ACT Fibernet Complaints & Reviews

I raised for a disconnection request 3 days ago and confirmed them to disconnect it and stop the billing cycle from the month of september. The customer care person told that before disconnecting i will get a call for disconnection. I informed that its not possible to receive call during my work time so i confirmed them to disconnect even if i am not answering my phone but they are not disconnecting. For that, i have been calling them to disconnect but still it has not been done and they generated the bill for the month of septmeber '2018. For which i called again and spoke to a customer care representative named ashish who should be fired since he don't know how to speak to customers and understand the customer's situation. He shouted at me and asked me whether i understand english or not. Who is he to ask me all these? Either he should be fired or the one who recruited him should be. Because if this is the way customers are treated then customers will definitely discard their connection since there are many more good service providers available. Act should think that because of customers they are present, if customers are not there then there is no act.

Dear concern at act fibernet,

Its pathetic that irrespective of my requests and commitments my issue is not being resolved. Some official had come and could not able to fix the issue but again no follow up to fix that issues and i am calling left right to customer care... Every time there is a 4 hours tat commitment which is a joke as never the company adhering to this tat committed by them only...

Under this circumstances, why a consumer case won't be filled against act fibernet for harassing consumers like me who has been a loyal customer since last 4 years without defaulting a single occasion in paying my dues on time...

Look forward to hear from you.

Thanks,
Sanjib puhan
Mob. No. - [protected]

We took a connection for 6 months and got a free router which was a faulty router. We raised a complaint on aug 14 2018 for replacement, support staff came and took the faulty router on aug 15 and promised us a replacement in 2 days. On august 19, we raised another complaint with customer care for replacement of the router. How ever no action has been taken till date ie, around 18 days. Every time we call customer care, they promise us to resolve the issue in next 2 days but no action has been taken for last 18 days.
Complaint number:[protected]

Hello all,

I have registered multiple complaints with act for frequent disconnections and speed drop issue. I have an 100 mbps plan but i always get speed of 1-2 mbps with frequent disconnection. I have raised more than 100 complaints so far and everytime they close the case as resolved. The only mistake i have done is i paid advance rent for 12 months and now act is treating me like a beggar.
I am facing the above stated issues since past 6 months still there is no resolution. They simply close the case as resolved. I have tried reaching to nodal officers and appelate authority but they have been dumb and deaf.
I need a refund of my entire money else i will have to escalate this even further and file legal action against act for looting and cheating the customers. Act account #[protected]
Regards,
Shweta

I have requested for a new connection and the representative came to me, took the amount INR 4, 380 on 17th July 2018. I tried calling them many times and no one had come to me to install and finally after 15 days I could contact the escalation team(Srikanth) via their call center and he confirmed that they cannot provide me a connection as there is no distribution box available near me. I requested for refund and they said that I will get a call from the Refund team to take the bank account details to refund. After a long wait of 20 days, i got a call from refund team 3 days before and they said that I will be getting an email asking for my bank account information to refund. I am waiting for that I still did not receive any such email or call from them. Its been more than 45 days and no refund yet. I have called the call center many times and no proper response. I am frustrated with this company and want to complain about this. They are to obsessed with the customer's money and don't care for the customer any more.

Date of incident: in between 22-25 august

Userid:[protected]

Full description:
Since last 3 days, i've been trying to get some support from act-corp regarding my internet connectivity issue.
I've made several calls to customer care and created 2 tickets.
No solution till now.
Tickets were closed without any resolution to the issue. So now there's no chance to try that again.

Desirable solution:
Resolve an issue or close the connection

Am very much dissapointed by your services
At first they told me that 24*7 helpline I didnot understand the meaning that that will help me after 24 hrs wen alrdy i hav had solved the issue by some way or other
Next the money load will take 10mins which took almost an hour
and again after all this the services are not yet started as that mam told me that all my services will get started on the very same day excpt the raailway one
They hav also received my documents by today
Am very much dissatsfd by ds thngs
is dre any process to get my 6500 rs back.. which I hav alrdy invested here and nt gttng a sngle service...
I regret for not taking this B2B portal from Birdres or Multilink..
Please lookafter the matter

I was promised to get the connection by last saturday by the agent at the time of booking and payment. But once the payment is done there is not update and action taken. Even the agent is not picking the call. Such pathetic service. Now i am frustrated and i want my full money back. I don't want to be with such a pathetic service provider. But they are not taking action on either way.

