ACT Fibernet Complaints & Reviews

Hi am ACT Fibernet consumer and been using this connection for past 23months my user id is[protected].
Recently i had a situation to shift to new place which is barely few streets away.
So i raised a ticket on Customer care for shifting purpose and there were least response on the first hand and next very shocking fact is that the shifting amount they charge(600 rupee) on the customer is really very high.
i have already...

My internet goes down every month for over 4-5 days with no resolution. I have been facing this problem repeatedly. If my internet goes down one more day i need a full refund of my payment. And for the days it didn't not work in the past i need two months extra. My id is[protected].

Inspire of repeatedly calling the company my net issues don't get resolved within 48hours. I call at least 4-5 a day to register my complaint.

Such a service provider is not fit for the consumer.
I would suggest everyone to not choose act fibernet

Act doesn't support customer it is the worst fibernet since last week i am facing issue and i am unable to call the customer care is always busy they don't respond to the[protected] number. My registered mobile number is [protected]
It is always a very painful to reach out to the customer care and it is a worst broadband network till today i have worked came across. Suddenly stops working and not able to connect to the internet.

I had taken new act wifi connection by mid of may 2018.

[protected] is my account number.

But the wifi has not been working for many days (Lt would be working one day but not other day)

Initially i raised compliant through customer care & it was informed that the issue was with the adapter. And it was bought from outside.

Again it had started not working in 2 days & contacted customer care. It was fixed in 2-3 days.

The next day it stopped working. Hence i raised a compliant for disconnection. But there is no progress on the same.

As its a new connection, i want the router cost to be repaid.

Ive requested for refund from act fibernet and it's almost been 2 months. My registered number is [protected]. Ive been calling them since 2 months and they've been asking me to wait for 24 hours but not refunding my money. None from the specialist team gets back to me. Ive also requested for a supervisor call back multiple times and they've informed that a supervisor will get back in 24 hours. But no one gets back to me to resolve the issue. Please help.

Thanks.

The connection gets interrupt most of the time and they dont address the issue on time. They say it takes 24hrs to fix it all the time.
I want to disconnect the connection but they haven't provided any option on either their website or app.
The chat support is automated. It either allows you to enter your problem nor it provides an option for info on disconnecting.
Customer care service is poor. It takes around 15 mins to connect.

Beam internet is down from 3 days. I have already registered with the customer care twice. Everytime i call they say we will resolve the issue in 24 hrs but never really try to comeback. Ideally the issue should be sorted out by now but i am still facing the problem due to their negligence. Never expected such an irresponsible behaviour. It is so frustrating.

My name is neelkamal and i am using 40 mbps and 400gb internet pack. My internet is not working so i made a complaint they said 24hrs so further speeding i contacted customer care they said within half an hour we will send but not i have contacted for second time instead of listening to me he's saying we wont say liek that sir and disconnected call

Worst service ever seen.

Case ID: [protected]
It has been 2 weeks since we have asked for ownership transfer. Everytime we have been told from customer care that the representative would be collecting the documents next day. But none turned up till now. And everyday we have to call up and tell the entire story again. Wondering how you have got name with such a pathetic service.

Act fiber sales man came to my house and taken 6months advance for internet and promised to provide connection with in 24hrs. Later their team came and said connection is not possible due to hitension wires on my house and said they will refund with in 15 days. But even after 30 days they have not refunded my money and saying different reason every time like approval pending. Even I notified model officer, the said they apologized for delay and said they will make sure I will get refund but later there is no response from them. Very pathetic experience.

This haritha and i have subscribed act fibernets internet services, account no – beam297132. Am there customer almost since 7 years. 4 years back because of interruption in services they have installed a box in my premises and they have connected the box to my electricity meter without intimating. That box is consuming allot of electricity and am paying electricity bill for that box. I have been requesting the service provider to resolve the issue but they are not resolving the issue. I have never failed to pay the internet bill in this 7 years and they have cheated me without intimating me that the box will be connected to my electricity meter and it will consume electricity. Please request you to resolve the issue by taking action on the service provider.

I have been using act services in chennai west mambalam area from the beginning of your company being set up there. From may 2018 i have been travelling and now have had to relocate to hyderabad on my assignement. Please clarify clearly on a prepaid service how and why a consumer has to pay for the service not utilized/no usage.
Act collects the charges on basis there is going to be usage of the line/broadband service. Hence if there is no utility or data transfer of any sort asking for a rental is not expected and hence dis-connnecting and removing a physical line should not be so difficult.

Act account number[protected]

I have requested for installation and have paid the amount for 6 months amounting to rs. 7428.
Then due to device setup problem i didn't proceed with the installing and requested for refund immedietly. Act representative said that within 15 days the refund will be processed but still now i have not received the amount which i have requested on may 16th 2018. I have contacted frequently from my side for this issue and no positive response has been made and yet they keep saying the process is delayed without giving me a time frame for the amount to be credited. I have waited nearly 42 days now and still they never called me back regarding this issue even once.

Hi
I was ACT customer for almost 2 years. I was happy with their support and service till the last billing cycle. I was having 6+1 months plan activated. I didn't make the payment since I wanted to terminate the service. Unfortunately the service got extended for another 20 days and then account got suspended with the revised bill for 40 days. When contacted the CC, they said the bill got generated for the whole month. but account got suspended due to non-payment. :)
So I request them to revise the bill for 20 days(Till the account suspension date) and gave the cancellation request.

