ACT Fibernet Complaints & Reviews

My act account no is[protected].
I have relocated my premises so i requested customer service to discontinue my account. While their customer care people called me i informed them to discontinue my account but still it's not yet done. I don't want to keep that account anymore. Don't make further delay i have instructed them more then three times. So please kindly close the account.
Thank you...

The router provided by act stopped working within few months of purchase. It has 3 tears of warranty. I tried connecting to act customer care too many times but everytime nobody is free to receive my call.
I also dropped mail to them, but nobody is responding.
Just requesting them to help me arrange a new or repair this router so that my work doesn't get hindered.
I have facing problems because of the non-availability...

ACT team is not responding any communication so far since 15 days for my refund request. Even after copying appellate and nodal office mail IDs there is no response. Have tried calling their customer care and they are so rude that they say this is all the info we can give and nothing else can be done. I made a mistake by opting for ACT service. Is there any bit of responsibility with you guys?
First they did not do proper feasibility...

We raised a complain about no internet connection from 27th april 6pm in the act fibernet mobile app and no action has been taken in over 24hrs. No notification or call backs were received too and the nodal officer number always says busy. Ive already spoken to their customer service person and was provided an update that the connection will be restored at a particular time but nothing has been done so far.

Regards,
Vivien...

I have been using the act for the past one year and now i planned to move to new location hence i have requested for connection shift and the request has been raised on 20th apr + declaration form handed over to the execute on 22nd april as per your eta it should be resolved within 3days but it was not yet resolved till date. You can check my ticket i have daily made a call and your cro peoples are saying the same thing that it will be fixed...

This act people has taken a new connection in mg road bangalore ten days back till today there not able to give connection one one is responding propely every day there say we will solve it today there have taken amount of is 9905/ and i can see there is lot of compliant about act internet is there any lawyer who can file a case against them for cheating case my details eshwar [protected]...

I raised a complaint by the mid of Nov'17 when my ACTTV Broadband connection was not working. ACT Technician inspected and said my modem become faulty and to be replaced. Since I don't want to invest on this, I called up ACTTV again in Nov Mid to disconnect my services. From the time my modem become faulty, I was not using ACT Broadband.

ACT sends bills every month in advance and the payment is done before Mid of the same Month....

My retailer id is 21307. We are based in pune, maharashtra. We particularly opted for beam service for mseb bill payments, which their executive, mr. Ram niwas, assured me many times (Calling me almost daily) that the service is working and will start from day 1 we sign up and pay amount of rs. 900/- for it. We signed up and mseb mumbai service not working in their portal. Now, they said, register for bbps, it is free. Ok!, we registered...

I have given a complaint on 19 apr 2018 morning 8:30 for internet connectavity.
Customer care people told that it will get resolve in 18 hours which is maximum threshould. I did call to customer care again aroung 9 am on 20 apr but, they are saying that they have raised a case to technical department and they will resolve asap. When i ask them the eta they said like asap. So i don't have other option except waiting for the technician....

My ticket no - [protected] was applied on 22nd march 2018. They dint install, i waited till 26th i was calling nikhil james but did not respond. I called customer care not got installed. I asked for refund on march 29 th 2018 but till now they have not refunded my amount. My name mahindra reddy c v. Residing in nal layout, no 5, jayanagar 4 t block, bangalore. My mobile no [protected]. Everytime i call they are telling 2 days. But already 21...

My act account number/id :[protected].
On april 6th, i paid for 6 months in advance for act blaze along with all the needed documents. However, after that there is no response for almost 2 weeks.
During payment time, they told new connection is feasible in our premises and in my premises there is already an act connection.
When i contacted customer care, they told i need to apply for a dedicated gx box of rs. 2200 and...

Hi sir,

I would like to lodge a complaint with regards to act fibre net account[protected] shifting request we had raised on 28th march (Request id [protected]). It has been past the 7 day period that act has promised to resolve the issue within and we find that the resolution is being delayed without a proper explanation. Here are the details if the issue.

We raised the request on 28th march and submitted...

Apirl 5 th, i hav request new connection for on the same usage, as per tele customer executive confirmation. I paid the amount. But stil hav not received response properly. Sales team calls separately, services team calls separately. Everyone asked hav you paid the amount.. I said yes but still no made a connection. So i don't want to use this further due to poor response from them. No support for customers. There is fake promises. Here i...

We raised issue one month before that no power back up in act fibernet power box. But without fixing the issue act people are closing the ticket. More over no had come to fix. I have reopened and called them more than 20 times. But still the issue persist. Sent email to the respective person as well but no action was taken.

Note: power box is there in our building only....

We have just signed up for 150gb per month fup with a 9 month contract on 13th march 2018 and within next 15 days we get a notice saying we have used up 150 gb data. Some scam is being perpetrated by the way act calculates data. I am on jio and in last 3 months on jio i have never exhausted my 1 gb limit even once so my consumption is sub 1 gb per day but somehow act is calculating it @10 gv per day...

Complained a year back to yr nodal and other officer about removing the box grom my home through which others connection have been routed and power was utilised from our house though we'd disconnected a yr back. However we were forced to cut the power after which yr pll came... And played it well in taking power from someone's else house... And made a false promise to remove the box.. Been 4 days.. And no sign of them yet. T...

I have initiated a refund for 7428 since act confirmed me that the connection is not feasible in my area. I have asked for refund on 23 march and customer care confirmed that i will get an email in 48 hours to confirm my bank details. But its more than a week i have not got any email. I have escalated till appellate level but no response. They told that the refund will be processed in 15 days. But its almost one week over. Do i get my refund...

I'm not a customer of ACT but they have got my phone number updated for one of their customers (ACT Customer ID[protected] and I have been getting messages and non-payment alerts and calls harassing me despite of writing emails and telling people over the phone that they have got a wrong number for more than a month now. I get confirmation from them that it has been resolved but the problem never got resolved. I have repeatedly sent emails...

Power backup issue not resolved for 6 months.

Credit not provided for 28 days suffered in power outage and wifi not working

Complaints are closed repeatedly without any action and without customer consent

Wifi is suddenly disconnected this morning when the matter was under discussion.

Hello.

We are shocked to note that when the complaint is still pending at your end,...

I'm shifting from new delhi to gurgaon and requested to shift my connection as well. But act is not present in gurgaon. So i asked to shift it to my home town in hyderabad. They said that is also not possible. Customer care person said to deactivate account with my money in it (6months pack and i used only 2months) and i can reactivate whenever act comes to gurgaon.
How the hell can i do that? They are not even telling how long it...