ACT Fibernet Complaints & Reviews

Hello act team,

As you may know. I was a customer of act until december. I had to disconnect act service because of internet service was down from 16th december 2017.

As a result, i expect you kindly refund the difference in amount rs. 1216.96 /-

In reference to complaint :

Dear subscriber,
We have received a repeat call on the existing ticket.
Ticket no : [protected]br...

1) even ur feedback email id from ur official app doesn't work
2) if i pay bill one day late you charge extra ₹ 25 fup doesn't reset after 1st but speeds get slow instantly after complete data is consumed
Proof is attached i would like to get and explanation for that
So unethical
Ur service is so poor
I will file a case in consumer court if you don't take any action...

I called up act on jan 8th 2018 to install fibernet in our home. They were super enthusiastic about signing the contract. I told them i'll be free only after 5pm on jan 9th 2018 because of my work. Despite this, they called me 4 times the next day in the morning saying they wanted to come immediately and sign the contract. I obviously could not leave my workplace!
I signed the contract and made a payment for 1 year. They told me that...

Paid 7427 for 6M + 1M free (ACT blaze) connection but in the system they marked it as 6M + wifi router. After 5 months 10 days, ACT fibernet de activated my connection, had to call up the customer care and explain them...the issue was taken care temporarily and again de activated my connection just 3 days before 6 months... Though i had opted for 6M + 1M free connection, i was never provided the 1 month free option and its more than 12 days,...

Hi,
My reg mobile no:[protected], i am a customer of act broadband. I am on a 100gb plan with 10mbps.in the month of december my 100gb got completed with in 20days with very limited downloading. Post that i have opted for 25gb extra that got completed in 3 to 5 days. The data usage details provided by act on their app is completely questionable. I suspect that they are adding fake usage to my account. I’ve been talking to the customercare...

Hi,

I have been holding internet service connection with beam actcorp and payed for 6months package rs 4111/- on 1st nov 2017, due to hub issue i have requested for removal of my connection ticket#[protected] on november 17th 2017 (Used net for 15 days), and shared my bank details with fund/billing team of service provider on 21st nov 2017. Refund is not provided by service provider even though its been 36 days connect is...

I'm able to open the portal page but not able to sign in. It says "unable to sign in. Please contact customer care". This is definitely not a network issue. I am able to see the portal page. So, all your switches are working fine. No cable damage as well. Being a computer science engineer, i can confidently say that this is a pure back-end issue. And as a company that claims to have the best network, you really need 24 hours to look into...

Worst sales guys and worst customer care agents in act. The sales guy didn’t bother to inform about the requirements apart from router to be arranged on own and telling its feasible for connection. Considering the details shared by them i agreed to pay installation cost and monthly rental cost. He collected the money and told it will be activated soon after cabling work in 2 days. And on 6th day from requested date, i am hearing all non...

Customer number :[protected]

Just this month we had 15 days of complete outage of act fibrenet connection. I work from home depending on this connection and my children heavily depend on this connection for their college work. Act behaved rudely at every stage and they sent 5-10 people to my house. Even after giving permission to install the box at my independent house, they kept taking time sending different person every...

Act has now started cheating with their customers by showing more data usage then actually what is used. They are showing that in last 3 days (12th, 13th & 14th that is today) i have used approximately 40gb data using is impossible and very unacceptable. This way if you trick your customers you will go nowhere. Yesterday when i was the only one using facebook at midnight at home still my data consumption was 8 gb. Impossible. Very poor act....

I have raised a request on nov 10th with the below mentioned. But still it's not solved and they contacted only few days and go and says it's customer duty to follow up with upstream provider as update by their customer care executive mr. Prabhu.

Dear act support,

I'm unable to telnet to 12.0.1.28 (Route-server. Cbbtier3. Att.net) from act broadband [whcih is free route server for finding the bgp route advertisements,...

I have applied for a new act fibernet connection on 24th november 2017.
As it so happens the procedure to apply for a new connection in act is to make a payment upfront for the 1st month and the installation charges.in total i had to make a payment of rs 1888/- on the 24th nov.

City name: bangalore
Account no:[protected]
Contact number: [protected]

I was promised that the service would be...

I took act broadband connection in tirupati and the service is very bad, always connection problems, no proper response and updates from customer service, they are not resolving the connection problem with in resolution time, kindly please look into the issue and take necessary action against them so that others would not face this type of problems from this organisation... Thank you...

2 months passed no refund

I have paid an advance towards new internet connection on 12th october and got the below message on 13th october

"dear customer, your account no.[protected] will be activated by 17/10/2017. Helpline[protected] thank you for choosing act fibernet!"

I clearly communicated my urgency to your executive, i paid the advance only after he confirmed that there is a connection...

Hi
I have act broadband connection at home, on 18th november 2017 internet was down as such i raised a ticket but as usual they started closing the ticket without any resolution.
Prior to this from the past 6 months i had been asking for power back which they are supposed to provide. Even that wasn't fulfilled and the requests were closed without providing any update to me.
Fed up with their service i have requested...

The act fibernet is horrible. I had raised a complaint to refund the amount which i paid for connection. I didnt get the refund amount still. Also i have told to remove the junction box from the building. Its not been done. I am following up with customer care every day still no update from them. Each time they say they will call back but no update from them. I never ever recommend anyone to go for act fibernet.

Please do...

My data is being used by somebody else during our office ours. And within 18 days monthly data pack got finished. Raised a complaint to customer care. They told me like within 24 hours technician will visit my place. As we trusted them, buy out extra 10 gb. They didn't turn up. As i said earlier someone else is using my data. It got finished in 2 days. It's been 8 days. Till now i have called to customer care for almost 15 times. It didn't...

I have applied for a new connection it's been 7 days

My registered number [protected]

Please refund my money i don't want your connection

I don't want to hear same response like we will get back to you from 7 days...
It's enough to hear same words and again don't do like this for people
They will be in need

Please refund my money within today...

User id : 11937561
Account id : [protected]
City : bangalore
Contact person : surendra kumar d
Contact no : [protected]

I want to disconnect my act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern....

[protected]@gmail.com

From past my data of 150 gb is getting exhausted in the middle of the month. When i called act they started giving lame excuses of how data usage is done. I am using my 4g connection most of the time. Except for couple of movies on my tv. Today my data was at 44gb and by the end of day it got reduced to 9 gb i was the only using internet for entire day. Consider this seriously i will file a complaint...