ACT Fibernet Complaints & Reviews

I have been using the act for the past one year and now i planned to move to new location hence i have requested for connection shift and the request has been raised on 20th apr + declaration form handed over to the execute on 22nd april as per your eta it should be resolved within 3days but it was not yet resolved till date. You can check my ticket i have daily made a call and your cro peoples are saying the same thing that it will be fixed...

This act people has taken a new connection in mg road bangalore ten days back till today there not able to give connection one one is responding propely every day there say we will solve it today there have taken amount of is 9905/ and i can see there is lot of compliant about act internet is there any lawyer who can file a case against them for cheating case my details eshwar [protected]

I raised a complaint by the mid of Nov'17 when my ACTTV Broadband connection was not working. ACT Technician inspected and said my modem become faulty and to be replaced. Since I don't want to invest on this, I called up ACTTV again in Nov Mid to disconnect my services. From the time my modem become faulty, I was not using ACT Broadband.

ACT sends bills every month in advance and the payment is done before Mid of the same Month. In the same way, I have paid the Nov bill in full based on the advance invoice raised.

My Ordeal started from then.

Post my disconnection request, 1 week later ACT Customer care called me to check the reason for the disconnection request and persuading me for reconnection. They indicated since I already paid for Nov, they will not reimburse the remaining amount even though I have not even used half of the month.

Inspite of that, I received a bill promptly for Dec month without acting on my request for disconnection. Also, everyday minimum 2 SMS sent as follow up for payment and also giving me offers to reconnect.

I have sent multiple mails and phone calls and on their customer calls, my intention to not reconnect and my disconnection is effective Nov Mid and they should refund the excess paid in Nov'17.

Even now, I am getting reminder SMS to settle the amount irrespective of my answers / mails indicating the error on their side. In reality ACT has to provide me refund for Nov and also compensate me on the SMS, call harassments.

My retailer id is 21307. We are based in pune, maharashtra. We particularly opted for beam service for mseb bill payments, which their executive, mr. Ram niwas, assured me many times (Calling me almost daily) that the service is working and will start from day 1 we sign up and pay amount of rs. 900/- for it. We signed up and mseb mumbai service not working in their portal. Now, they said, register for bbps, it is free. Ok!, we registered for this, now they said it will take 7 working days for it to be activated. Again ok! After 7 working days, when we started to enquire or complain about it, their some standard replies:
1. We have escalated your complaint/query (They always escalate only, do not resolve).
2. We have submitted your request/complaint to our technical team, we will get back to you once we receive reply (It seems they have not received a single reply from their technical team despite daily complaint.
And one more, it is very interesting
3. Bbps registration approval is not in hour hands, bbps team will directly approve it, we are following up your case and will get back to you.

It is now 23 days from when we have registered for beam and bbps through them. Only standard replies and not anything further (And please know that they never get back to you). They only keep speaking standard replies calmly.

At first, i thought people who complain may be wrong, but after experiencing it, we are believing that beam! Is not trustworthy company.

I decided to write through consumer complaints because of non-resolved query through customer care of beam! (And this is after we were assured 3 to 4 times by mr. Ram niwas of beam).

I hope this problem will be resolved soon, or i request that my amount of rs. 900/- should be returned by beam! Money because they have failed to deliver their service that i required.

I have given a complaint on 19 apr 2018 morning 8:30 for internet connectavity.
Customer care people told that it will get resolve in 18 hours which is maximum threshould. I did call to customer care again aroung 9 am on 20 apr but, they are saying that they have raised a case to technical department and they will resolve asap. When i ask them the eta they said like asap. So i don't have other option except waiting for the technician. I have called customer care again at 2:55 pm on the same day. Again, those are saing that they bumped the sevirioty of the case and the technician will come asap. Still they don't have any idea on the technician's visit and resolution of the incident.

Due to this i am suffering a lot. Please help in this. Thanks!

Regards,
Bhanu.

My ticket no - [protected] was applied on 22nd march 2018. They dint install, i waited till 26th i was calling nikhil james but did not respond. I called customer care not got installed. I asked for refund on march 29 th 2018 but till now they have not refunded my amount. My name mahindra reddy c v. Residing in nal layout, no 5, jayanagar 4 t block, bangalore. My mobile no [protected]. Everytime i call they are telling 2 days. But already 21 days. According to them the told 7 to 15 days. They have not refunded till now.

My act account number/id :[protected].
On april 6th, i paid for 6 months in advance for act blaze along with all the needed documents. However, after that there is no response for almost 2 weeks.
During payment time, they told new connection is feasible in our premises and in my premises there is already an act connection.
When i contacted customer care, they told i need to apply for a dedicated gx box of rs. 2200 and no-refundable and i agreed to this and they created a ticket (Complaint number: [protected]) and assured will resolve within 2 days and someone from act will contact me, and since then no response for that as well.
Second time i called for follow up, they created another ticket ([protected]) on top of the existing complaint and told me that same thing, someone will contact you withing 2 days.
Third follow up call, they told there was a server issue and i told them, there is already a connection in my premises and working fine, so out of stock of excuses, they told someone will contact me within 2 pm same day... No response.
Fourth followup call, they told the same thing plus new excuse, gx box stock is not there and... Someone will contact me soon.
I tried to contact the nodal officer on [protected] and no surprise, "all channels are busy - default ring tone".

