ACT Fibernet Complaints & Reviews

I have got my new act connection in coimbatore on 3-june 2018. I have opted for 6 months and paid my full cash. Connection itself took 3 days to setup and after that i have problem with my connection.

I have contacted the customer care every time they say same answer your queries your complaint will be resolved today. I have logged the complaint on 7-june-2018.

Still 3 days past, no proper response. Even i went...

Hi,
My internet was not working from may 14th 2018, after continuous follow-up my problem was solved on may 22nd 2018. (Complaint no: [protected])
Also act junction box (A device used to pass the internet and consumes electricity) is installed in my residence and it was placed on 19th may 2018 and i was told by act executives that i would be paid for the power consumption of there junction box and i was also told that charges...

My
User id[protected]
Registered email - [protected]@gmail.com
Registered mobile. No - [protected]

It was recorded in your database that from[protected] to[protected] i have used 110gb of data. I don't think i use that much data in 10 days even i didn't download any such big files. To my knowledge, i have totally downloaded 13.64 gb in the above time limit. Later all my data i use is for normal internet...

Hi,

I deeply regret to write an email about pain i have to go through for getting a refund from act. I have applied for an internet connection and paid amount 12, 400 rupees, being a loyal customer i did not hesitate twice to pay the amount. And then i have waited for over a month, since the installation is not done i asked for refund and i haven't received my money even after a month of follow ups. Customer service response...

Hopeless customer service from act. Its been 3 days my connection is down. Everytime we call them, they give new a reason and a new dead line for fixing the problem. They are a bunch of liars. I have been constantly facing multiple problems with my connection and subscription past 2 months but they just don't care about it. I made a mistake by paying for 6 months in advance as they promised that they would be applying 1months credit. They...

It’s almost 6-8 times i had complaint in a span of a month regarding there connectivity issues. Every time i try to contact them i keep getting the error as your services are deactivated and later a technical person on call will assist me to fix this issue. It’s too horrible customer service they provide and always give false promises and assurance that it will not be repeated henceforth. Please beware when you chose there services friends....

Hi sir I have applied for ACT Fiber Broadband connection on 23rd May'18, as per there terms, they asked me take the 9 months plan for which they have offered me free installation and free wireless router, i agreed for there offer and they asked me to make the payment before connection then only they process he says, i agreed for there terms and i paid the amount 11210/- on 23rd May'18 for 9 months plan. on 25th one person came form Act fiber...

Have been following up with them since last one month to deactivate my connection as i am was moving to gurgaon. Hundreds of follow-ups later the deactivation hasn't been done yet and i still receive calls about power supply not going to their box from my flat which i have already vacated. Regarding the refund, they said i can get the connection transferred but they don't have coverage in the area where i have moved. They just keep providing...

I have asked for new connection to my newly shifted house. Since i did not have Rental agreement for my new house as it was only 1st day. I have been told to make online transfer on money and give photo id. connection will be done in 2 days. Connection was not done. So asked same guy (who come to collect documents) for refund as connection was not done. He promised that refund will be done in a week. I waited for that much time. But did not...

There is no internet connection in my place since 2 days.
None of the customer care numbers are available, alltime busy.
They don't even reply to emails.
Lodged a complaint twice on the Act app but no response. A neighbour of mine facing same problem actually went to the office and complained, still no response.

Knowing how important internet is, what kind of service is this?...

Hi team,
We received notification from our society assosiation that act has not paid money to assosiation from last 7 month hence assosiation is bound to disconnect service from premises. We as act customer would like to continue act connection at home. Please look into this case and fix the issue as soon as possible.

Assosiation detail
Janapriya nile valley block 1 association
Road # 12, pjr enclave...

Booked act broadband, no reponse.
Executive vignesh & madan.
Daily they cal and comit, i avoid my works and stay @ home but they dont. Furstrated.

Payment receipt

Received from
Prabhu alagan velu alagan
Account number
[protected]
Payment number
[protected]
Date of payment
02-jun-18
Transaction reference number
Nuti[protected]
Amountbr...

My id is Phalguna.[protected]@gmail.com
.
since last 2 days, I'm facing 'limited' symbol. Internet is not coming. Tried restarting the wifi, unplugging the LAN many times. I tried calling the customer care but, your customer care number [protected] is busy.

I'm not able to submit a complaint through mobile. I don't know when you will see this and respond. I don't know when my problem will be resolved.

Why...

My account id[protected]. I have been facing internet issue since few months. I tried on customer care but it never gets connected saying customer is another call and gets disconnected. By luck if it gets connected, they will send the technician with half knowledge. He closes the ticket without any proper resolution. I have been the bill on time without any delays. I want the issue to be fixed and compensation for the reckless service....

In my apartment (Pbel city) we have been using beam and then actfibre continously since last 6.5 years.

However, act fibre has never installed ups for the intermediate network devices that connect to the core.

Core (Maybe ups) — intermediate (No ups) — cpe (I have installed my mini ups)

Whenever the government provided power is down, it takes 10 seconds for the centralized generator to...

I took the act fibernet plan for internet for 6 months, the sales guy falsely promised me to provide free wifi before the connection. I fell into the trap and paid around rs 4350 amount on 04th may 18 in hyderabad. After the connection, i came to know they do not provide free wifi for 6 months or below plans. So i had a better option and opted for disconnection in just 2 days without using their service on 06th may 18. They disconnected my...

L requested for new connection on 16 th may with in half an hour one person came for payment and told i will get connection in 24 hrs and next day another person came to dropped a cable wire and mention that it will be activated by the end of the day and i will receive sms with username and password till 28th may my account was not activated i did call to customercare several times but no proper solution.
On 28th may afternoon one...

We have been trying to disconnect our act broadband service since mid of this month but not getting proper response.

1. When i called the first time, they told we will disconnect and any difference amount will be sent to you to pay. But they never disconnected nore did we get any kind of communication.

2. Called again to check the status, if disconnect or still active, they told its not disconnected as the bill...

My customer id is[protected]. It has been more than a week now since the internet connection was disconnected. We have been contacting act ever since to get it fixed but in vain. The customer service is really poor, the technicians just disconnect or won't pick my call. Everything just for giving connection to my home. Wonder what is the time needed to just connect back the cable...

Hi all,

I didnt receive any update that when it will be resolve? And who is going to visit place to fix the issue?
If you are not fixing this issue before 2pm today then i dont want act connection. You may cancel my connection and i will go with other isp vendors except act.

Fedup to calling customer care executive same 24 hour story telling by the executive. I cant see any updates.. Still the link is...