If this is the quality of service before installation then what to say after installation.

User id :[protected]

Third class service facilitator.

If i don't get my money back then i will write to trai.

I have been struggling with ACT customer service for the past 2 months.

In the month of July, I had the issue of my entire data of 280 GB being consumed by mid-month although I have not made downloads/uploads to that extent. I called the customer care and an agent arrived after a week and advised me to change my Wi-fi password and mentioned that there cannot be any other investigation done.

I have changed the password for Wi-fi and realized the issue is still continuing - I had called the customer care and mentioned about specific dates having huge consumption. No one turned up to attend this issue so far although I have followed up with the customer care for more than 3-4 times. Again, I have run out of data before 15th of the month though there was never so much of download/upload done by me.

I strongly believe there must be an issue at their back-end as so much of data cannot be used up basis my usage pattern. Note: I have been using ACT for quite sometime now and facing this kind of issue only for the 2 months.

I FEEL CHEATED BY ACT FIBERNET - GETTING CHARGED FOR THE SERVICE NOT RENDERED. ON TOP OF IT, NOBODY ATTENDS TO A CRITICAL ISSUE (TICKET) RAISED FOR MORE THAN 2-3 WEEKS

I have requested for a new internet connection from act fibernet. My email address is [protected]@gmail.com. My mobile number is [protected]. Now i have decided to cancel the proposal for the new internet connection. I have already sent an email on this subject today. I would like to request act fibernet to take immediate action and oblige. Thank you.

I have been using the act fibernet broadband since jan 2018 and the service was excellent for first 6 months. Trouble started as soon as i renewed the connection for next 6 months. The internet is down and i have raised several complaints both from their mobile app and from customer care. The complaints are closed without any resolution. Escalation to nodal officer also did not help. I need a full refund if they are not able to resolve this issue.
Company: act fibernet, rajajinagar, bangalore.
Complaint ticket#: [protected]

Hello,

I have a ACT Fiber connection with account number[protected] from more than 3 years with your company. This is regarding complaint Ticket No:[protected]

I have registered this complaint on 19th August, 2018 where I have said that my broadband connection is not working. There is some power switch issue. I was given the deadline of evening 8. I called after 8 pm and got registered my problem again wherein I was told that by next 2 working hours the technical team will sort out the matter. I received a call then from Bharghav(esclation team) on next day around 3 PM and was said that my problem will get solved by 5pm. That commitment also failed.

Its Five days now, and yet I didn’t received any solution from your customer care. Even the technical team is not bothered to give a call and inform about the same.

This is the second time in six months I'm facing this issue. I am sorry to say but the service quality of your company is deteriorating day by day. They have forgotten the meaning of commitment. Perhaps they don’t want their old clients to be sustained who are with them from years.

Points to note :

1)Ticket#[protected] - Even though issue is esclated 3 times, no response received till now from any one from your company.

2)3 times false promises or false commitments given.

3)Today morning, I went to Chandanagar Branch and spoke to TL(Kaladar), Manager(Kiran) and branch head(Naveen), they promised by 2 PM issue will be resolved, but no response recived.

--- Had spoke to Naveen(branch head), I do not see any commitment to work from his side. He was trying to give again false promises without knowing the issue. It is very important how we talk to customer in polite way being a branch head which is lacking.

I request you to tell me whether my problem can be solved or not. In case of non event I will disconnect your connection and will make use of the other available alternatives with better commitment and services. If this is the service quality your company is offering, then why not look for other options in the market.

I hope that my problem gets solved at earliest, at least from your end.

Moral of the story : At the end of 5th day(today), I don't have any trust on ACT FIBER, Hyderabad company that someone will read my mail and address the issue as I have paid my bill amount till December so just writing the one for having no other option.