Dear act team, kindly do the needful.

Thank you,

Hi sir,

I would like to lodge a complaint with regards to act fibre net account[protected] shifting request we had raised on 28th march (Request id [protected]). It has been past the 7 day period that act has promised to resolve the issue within and we find that the resolution is being delayed without a proper explanation. Here are the details if the issue.

We raised the request on 28th march and submitted all the required documents by 30th march. A technician had visited our house on 1st april and left without giving any update to me. On repeated calling him multiple times that day, he mentioned he will visit the following day and did not turn up. Act team had called us and told us they require permission for installing a new switch as there is no vacancy in the current switch (4h april). This is not true. I had checked with our management and also personally checked the switch myself and saw that there is a port remaining where we can get a connection from. Since wednesday, i have been calling the act customer service team and updating them with this information. We had been repeatedly promised that a technician would visit and give the connection but noone visited and act has also not upated the details we are providing in their records. The act technician visited on 7th april, did nothing and left promising again that the connection will be given by the following day. He called up the next day to inform that it is going to take time because of "server problems" and did not even give us an eta. On the other hand, the customer service agents claim that there is no problem with the server and they need permission for a new switch.

At our end, we are not satisfied with the excuses the act team and technician have been giving for delaying the process and i find that there is a lack of transparency on your part. I would like you please register my complaint and give me tracking id for the same. I would like to see a resolution on this issue by tomorrow morning else, please refund us the money from what is left of our subscription (We had opted for 12 months subscription which gave two months free connection, so total of 14 months out of which 4 months time is still remaining).

Thank you,
Dilip

Apirl 5 th, i hav request new connection for on the same usage, as per tele customer executive confirmation. I paid the amount. But stil hav not received response properly. Sales team calls separately, services team calls separately. Everyone asked hav you paid the amount.. I said yes but still no made a connection. So i don't want to use this further due to poor response from them. No support for customers. There is fake promises. Here i hav attached the bill receipt. So i need my money back. So take a action immediately or i ll book police complaints againt the company for cheating process and fake promises.

Receipt: http://eze.cc/r/o/8fu3tQXW
Act
Inr2, 180.00
05/04/2018 13:07:09
Auth:084436
Rrn:[protected]
Inv:532
Ref#:[protected]

We raised issue one month before that no power back up in act fibernet power box. But without fixing the issue act people are closing the ticket. More over no had come to fix. I have reopened and called them more than 20 times. But still the issue persist. Sent email to the respective person as well but no action was taken.

Note: power box is there in our building only.

We have just signed up for 150gb per month fup with a 9 month contract on 13th march 2018 and within next 15 days we get a notice saying we have used up 150 gb data. Some scam is being perpetrated by the way act calculates data. I am on jio and in last 3 months on jio i have never exhausted my 1 gb limit even once so my consumption is sub 1 gb per day but somehow act is calculating it @10 gv per day

Complained a year back to yr nodal and other officer about removing the box grom my home through which others connection have been routed and power was utilised from our house though we'd disconnected a yr back. However we were forced to cut the power after which yr pll came... And played it well in taking power from someone's else house... And made a false promise to remove the box.. Been 4 days.. And no sign of them yet. T

I have initiated a refund for 7428 since act confirmed me that the connection is not feasible in my area. I have asked for refund on 23 march and customer care confirmed that i will get an email in 48 hours to confirm my bank details. But its more than a week i have not got any email. I have escalated till appellate level but no response. They told that the refund will be processed in 15 days. But its almost one week over. Do i get my refund by april 7 as confirmed?

I'm not a customer of ACT but they have got my phone number updated for one of their customers (ACT Customer ID[protected] and I have been getting messages and non-payment alerts and calls harassing me despite of writing emails and telling people over the phone that they have got a wrong number for more than a month now. I get confirmation from them that it has been resolved but the problem never got resolved. I have repeatedly sent emails to their nodal and grievance but in vain.

I have two options, one to take a legal action through consumer court for harassment or to change my mobile number.

TRAI team, please advise

Thank you,
Praveen

Power backup issue not resolved for 6 months.

Credit not provided for 28 days suffered in power outage and wifi not working

Complaints are closed repeatedly without any action and without customer consent

Wifi is suddenly disconnected this morning when the matter was under discussion.

Hello.

We are shocked to note that when the complaint is still pending at your end, someone had the audacity to disconnect the services.

This is very unfair, unfortunate and utmost bad service to the customer. Especially, for a customer who has remained loyal for about 3 years now.

