2 weeks since we have asked for ownership transfer. Everytime we have been told from customer care that the representative would be collecting the documents next day. But none turned up till now. And everyday we have to call up and tell the entire story again. Wondering how you have got name with such a pathetic service....

Act fiber sales man came to my house and taken 6months advance for internet and promised to provide connection with in 24hrs. Later their team came and said connection is not possible due to hitension wires on my house and said they will refund with in 15 days. But even after 30 days they have not refunded my money and saying different reason every time like approval pending. Even I notified model officer, the said they apologized for delay...

This haritha and i have subscribed act fibernets internet services, account no – beam297132. Am there customer almost since 7 years. 4 years back because of interruption in services they have installed a box in my premises and they have connected the box to my electricity meter without intimating. That box is consuming allot of electricity and am paying electricity bill for that box. I have been requesting the service provider to resolve...

I have been using act services in chennai west mambalam area from the beginning of your company being set up there. From may 2018 i have been travelling and now have had to relocate to hyderabad on my assignement. Please clarify clearly on a prepaid service how and why a consumer has to pay for the service not utilized/no usage.
Act collects the charges on basis there is going to be usage of the line/broadband service. Hence if there...

Act account number[protected]

I have requested for installation and have paid the amount for 6 months amounting to rs. 7428.
Then due to device setup problem i didn't proceed with the installing and requested for refund immedietly. Act representative said that within 15 days the refund will be processed but still now i have not received the amount which i have requested on may 16th 2018. I have contacted frequently...

Hi
I was ACT customer for almost 2 years. I was happy with their support and service till the last billing cycle. I was having 6+1 months plan activated. I didn't make the payment since I wanted to terminate the service. Unfortunately the service got extended for another 20 days and then account got suspended with the revised bill for 40 days. When contacted the CC, they said the bill got generated for the whole month. but account...

Hi,

I have been constantly following up customer care and there is no response. I have asked them to change the plan to 425 and they did not. For upgrading the plan there is an option but there is no option to downgrade the plan. Please do it immediately. I did not find any difference in speed after i upgraded my plan.

Account num[protected]...

I had subscribed for act fibernet on may 12 and the salesman promised that the installation will be done the day after. He took the money for 3 months via cash but the installation has not yet taken place. When i contact him he says connection is not feasible so he told refund will be given. But none of this has happened. He is not responsing my calls. This is the worst customer care service team that i have seen till now. Their main intention...

We have a act connation for our factory we are facing lot of internet problem we are been calling and given complaint because of that we are facing a hug loss in our work please solve our internet problem id id 10826376 sunil Kumar please help us as we through act has the best internet connation are please file a complaint in consumer court see have have in all branch act connection it's long time ur not able to solve problem as our sifware...

I have registered for a new ACT internet connection just 3 days back. The installation was done in no time but it is just 2 days and I have no internet connectivity. Have raised multiple complaints and called customer support many times. All they say is ticket will be addressed within the SLA. My ticket has crossed its mentioned SLA and there is no response yet. The root cause of the issue also has been identified by us and told but that...

Hi team,

We do not have internet connection in the building and had raised a ticket for this on 12th june. There has been no update on the request and even after trying innumerable times, we are getting now proper response from the customer service.

Can you please check what the issue is and immediately send an engineer on site? We are suffering due to this issue since 8 days and there is no help being provided.br...

I have been speaking to ACT customer care and have informed them multiple times that we wish to terminate our connection since we have received poor service (also can be verified by our complaint logs and executives who have visited the location).

Account number is[protected].

It is next to impossible to ever manage to speak to any customer care executive on their helpline numbers.

We will not...

I am a act fibernet client from almost 3 years, we renew every year for 75 mpbs and pay 16600. Now from more than a year act has changed it charges and charges only 12200 for 75 mbps and 13300 for 100 mbps and 15000 for 150 mbps but they continued to collect 16600 according to their old payment while giving me only 75 mbps from 2 years and worse they had the audacity to call and ask me to renew for the same price and did not even inform they...

Hi

Recently 10 days back i have raised request for new connection.in order to that for checking feasibility i have followed up with customer four to five time they were said today or tomorrow execute will come and check. After 10 days that to i called and asked customer care execute to transfer this call to higher management, then he transfer to floor manager, after explaining everything then manager saying there is no feasibility....

I have been complaining to act for my internet connection which is for 100 mbps but working at 30 mbps. I've been complaining for the last 5 days they have acknowledged that the router needs to be changed but are not doing so. Their service has gone down very badly. They only listen to the complaint but do nothing. I have complained atleast 8 times in the last 5 days....

This beam act internet services is very useless and worst no body response on my issue.

Last week on thursday i take new connection act there took money and gone. I will followup they told given on saturday but net is not coming. I will followup so many times to customer care number but no response from there side. Totally customer care is very worst no body response i yesterday continuously but no luck. Atleast they not send...

Made payment on time but late fee charged because act did not received it and amount debited from bank and when payment made again after ticket resolved then their is a late fee because it was after the due date. Now the bill shows a late fee which i wanted to discuss with the customer care but they never respond and the call waits for don't know what reason i have the screenshots of making call to customer care for many days
This...

I had subscribed for ACT Fibernet on may 12 and the salesman promised that the installation will be done the day after. He took the money for 3 months via cash but the installation has not yet taken place. When I contact him he says connection is not feasible so we refund will be given. But none of this has happened.He is not responsing my calls.This is the WORST customer care service team that I have seen till now. Their main intention is...

I am staying in masjid banda area of hyderbad city and using act corp for internet for past 3.5 years and was facing issues multiple times on internet connectivity. This time wifi network is not working for past 3 days and none is addressing. I have called multiple times to customer care, but the team is not picking up any calls.
Please help me to make team address our on going issue as we are working and need internet connectivity...