I got new connection using your app on 3rd august. No one got back to me till 8th august. I called your nodal officer on the same day. He asked me to be in contact with one agent who did not reply for next 3 days. She collected all the documents on 11th but still did not process new connection till 14th august. She created account but gave me eta of 3 days for installation. I got back to you in 3 days. No one replied to message. Customer service calls are useless, no action taken after multiple complaints. I paid full amount 10, 555 for 6 months. Everyday there is new excuse and installation is not done yet. No one even communicated the delay. Nodal officer number is alway busy. After using my money for 1 whole month. No connection provision, no customer service calls, no reply to emails and no refund amount credited in my account. Pathetic service from act.

I have paid my subscription fee four days back my beam fibernet is not connected and even worst the employees of beam actfiberbet are not even responding and not lifting my calls worst customer service i have seen so far my account number is dear customer, your account no.[protected] is registered for installation. Our team will ensure fastest possible activation. For any queries, please quote your account no. Helpline[protected] thank you for choosing act fibernet!

I am relocating and hence raised request to close the current act broadband connection. I have already paid current month amount and want refund for the remaining days for which i won't be having their broadband service.

But customer service representative told that refund in my bank account is not possible instead they are suggesting to keep balance with act account. I want my money to be refunded.

I have payed near to 8000 Rs for the connection to ACT by 9th August 2018.

I have been requesting for refund and they are not providing the refund till today
21th August 2018.

I have email communication and ticket raised with the customer care as the numbers below, I got a user id created as well from them when the payment was made.

My account number :[protected]
complaint Numbers : [protected], [protected]

Kindly help me to get the amount refunded as this is cheating and unnecessarily holding my money by the ACT fibernet.

Transaction Details:
Ezetap Txn Id.: [protected]E[protected]
Reference No.: 36721
Total Amount: INR 8, 206
Credit Card No.: *3916
View Receipt

We have disconnected act fiber as we are leaving hyderabad. We have paid 4500/- for one year subscription in july 2018. Since your service is not there in my home town (Anakapalle), we are requesting you to kindly arrange for the refund of remaining amount to my account.

Act account number: a/c:[protected]
We are asking about this since august 1st, 2018, but we didn't get any refund. They have already registered our complaint with token no: [protected], kindly let us know the status

I had reactivated my internet connection on 26.01.2018 for 6M + 2M free plan, They had charged rs 2791/- . They told me it will works till 26.09.2018. But now they disconnected my connection today. They have given a false commitments. They cheated me. We have all sms in my mobile. They also accepted we promised to for 6M +2M. But 6 months 20 days, ACT fibernet de activated my connection, had to call up the customer care and explain them, they told me we dont have the plans like 6M + 2M, but you pay for more 4months then you will get for next 6M. How will be-leave those words...

A couple of months back i had trouble paying 6 months bill at once and a customer representative helped me pay from the backend and some entertainment subscription was enabled without my consent. When i opened a ticket questioning the same, i was told that it is some hooq subscription, i still don't know what it is and have neither opted for it nor used it. The representative told that since i had not consumed the service, amount will be reversed and she disabled the subscription.. I was told that the amount is reversed in the back end and it will take a day for it to reverse in the front end which never happened and i still see one month subscription amount as due. I have opened 4 tickets so far and everytime its closed without my consent. This is nothing but robbing loyal customers which is not acceptable. I need to pay my relocation charges which is about 350 but the due amount is showing as 434 including the hooq subscription.
The customer representative is telling now you have to pay it and they will not reverse it. Please help

Have purchased six months plan from act. They have provided faulty connection.
Now they are not responding to my calls messages or emails. I have not been able to use single byte of data. And my validity period is going on. I want to disconnect and refund. The registration guy has threatened that the installation is over
And he wont do anything. The technician said that the network will come automatically. But i got it checked by other guy who said the wire is not connected. They have not provided the complete setup. And they have charged 4300. I dont know what to do. I am a new guy in the city. This is my worst experience ever. I am not a rich guy. Please help..