The CC said they cannot take cancellation request since there is due which i have to pay.

I raised 4 requests which are got closed without any response. They revised the bill to 20days and asked me to pay the bill. Finally i paid my pending dues by 29th May 2018.

Again i have got the bill for 1200 for June Month. I got surprised and thought it would be an system error. so Called the CC again and asked the details.

Now the bill got generated for 2days for the disconnected broadband connection.

When I called the CC for last Two request for waiving off this two days bill(Don't remember whether it is 8th or 9th request). The person named Hemanth started blaming me in such a way that
1. Why you didn't not make the payment on time?
2. The fault is completely yours
3. Why did you care about this silly amount?
4. Giving a wrong solutions that they will stop sending reminders about the pending amount instead of waiving off the amount.

All my requests to ACT are about only one thing. Its only for cancellation/Termination/disconnection. If the calls are recorded for quality purpose, please listen to all my requests that i have raised. Also listen to CC representative Mr. Hamanth responses to me.

I have tried to explain whatever happened. he didn't care about what I am telling.

Kindly waive off the amount whichever claimed as pending from my end. instead of stopping alerts.
Please listen to the voice call recorded for last two tickets. If the way of talking is right from the CC Executive, I am ready to apologise and pay the pending amount to ACT.

The details are given below
Acc No :[protected]
Account Suspension Date : 5th May 2018
Account Disconnection Date : 10th May 2018 with the revised bill of 1592.15INR
Cancellation Request or Ticket Details:
request Number : [protected]
Action taken : nothing but ticket got closed by May 14th

request Number : [protected]
Action taken : nothing but ticket got closed by May 17th

request Number : [protected]
Action taken : nothing but ticket got closed by May 21st

request Number : [protected]
Action taken : Action taken with the revised bill and paid the paid the pending amount by May 29th

request Number : [protected]
Action taken : Action taken with the revised bill for two days by June 3rd

request Number : [protected]
Action taken : Action taken with the revised bill for two days by June 12th

request Number : [protected]
Action taken : nothing but ticket got closed by 19th June

request Number : [protected]
Action taken : In progress

Request No 1:

I request ACT to listen to all my calls spoken to CC. if I give the request for activation or continuation of plans, I am ready to pay the amount.
Also I request to you to have the proper ticketing system. Because all the request i had given for cancellation has been taken for billing/waiving-off/Payment/so and so except cancellation.
If I had used one bit/byte during the activation period. I am ready to pay the amount immediately. So request ACT team to waive off the 2 days bill amount.

Request No 2:
Mr. Hemanth who spoke to me was very short tempered guy and who reads the system messages and quarrelling/questioning with the customers. Its a harassment. The system whichever you have created to avoid mistakes are creating mistakes. Either ACT may think of bringing the right system or train the executive members to deal with the customers in a proper way.

Regards
Sundar
Managing Director
Esedios Tech Services Pvt Ltd.
Bangalore

Hi,

I have been constantly following up customer care and there is no response. I have asked them to change the plan to 425 and they did not. For upgrading the plan there is an option but there is no option to downgrade the plan. Please do it immediately. I did not find any difference in speed after i upgraded my plan.

Account num[protected]...

I had subscribed for act fibernet on may 12 and the salesman promised that the installation will be done the day after. He took the money for 3 months via cash but the installation has not yet taken place. When i contact him he says connection is not feasible so he told refund will be given. But none of this has happened. He is not responsing my calls. This is the worst customer care service team that i have seen till now. Their main intention is to cheat customers of their money. Two days once im calling to customer care but still
Now no update.. Really irritating.. Pls return my amount. Pls response to us.. Field person name deepankar (Btm layout).. He is also not responsing for calls and msgs.

Name:m. Saveetha
Mob : [protected]

We have a act connation for our factory we are facing lot of internet problem we are been calling and given complaint because of that we are facing a hug loss in our work please solve our internet problem id id 10826376 sunil Kumar please help us as we through act has the best internet connation are please file a complaint in consumer court see have have in all branch act connection it's long time ur not able to solve problem as our sifware billing is dependent on the net

I have registered for a new ACT internet connection just 3 days back. The installation was done in no time but it is just 2 days and I have no internet connectivity. Have raised multiple complaints and called customer support many times. All they say is ticket will be addressed within the SLA. My ticket has crossed its mentioned SLA and there is no response yet. The root cause of the issue also has been identified by us and told but that...

Hi team,

We do not have internet connection in the building and had raised a ticket for this on 12th june. There has been no update on the request and even after trying innumerable times, we are getting now proper response from the customer service.

Can you please check what the issue is and immediately send an engineer on site? We are suffering due to this issue since 8 days and there is no help being provided.

Kindly look into this urgently.

Ticket number: [protected]

Thanks,
Sanket

I have been speaking to ACT customer care and have informed them multiple times that we wish to terminate our connection since we have received poor service (also can be verified by our complaint logs and executives who have visited the location).

Account number is[protected].

It is next to impossible to ever manage to speak to any customer care executive on their helpline numbers.

We will not be giving any further notice to ACT. Have a good time getting me to pay any outstanding amount!