And, also peeved to note that noone responded to our earlier mail sent to head-cc, bangalore nor any one cared to call or visit us regarding the power backup issue.

It is upsetting to note that you are demanding more payment, when services are not provided for the payment already made as per trai regulations.

If the connection is not restored in the next one hour, we will be constrained to report the matter to the regulatory authorities.

Udhayakumar
[protected]

I'm shifting from new delhi to gurgaon and requested to shift my connection as well. But act is not present in gurgaon. So i asked to shift it to my home town in hyderabad. They said that is also not possible. Customer care person said to deactivate account with my money in it (6months pack and i used only 2months) and i can reactivate whenever act comes to gurgaon.
How the hell can i do that? They are not even telling how long it will take to start operations in gurgaon.
I feel cheated. It's my money and if they're unable to service me i have to get my money back.
Worst company ever. They simply milk customers for money. Don't even know what customer service means.

Hello team,

My account number is[protected] and i am looking for refund for the remaining balance that i have paid (11201.00) initially.

I have cancelled the service in 1 month and i was informed that i am not eligible for refund.

Could you please confirm how will i receive refund and when can i expect a refund.

I have used internet for a month and paid for 9 months in advance. As i haven't used the service for remaining of 8 months i should be eligible for receiving a refund.

Please help me out with information related to refund!!!

Please let me know if you need any more information.

My User ID is 10513555 with ACT Fibernet. Last month I accidentally made 2 payments, first through Citrus LazyPay App for rs. 796.60 on 11th Feb '18, but I didn't receive a transaction confirmation, hence I assumed the transaction was failed so I made another payment of Rs. 800 on 16th Feb by cash through a local shop's paytm. (It's a common thing that they do here in our locality).
The shop address is Nagarjuna Enterprises, no. 6 Horamavu Agara Main Road, Prakruthi Township, Bangalore 560043. Their number :[protected]
Later when i received mail from Lazy pay for the amount they already paid to ACT, I fwded their email to ACT, explained them about 2 payments and clearly i requested them to refund one payment that was made thru Lazypay on 11th Feb. and keep my payment as a subscription for that month. Ignoring my request, instead heir billing service incorrectly, carelessly, refunded the payment that i made by cash on 16th feb, to the paytm of that particular shop, which is in no way related to my ISP, or my phone nos that r associated with the ACT Fibernet. They refunded the money without even verifying me, or by calling my number, they just simply refunded to that shop. Meanwhile I was getting constant notification for the pending due payment by LazyPay. So I called ACT's customer care. the first agent understood, he placed me on hold to see what he can do, never came back to the call for almost 20 mins, again I called, again I explained, again I was put on hold for another 20 mins, this is going on for a week. today I received a call from their billing section, but she was helpless too, She could'nt give me the phone no to which the money is refunded, she couldn't find the number first of all, instead she told me to contact the shop, which I did, the shop accepts the payment that we made thru them on 16th Feb, but they deny the refund made by ACT they say. They deny abt any refund from ACT. I m confused of what to do. Either ACT can contact them, get the refund, keep it for the next month's bill, or let them give me a proof of the refund that was made to that shop's paytm, so I can show it to them as proof, get my money back. every-time I call i get this reference no [protected] for Rs. 800 on 27th feb, this number is in no way of help to the shop to get my money back. either they ACT can talk to the shop or give me the proper number to which the money is refunded, I'll contact them and get the money back. ACT provides a worst customer service, every time I call i was put on hold, they couldn't help me, and careless of their customers, I wish someone get back to me on this issue, I m just tired of calling their customer service that is[protected].

PS: Meanwhile i paid Lazypay from my own money, as they were threatening me with constant notifications of my name going to the credit bureau.

Hi,
I have recently relocated from Koramangala to Benson town and i have requested the ACT guys to disconnect the connection as i was willing to go for another connection but there executive ensured me that they can waive of the shifting charges and requested me to go for ACT alone., now the bill has come and they have charges me the shifting charges and when ask them to waive off based on the earlier commitment given this is what they have to say

Dear Mr Varghese,

Greetings from ACT Fibernet!

We regret the inconvenience caused to you.

As per the update from billing team, waiver cannot be processed. Due to which intimation was given, that shifting charges will be applicable when request was raised.

Note: You can download My ACT APP for your Android and iOS devices Visit: https://goo.gl/bF0mGd & https://goo.gl/V0RD4z respectively.

We are always happy to serve you.

Thanks & Regards,
Rekha

Please look into this...

As per my old complaint the issue was temporarily fixed, again I am facing the internet disconnection issue.
Old complaint URL :-
https://www.consumercomplaints.in/act-fibernet-inconsistent-internet-service-c17...⇄

Still the issue is not resolved,

again I had to open tickets 1) [protected] 2) [protected], The worst part is if we try to connect to customer care is that we have to wait a lot, & we are charged for that call.
Can the Governing body please enforce a strong action & ensure quality service.

Thanks & Regards
Vardhaman B.N